This company knows what professionals look and act like. they are also very honest and do not…read morenickel and dime you. Oscar was our service provider and he was thorough, explained issues and resolved them easily. I have several different appliance brands and they understand them all. I could not be more impressed.

Horrible- I dropped off a $6000 Miele built in coffee maker for service-repair quote was $2600. I…read moreneeded a new percolator. I said never mind that's a lot of money I'd just come pick it up - went to get and they recycled it. Never trust them!!!!!

Andy's responded quickly to during the Thanksgiving holiday when our dishwasher chose to break. My…read morewife had panicked and doubled booked the repair, but Andy's was ready and willing come.

This company does a great job. Easy to get an appointment when you need an appliance to be…read morerepaired. Lupe is very knowledgeable and the pricing is reasonable. I recommend this company when appliance repairs are needed and I will use them again. Nice to work with an honest technician. Louise F

DO NOT DO BUSINESS HERE!!! They only take your money and want no part in providing decent customer…read moreservice, hiring honest and competent installers or ensuring products received are in working and new condition. I am shocked at the lack of customer service once we received our appliances. During installation, significant damage was done while installing vent hood and refrigerator. Let's be clear, Nor-West hired the installers to deliver and properly install appliances. Neither want to take responsibility for damage caused. In addition to full Dacor kitchen appliance package, we also purchased Fisher and Paykel dishwasher. This was purchased at a later date than other appliances and on a separate invoice (which we NEVER received at time of purchase). This dishwasher stopped working two weeks after installation and without invoice, you are not able to register appliance with Fisher and Paykel to fix under warranty. Fisher and Paykel was able to send someone to repair, but Nor-West received the appliance two years ago, so they definitely need invoice to prove our purchase date and cover under warranty. When we called to get invoice emailed, we got excuses like "our internet is out" "we sent it to your contractor multiple times". After explaining that indeed, they had not emailed the 2nd invoice, and having to get this message to man screaming at me, we finally received invoice and now may be able to get our BRAND-NEW appliance repaired (full replacement of main controller is needed). I also was lucky enough to get lecture from Nor-West about how electronics and appliance work and how sometimes they break (after using TWO WEEKS?!?!?!). Yeah, thanks. Something as simple as "Wow, that should not happen. Please let us know if you need anything additional information from us to assist in getting repairs with manufacturer", would have been a thousand times better than getting screamed at by terrible man who works there. We did not even mention that dishwasher has small dent in front or Fisher and Paykel noted installation error of main hose (yes, you guessed it, by installers engaged by Nor-West). Shame on me for not taking their reviews seriously. The lack of accountability and endless excuses are truly shocking. Just look at EVERY response to their poor reviews. Here is a tip: maybe take a little more time to focus on customer satisfaction instead of responding with a novel of excuses to almost every review.

Purchased a stove top and vent hood. Steven was my rep and I, already knew what I wanted to…read morepurchase, so gave him make and model number. Delivery and installation was prompt. Never was I pressured to buy one brand over another. Nino, the installer made the appointment directly with me and He and his crew arrived early! Installation was done in a timely manner, they also took my old stove top and vent hood without any issues. I'm very pleased with my new appliance, and with Steven (Nor West) and Nino!

Ok. I've read some of these reviews and I'm bewildered to what they were talking about. I went…read morethere skeptical and expecting the worst but that's not what I got! The floor manager/ salesman invited us with a warm smile and was very accommodating. In fact, they gave me some of the best service I've ever had! Let's talk about what they have. They have items that other store are coming there to buy and resale at their stores. I know they got a low rating but try them for yourself. Understand that other vendors that don't want these guys around. They're cheaper and better than the other stores because I've been to most of them. They all told me that they can't compete with this place and they don't know how these guys can have prices so low. What does that sound like to you? C'mon man, I went to this place and I've dropped thousands of dollars but what I bought cost trible from what I spent. I'm a big skeptic but I'm making this my go to spot! I'm just putting everyone else on point.

Fast service Great service would definitely come again Got a brand new toilette at a great price…read moreand also was easy to point out where was located in store

I have AHS and this company uses them. The 1st time they changed a drainage pipe on my dishwasher…read moreand it still didn't work. When I called back, they were TOO BUSY and couldn't return to repair it and sent me back to AHS. The 2nd time, still with my dishwasher, the said they couldn't repair it because I had a wooden floor. According to them, I should remove my floor at my expense and then they can pull my dishwasher out. Btw the wrote me. IT is 100% TRUE. Do not go to this company.

Very happy with them. Lupe, the technician was very thorough and we thought the pricing was fair.read more

This place always has in stock the items I need for home improvement…read more Trust me , I always need something because I am equally good at breaking things as I am at fixing them. I like that can always get great service here . They even offer a military discount so proud that they support veterans. They even have a great supply of Christmas and holiday items . Who would have known? Parking: safe and easy and they will often bring items to your vehicle if too heavy

READ BEFORE BUYING- placed an order May 14 2025. I was told that the 17 they would be deliver. They…read morebrought them but couldn't install them because they had an object in the way. They rescheduled 2 times. They never came the week after. It's may 31st. They called me 20 minutes before and the guy who delivered " black shirt in pictures" he said that his time was precious and that didn't have the time to wait for not. Mind you I was 30 minutes from my home. I barely made it home to get them installed. I get home they're dropping them off. The guy started nice and all. I called my mother asked where to exactly install them at a certain place- he heard my mother say where to and oh my. He started going off- that we wasn't going to deal with us "people" -WOW- anymore that we have been wasting our time. Then he said he wouldn't install them. I told him okay drop them off leave them inside my house and I will find a way to install them. He didn't want to- he said no I'm not going to. I repeated 3 times drop them off, the whole time he is pissed RUDE. The other guy in green was nice didn't talk back just said hi and ask about my day. I can't believe that Home Depot cannot drop off a pair of washing machines. UNBELIEVABLE. I was rescheduled 2 times. When they first got there they called and said back order..... the guys was terrible- cannot be trusted with a truck- he is extremely immature, liar, irresponsible and childish. Can't believe he is putting Hispanic people like this. HE NEEDS TO BE REPORTED AND FIRED. Begged him to drop them off I HAVEN'T WASHED CLOTHES IN 3 WEEKS HELLO? If this doesn't get resolved I will sue Home Depot.

I first used SARA Appliances over ten years ago when buying new PRO appliances for our home. At…read morethe time, the prices were the best, and a tremendous inventory was on hand. All went well ...then, alas it was time to finally replace the dishwasher. I found the business card for the salesman who helped me over a decade ago, Mohammad. Surprisingly, he was still working there and had my old purchase info. I called him, he researched my old model and found a new one that would match exactly, and I was able to buy it over the phone without even going to the store. I did get comp prices, and Sara was the lowest of all. I like this store, and I really like Mohammad. One more positive. The delivery and install was very reasonably priced, but more importantly handled professionally. "Jose" from K & S Services owns the delivery company, has over 25 yrs experience, and is a blessing to Sara Appliance.

Great delivery from Ricky. Kind, helpful, and very quick. They gave me a heads up when they were…read morecoming and setup was easy.

will sell you broke down appliances and give you the run around for months. I bought one…read morerefrigerator and have gotten 4 since then none as good as the first and EVERY ONE went out leaving me with hundreds of dollars in food spoiling multiple times.Dave is the biggest bs'er around.

I don't even know where to start…read more My father called this company about a repair job for our washing machine that suddenly stopped working. The "tech" arrives, and after only a few minutes, claims that the problem is the outlet on the wall and not the washer. He charges us the $70 assessment fee and leaves just like that. We're skeptical and check the outlet ourselves only to find they're working just fine. The technician left far too quickly (why didn't he confirm this himself? It just felt like an easy pay day for them rather than wanting to help), so I had to call up 290 to let them know the tech charged us for a completely incorrect assessment. They pass me over to the tech and he lets me know he'll come by Monday. Monday arrives and we don't hear back. I call 290 Appliance to confirm the appointment and whoever answered the phone informed me they would charge us AGAIN for the tech to come over. At this point, I decided to stop dealing with this company and called a different repair service that quickly diagnosed the problem within the washer (a connection in the door was loose) and fixed it within half an hour. When I let the gentleman know (I'm assuming the owner, but I really don't know who was answering the phone) that they charged us for exceptionally poor "service", he offered a $30 or $35 refund via check. Save yourself from being cheated out of money and avoid this place.

Appliance Cowboys has saved me on multiple occasions with my Speed Queen Washer and Dryer repair!…read moreThey use factory replacement parts so that quality is high. They also do great research on recalls and warranty claims which is a good value. I appreciate their responsiveness.

Our ice maker had been broken since last summer, and my sister-in-law recommended Appliance…read moreCowboys. Maynor quickly diagnosed and fixed the issue. While he was there, I mentioned a problem with my range--one burner constantly clicked and wouldn't light on its own. Another company had already told me it couldn't be fixed, and the manufacturer even refunded my extended warranty. Amazingly, Maynor had it working in about ten minutes. No more clicking, and the burner lights perfectly. After two other technicians said it was unfixable, Maynor fixed it fast. I'm so grateful and highly recommend Appliance Cowboys!