Recently had to call to get help sending my prescription to 1-800-contacts and had the least helpful person ever answer the phone. Don't know why the staff always seems bothered to help you! read more

I just wanted to thank Kyle so much for her help and advice on how to get a replacement pair of glasses for our friend who is in the hospital and lost his pair. She was so patient and kind, and her advice really helped. Kyle, we were not only able to get him glasses, but they donated them! Your help is so greatly appreciated!! read more

Horrible, horrible, horrible. I have also been trying to get my glasses for over 6 weeks. Every time I go in, it is a different problem: scratched lenses, botched order, insurance mixup, I was given the wrong hours of operation when told to pick up my glasses. NONE of these errors did they own up to. They blamed everything on "circumstances" or "these things just happen." I've now been there a total of 8 times in 6 weeks. The kicker, my new frames broke today! I am returning everything and going elsewhere. Since Warren left, this place has gone down the tubes. read more

Negative stars. My order was over a week late. When it was supposed to be on time, I called to find out "the lab broke your glasses, so we will reorder them." I guess they didn't think telling me was a plan...after waiting 4 days after the ETA for the "new" glasses, I had to call to find out "oh yes they're right here." Hmmmm I don't think they like calling their customers, perhaps they should loan out a crystal ball so you know when your order is ready. So when I go in, I asked for a discount. The very notion brought about a hissy fit of "it's the labs fault, not ours." I couldn't believe they would string me along, not call me, and then scoff at the idea a discount might be in order. To say the least, I refused the glasses. They are complete f'n morons. read more

I really want to continue supporting this business as I believe it is a small & independently owned place but I cannot abide by the horrible customer service any longer. I have had great experiences during eye exams themselves, but scheduling an appointment is extremely difficult, on more than one occasion I have placed a contact refill order over the phone, gave them my FSA card for payment and at least twice they completely lost my order, and never placed it at all. It shouldn't take three attempts to order contact refills when you have my info and prescription on file. Also, the receipt they provided dint match what was charged on my card and when I asked them for documentation to submit to my FSA they basically wouldn't help me. They are also extremely rude in person and over the phone. I tried, many times, but I am done. read more

i have more loyalty to this place than perhaps -any- establishment in seattle. when the frames i wanted weren't in, they placed a special order. when i didn't know what color i wanted, they ordered all choices available (with no obligation!). my insurance wasn't outright accepted, but warren was knowledgeable and billed my insurance for me to get reimbursed. i did have to pay out of pocket first, but they let me set up a payment plan. when a gem fell out of my frames 6 months after getting them, they replaced them for free. extremely stylish frames, no upselling, totally honest and friendly sales people. i cannot say enough good things about this place! read more

Absolutely the best place to buy prescription glasses. Excellent customer service! Great selection. And their own lab so you can have your glasses ready in an hour. I got mine in less then an hour! Pretty impressive! You won't be wasting your time if you take your business here. read more

My experience getting an eye exam and having them show me how to put in and take out contacts was great...BUT, every time I call to make an appointment or order something the ladies on the phone are extremely rude. They always sound extremely displeased with answering the phone or any of my questions. I don't like feeling like I am doing something wrong by calling my eye doctor and I really don't want to find a new eye doctor just because their receptionists don't understand how to at least PRETEND to be nice. read more

It looks like many of the reviewers here have had similar experiences to mine...Great service, highish prices. I spent probably over an hour looking for frames on 2 occasions, but because my prescription is so bad, the glasses would have been too expensive. So I did what I never do...I ordered the same item online. Well, the SAME frames and lenses I got from the online place ended up being pretty poor, so in the end, I would have been better off just getting them from Hour Eyes. They've been extremely helpful all 3 times, including fixing one of the problems with my internet frames (for which I happily paid them). There's a reason to go to your local place; it really does pay off. I'll be going back to them shortly to fix my mistake. read more

Very pleased with Dr. Bluff and Michelle Karns the optician. They have a brand new shop (new location) with state of the art equipment and an extensive line of very hip eyewear. Dr. Bluff gave me a detailed explanation of my vision tests and answered all my questions thoroughly. Michelle and her colleague were very helpful, instructive, and knowledgeble about the product lines. I went there because they help out the kids with vision problems at my son's elementary school. I will keep going back because of the wonderful experience I had. read more

This is my 4th year going to Hour Eyes, and my first time with Dr. Saif as their new resident Optometrist. She performed the most thorough eye exam that I have ever had, and her professionalism and knowledge was outstanding. She's surrounded by friendly staff that know what they're doing and make it clear they enjoy the work they do. read more

really impressed with Dr Bluff and all of the staff I interacted with! Nick was SUPER patient and helpful, and I just got off the phone with him - he had a question and an update on the status of my glasses for me. my two issues are the price tags and the wait time, but I knew about the prices going in, and with my strong prescription, I was surprised about the wait time. Nick did, however, take my old pair of glasses into the back and make sure they'd survive the waiting period. thanks so much, guys! read more

This is my favorite optical shop ever! My daughter and I have been coming to Hour Eyes for years now and I am always pleased with the frame selection (best selection around) and expert exams and fittings. Rebecca is the anchor of this establishment and I will always ask for her to help us as we make our selections and do the fittings. She knows her stuff and is a lovely person who shines in customer service! It's in a great spot on Broadway and we always make time to grab coffee next door too! Highly recommend Hour Eyes! read more

Ive used contact lenses for several years & been to many eye doctors, I have been very please with the service and friendliness of both the staff and eye doctors @ hour eyes on Capitol Hill, in Seattle, WA Thanks for all your help with my eye sight! read more

My experience with hour eyes optical (Dr. John J. Bluff) on capitol hill has been so much less than I expected. In summary: Lacks basic professionalism, poorly skilled at his trade, nearly impossible to schedule, gave up and left for greener grasses. - It's every doctor's right to smoke. It's also every patient's right to go someplace where an eyedoctor up in your face doesn't smell like an astray. Get a mint, dude. - Radically changed my prescription I've had for over 30 years with zero communication. - Seemingly only works noon to 4 pm every other day, trying to get my prescription fixed has taken over 2 months. - On the plus side, the people who are covering for Dr. Bluff's extreme shortcomings up front are friendly and personable. I plan to tell my insurance company to deny his charges so I can go get a real exam from a professional. read more

Only time I've enjoyed buying spectacles. And the doc is patient with answering all my geeky questions about the fancy equipment.

I've been a patient of Hour Eyes since 2000, and though I should have Yelped about them long ago I haven't been compelled to until now. I've been in glasses & contacts since I was 8...which makes it a bloody long time by now...so I've experienced many an optician in my life. HOUR EYES IS THE BEST! Rebecca & the dispensing staff are beyond charming, skilled, and adept. These folks really know what they're doing and it's clearly their vocation. Their customer service & optometric acumen is beyond the pale. Also, their frame selection is BOMB. So gorgeous/sexy/sporty/authoritative/stylish...seriously, they have the frames you crave. But it's Dr. Vinayak Ravuri who compels me to write this review. Like I said, I've been in glasses since Jesus was in little league, and I have NEVER had an eye exam like Dr. Ravuri's. After he did the standard "Is #3 better, or #4?" like you always get, he put me in two & a half pairs of contact lenses and spent about 30 minutes fine-tuning my prescription. He discovered I've been wearing a correction that's slightly too high for me (due to my myopic tendency to over focus and accidentally throw my results to a 'scrip that's a bit too powerful for optimal focus), and got me in the perfect lenses. I haven't seen this clearly in...um...ever. I cannot recommend Hour Eyes highly enough. If you can't see, GO HERE!!!! They're the best! read more

I have yet to go here, but my first experience is calling to make an appointment, leaving a message and not getting a call back.

Rebeccah is awesome! Love the customer service here and they are always playing good music. Every service they provided me was really laid back and comfortable (going over the details of my insurance and booking the appointment over the phone, exam, contact fitting and consultation for a new user, and picking out new frames). They let you wander around and grab any frame you want to try on. Rebeccah only offered her opinions when I asked and wasn't pushy at all. When I went in to select new frames I even got a complimentary cleaning and adjustment on my old frames that had been warped. Totally recommend this business. read more

I've had a lifetime of experiences picking out glasses since I was a wee tot. Having Warren choose glasses for me was the trip of a lifetime! He has an intuition and flare for faces and personality which make his recommendations surpurb. So much so I can' t wait to accessorize with some new frames. Then there is the optician in him, which is finite and detailed. I once had a headache for 3 days, went in on a hunch that my glasses were skewed, and Warren fixed my frames and my headache went away instantly!!! Thank You Warren, for your attention to detail and love of people. Dr. Bergfors read more

After losing my glasses recently, I called for an appointment and they fit me in 2 days later (not an emergency). The staff were very kind and helpful, especially Autumn. I walked out with an even better prescription than I had before, and Autumn even gave me a pair of loaner glasses in my chosen frames/prescription to cover me until my insurance-paid pair with added coatings (VSP) were ready. I couldn't be more pleased with the service I received. read more

Warren fixed my Alain Mikli ( my all time favorite frames) This place is great and the staff once again awesome

I was a bit hesitant after learning that Warren no longer was with the company; but with such a good track record and few options here in Juneau, I sent my rimless frame in for new lenses. I needed a smaller lens, a lowered bifocal, all to be done at a distance with only a very old lens as a model. Their lab work was spot on, all the variables covered perfectly, and the glasses even arrived two days ahead of expectations! This is the BEST place to go for glasses and service! Hats off to Michelle and their lab genius for cheery service and brilliant work!! I am passing on my experience to everyone in Juneau! read more

absolutely HORRIBLE service! the services from the doctor/tech were fine, but the customer service department is AWFUL. I have a special prescription that requires my contacts to be custom made, and it usually takes about two weeks. I need new ones for ski season but my benefits don't renew until the new year. I called a week ago asking them to please put in the order so the manufacturer could start making them since it takes so long, but they wouldn't and told me that they wouldnt place the order until the new year. I tried to explain to him that they take a while to be made and thats why i was calling ahead but he didnt want to listen to me. He then told me that i can come in on the monday after new years and when i asked him "are you sure youre going to be open? it's a national holiday" he said yes we will be open. I was skeptical but i thought maybe they want the business. So yesterday i tried to give them a call, and nope they were closed. I left a voicemail and no one called me back after 36 hours. When i finally placed my order today, the guy didn't even write down my phone number or get all of my info. Im not actually sure that my order was placed, so im going to have to call again to confirm. they also told me that my contacts would only take 2-3 days - which isnt true. I will NOT be returning here. I want to support small businesses but i cant handle this horrible service. Also, every time i have come in the staff have been very rude and more interested in selling glasses than helping customers. If i am going to be treated like crap and ignored and get lied to I will go to a big box store from now on. At least they can place a contact order correctly with one phone call. read more

Walked in with a friend to help me pick out new frames. A sales person was right there to help, but when we said we were just looking first he handed us a price sheet, explained where all the different type of styles were, and then went back to whatever it was he was doing. LOVE IT. We weren't bothered again until we had norrowed down the selection to 2 and then they told me all the different ways it could customized. Very knowledable about their products, fast and helpful. read more

I don't understand why everybody doesn't get their glasses here. Great frame selection, awesome Doc, amazing staff, their customer service is seriously ridiculous (I've run into one of their staff out in the world, they adjusted my glasses while standing in line with me). I've been wearing glasses for 30ish years now, and this is, by far, the best place I've ever gone to. Plus, no puff test! No droplets in my eye! All technology! read more

Great customer service, felt welcomed the moment I walked in. The pricing of course is based on your insurance and I was more than willing to pay what I did. They even replaced the lenses in my glasses when I found out I didn't like any of the styles they had. They said it would take 3-5 business days and it actually took 4 days in general, counting the weekend, which was great! Contacts came in exceptionally quickly, 2 days tops. The doctor was very friendly (Saif, I think her name was), great lady, very passionate and kind. Sarah and Nick were great! Extremely helpful and very approachable! They weren't cold and dull like most people are at eye places. Everything was great! read more

Great experience. My second visit with Hour Eyes. Both Donna and Rebecca were fun & great service! Love the results on my lenses and the awesome staff here. I'm confident to always return with great results read more

Please never come to this store. Seriously. Their employee wrote my prescription on a card, and later the same employee told me that no doctor in the world would understand it. I am really speechless. He gave me a prescription which did not match the sphere information on the contact lens box that they gave me for try-out but he promised that it was the right one. Omg, except that, they got me test three times for my contact lens, gave me a box of empty contact lens for try out (seriously, no contact lens in the box)and mess up my prescription for which I can't purchase contact lens until now after two months. So frustrating. read more

After months of delays, Hour Eyes has FINALLY opened their new location at the Brix condo building, sandwiched in between Dillatente Cafe and Vivace. Sadly, during the delayed relocation transition, they lost their crown jewel - Warren Ruby, the former manager. As a result, customer service, which was excellent, has taken a notable dip. During my last visit (shortly after they re-opened), the front desk person seemed way overwhelmed, totally disorganized and quite clueless. Overall, I got the impression that they opened before they were really ready - including proper staff training. Disappointing. A couple of other points... the eyeglass frame inventory seems to have shrunk from their old location. I didn't find a frame that I really liked - except one for $600, which was beyond my moderate budget. Also, none of the frames have prices on them, which I find annoying. Instead, one has to refer to a confusing code system, printed on a sheet of paper, none of which were readily on-hand. Seems like they could come up with a more customer-friendly way of displaying prices ON the frames themselves. I was loyal to Hour Eyes primarily because of the excellent customer service I received, particularly from Warren. Now that he's jumped ship and moved to BROADWAY VISION SOURCE (301 E. Pike), I'll be following him there. I wish Hour Eyes well in their new location. However, I think they need to improve their staffing, customer service and expand their eyeglass frame selection to include a more diverse frame selection for all budget levels. read more

When Hour Eyes was located in the old location they had a staff that was the best. They knew how to take care of their clients with Warren as the office manager. Now that they are located in the new location, I must truly say the location is impressive but the new staff is not. Warren is no longer with them and me for one will no longer continue being a client of Hour Eyes and will seek out Warren's new office location. Warren was the center of the store's operation and is sorely missed at the new location of Hour Eyes Optical. Many of your friends miss you and are desperately trying to locate you; hopefully they will find you at your new Job. The Best of Luck to you Warren. read more

If you want incredilbe, personal service and a wide range of frame prices, this is the place to go in Seattle. Like anything medical, I checked my insurance plan before and found that I had great coverage. I knew what I could afford before going in. I was met by Michelle and told her what I was looking for. She looked at my face and then picked out several frames, all exactly as I had described. The very first pair were the ones I picked. Total shopping time was 15 minutes. Not only does Michelle have a perfect eye, she is great fun to be with. Laughed so hard I was sweating! We did the busy work and I was told the cost. Knowing my insurance coverage, I was shocked at how affordable these glasses would be. I just picked them up and they fit perfectly and look great. read more

Hour Eyes on Broadway and I have always had a relationship. When I first lived in Seattle I bought my glasses here for many years; then, returning from living in the country, I went right back to Hour Eyes in their new location. I've never had a problem until this last visit. The rep who had helped me with my order was no longer working at Hour Eyes and the warehouse where my order was sent didn't read the order very carefully. Instead of sending back the prescription with transitions and the modified lens shape (oval) I was sent the square with basic lens prescription. Erica, the rep on the day I stopped by, reviewed the order and found where the mistake was then had George step in to help me find the correct lens shape I had wanted. George cut a demo size and presented the demo glasses on that day, unfortunately they ended up making me look like Clark Kent. Again he helped me find the right size and shape and had the demo's ready the next day. The order was sent back, corrected with everything I wanted and now I can see! This trip also was new for me because the optometrist is someone new. She was forthright, personable and listened when I spoke of my issues with contacts which I am also buying here. On her recommendation I tried two different brands of contacts and she explained why I currently have problems where in the past I did not. The optometrist was thorough in every aspect of helping me and, while waiting for my appointment, I saw that she took time to completely help each and every person who she worked with. All of Hour Eyes staff is professional, courteous and exemplary of what a business in the customer service profession should be and should be highly commended. read more

My experience at Hour Eyes wasn't good. It has been nearly a month now and I still don't have my prescription sunglasses. I went into this store for an eye exam and 2 pairs of glasses, one with transition lenses for sunglasses. I picked out 2 frames and was astounded at the cost! I told them to nix the super expensive frames and just put transition lenses in my existing frames, and install new earpieces since my frames were a decade old. They say "No problem". It was a problem. Every time they call me to pick them up there is some issue. First they ordered my glasses without the tint. OK, no huge deal they will be ready before my summer vacation by their estimates. I delay my vacation by one day so I can go pick up my glasses before my trip and guess what? Not ready. They gave me some lame excuse that because I have insurance it takes longer. Either this was a lie, or there is a whole separate class level of service if you are insured. After squinting my way though my vacation without the benefit of my very expensive lenses, I returned to the store to pick up my finished glasses. The lenses were fitted into my frames and the tint was appropriate but they had failed to put new earpieces on the frames. There is no technician or Doctors available on Mondays (my only day off work) so it will be at least another week, before my glasses can be worn. By the time I get my sunglasses Summer will be over! Every mistake they have made is the direct result of NOT LISTENING TO THE CUSTOMER. They make excuses when they create a problem, and will not own up to their errors. When I left there today I asked one question, "Can you give me one good reason I should ever shop here again?" Their response was "We're sorry, we'll call you when they're ready." Heard that before! The only reason I gave Hour Eyes one star is that the lady doctor was most professional and polite. I found Dr. Bluff to be a bit off-putting, but this lady Doctor (whose name I forget) was very good. A co-worker of mine complained that Dr. Bluff's hands smelled like cigarettes during her exam but honestly I didn't notice that. It is unfortunate that a quality eye Doctor is saddled with such an incompetent staff in the sales department. My advice to Hour Eyes is to find a way to recover from your own incompetence, by offering the customer something! All I asked for was ONE REASON I should ever shop there again, and they wouldn't even give me that. Take your business elsewhere, you will save half your money and you might get your glasses in a week instead of waiting all Summer for Hour Eyes to get around to getting the order right. read more

I went to check this optical store outweeks ago on my lunch break. Staff was very friendly when I came into the store, Kyle introduced herself mediately and stayed attentive to my needs and allowed me space to browse their glasses. That felt really nice since I was new to the store and I wanted to be able to see everything that they had so I can make a good choice in my purchase. I found a pair pretty fast but didn't have time on my lunch break so Kyle was able to put them aside for me until I would return to the store after work. When I returned after work My exam was thorough and my prescription seemed great and my glasses were fitted on my face and fit like a glove. There were other customers in the store they were attended to as well but I felt that Kyle really took the time out to really make sure I felt 100% before I left that evening. I am definitely going back. There's nothing better than being made to feel important. read more

I haven't had a chance to use the doctor, but I have used the retail services several times for frames and lenses. 5-stars for their customer service. The turn around time is really fast, the customer service is patient, professional and knowledgeable, and they are just fun to talk to. Their location is super-convenient-- no need to drive downtown or up north. I also like that whenever I am passing by I can stop in and they will gladly adjust or clean my frames. I have referred Hour Eyes to several of my friends and they been equally satisfied. In the middle of the day, street parking is usually easy. read more

First walked into this store in July of 2014...here we are July of 2015. I have given $690$ towards a set of glasses....they now have my money and are unwilling to respond to my calls...this store has had a turnover of employees and nor can they find my invoice or glasses????I have left numerous phone messages with no response from them. Steer clear people..go elsewhere. read more

Hour Eyes Optical is one of the best places to get your eyes checked in Seattle, or if you are just looking for new frames. If there is a specific frame you are looking for, they will order it for you. I have not had my eyes checked there, but I got my new Prada frames there. They had an awesome selection, and the staff is so very friendly! Specially Nicholas, he made me feel comfortable and showed me which frames work for the shape of my face. The Frames I chose were ready very fast, and they adjusted them to fit me perfectly. I'm loving my new glasses! read more

Good welcoming atmosphere,tests were taken without any delay and were friendly throughout the process and doctor was so patient and professional with eye exam. read more

I spent more than I wanted to thanks to a strategic and convincing up-sell, but I wound up with a pair of frames that are actually flattering, for the first time in my life. Service is fast, friendly and efficient here! read more