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HOTWORX - Spring

2.7 (13 reviews)
Closed 9:00 am - 2:00 pm

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Services - HOTWORX - Spring

Group fitness

Virtual fitness classes

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1 year ago

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2 years ago

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3 years ago

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2 years ago

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3 years ago

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2 years ago

I've called and emailed about trying to cancel my membership and to no avail. No one has returned my call or email.

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2 years ago

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3 years ago

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Planet Fitness

Planet Fitness

(7 reviews)

I recently joined and am pleased with many things. They offer plenty of machines so it is not…read morecrowded. With their black card I can use their hydrolic and regular massage chairs as well as their whole body red light. It is clean as well. My only suggestion is they need more staff. The other day there was only one staff responding to multiple people and that delayed customer service.

I just recently got an email saying that my account is past due a week or so after the due date. I…read morenever received a past due notice ever since this one. So I called my home club in oak ridge north, texas to find out he said I have been paying late fees for awhile. Why haven't I received any emails like this time ever letting me know about the late fees. Then he proceeded to tell me that the club manager will most likely not honor my refunds because I should of brought this to their attention awhile ago. My point is that I would have if I knew I was getting charged late fees. I received no notice or anything. Then he said the reason is because I dont have a primary payment setup but thats why I have a secondary payment account setup so the payment will clear. Never would I think the secondary payment would take weeks to clear to make me fall under late fee charges. How would I know that unless the club tells me. Even on the app it doesn't say, all it says is that 27.11 is paid and that I am up to date with my bill. It doesn't display the late charges so I had no clue. To top it off I only been in the gym maybe 4 times out of the year and a few months. I am thinking about canceling my membership because I feel I was taken advantage of and feel as though reimbursement is valid for all months that I paid. This was a horrible experience. Escalated situation to bbb and no response. Bad business practice. This location had weeks to respond and I got blew off. If you want your hard earned money to be pinched without knowing this is the place.

HOTWORX - Spring - yoga - Updated May 2026

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