Loved coming here when I had the membership. I really wish it wasn't so expensive and I just…read morecouldn't make it worth my $ and time since my work hours were always dysfunctional. Yes, I know it's 24 hr. access (which is one of the best things about it) but when you're dead tired from working a 10 hour shift I couldn't get myself to go. Maybe will be back in the future!

Badly ran. Won't be returning. Interrogation central and just down right rude! Can't believe…read moreHOTWORX would allow these people To franchise with the kind of behavior going on. At least it's clean & empty. That's the only two things it has going.

I love this place. Thank you alex. She knows I've been a fitness freak her entire life. Just enough…read moreoptions for working out on different stuff every day to keep me entertained and not too many option where I'm walking around a gym wondering what to do next. No nonsense, no phones, just schedule a few workouts for an hour and go home. https://www.facebook.com/HOTWORXConroe?mibextid=kFxxJD

My favorite place to be besides my bed. I'm so glad I made the decision to start coming here at the…read morestart of 2023. I've never really been able to get into the gym but Hotworx stole the show for me. I'm obsessed. I've been to multiple Hotworx locations and this one is BY FAR the cleanest and most welcoming. Not only does David the manager take pride in keeping it maintained, he is one of the kindest and most uplifting people I know. My days always end on a good note when I go workout here.

It's hard to enjoy the massage chairs & red-light therapy bed, while young children run wild,…read morescream & cry while women wait to use the tanning beds. The women's bathroom, showers, locker room area was wet, dirty, & clearly ignored. I did speak with both the dark hair girl & the bigger guy w/ dark hair. Neither seem to care about the bathroom, the loud children, or the group of teenagers, obviously smoking weed in their parking lot. I don't want to leave this place smelling like pot, so it's very unlikely that I'm going to return.

I gave a pretty good review earlier. They are still a very clean facility. I have been trying to do…read morethe circuit and I have had to ask people to move off of machines because I get to that machine and they are camped out on it. I try to be nice and most of the time they get up. I still HATE having to do this! Today twice I encountered ladies who refused to move. I asked for help from management the first time and they came and explained the circuit to her and she eventually moved. Still, it ate up several minutes of my workout time. Then a few minutes later I encountered the same situation with another lady. This woman accused me of being entitled and said I was picking on her because I didn't think she could speak English. I tried to explain the way the circuit worked , but she just told me that she pays for her membership just like I do and can do what she wants to do. I really did NOT want to run and tattle again. She finally finished and left. At that point had to leave because my time was up even though I didn't even get halfway through the circuit. I am seriously rethinking this membership at this point. I wish you could get an activation card for circuit machines and each machine would only work for one minute and after using a machine for that minute it would deactivate and not be able to be used again. Or have an employee that stays in that area monitoring it. I can see slipping in and using a machine that isn't being used, but if someone is actually doing the circuit you need to move when they get to a machine that you' ve slipped in to use. I already went to the desk the first time. It didn't really do any good. The culture of the gym is such that no one cares about circuit training. The only way to change that culture is to enforce policy. I shouldn't have to constantly wine about the problem in order to get a stated policy enforced. Based on reviews such as this management will respond if they care.

I am very self-conscious of my body especially with workout clothes no matter how big or small I…read morecan get and have been. It's really hard to find a place where I don't feel like everyone is watching me, judging me or perhaps even wanting to give advice on how my body should be maneuvered but Hotworx manages to give me that privacy and confidence all at the same time! I absolutely love the privacy and safe space for everyone, as you enter it requires a special pin or app to enter with cameras. The studio is clean and thoroughly disinfected by the staff during business hours. You do have to download the app to reserve a spot which is great when you are wanting to avoid the crowds. It is absolutely worth giving it a shot, the staff is nice enough to allow you to try a session for free. You have nothing to lose but weight.

My go to location is in The Woodlands but this one is good as well. What I don't like is that the…read moremachines for hotblast, the seats are very wobbly. Out of the three machines, one of them youre unable to use. Other than that, I'm pretty satisfied. The place is clean, the times I have gone it's pretty empty, no difficulty booking your sessions.

Loved my first experience at this gym! The instructor, Nanci was super sweet and had a fully…read moreplanned workout routine when I arrived. I had signed up through class pass, but other attendees were members that came for their own workouts or guided workout by one of the coaches. It's 24/7 to members, and they even have a section for kids to hang out while you get your workout in. Definitely recommend!

They are small and fully equipped with great machines of every variety including all weight…read moremachines, free weights, advanced elliptical and treadmills, stairclimbers - all the standard self-torture devices of choice. They have a great app, a great selection and wide range of classes are offered my multiple instructors. They are super friendly & all very adept and knowledgeable.

1 Star - Misleading onboarding & zero accountability (Hotworx Magnolia, TX)…read more DO NOT SIGN UP -- or at the very least, ask detailed questions, research Reddit, and talk to current members first. I signed up on January 6th because of a promotion and was very clear that I was leaving January 7th for a month-long work trip to California. My biggest concern was whether my membership could be used out of state without extra charges. For context, I previously worked as a Sales Associate at OrangeTheory, so I know how important transparency is during onboarding. I spoke with three different employees, including Chris and Marylin. While Marylin was incredibly kind and professional, not once was I told that using my Elite membership in California would cost an additional $12 PER VISIT. The only state ever mentioned with upcharges was New York. Fast forward to California -- I walk into Hotworx Rancho Cucamonga and am told I can access the studio, but my card will be charged $12 every time. I felt completely misled. At that point, I called my home studio to cancel, planning to re-sign in CA since I travel there often and would rather pay the higher base rate. Here's where things went downhill: Major issues: Despite clearly explaining my situation, I was told no cancellation fee could be waived or credited -- no flexibility whatsoever. There was no notation on my account about my cancellation request, which made it incredibly frustrating when I received follow-up calls asking how satisfied I was. I requested some form of comp or accommodation while still in CA, considering I only used my membership one time -- denied. A manager never once contacted me. Not a call. Not an email. Had any of this been disclosed upfront, I would have either waited to sign up or signed up directly in California. To be clear: I loved the sauna experience -- especially the bike. That part alone would have been a 5-star experience. But the onboarding, communication, and lack of accountability? Non-existent. One last heads-up: You are required to purchase a HOTWORX mat and towel, and they're pricey. No installment options were offered (unlike OrangeTheory). I highly recommend checking Facebook Marketplace first -- and sales associates should absolutely be disclosing this upfront. I hope this helps the next person avoid the headache I went through. Oh and cancellation was explained to be 99 dollars within 6 months of signing up. Please note, you will be paying 107.17 - happy gym searching

Amazing staff!! All the girls are so knowledgeable and made my experience at the studio great and…read morecomfortable! I tell all my friends about HOTWORX!

The location is convenient for me because it's so close to me. That's the only reason I am signed…read moreup here. It serves its purpose, a place inside to work out. The issue is the lack of care that seems to be here. They only have 2 treadmills and since I signed up a few months ago only one has been working. It would make sense to take care of the equipment you invested in that also benefits the customers. But that's just me.

The best gym out there! The manager and trainers at this location are on point and have helped me…read morereach my goals. If you're looking for a gym, the search is over.. sign up here!!

My mother had a membership and really enjoyed this place. However, she decided to end it for health…read morereasons and went online to cancel her auto draft. After she canceled she was drafted not once, but twice and had been in contact with this business about it. They refunded her for one month and that's not acceptable. Make sure when you cancel that you get it in writing!

Enough has been enough. Pure Passion Pilates has great instructors who have been kind and have a…read morelot of knowledge. However, in October 2019 I was charged by accident (since PPP has my card for automatic payment) and the owner promised to refund my money. It has been 10 MONTHS, ALMOST A YEAR of texting Billie to please refund my money back. I have sent emails, called, sent a family member since I'm out of the country and even texted the other instructors to see if someone can please help me. During 10 months all I have received is all sort of excuses. The owner said that they can't refund my money directly to my card because it wouldn't go through a system that they are using, however they charged me again in a different month by mistake again and that the money was refunded immediately. The owner asked me then to give her my address so that they could send a check and I never received it. When I asked if the check was sent, Billie said that a check was sent on January 19th, which is impossible, since I gave her my address on January 25th. I have been trying to get my refund back, and at this point Billie hasn't even responded to any of my last 5 messages asking for a refund. That is completely unnecessary, and unprofessional. The pandemic (one of the excuses) is not valid since this money was charged 5 months before the pandemic started. There is absolutely no reason why I shouldn't be paid back, especially when Billie has promised to do so. It is disrespectful to not take care of client's needs in a timely manner, being treated as some sort of gas lighting inconvenience, especially when you promote wellness. All I want is my money back, and to let others know so that they may protect their money from PPP automatic payment system and not go through what I have. Keeping others belongings to oneself has a name. It is called stealing. And I am hoping that this is not the case. Nevertheless, dissapointed. Kind Regards, Fiorella Vélez