I love HOTWORX and the concept behind it. You truly get a great workout in less time, and the variety of sessions is awesome. However, this particular facility needs some attention.
The saunas are often dusty, especially around the heating elements, and I frequently notice hair and dust in the corners. It's clear that regular deep cleaning isn't happening as it should. Also, the HIIT equipment is unreliable--sometimes the resistance levels don't hold, or the seat and handlebars shift during use, which can be frustrating and even unsafe.
With the number of members using the equipment daily, I'd expect staff to be more proactive about checking and maintaining the spaces throughout the day, rather than relying solely on members to report issues. When you're doing back-to-back sessions, there's just no time to notify staff in between.
And don't count on a hot shower afterward--the water barely gets warm even when turned to the max, which is disappointing after a sweaty session.
I really hope the management takes this feedback seriously and improves the cleanliness, equipment maintenance, and shower facilities -- this location just isn't living up to it right now. read more