I give the staff 5/5. They're so nice and understanding. the place itself, 2/5. My first room smelled like cigarette smoke. The front desk person and housekeeping were very understanding and moved me to a new room. The new room smelled less like cigs, but still like cigs. At night (a week night), they had some kind of DJ thing going on in the bar. It was so loud. It was shaking my bed on the second floor. It's on me for not reading reviews. I'm in town for work and looking for an apartment, so was trying to find a cheap option. Maybe not the best place if you need a solid night's sleep or are sensitive to smells. Again though -- staff were 5/5 amazing. I've worked in hospitality so I'm sure they get a lot of s***. They were all friendly and accommodating. I know they're not the ones booking the DJ or smoking in the rooms. read more

I know this is a older hotel... historic actually, but I actually enjoyed my stay here. My GF and I was in NYC for Meg the Stallions Broadway show! She wanted a hotel next to the subway and this spot was it. If you were in the front of the hotel you would actually hear the train but in the back we didn't hear a thing! The room was big for NYC standards. Only complaint was it needed to have tables by the bed...and the bathroom sink was a tiny rectangular sink for a spacious bathroom..so confusing. Bed was comfy, pillows comfortable, beautiful glass shower with great water pressure and hot water. Clean and nicely decorated. read more

Was a lovely stay ! Very clean room and incredibly friendly staff and service! Thanks Cynthia :)

The hotel staff are amazing and very accommodating. Very smooth experience. Great view of the subway on higher floors!

This hotel is conveniently located between 2 subway stations and multiple bus stops for getting around Brooklyn and elsewhere. However, you will hear trains barreling by all day and night. The staff is very friendly and there is complimentary coffee and fruit-infused water in the lobby. The sleeping rooms are ok. They feature beds that are kinda on the firm side and not long enough blankets. There is a see-through to the room shower. VaVa Voom. There's also a microwave, but no fridge. The rooms are kinda small, but that's probably how it goes in the area.also, there is no recreational facility, as advertised on the website. Download a day pass for Planet Fitness a half mile away, if you'd like a gym. read more

Hotel RL Brooklyn - The bed I slept in. If I would've rolled up the shades, you could see the train tracks. - Hotels Near Me - Brooklyn, New York

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Stay away There was noise at my window till 2am started again at five am. Bad, very uncomfortable bed ,furniture laminate burned and chiped. Shower floor had been patched but was still mouldy and dirty. As potential to be a great place , but they're not keeping it up. Have no idea where these were good reviews are coming from. The only good part was cheap We'll pay more to stay elsewhere next trip. Happy car was there in the next morning and tires were not flat from the broken bottles in the street in front of the hotel. read more

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I stayed a few nights and had a pretty comfortable stay. My room was spacious enough for one person, though it had two beds - a full and a twin. Each night when I retired back to my room after long day in the city, I was welcomed with a clean room, clean bathroom, and freshly made beds. Though it's right by the subway, the noise didn't affect my sleep nor did it bother me. My window view was actually of the tracks and the busy street. However, I was exhausted each night and slept hard. If you're a light sleeper, this hotel might not be for you. Since it's located in the middle of two subway stops, it's pretty convenient if you plan on commuting. It's also walking distance to a few cafes and restaurants. Speaking of food, I didn't get to try theirs except for the coffee which was pretty good. I also didn't get a chance to explore the hotel, but it looks like they have a nice rooftop patio. Overall, I enjoyed my stay at RL Brooklyn and would stay there again. read more

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Expectation: cool, hip, urban Brooklyn getaway Reality: Shoulda gotten away with an Airbnb The lobby looks great, that was the best part (aside from being greeted inside by cat callers as soon as I walked in at night). The units decor reminds you of a cheap Airbnb: "decorations" that make no sense, no floor length mirror, and one of the beds didn't even have a comforter. My favorite part was that the place was never cleaned, as if someone walks in to change the sheets only to shrug and say "good enough" before letting the new guests in. That night, we asked the front desk to clean our room. We showed them pictures of the hairs (everywhere) that were not ours, the questionable stains on the floors (don't even want to know) and the crumbs on the floor. Although they assured us someone would come to clean, no one ever came. Round #2 of asking for someone to clean the room the next day also led to no success. Round #3....we asked the housekeeping directly and we got our sheets changed! But no, the floors and everything else was not cleaned and we were left without towels. Needless to say, we will not be returning. Some of the staff was really friendly and I wish I spent more time in that hotel lobby, but the price we paid was not worth this experience. read more

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I really wanted to love this place. I love Brooklyn like crazy and def wanted this to be my go to zone when I visit the city...which is usually monthly. Unfortunately there were just way too many issues that I couldn't ignore. I even messaged them the day after I left to give them a chance to address my frustration, but no one replied back. Where to begin...well I'll begin with the good. The staff are pretty accommodating. I had a request and they made sure it was taken care of and there was no circles I had to run around. This started things off great and I couldn't wait to get here with my girl. (This was our get away from stress much needed mini vacay). Upon arriving is when things went south. We walked in the door and the entire lobby just stunk of weed, it wasn't a little linger, it was bad. We then got sent up to the 8th floor where the entire floor once again stunk of weed. It was so bad we had to toss our masks because they stunk now. Speaking of masks, so many guests weren't wearing them that we now have to get Covid tests. There was zero enforcement. Speaking of guests, I have to admit it was pretty awkward on the elevator when an escort in red lingerie and no shoes can on the elevator (no mask of course). She was very comfortable with her surroundings, so clearly that behavior is acceptable there. (Can verify with cameras on elevator if need be). The other issues are ridiculous and could easily be addressed. They don't have even ONE vending machine for drinks. We had paid 60$ to bring food to our hotel so we didn't have to go out. Only to find out they had no vending machines and I had to walk across the street to get sodas. I could have just walked to get us food and saved all that money. They also don't have refrigerators in the rooms. We also kept hearing a loud hum in our room all night. All those issues bum me out like crazy because I really liked the room and the lobby was super cool if it didn't smell so bad. I would have loved to made this my go to hotel for all my city trips. read more

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I booked my reservation through the hotel website on 4/28/23 for a reservation on Friday 6/2/23. I never received an email that this property became an emergency shelter. The security guard at the entrance said that our reservations carried over to the Marriott a few blocks away. We called Marriott and no one knew what we were talking about. No one answered Hotel RL's phone. I message their social media accounts and no response. I emailed their customer service email address which bounced back because it was invalid. We traveled 3.5 hrs to Brooklyn to be told that this site is an shelter. Unreal how they did not even contact me to inform me of this inconvenience. I still have not heard from anyone in regards to this matter. What a waste of time and stressful situation to be put in! read more

Hotel RL Brooklyn - Letter taped up at the hotel entrance - Hotels Near Me - Brooklyn, New York

They don't have utensils to eat food. They just asked me to get it around the corner. They. . . Asked. . . Me. . . To . . . Get it. read more

Hotel RL Brooklyn - you're a hotel and don't have utensils on deck? What the actual *? - Hotels Near Me - Brooklyn, New York

After spending 3.5 hours in an electrical storm on a runway at JFK my flight was canceled and me, along with thousands of others, were left to compete to find lodging for the night. It was near midnight and the decision of where to stay wasn't a studied one. I lost out on a room at a Best Western (hotels.com) then toggled over to grab a room at this property (booking.com), which listed it as 8.8 miles from JFK. I chose it due to supposed airport proximity, recognizable brand name, and price. There's a lot to unpack in the above: * Despite what booking.com says, the hotel isn't near JFK. When the taxi pulled up in front my friend asked about getting a trip back to JFK the next morning and the driver said "you should've stayed closer to the airport". The Hotel RL is a $36 (pre-tip) taxi ride from JFK, a $24 Lyft ride to JFK, or a $74 Lyft ride during surge pricing. The train (with links to AirTrain) is .3 miles from the hotel's front door so if you're inclined, this would be a more economical way to get back and forth. * Though I recognized the name Red Lion it'd been years since I'd stayed in one. I remembered it to be a decent, mid-priced property with locations outside of major city centers. This property is in Bed-Stuy in a somewhat rough looking area directly beside the train (earplugs available at check-in). More than one person suggested it was "okay during the day but probably not so safe at night". When I left the next day at noon, a woman was swigging a 40 from a paper bag out front. I didn't feel in danger during the day but neither did I feel comfortable. * With the exception of the elevator and interior halls, the property has been outfitted with cute, hip features. It's clean and stylish (old Brooklyn mural, rough wood/industrial chic) with a spacious communal work space/cafe on the ground floor. The elevator (which sounded about to short out) needs some maintenance and the interior hallways leading to the rooms could benefit from renovation. I was surprised to get off the elevator and find that the hallway looked to be in its original state, not a good or comforting look. The room, with 2 double (queen?) beds was ample and the only thing missing seemed to be bedside lighting. * $215.79 ($185 pre-tax/fees) for one night seems a bit high for the area. Could I have gotten a better deal directly from the hotel? If you have time, I'd suggest you check. For all of the above reasons I can't honestly think of a reason I'd stay in this hotel again but, were I given a reason to stay in Bed-Stuy I'd stay here without hesitation. Sure, I wish the price was less, the hallways renovated, and the train tracks further from the window but the staff was pleasant and the room clean and stylish. If I needed to stay in this area this is the hotel I'd choose. read more

Hotel RL Brooklyn - View from room 511. You will need earplugs. - Hotels Near Me - Brooklyn, New York

I went to Brooklyn and booked this hotel because the rate was cheap and it was close enough to my niece's apartment. I stayed for five days and I am going to give you my honest assessment. If I had the ability to give a partial rating, I would give the R.L. Brooklyn a 2.50 rating. It was not good, but it was not the worst hotel that I have stayed at in my life. The staff were friendly, but this is truly a no frills hotel. The rooms were teeny tiny! Our room that had a Queen-sized bed and a daybed, a wooden bench, see through shower and a flat screen tv and that's it. The beds were comfortable. However, the room did not have a refrigerator, a microwave or a closet. Instead of a closet, the rooms had wall hooks where you can hang your clothes. The bathroom consisted of a small sink, a tiny see through frosted glass shower and a commode. A few complimentary toiletries were provided, including a mini soap, shampoo & conditioner and lotion. Towels were provided, but during our stay, they ran low on towels. The room was clean enough upon check-in; however, we only got maid service once during the five days we stayed. I'm not sure why the maid did not clean our room daily. Be warned, there's a nightclub on the first floor as you enter the hotel. The front of the hotel looks more like the nightclub then a hotel. There's also a small courtyard for socializing. The night we arrived, there was a loud event going on. That party went on and on for hours and you could hear the noise on the second floor where we stayed. The check in clerk offered to move us to a higher floor on the day after we checked in, but that was going to be too much of a hassle so we just stayed in the noisy room. Second warning: there is not a restaurant at this hotel. There is an area where you can get free coffee and buy dessert. During our stay, it was hot in Brooklyn and there were intermittent power outages at the hotel. I don't know if this was being done by management or not. We also experienced an early morning fire alarm and had to briefly evacuate from our rooms, but thankfully it was a false alarm. Most of the hotel guests were young adults in their 20s and 30s. Throughout our stay, ganja was being smoked in the rooms. The aroma was so prevalent that I worried about getting a contact high. Overall, I found this place to be like a youth hostel in a sketchy neighborhood where a blind eye is turned to folks breaking the rules. The hotel was low cost, loud and low budget. The staff were nice, the bed was comfortable and public transportation is nearby; however, you have been warned. read more

The worst hotel experience I have had. 1. The staff is as annoying as it gets. When you're not listening to someone screaming on their phones, they're having loud arguments with each other in front of everyone. Common areas exist for the staff to hang out in, clearly not for any purpose with guests in mind. 2. The rooms are a disaster. The amenities are terrible. Not clean. Light bulbs out. Dirty windows with bird sh__ everywhere on them. Bedding terrible. Nowhere to store anything. Slow elevator with a slamming door nonstop connected to the stairway. Run away. read more

This hotel is perfect ! I saw it a few times and always felt like going in to see it. Too bad that I didn't do it before. This is the perfect hotel if you need to get away without going away, if you are from Brooklyn or from out of town, is simple, clean, super fresh, nice. The restaurant side looks so nice and I couldn't eat anything because Covid19 has it closed. The room was excellent, it had 2 beds, really comfy ones and the sheets of the bed felt so fresh and clean, I didn't want to leave. You know, if there's a day where you need a break or vacation from your family, and you feel like you just want to go somewhere and find a quiet spot to relax or do some work, this is absolutely the right place. The room facing the street with the train tracks might have the noise of the train when it passes by, I can't tell how noisy because while I was there, the train did not run. read more

Hotel RL Brooklyn - Hotels Near Me - Brooklyn, New York

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I really liked this hotel! I'm docking it one star because it's shampoo/conditioner was awful, no refrigerators in room, and there was no access to the "rooftop lounge." Some other possible downsides are all easily alleviated - parking is street parking, so you have to deal with that, but if you're used to city living and city driving/parking (or not traveling with a car), no big deal. It is a lively hotel with a bar/performance space and right next to the subway, but we simply requested a high floor (to be away from the loud bar) and back of the hotel (to be away from the subway), and we slept soundly and comfortably, didn't even notice any street noise or other noise. The bed was SO comfortable! The staff was so nice and accommodating. No gym, but the weather was nice, so I exercised out back on their patio. Respectable-sized room for NYC (I've stayed in glorified closets passing as hotel rooms). I would gladly go back and stay here again. read more

It wasn't a bad hotel - but what their website promised and what was available had some significant differences. Had I know their rooftop lounge and restaurant were closed I know I would have selected a hotel with a less trendy style but with all the standard features. (Though if you go deep enough into their website - verses their overview of features - you would see where they removed the listing of the restaurant. But that is still on the list when booking. ) As for them having mixologists at the bar - perhaps we were too early? I saw the bar tender look up how to make a mojitto on their phone. (I wasn't going to comment on the bar since that's a bonus not a requirement - but its another example of overselling the amenities.) Otherwise it's a decent place. Has wear and tear but what place doesn't? I could have asked for soap and a wash cloth but I do overpack so I managed on my own and it felt like they might be dealing with the same limited staffing everyone else is. I would have been more content with my choice if I had been better advised of what I was getting. read more

Made a last-minute reservation through Booking.com because the nightly rate was so low! The neighborhood seems to be more gentrified than the last time I was in the area a few years ago. Finding parking right around the corner was easy, and the check-in staff were very pleasant and friendly. They even had live music playing in the lobby bar! Our room itself was clean, modern, and trendy. Great aesthetic, I liked how they used industrial wall hooks to make up for the lack of closets. And I know it's super geeky to get excited about bathroom products, but I liked their charcoal lavender body soap so much I looked up the brand online to see if I could buy my own! Unfortunately, there was a couple having a very loud and violent fight right down the hall. I'm talking yelling, crying, and throwing objects. We called down and reported the incident. On our way out for dinner, we again mentioned the disturbance. Hotel management informed us that the police were already on their way to escort those visitors out, and I was impressed by how quickly they handled it. read more

Hotel RL Brooklyn - Hotels Near Me - Brooklyn, New York

Haven't been to the hotel itself, but I've been to the hotel bar a number of times! It's a warm and inviting bar, no doubt about that. The happy hour is great as well. My only issue was that the bartenders don't make their drinks all that strong. That's the only reason why I gave it 3 stars. Otherwise, I'm a fan! read more

My review is for the bar area as I live a few block away so don't really need to stay in the hotel lol. Super cute hotel lobby bar. They offer coffees of all variety, cappuccino, espresso etc. There is a full service bar with everything ranging from wines by the glass to your favorite cocktails. The decor is casual, I especially love the murals etched into the tiled walls, showcasing popular buildings in famous cities across the globe. The music is generally good, played at conversational level. But I think your favorite part of Hotel RL's lobby bar will be the prices. They can't be beat! read more

Hotel RL Brooklyn - The back wall in the bar area. The wanderlust in me loves the tiles! - Hotels Near Me - Brooklyn, New York

Just awful. I should have known not to stay here when the the person who checked me in took 20 minutes and then asked me if he could take my picture (saying it was hotel "protocol") - in my mask! When I got to my room, it was clean but I was struck by the horrible smell of stale cigarettes - which I am especially sensitive to. Yuck! I decided to bear it but later that night about 3-4am in the morning a couple on my floor started loudly arguing - screaming horrible, profane stuff. It was getting really ugly as I heard the woman screaming as if she were being beaten. I called the concierge, no answer. Finally, after hours of this noise I called the police. They never arrived. The couple began bumping around in the hallway right by my door. I thought he might be killing her, but I wasn't going to intervene. This went on almost all night. The next morning, I almost threw the keycard at the woman at the front desk. Never going back. read more

We had a wonderful stay at RL Brooklyn-- we spent one night in the hotel. I must say the staff was very kind and attentive. Our room and communal areas were clean and well maintained. The layout of the rooms are very smart and well designed. This place is a great value and wont be dissapointed. I was a bit skeptical at first reading the older reviews but I am happy to say this was a very pleasant stay. Thank you Team RL! read more

I didn't like the smell of the place. You could hear the people in other rooms and the beds were small. The bathroom was also see through so it is very weird sharing a room with someone you are not comfortable showing your body to. read more

Keep track of your belongings at this place! I left jewelry on the night stand here. Within 24 hours I called and spoke to the receptionist and person in charge of housekeeping, who said that nothing was turned in, and that the staff didn't find anything. I've had this jewelry for ten years - valuable family heirlooms, and I know left it there. A friend even confirmed my placing it the bedside table that looks like this. I'm extremely disappointed that "there is nothing" the staff could do. I know theft accusation is serious, and when I eluded to this, the head of housekeeping just said she would check with the housekeeper who cleaned my room. No sense of urgency. Very unsettling. I would expect the manager to be alerted and to call a customer on a matter like this. Sketch. read more

Hotel RL Brooklyn - Yep, Left my jewelry here... - Hotels Near Me - Brooklyn, New York

My son cut his arm on a nail sticking out of the wall. Hotel said I would be compensated and have not heard back. read more

Hotel RL Brooklyn - Be careful there are nails sticking out of the wall near the bed! My son sliced his arm open. - Hotels Near Me - Brooklyn, New York

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Interesting place. The staff is kind and courteous. It's right on Broadway in Bed Stuy, quite literally under train tracks. The location is not the best and it seems like the hotel is a bit out of place. The hotel is very clean and well taken care of. The breakfast was courtesy of the RL, including bagels and muffins, and complimentary coffee. The seating area/lounge is cute. I'd come here for a drink even if I wasn't staying here. It's a bit hipster. Is that what they call the cool kids today? The room was nice, decorated with space efficient hooks and tiny metal bedside shelves. The bathroom was very clean and spacey for NY. Thanks for the stay RL! read more

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2nd time visiting this hotel. The manager remembered us and they have made multiple updates to the infrastructure. Clean rooms and quality customer service. We arrived in the city early and they let us check our bags while our room a finalized. Full bar. Cold AC. Located in the heart of Brooklyn. Perfect jump off point for your city adventures! read more

I only was at the lounge for an event. The bar wasnt fully stocked and it was only two bar tenders. Smh. Its a cute little spot though. read more

Hotel RL Brooklyn - Hotels Near Me - Brooklyn, New York

Cool spot. Nice view at night. The rooms are spatially weird, but ok. I liked how quirky it was there. The neighborhood is a bit sketch, but for the most part it was fine. Lots of places to eat nearby. I like that there's a restaurant on the first floor. read more

Found out the day before my flight that my reservation was cancelled. We were arriving at 1am and if I had not made multiple attempts I would have never know an would have shown up with my daughter at 1am and no place to sleep. I never reached the local number for this hotel but spoke with someone at the corporate office or India... who informed me that my reservation had been cancelled. They could have at least made an attempt weeks ago. Will never stay with organization or attempt to book with booking.com. I will still need to figure out how to get my money back. read more

Hotel RL Brooklyn - Response from Booking.com confirming the reservation the day before my arrival. - Hotels Near Me - Brooklyn, New York

Once again im visiting.com and of course I was not stay anywhere but the RL this place is like home away from home management Marcus bartender matthew and the rest of the stuff people amazing friend quick check in great check out great location if you're coming to New York come here the place is greater read more

Hotel RL Brooklyn - I just had to take a photo with my friend lol - Hotels Near Me - Brooklyn, New York

This stay did not live up to our expectations. We booked a "Liberty room" which had only a view of the trees in the adjacent park, no water, no statue of liberty. Since we went there specificially for the view, we asked for a full refund or an upgrade which they were able to give us but only 3 days later. So we had to find a hotel for 2 nights before returning for our stay at 1 Hotel Brooklyn Bridge. Not a good start but when we came back we were very happy with our new room: fantastic AC, very nice lighting scheme, a wonderful rain shower, and of course the breathtaking look of the Brooklyn bridge (we stayed in the Bridge King after the original debacle). Unfortunately these were the best parts of our stay. The restaurant and rooftop were closed our first day. There were no info booklets or way to know when it was open, the app nor the info page on the TV were working either. Our goal was to take in the view from the rooftop and lounge on the pool as during booking they mentioned the facility was fully operational. What they failed to mention was their reservation policy of 2 hours maximum for the rooftop restaurant requiring $50 per person purchase and also 2 hour max for the poolside lounge. These reservations fill very fast and it is in a first come first serve, same day reservation only. So if you didn't get up there by 8am to reserve, you weren't getting a spot for the day. End of story. We did manage to get a reservation for the rooftop for an evening (having to actually remind them of the reservation we made that morning), cocktails were $18, served in plastic cups and underwhelming to say the least. In defense of the bartender, it looked like he was serving the entire rooftop singlehandedly but that hardly seems like a good reason that we should pay so much for sub-par drinks. When we went to order our final round for the night we were informed that last call had already been done. Zero communications prior to it. No more drinks. Don't have to go to your room but can't stay here.... During our stay we called the front desk several times over the course of an hour to get an extra pillow but nobody ever picked up. Sadly although the facility has everything to be called a 5 star hotel, the lack of communication, transparency of policies and weak customer service made the experience very disappointing. TL:DR - Our room (which was discounted with their new promotion including: 40% off, valet, $25credit, and possible upgrade on availability) The view from the rooftop and our room were fantastic. The lighting, AC, shower, and linens were all very nice. The service, amenities, food, and general quality of these things were drastically lower than should be acceptable. If you are celebrating something (like we were) find some place with more reliable services. Unfortunately the best this hotel had to offer (the view) was not enough to make up for the areas it lacked in. read more

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I am fine with the location, the Queen room with day bed and even the lack of refrigerator. I can deal with that, but when you surprisingly hike up the room prices when I add a night and do not return my $100 deposit for incidentals, we have a problem. I have been trying to contact this hotel for a month. I will be contacting better business bureau about this place. read more

I'm giving two stars because the rooms are decent and the staff was great. Everything else gets one star. Note: this property charges a $100 deposit, which I find to be higher than most hotels. This is a relatively new property.. has only been open a year. The lobby area is really cute with a coffee bar, a regular bar and also a lounge area.. however, they are NEVER open. My friend and I stayed here for one night while visiting Brooklyn. We reserved two rooms. The woman working the front desk was polite and super nice. She gave us our room keys and we went to get settled in. As soon as we stepped out of the elevator and onto our floor we heard loud music coming from one of the rooms. It should be noted this was 3pm on a Monday afternoon! We immediately returned to the front desk and asked to be moved to a different floor. The woman working apologized, switched us to a different floor and said she would check on the loud music situation. So.. we got settled into our rooms and hoped for the best. The rooms are very modern and have minimal furnishings. No closet or drawers - just lots of hooks. It didn't bother me because I was only there for one night.. but I think that would be annoying if you are staying there for any extended period of time. The beds were comfortable, sheets were clean but not super soft. The bathroom is nice however, the shower has a glass wall that faces the hotel room. So if you are sharing a room with a friend be prepared to shower in front of an audience! It wasn't long before the hotel shenanigans started. While I was showering before dinner someone tried to enter my room. My friend's room was directly across from mine - she said she looked thru her peephole when she heard someone trying to get in, and it looked as though the person had the wrong room. However, that same person returned later in the evening and knocked until we told him to go away. (Weird.) Around 7pm the guy across the hall started screaming - I mean, SCREAMING - like someone was chopping his limbs off. We were on our way out for dinner so we stopped by the front desk to let them know. (At this point I felt like the guest that complains about everything.) As we were standing there talking to the woman at the front desk - a gentleman stepped off the elevator and asked to be moved to another room because of the guy that was yelling on our floor. After dinner my friend and I were in my room chatting and having a couple drinks. There was a nonstop flow of people in and out.. bringing liquor, playing music, and just partying in general. So.. now I'm wondering what kind of establishment this is. The people in the room next to mine played music so loud that my bed vibrated until 3am. I called to complain to the front desk several times. At one point the cops came and knocked on the door across the hall - where the screaming man was. It was just nonstop drama and chaos. I honestly didn't feel safe at this hotel at all. After we checked out and returned home I noticed my deposit was not refunded to me - the charge was processed and they took $100 on top of my room rate. I called the hotel, they were apologetic and refunded it to me - but it took an extra 3 days. It's a shame this place was so disappointing - because it's cute, convenient to the train, and the staff was all super nice.. but it's clearly a party hotel. There is NO WAY that I would ever return to this property. :( read more

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Great location, great receptionist decent rooms which i must say are cozy and clean. I gave them 3 stars for not honoring the yelp of a free bottle of champagne with check in. Why advertise it and not honor it. I would visit again but please take down the FALSE ADVERTISEMENT HOTEL RL read more

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This hotel was terrible. PREDATORY I watched people get charged for coffee when there are signs everywhere saying come down to the lobby for free coffee. When people were charged they asked and the Barista said, that is only for the drip coffee. There is no drip coffee to be seen and this is only stated after people have the drinks and are drinking. I watched a young man shortly after noon get charged an entirely new day because he was not checking out before noon. There should be a little leeway here, but this place is predatory. TERRIBLE ROOM I could not close the shower door, because it swung inside and there is not enough room for a larger person in the bathroom while closing the door. The room has 1 foot around the queen bed and a twin bed butted up against it. The rooms walls are very thin. The next door room was sharing the love until after 3AM. LYING STAFF They had a dry cleaning/laundry form that I filled it out and called downstairs, but they said they did not offer service. The dry cleaning had the Hotel RL name on it and the bag too. It said same day service for any day of the week, in by 9AM, back by 6PM same day. I called during a different shift and they said they would call the company. I took it downstairs and they told me that I would have to call the cleaners directly. I was leaving the hotel so left the clothes and the front desk person got upset with me. I told her I was not going to be there. She said OK but was visibly upset. The dry cleaner picked it up and told me they couldn't service it Sunday, despite the form saying different. If they would have taken my clothes the first time, I would have had them back Sunday. Now I am not going to have a suit for my client visit on Monday. Then at 3AM on Sunday morning I called the front desk and asked for an extension of my stay. They said they couldn't. I asked why and they said they were full. I looked on Hotels.com and saw that they had plenty of room. I booked the next day. I called in the morning and asked how the transition would go. They said that I should have extended it. I told the front desk person I tried but your other staff told me it was full. She apologized and said it was never full and that I would have my $100 hold released to me (a week later) and recharged another $100. I said that doesn't make sense. She said that she was not going to change the policy, if I had extended there would not be another hold. I then hung up and called Hotels.com Silver service line and told them I wanted to cancel the room I had just booked earlier. They said they had to call the hotel. They called the hotel and the hotel said no cancelling. I hung up, called the hotel and reminded them that they said I could extend it with no extra charges. She said she told Hotels.com that I could cancel. I called Hotels.com back and they called the hotel again, this time they agreed to the cancellation. I cancelled and then the hotel called me and said I couldn't cancel because it was originally booked through a different method. I finished packing and they called me and said they would not be extending my stay. I went to check out and they would not print my receipt. They said they would email it to.me, but they didn't. It was a horrible experience in a very bad part of town, every store was shutdown and there were bars on the windows and gang tags everywhere. STAY AT YOUR OWN PERIL! THE ONLY POSITIVE The only positive thing about the hotel was Solomon. Solomon is the sole barista, while I was there. He is a great barista, and handles a line of drinks from memory and then has them all line up to pay. I am a coffee snob, grew up in Seattle and both my father, as well as my aunt and uncle, owned coffee shops. I ran into Solomon at a bagel shop later and we had a great conversation, he is really into coffee. read more

I really wanted to like this hotel. I visited this hotel two times. Once on August 15th. The first time I visited the hotel, the stay was alright. I did not expect a 5 star hotel because I am from Brooklyn and I know the area. The hotel's decor is very cute on the inside and outside seating area. The rooms are nicely decorated as well. But everything that glimmers is not gold. The first time my husband and I visited the hotel, we were double charged for the room. I understand that mistakes happen. We spoke to the staff and they assured us that they will process a refund. We waited 7 business days and did not see a refund. We called again and they told us that they would refund the again. We kept checking and had to call again to finally get refunded. The refund took over 3 weeks to arrive. Like I said, I understand things happen. My husband and I tried the hotel again since the staff was nice and we only had a little mixup. This time, our stay was horrible. We stayed at the hotel again on November 6th. Upon arrival in our room, I noticed a patch of red hair in the shower. We immediately went downstairs and asked for our room to be switched. We were accommodated and shook it off. The next room had the same issue. There was a hair in the towels provided by the hotel. It was really late so my husband and I just decided to let it go. We wanted to be understanding because everyone makes mistakes. We should have not been understanding. The following day, we noticed that we were charged MULTIPLE TIMES. We were charged for two security deposits and charged for two rooms. We went downstairs and informed the staff. They let us know that they will refund the duplicate charge. I was annoyed but I let it go. A couple of hours later, we check our account and saw that we were randomly charged $243.00. Now this is 4 charges from the hotel. It was time for us to check out anyways so I asked the staff what was the reason for this charge? The other two I can try to understand but this one? This charge was lower than the charge for our room. How did they come up with this amount? The staff member told me that the system just charges but it will be a pending charge that will drop off. I told her "So you mean to tell me that you authorized a charge on my card for no reason?" She responded with "basically." I was so annoyed and I asked for a proof of a refund. She showed me her computer screen (like I work at a hotel and know what the screen is supposed to show) and said that there was nothing to refund. She printed out a refund for ONE CHARGE and we left. It is now almost a week since I have checked out of Hotel RL. I still have 3 charges and the $243.00 charge that was "basically authorized without my permission" is still available. I have only received one refund from this hotel. My husband and I are so nonchalant but I am honestly so annoyed that I want to report this hotel to the Better Business Bureau. How can you authorize a charge on someones card without knowing what the charge was for??? In total, I had almost $1100 authorized on my card for a TWO night stay. Please do not book at this hotel. The hotel needs better management on authorizing, charging and refunding money. read more

This hotel is to me in the heart of a gentrified ghetto. With beautiful graffiti across the walls of the stores and businesses. Easy to find and once you walk in you are in comfort. It was lightly yet festively decorated. Clean and refreshing. The lighting gave cabin vibes. Like I just walked into a hotel somewhere else. Cafe downstairs lobby level. Was nice and accommodating looks like an actual cafe to buy foods only thing complimentary was lemon or lime water. Wasn't too shabby tho it looked refreshing and inviting. A gem in the cut I felt. And now for what matters most the room it was small and petite. But beautiful and comforting. Clean and just enough space for 2 bed was extremely comfortable. The bathroom was nicely designed and had a stand in shower only but the kind you see on tvs. I would love to be a regular here when I just want to get away in my own city. read more

I have been working in the area for a bit and at the time I am writing this I have stayed at the hotel 7 times. All of my experiences have been great and my only two complaints are the area is not the best and the kitchen and bar have not always had consistent hours. All that to the side it is a great value for the price and the comfortable rooms and friendly staff keep me coming back. Location is very convenient for parking on Broadway in the evenings and alternating side streets during the day. Right beside the train tracks if you are on that side of the hotel the sound on the tracks repeating every now and then could be a nuisance, but I personally like it. The staff is super friendly and really go out of their way to make sure you have a good experience here. The lobby area has a nice vibe to it with lots of seating area and the bar and kitchen area has a very nice decor to it. The entire hotel looks like it just received an awesome makeover and with that they have a comfortable outside area with hanging light and art surrounding you in comfortable seating areas. Games and areas to work from I found it a very nice added value to my experience here. The rooms are clean and comfortable and every night I have felt well rested with the comfortable beds and pillows. Bathrooms have a nice set of custom soap options and powerful hot rainfall like shower heads. This is a great spot if you find yourself in the area. read more

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My partner and I stayed here a month ago, hoping for a nice little staycation for a night. We were really excited, but incredibly disappointed. The experience was so poor and disturbing that it's still on my mind and finally decided to turn to here. We arrived around check in time, and the bar downstairs was empty but BLASTING with music. We figured it was a Saturday afternoon so it made sense for them to anticipate a busy evening but it was just way too loud while trying to talk to the receptionist to check in. Then we got our key to go up to the room on the second floor...directly above the bar blasting music. We shrugged it off, not wanting to make a big deal since it took so long to check in and tried to settle in. We were a little surprised our room had two beds, one of which was basically a cot...but again, we just wanted to get settled so we shrugged and started to get set. Hard to get settled in with no closet, hangers, or place to really place clothes. There were only a bunch of hooks screwed into the wall, which seemed randomly placed. My partner and I kind of joked about it, just because it looked so weird. We're not necessarily neat freaks but there were some pretty disgusting red flags that we noticed that we were definitely not expecting. A small thing to note but we thought it was kind of gross that there was only one small trash can that had no plastic bag in it and there wasn't one in the bathroom. There were no bags to use around. We were not given handsoap, which my partner went downstairs to get and it took awhile. We had one set of towels...which my partner also had to go downstairs to get. Finally, I go to take a shower and was DISGUSTED. There was gross "bits" all over the shower door and hair on the walls, on the floor, and in the drain. Even throughout the bathroom, it was apparent this room was completely missed as there was food, dust, and crumbs all over the floor. My partner was tired and just said he'd clean it up and then let it steam for a bit. The music from the bar played late into the evening. We figured if we can't beat them, join them, so we went and got a drink. The music truly played into the early hours of the morning and drove us crazy. Check out took more than half an hour because there was no one at the desk during check out hour. The couple in front of us was also having issues checking in. Some other reviews note the train passing by outside your window. That is in fact true, but that didn't bother us too much in comparison to the lack of cleanliness in the rooms and poor etiquette of the bar to the guests. If we were perhaps a few floors up, it wouldn't have been so bad but we could feel the sound vibrating in our room. My regret is that I didn't say anything but let it go, per my partner's wishes and because there wasn't consistently a person at the desk for us to consult. We thought we snagged a deal, but would have rather paid to receive the value and basic clean standards that anyone could only expect. read more