My 100/10 experience! From the check-in process to room service and dining at LeLe Roman,…read moreeverything was fantastic. I wholeheartedly recommend Ace Hotel Brooklyn to anyone visiting New York! A big thank you to the wonderful staff for their warm welcome and hospitality. I can't wait to return soon!

I met my son up in NY and we stayed in this hotel. It is a pretty cool place and it is in a decent…read morelocation. My son arrived early and the guy at the desk told him he would be able to check in by 1 pm but it ended up being after 3. Which was an aggravation since he took the red eye from the West Coast. The lobby has LOUD music playing so it is hard to just hang out there but the sound proofing must be decent because I did not hear it anywhere else. Located close to a subway station and near a good coffee shop and restaurants

I booked this location for a quick NYC trip because I always like to stay somewhere that keeps me…read moreclose to transportation, great food, and fun things to do and this spot checked all the boxes. It was also perfectly located just a short walk from my Pilates studio, which made sticking to my routine while traveling super easy. On top of that, there were plenty of coffee shops and local restaurants nearby, so I never had to go far for a good bite or my morning coffee. Being a Hilton Honors member made check-in a breeze, and I was even gifted complimentary water upon arrival, which was such a thoughtful touch. The room itself was clean, cozy, and perfect for a short stay. The view from my window was amazing especially at night and I loved how quiet it was, making it easy to fully relax after long days out. They also have great amenities like a gym and a breakfast buffet every morning. The waffle machines, fresh fruit, and coffee were definitely highlights and a great way to start each day. Mallory at the front desk was so sweet and made checkout just as smooth as check-in. I stayed for 4 days and 3 nights, and everything about this visit felt seamless. I'll definitely be back the next time I'm in New York!

Hats off to the hotel staff for their great personalized communication before, during and after my…read morestay. I felt like I wasn't just another guest, or another tourist guest. They emailed be before my stay to check in. They helped with any issues we had at check in smoothly. Everything was great. The staff always acknowledge our presence. At one point we needed another blanket, I normally get cold in any hotel I am in. They delivered that in a great amount of time. This really is a great location. It is about a 16-20 minute walk to the water area. I felt pretty safe at the hotel and the surrounding area. It is easy for ubers, taxis and ride share services to pick up and drop off. The room was comfortable for both my friend and I. There were two beds in our room which is exactly the type of room we booked. We did have issues with the AC. I am hoping they repaired it and looked into it after we left. It was warm in the room for s little, but by the time it was getting late it cooled down and I slept comfortably. Opening the window was not going to be an option. I would not sleep well to the ASMR sounds of NYC in real life. HEHE. They were helpful though. Overall this is a great hotel to stay at if you are wanting to be on the Brooklyn/Dumbo area. Perfect stay and the cost was not too bad. I was able to use points.

The pricing is weird. I wouldn't recommend this place if you wanna stay for a full day/night. Just…read moreshell out $200+ for a standard hotel room elsewhere. The rooms are clean enough... Staff, it depends.

Where do I begin? The room had one working lamp, the place to charge your phone was in the…read morebathroom, the security chain for the door was broken off and I found a bed bug in my bed at 3am. When I contacted the front desk to complain about the bedbugs, the attendant was slow to respond as if this wasn't his first bedbug complaint. He offered another room, I told him I wanted a refund and he advised me to speak with the manager at 9am.

Part of the IHG brand…read more Quality/Quantity - A clean safe location. Close to many amenities, transportation, etc. The room was of decent size. Had an in room safe and coffee machine. We did NOT use any of the amenities. Basically we just used the room to sleep. No fridge, so we could not stock up on local beers, lol. Ambiance - Decent size hotel. Gym, conference room, wifi, restaurant/bar, market place (small convenience shop), daily house keeping, pet friendly (with restrictions and additional deposit), smoke free, etc. Open 24/7. No pool. Parking in nearby garages starting at $55 a day. Service - Okay. Complimentary flavored water, coffee, and tea in the lobby. Nice "outdoor" sitting/lobby area; see picture. Packages and promotions available; see their website. Price - $215 a night, NY prices. Not inexpensive, but also not a great value. We are paying for the location. Owner Comment - Congrats on all your success.

The good things about this hotel are that it has a nice location: you can walk to a number of bars,…read morerestaurants, landmarks and the sub way is close. The staff are friendly and professional. The room is well soundproofed. I'm a light sleeper and did. Or hear any noise so that was a major plus. The things that need to be improved: the rooms and the common spaces feel tired and in need of updating/renovations. You do not get the feeling of comfort. The mattress was a little too soft for my liking. Overall, the room is of a decent size and not a bad place for the size. It's clean enough and if you're not looking for luxury or great comfort, this is a good option.

When you look at this hotel online - you only see the front of the building... Because there's…read morenothing to the left or the right or across the street but traffic. If you're walking here at night... *shrug* you might feel unsafe. The front desk area is encased in some type of bullet proof glass/thick plastic... And the security guard sits across from the front desk. So they either have been robbed or own a bodega cause it has that same feel. (IYKYK) front desk guy barely said anything beside "ID and credit card" they make a copy of your ID, you sign a form that you're ok with them charging your card for incidentals, and they send you on your way. He didn't tell me what room I was in. He just wrote it on the key card. O_O. Grade A customer service. Ok. Cool. There are taped up print outs about noise, a smoking fee you'll be charged X amount if they catch you... PEOPLE ARE ABSOLUTELY SMOKING IN THIS PLACE. They may rather you not but that fee ain't stoppin nobody. (Someone randomly walked down the hall last night spraying spray to rid the smell -- it didn't.) There are Rules about how many people are allowed in what type of room. Which gives the impression that it probably gets wild during the spring/summer. The room it's self is cool. Everything seems clean. Everything has wear/tear and seems/is worn. The walls are INCREDIBLY thin. (The guy in the room next to me is currently talking on the phone about doing shrooms, bougie b!tches, and his mans needing to get his drivers license) is he in the room next to me or is he sitting in the couch in this room? The volume is about the same, might as well be a 3 way call with all of us. Would I stay here again? Probably not, but I wouldn't throw a fit if someone else booked it for me/us either. It's a bit further down on Atlantic than I'd like to be. It's like 1.5 miles from Barclays. Closest train is the A/C - Nostrand. The 2 train is like a 17 minute walk away. All in all... It's giving... We used to be a motel, but got a PPP loan, did some renovations, and we're a hotel now. Not knocking it. IJS those are the vibes.

I would be arriving late for check in around 10 PM due to traffic so I gave the hotel a courtesy…read morecall around 6 PM to let them know. They said no problem as long as I arrive before midnight. I arrived around 10 PM as described and saw a pile of empty plug in fan boxes in the lobby. It was very hot in the lobby. I was informed that the air conditioning was out in the whole building. I said I don't think that is going to work for me as it was 90 degrees that day. I was told in hard to understand English that there were fans put in the room. I was also told he could offer a 30% discount. I went up to check the room and when the elevators doors opened, it was even hotter on the 3rd floor. I checked the room that did have fans but all it was doing was blowing the hot air around. No human could possibly sleep in those conditions. I went back downstairs and told him that wasn't going to work for me and my wife. I requested a refund. He refunded my $100 deposit and advised that I had to reach out to their on-line booking company to refund the reservation. It would have been a nice courtesy to get a phone call or email advising that the AC was out in the whole building before I drove 6 hours expecting a cool room to sleep in. I spent 2 days getting the run around from their on-line booking company only to receive an email refusing to refund my money because it was past the cancellation date. So they feel that it is ok to steal $400 from me and provide no service. I have contacted my credit card company and will be getting my refund. Stay away from this place.

My bestie friend and I decided this is how we would celebrate my birthday. So glad we did. From…read morethem moment we drove up, you knew it was king to be a treat when you walked in. As we walked in, I could feel the istoey in the building. There was so much energy in the rooms, I needed to know more. The inn keeper was so sweet and helpful with everything. She was an amazing chef as well! She had breakfast for us each morning, and it was delicious! I stayed in Black Memorabilia- you really want to stay in this one for the soaking tub alone. You can see why they have been around for so long. Would definitely do it again

We had a fantastic four night stay at this historic property. Innkeepers Randy and Sherry were…read moreamazing and extremely welcoming and gracious throughout our stay. The breakfast was delicious! The inn is in a lovely walkable area near trains, buses. A terrific selection of great restaurants all around. I highly recommend Akwaaba Mansion and will be back!

Had a really great stay here! The staff was super friendly and welcoming from the moment we checked…read morein, and the entire hotel had a great, quiet atmosphere overall. The rooms were extremely clean, comfortable, and well-maintained. The only real downside during our stay was that a dog in the room next door kept barking at times, which was a bit annoying.

This is a long one, grab a snack!…read more -First Impression- Lobby was super cute, everything looked clean and well kept -Service- Kai checked me in at the front desk. She was on the phone when I arrived and was very apologetic for the wait time, which was only a couple minutes. There was another person at the front desk who was helping another guest, she also saw me when I came in and helped the guest who walked in after me. Check in was pretty easy, Kai was as accommodating as she could be and checked for any upgrades that could be applied. My room was very clean. Not sure when they made updates, but my room had hardwood floors which I was sooo happy about because the reviews I've seen show carpeted rooms which kinda skeeve me out, lol. Also, lovely views of the little park. -Price- This hotel was slightly pricier than others close by -Did Not Like- I stepped out for a brief period of time to grab a bite to eat, maybe 30 minutes max, and when I returned there was an item that was no longer present at the bottom of one of my bags. I was unable to address this with the staff in the moment, so I brought it to their attention the next morning at checkout (Saturday). Ashley wrote down the details of the incident and immediately offered me the managers contact information. I sent a email the following Monday. After a bit of back and forth over the course of about 2 weeks, they said their investigation was "inconclusive", but reimbursed my missing item "in good faith" after I showed them proof of purchase. -Noteworthy- One of the main reasons I chose this hotel over others in the area was the rooftop. Unfortunately it was closed for renovations, which was not displayed anywhere on the website prior to booking. -Recommend- Very cute place, but unfortunately I would not feel comfortable staying there again. Two stars instead of one as the staff was very kind.

Nice place. Very clean…read more A little disappointed because I picked it because it said it had available parking to guests. It did say first come serve, but I didn't realize they only have four spaces. So I called and the front desk person was just like yeah none available. I was like ok well is there a garage around somewhere? She couldn't help me. I pulled over and look at a map. I see there is one a block away. The actual place is solid. Layout is cool. Dishwasher, fridge, microwave. 2 tvs. This is high class stuff.

I travel for a work a few times a year, and I'm always amused when my co-workers tell me, "Oh…read moreJames, you're so 'Lucky' that you get to travel." Yeah..."lucky." That's what I am. Anyone's who's had the pleasure of engaging in business travel knows that it's long hours getting to and from the job site, not eating Michelin star meals but more often at chain restaurants, and of course, not staying at the Ritz Carlton...but at places like TownPlace Suites in Brooklyn. I just finished up a multi-week stay here for a big project. It wasn't terrible; but also not amazing. I'm a Marriott loyalty member, so I try and book at these properties if given the choice. Located in the Gowanus/Park Slope neighborhood, it is conveniently located a 2-3 min walk from the Union Street MTA stop; which is good since there really isn't a lot of parking associated with the hotel. The Good: * Central location - My NY office was near the Barclay's center, so I walked daily to and from the hotel. And it is within a 15-20 min of the always Park Slope neighborhood replete with trendy restaurants and shopping. And being near a MTA stop is a HUGE plus since it also made getting to NY Penn station easier. * Included breakfast - It's not anything fancy, but it's nice not having to spend any Per Diem on breakfast. Surprisingly, the coffee is flavorful and strong. In additon to dairy creamers, non-dairy (Oat and Soy Milk) creamers are also provided. Otherwise, it's the usual assortment of pastries, cereal, and hot items like sausage/bacon, powdered eggs, etc. Again, nothing fancy but it's nice at 6:30am to just hop on the elevator and be able to grab breakfast without having to leave the hotel. * Room layout - Upgrades to this property include Container Store branded Elfa shelving in the closet. This proved more helpful that I thought since I was able to place my roller bag at waist level for easy sorting; and hanging suits and other clothing was convenient. As usual, for business travelers, an iron and mini-ironing board are also provided. Bathroom was clean and the shower had good water pressure with wall mounted body wash, shampoo/conditioner. Kitchenette with microwave and sink was also handy. You can request a mini-induction cooktop if you want to prepare any food. * Daily housekeeping - This "perk" seems to be rapidly disappearing across hotels. It was nice to have housekeeping refresh towels, come back to a made bed, and trash emptied. * Fitness center - I used it a few times. Treadmills, stationary bikes and some weights. Not bad if you want to get a workout in. The Bad: * Thin Walls and Door - Many reviews note the "paper thin walls," and I agree with that assessment. As referenced, this is not the Ritz Carlton, so don't be surprised if you "accidentally" overhear your neighbors convos if they're speaking loudly. The hotel has a "quiet hours" policy between 10pm-5am, but I can attest that several nights, inconsiderate guests returned around 1-2am and were quite rowdy which I'm sure awakened everyone along the hallway. * Loud HVAC unit - more and more hotels are switching to the "invidual window HVAC units." I get it. Installing central air heating and cooling units in each room is cost prohibitive. But these window A/C units are so loud that it makes sleeping difficult * Transitional neighborhood - The immediate area is "safe," but a few nights when my colleagues were walking back from the Union Street MTA, there is currently an empty lot where there were some "questionable" people hanging around...and I'll leave it at that. I'm sure in another 3-5 yrs, a high rise selling million dollar condos will be erected. This is NYC, so don't be shocked by the prices. I paid the corporate rate, so my pricing is not representative for what a "regular" customer would pay. TBH, for downtown Brooklyn this TownPlace Suites isn't bad.

The La Quinta Inn & Suites Brooklyn East is a diamond in the rough. Conveniently located and with…read morean incredibly accommodating staff I was pleasantly surprised by how nice and comfortable the rooms are. I tour around the country and stay in a lot of hotels and I would happily recommend The Quinta Inn & Suites Brooklyn East to anyone. I had some of the best sleep I've had in days with multiple options on Pillow firmness I was able to find one that was just right. I was comfortable leaving my car in their secure lot without ever questioning if it was safe. The continental breakfast was standard, eggs, Canadian Bacon, Hash Browns, Waffles, etc. which is all I needed. I'm happy with my decision to stay at The La Quinta Inn & Suites East Brooklyn and I believe you will be too.

Let me tell you . I walked into this place thinking it wouldn't be so bad , I walk to my room…read morethere's bloody sheets all over the floor right when you walk to your room , not to mention I take the covers off the bed and there's mold , the whole room smells like paint , I couldn't even breathe in that, let alone I'm not sleeping with mold . It was the worst hotel I ever been too . I ask for a refund and all of a sudden they don't answer there phones OR ANYTHING . The most nastiest hotel I been too, So mad .