I booked this location for a quick NYC trip because I always like to stay somewhere that keeps me close to transportation, great food, and fun things to do and this spot checked all the boxes. It was also perfectly located just a short walk from my Pilates studio, which made sticking to my routine while traveling super easy. On top of that, there were plenty of coffee shops and local restaurants nearby, so I never had to go far for a good bite or my morning coffee. Being a Hilton Honors member made check-in a breeze, and I was even gifted complimentary water upon arrival, which was such a thoughtful touch. The room itself was clean, cozy, and perfect for a short stay. The view from my window was amazing especially at night and I loved how quiet it was, making it easy to fully relax after long days out. They also have great amenities like a gym and a breakfast buffet every morning. The waffle machines, fresh fruit, and coffee were definitely highlights and a great way to start each day. Mallory at the front desk was so sweet and made checkout just as smooth as check-in. I stayed for 4 days and 3 nights, and everything about this visit felt seamless. I'll definitely be back the next time I'm in New York! read more

Hampton Inn Brooklyn/Downtown - Hotels Near Me - Brooklyn, New York

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This is a long overdue review! My fiancé and I stayed here for about a week in October. Shout out to Kat at the front desk for welcoming us at check-in and making us feel right at home throughout our stay! She was great! My main concern when looking for a hotel in NY/Brooklyn was having a microwave and fridge, and thankfully our room had both. I was also told you can request them if your room doesn't already have them. We stayed in a room with a window facing an extremely busy intersection, with honking going on all day and into the night, but thankfully, the windows were thick enough to block out most of the noise. The AC sound also helped drown it out. The room and restroom also felt spacious for what you get in NY. There was daily breakfast, which was your typical hotel breakfast with a variety of options that changed daily. It's about a one-mile walk to get to DUMBO, which wasn't bad at all, even when we had to do it in the rain. The subway is about a 10 minute walk, and there are two corner stores down the street. Honestly not a bad location! Just be careful when crossing that crazy busy intersection! I would stay here again! read more

excellent location in downtown brooklyn. the employees are so nice and helpful. some of the higher rooms have a good view of the manhattan skyline. clean facilities, larger, newer rooms than we saw in manhattan read more

Hats off to the hotel staff for their great personalized communication before, during and after my stay. I felt like I wasn't just another guest, or another tourist guest. They emailed be before my stay to check in. They helped with any issues we had at check in smoothly. Everything was great. The staff always acknowledge our presence. At one point we needed another blanket, I normally get cold in any hotel I am in. They delivered that in a great amount of time. This really is a great location. It is about a 16-20 minute walk to the water area. I felt pretty safe at the hotel and the surrounding area. It is easy for ubers, taxis and ride share services to pick up and drop off. The room was comfortable for both my friend and I. There were two beds in our room which is exactly the type of room we booked. We did have issues with the AC. I am hoping they repaired it and looked into it after we left. It was warm in the room for s little, but by the time it was getting late it cooled down and I slept comfortably. Opening the window was not going to be an option. I would not sleep well to the ASMR sounds of NYC in real life. HEHE. They were helpful though. Overall this is a great hotel to stay at if you are wanting to be on the Brooklyn/Dumbo area. Perfect stay and the cost was not too bad. I was able to use points. read more

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This hotel is pretty nice. They are in a good location in Brooklyn, just a couple short blocks from the subway. The front desk staff were so nice. One was nicer than the other. They were terrific. The buffet breakfast had a lot to choose from yet nothing was too good. I only drank the coffee which was OK. My daughter did not eat anything. There is a mini restaurant for dinner with a nice bar. The view from the top floor was spectacular. One night a company was holding their holiday party in the room next door to the top floor balcony. It looked festive and they had a bartender. The room was adequate and also pretty modern. I always ask for a quiet room away from the elevator. Well, this is New York and there are police cars and fire engines with sirens all the time. Still, it was a cozy place to stay. They offered bottled water and snacks because I am a Diamond member. read more

Hampton Inn Brooklyn/Downtown - Picture in room - Hotels Near Me - Brooklyn, New York

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Stayed there for 4 nights during my visit to NYC this spring. Location is great: there are three big metro stations nearby, situated in downtown Brooklyn which had a great view of skyscrapers, not far from Brooklyn harbor where you can do running and other sports. The room was clean and not old. And I got my room cleaned every day--for the other Hampton Inns I stayed they always clean my room every two days. Other than the guest room, the gym was on the basement and not easy to find. But it had almost everything I needed. Breakfast was not bad either. read more

Hampton Inn Brooklyn/Downtown - Breakfast - Hotels Near Me - Brooklyn, New York

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We stayed here during our Christmas trip to New York and the overall experience was good. The room was very small in comparison to west coast hotels but it was not as bas as we expected. The front desk stuff was nice and welcoming. Our only disappointment was breakfast because there were no healthy options. Fresh fruits were gone so quickly. And they close breakfast area evenly at 10am. The location was convenient; only fee minutes walk to the nearest subway station and Brooklyn bridge. Perhaps we may go with Hampton again next time. read more

Hampton Inn Brooklyn/Downtown - Hotels Near Me - Brooklyn, New York

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I considered Hampton Inn Brooklyn/Downtown for hotel stay because of its distance from DUMBO (Down Under the Manhattan Bridge Overpass), which had an event I had planned to attend while visiting Brooklyn. Along with that, I loved that it had a solid rating on Yelp of (4.1 out of 169 reviews), and its Expedia rating of (9.2/10 out of 1,399 reviews). It was those things that won me over and led me into booking a room with Hampton Inn. My experience with the friendly receptionist working behind the desk was nothing less than professional. Since my room was already booked through Hilton Honors, the only thing check-in consisted of was a verification of my information, a briefing on what the hotel offers, and giving me my room key. For your information check-in starts at 3:00 PM; and check-out ends at 11:00 AM! Inside of my room, I took a liking to the design and interior which appeared so elegant. I could not take my eyes off the pictures on the wall which featured notable highlights within New York City. Inside the shower, there were liquid products by Gilchrist & Soames Zero% attached to the wall. Seems like hotels have completely dealt away with the mini shampoo, bath soap, and conditioner products that made great travel hygiene additions. Along with those notable things inside of the room, it met my cleanliness standards. Moreover, I had no issues whatsoever getting comfortable and sleeping in the lovely king-sized bed during my stay as my head was engulfed in-between the comfortable pillows. To further assist with a restful evening, the television had Calm installed on it which is the #1 app for sleep and meditation. I look forward to utilizing Calm again during future stays at Hilton hotels. While utilizing the shower, I really enjoyed the water pressure; the soothing pressure of the water made me feel very cleansed during each usage. It was wonderful toggling with the spray patterns, with the addictive feel of the pressure hitting the inside of my ear. Other things the room came with that I noticed were an iron, ironing board, blow dryer, a coffee maker (Hamilton Beach), a mini refrigerator, an alarm clock, and a few lamps with electrical outlets built in. And the Wi-Fi internet was easy to connect to and not once did I have any connectivity issues with it during my stay. I found that it is easy to get lost within this well-maintained hotel known as Hampton Inn Brooklyn/Downtown. I learned that instantly after my tour in search of the fitness center which gave me anxiety at the time. As a fitness enthusiast, it was great having a fitness center onsite because it allowed me to keep up with my fitness routines during my stay. I was impressed to see the number of dumbbell weights, medicine balls, kettlebells, trx straps, a decent selection of workout machines, and a peloton fitness bike which I am a huge fan of. Having the complimentary breakfast was a relief because I did not have to worry about finding a restaurant for breakfast in the morning. And I was highly satisfied with the quality of what was presented. Hampton Inn Brooklyn/Downtown sits not only within acceptable walking distance of a plethora of restaurants and businesses, but Brooklyn Paramount, Barclays Center, the Brooklyn Bridge, and the Manhattan Bridge as well! I could not resist smiling seeing the Manhattan Bridge from a distance upon my arrival at Hampton Inn. And as for transit, MTA - Jay Street - MetroTech sits only .3 miles away from the hotel, which was my gateway to get to LaGuardia Airport. When visiting Brooklyn, I honestly would not look anywhere else for stay outside of Hampton Inn Brooklyn/Downtown because my comfort needs were met as mentioned in this review. And I loved that its location is within an accessible distance of things of my interest in the borough of Brooklyn. Room: 4 | Service: 5 | Location: 5 ~Have courage. Be Kind. ~ Thomas G read more

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Well first I would say it is very tiny but the bed it nice. The view is amazingly beautiful and I love this Hotel. read more

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This was a good hotel. It's a 5 min walk away from the subway and close to some delis. You can walk across the Manhattan Bridge from the hotel, and also to DUMBO. Room and cleanliness were ok. What made me go for 4 instead of 3 stars is the super friendly and helpful staff. They were all great! read more

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This hotel has the absolute best customer service across the board. The front desk staff was very welcoming and accommodated my specific requests. The beds are very comfortable. There is no smoking inside and the entire hotel is impeccably clean. It's not a "Vegas smoke free room". It is an actual smoke free room. For those of us with allergies this is an important distinction. It's a great location because you are close to the subway and the BQE which will take you straight into Manhattan. The hotel contains an in house restaurant / bar. I did not dine here so I can not comment on the cuisine. I had a lovely glass of wine. The bartender was attentive and delightful. All of the guests shared the sentiment that this was a very pleasant and wonderful place to stay. read more

This review is for Fletcher at the front desk. Fletcher was amazing. He was so kind and helpful to us. Best customer service I have encountered in a while!!! The room itself was fine. We had an issue that maintenance resolved quickly. No complaints! read more

Great experience at this hotel. Second time staying here. Front desk staff are all excellent and resolve any problems very quickly. Favorite hotel when visiting NYC. Few blocks from the Brooklyn Bridge, surrounding area is full of all types of eateries. City Point, is a few blocks down and its a vertical mall with everything you can imagine, food, clothing, CVS,, etc... Downstairs in the basement are several types of food from Nathan's hotdogs to Steaks. Vendor stall type setup. Movie theater on the 4th floor. We saw Dead Reckoning with Tom Cruise. read more

Listen, I am just a small town girl, living in a lonely world... but this place made me feel at home! They exceeded all expectations I had and I was pretty overwhelmed by the travel process into a big city- we got there late at 10pm the check in with Romeo was so smooth he helped walk me through the valet process that made it so much easier to park for a couple days - AND we got to leave it later on check out day so we got 2 full days of parking for the price even hours after we had checked out. Also they held our bags so we could explore freely. everyone we worked with was kind and helpful and like so surprisingly quick. I was just floored best first stay in Brooklyn. Comfortable beds cozy room appreciates the fridge and hairdryer too would look forward to staying again read more

Had an excellent stay here this weekend and amazing hotel with great amenities with a solid location in downtown Brooklyn. Kat and Luka are amazing concierge specialists and they really know how to look after their guests and be attentive to their needs. This hotel is definitely my new go to for staying in nyc read more

First off, I want to say that the staff that we interacted with were friendly and helpful. And, our room was clean (except for the floor) and comfortable. But the rest of the hotel was not clean. I understand they were having some renovations done but it only takes a few minutes to sweep or vacuum the floors and wipe down surfaces. It also appeared that some of the people coming in to get free coffee and breakfast were not hotel guests. Some of them were quite loud. The food itself was your basic breakfast ... no complaints. The staff did not wear uniforms or name tags always. So, it could be difficult to know if someone was staff or not. At one point, we went to the front desk for something and there was no one there. We waited for a time and then just left. There were customers waiting to check-in and they didn't know what to do. Also be aware that this is a pet friendly hotel. There were a lot of dogs. For us, that was not a problem. But if you don't like animals it is not the hotel for you. Overall, it was a disappointing stay for a Hampton Inn. read more

Pretty good for a work stay! All the hotels that I usually try to snag a spot at in FiDi were sold out or astronomically expensive; the next best option was this Hampton Inn. (They're a part of the Hilton family so make sure to download the Hilton app, that way you can skip the check-in line, pick your room ahead of time, and get a digital key on your phone to use.) Room is on the small side but I liked the desk/chair set-up and everything was pretty spanking clean. Shower didn't look the newest but otherwise no complaints in terms of necessities. Bed and pillow were fine, a tad on the softer side for my own preference. They offer daily happy hour with drinks and snacks, as well as free breakfast. Pretty convenient location, good access to subway and the path that gets you to the Brooklyn Bridge. Lots of food options in nearby Metrotech and the mall, which has a Trader Joe's. I opted for the Naya a few streets over. read more

Very Clean and front desk was truly friendly and attentive. Great free coffee. Near really good restaurants. Moon Wok and Pollo D' Oro. Around the corner from Gold Street Market. They have the best breakfast sandwiches. I was on the eighth floor. One World was my view, even in bed. No issues with the room. If I'm ever back in Brooklyn I will choose this place, as long as they continue with great service, cleanliness and attentiveness. read more

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I had an amazing time at this hotel. I only had issues with the distance from the subway and it was a little difficult to locate because of the small signage of the hotel. The doors to enter the bathroom in my room should have stated to slide door not pull like my husband and I attempted to do. But all in all we had a great time!! read more

For $335.01 one night this stay was barely average. Service at the counter was friendly, and breakfast buffet was standard what you would expect for a complimentary continental breakfast. The location is great for downtown Brooklyn, with a lot of walkable restaurants and shops, and within a mile of the Navy Yard. The room itself was okay except for 3 main issues. 1, the room was supposed to be non-smoking but reeked of smoke. 2, the curtain was broken so sunlight started creeping in at 6 AM which clearly sucks when you're on vacation, 3 - the mini fridge was not functional so everything we stored in there was warm. Unfortunately we did not notice the curtains nor mini fridge issue until it was time to sleep, and wasn't something we wanted to deal with in the middle of the night. I would recommend this hotel for its location, and maybe we just got unlucky with the rooms but eek, what a shoddy experience. read more

5 stars very professional hospitality from both Allie and Chris they're both very professional and very personable

When my Dad came to visit he stayed at this location. Very convenient from the bridge but the location is on active corner to get on the highway so getting out your car can be a rush of honking and aggravated drivers with no patients. We had drinks and appetizers at your bar. The meatballs were surprising delicious. The bartender behind the bar had attitude for days. The interactions with the table felt like he was annoyed. Bar was not full at all but it took him forever to make our drinks. His energy was just off and it was shown on his presentation every time we ordered something else. So wasn't feeling the hospitality. The rooms on the top floor with balcony facing the city are so nice. read more

I stayed at this hotel with a friend of mine until we both were able to secure housing for us and this hotel the people were very nice and I recommend this hotel to anyone that is needing a place for a night. read more

Thank you Hampton Inn Brooklyn/Downtown for saving our family trip! We found out our AirBNB was, shall I say, quite the opposite of what was promised. Front desk staff was excellent, very responsive. We had a minor issue with the in room tv service that was quickly resolved. There is an in-house bar/restaurant that was very nice! I highly recommend this over some of the hipster hotels that the event we attended recommended. Plus the area was quite safe to walk around, with a police substation right around the corner. read more

Hampton Inn Brooklyn/Downtown - Great spot in downtown Brooklyn - Hotels Near Me - Brooklyn, New York

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Big fan of this Hampton Inn for the fantastic shower, a window that opens, free hot good breakfast, snug hotel bar and the super friendly staff. No New York brush off here! Free fast WiFi also, I was streaming a game no problem. Plenty of outlets in the room for all your devices too. Subway entrances are 3-5 blocks away, convenient if not close. The rooms are small (obvs) and I felt like our king bed was not quite as comfortable as in other Hamptons. Not a fan of the in-room refrigerator that rumbles all night. The breakfast room was a chaotic scrum lol, everyone stayed calm and carried on with the waffle machine. Parking is guaranteed but not discounted at a garage immediately next door, about $45 for 24 hrs. Look for the statues of Lady Brooklyn and Lady Manhattan on a pedestal right out the hotel's front door, they rotate all day and are lit up at night. read more

Hampton Inn Brooklyn/Downtown - Exterior - Hotels Near Me - Brooklyn, New York

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The hotel is conveniently located and was clean and fairly modern. The room was on the smaller side but I guess about for a big city. The room was clean, things worked, no bugs and we didn't have any issues. In fact their shower felt more like a pressure wash. The breakfast buffet was good overall for a "free" breakfast. I didn't interact with the staff and checked in via the app, but they seemed cordial and available.... The bed was a little lumpy in different areas but I slept well overall, maybe due to all the walking around in NYC. I chose a room on th3 third floor facing the main road and since that is road crossing the Manhattan bridge, traffic was always heavy and you don't hear the fairly consistent honking of cars. The hotel is in the revitalized downtown Brooklyn about 4 blocks from the Dekalb subway station. Jay St Metrotech is in the vicinity as well. So a good amount of access to different subway lines. Of coarse during rush hour, foot traffic in the subway stations is light so that's something to be aware of, you tend to always have to be aware of your surroundings anytime you ride the subway. Very close to lower Manhattan and the heart of downtown Brooklyn. Walking around the area at night felt largely safe, of coarse there is an occasional shady looking character. The police station is on the next block so you do see uniformed police in the area. Overall downtown Brooklyn has significantly improved overall with all the luxury housing, it's a different overall vibe.... And for that I think this is fairly good choice for a hotel in Brooklyn... read more

I am so happy I found this hotel. The rooms are more spacious than other NY hotels I've stayed at. And they have hot breakfast every day. And your choice of coffee or tea throughout the day. All the rooms have a fridge and ours didn't want to work. The staff was so helpful and brought us a fridge that worked really well. And when I asked for a microwave, they were quick to bring one in. Our experience was so great, we will definitely come back to this hotel on our next visit to NYC. read more

CLEAN!! Exceptionally clean!! Breakfast was delicious with lots of choices! Staff was wonderful! Caroline, Ki & Molly were wonderful! Would have given the hotel 5 stars however the location was a problem for us. My daughter & I visited Brooklyn for a graduation & promotion celebration and unfortunately the location is not close to anything. A taxi ride into Manhattan was $50 and within Brooklyn it was $25. Also the exhaust fan in the bathroom wasn't working and the tiny room would fill up with steam from the shower. We did report this but was told "it wasn't fixable". Any more than 2 people in the room would be really cramped. No room for luggage. Over all the hotel was wonderful except the exhaust fan and for us the location didn't work. read more

Hampton Inn Brooklyn/Downtown - We were on the 12th floor. No view of anything. We requested a room with a view on a high floor but apparently we weren't considered. - Hotels Near Me - Brooklyn, New York

Stayed for 1 night. Staff was very friendly and accommodating. Rooms were clean, but on the small side.

No issues to report at this Hampton Inn, located in downtown Brooklyn. Hotel was safe, quiet, and clean. Elevators were a little buggy during our stay but generally resolved quickly. The hotel bar downstairs was a great place to have a nightcap and watch the game while the breakfast set-up in the morning was reliable and what one would expect. Rooms were really nice - small - but that is to be expected for a city hotel. Had everything we needed for a comfortable stay. read more

I'm giving 5 stars, only because i cannot give 6 or 7. 10 stars. Unique place. What a great place to be! Delicious food, reasonable price and great service. I love this place and will definitely come back. read more

Best All Round Brooklyn Hotel I stay in Brooklyn frequently to visit my grand kids and the Hampton Inn Brooklyn/Downtown is clearly my favorite among many choices. 1. Nice spacious, clean and well lit room 2. Excellent bedding (great pillows!) 3. We'll appointed bathroom and shower 4. Lots of plugs to charge gadgets 5. Usual TV fare (hardly watch) 6. Nice view of Flatbush Ave 7. Ice machine 8. Only 10 rooms on the tower I was in (so you don't feel like it's Jean Paul Sartre's 'No Exit'!) 9. Nearby (expensive like everywhere in NYC) parking (no street parking at all) 10. And of course, the fire house is right around the corner so you're guaranteed the wonderful city milieu too! read more

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This hotel is located in downtown Brooklyn - conveniently located near 2 subway stations, a Target & Trader Joe's. We had 2 rooms, & both were clean. Beds were comfortable, & the pillows were like marshmallows. The water pressure & temperature was good (we were on the 17th & 20th floors). Their free hot breakfast was hearty - fueled me & 2 teen boys for long days of walking around NYC. The boys enjoyed the gym. They said it was clean & were provided with earbuds to listen to the TV while working out. Staff was professional & courteous. Checking in & checking out was a breeze especially if you have the Hilton Honors app. My only issue was that floor in the shower floor was slippery because of the soap. There is a grab bar in the shower, so I just held onto that. I'm sure if I had housekeeping come in everyday, it wouldn't have been a problem. If you decide to stay at this hotel, make sure to check out Botte restaurant. It's about a 3 minute walk from the hotel. read more

This is a very unprofessional, unorganized hotel. Staff are rude. I purchased two nights at this hotel. I requested an alternate date. The hotel was unwilling to adjust the date. When I asked for a refund, they refused. I'm giving this hotel 1 star because they were unprofessional, and came across as thieves. They charge customers upfront, but refuse to make accommodations or issue refunds. 1/5 Unprofessional, rude, uncompromising. When I requested to speak to corporate, they transferred me to a call center, where the person on the other line was trying to convince me that I'd won $100 and needed my credit card information. I called back a second time to speak with a representative at this branch. I spoke with the manager, who rudely told me that had two options; give the reservation to a friend, family, or be charged for the stay without anyone staying at the residence. He also informed me that I wasn't getting refund before rudely hanging up. Do NOT stay at this hotel. Save your money, go elsewhere. read more

The hotel is nice and well-located. The room is small, but clean. The front desk staff were friendly and professional. I want to shout out to DK who was very helpful, courteous, and professional. I observed how he went the extra miles to help out a customer with an issue with the room amenities. Hampton should hire more employees like DK. My only disappointment was the breakfast buffet. There should be more fresh fruits and cut fruits served daily. Bananas were the only fresh fruit and they looked old and bruised. Overall, our stay was good. read more

Loved this Hampton! Easy pickup for Ubers, convenient to Commodore Park if you're ever attending an event there which we were. There was a concert and we simply walked the 3 brisk blocks to get there. There's also a cute little patio restaurant that had great service attached that was open late after the concert at the park, which was cool. Its also about a 10 minute Uber to the lower east side of Manhattan and about 25 minutes to Harlem. It's definitely a bit more posh than the typical Hampton Inn's I've stayed at. But I suppose they needed to have that NYC look and feel. Overall a good stay - rooms considerably quiet. We stayed on the 2nd floor so you can hear some outside traffic (horn honking and such), so if you're sensitive to noise, a higher floor may suit you. Enjoy!! read more

Hampton Inn Brooklyn/Downtown - Nice lobby area - Hotels Near Me - Brooklyn, New York

Nice and comfortable stay. Conveniently located but still quiet. Staff is very professional yet very friendly.

If you'd told me when I moved to Brooklyn in the mid-90's that there would be a hotel at the corner of Flatbush and Tillary, I would have told you to get your head examined! But when looking for a Hilton brand property to stay downtown the night before the Brooklyn Half Marathon, this popped up so I thought I'd try it. The place looks fairly new and it's almost right at the food of the Manhattan Bridge, so depending on which way your room faces, you can get some great views. My room was tiny but the window framed a gorgeous view of One World Trade. Check in was quick, although the guy checking me in didn't make eye contact and said just the bare minimum number of words to complete the transaction. The room was comfortable and you could make it really dark, which I like. It was also quieter than I would have expected. Everything was clean. Only two little issues: The elevators are slow as heck and they don't have a separate service elevator. Nearly every time I got on the elevator, I had a cleaning or supply cart with me and it made it cramped. The other thing was that I asked for a late check out 12:30-12:45) just so I could shower and change after running 13.1 miles. I had the "do not disturb" sign and had cleared the late checkout with the desk and the housekeeping lady knocked on my door FIVE separate times to ask if I was done. Maybe she just wanted to see me in my towel (although I can't imagine why), I don't know but you'd think after the third time, she'd understand that if she'd stop interrupting me, I could finish getting dressed. So annoying! The location is a bit remote but actually very easy to get to from DeKalb Ave subway (closest) or Jay St/Metrotech subway. Even walking to it after 11:00 pm I felt safe. There are a few restaurants and bars nearby and lots of lunch options at Metrotech. Also, if you want to go into Manhattan, you're right at the Manhattan Bridge so it would be an easy drive (or nice walk) right into Chinatown. I think this is a fine place. read more

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The staff here was amazing. I called the hotel a week before my stay to inquire about availability of a high floor room, preferably with a view. I was told there was very limited availability on rooms with a view, but was assured they would make every effort to get me one. Man did they deliver! I was given a room with great views of Manhattan skyline. I was always greeted with a smile by the very welcoming staff and periodically asked "is there anything you need?" I would recommend this hotel (even if you are unable to get a room with a great view.) It's a great location, convenient to several Brooklyn neighborhoods and a short subway ride to Manhattan. read more

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"Death by A Thousand Cuts" This hotel worked hard for the title of this review. Unfortunately, what could have been a lovely stay turned into a dreadful experience due to the consistency of issues. This is the type of hotel that looks amazing for investors who do a quick walk-through, but if they stayed there then they'd pull back funding. Room 1111 was my room. 1st, let me recount the positives.... The staff! The front desk woman was extremely friendly from such a genuine place. She gets 5 stars! Now onto the bad... THE BATHROOM My 1st indication that this hotel was negligent was the bathroom door. It was installed poorly, so that I could barely open and close it. I couldn't imagine being disabled, weak, or elderly in this room with this door. Does management ever visit these rooms? Are they aware of how inaccessible and ultimately hostile a room like this is for anyone facing physical constraints? I felt like Sisyphus pushing his heavy rock, wondering if there was any point to this particular suffering. TECHNOLOGY Tvs Prince must have stayed here, because I felt like I was back in 1999! 1st, the TV... The remote control had a Netflix button and an Amazon Prime button, but they didn't work. I called to the front desk, and they explained that there was no Netflix, Prime, or ANY web platforms on the TVs. Again, this was fine in 1999, but in 2022 this is a ridiculous oversight. The only shows I watch in real time are sporting events- everything else is On Demand. At this point I wondered if the hotel management was intentionally sabotaging the hotel. The TV also had no guide to scroll through. Instead, they basically had the old school TV Guide channel that scrolled on its own 1 channel at a time. I was shocked that the TV commercials didn't show ads for Gimbel's or Woolworth's! I half expected the shows to be in black and white. USBs... So there were zero working USB ports in this hotel room. It's as if cell phones weren't yet invented, but I do recall getting my first cell phone in 1999 so I'm not sure what happened. There was 1 USB port built into the side of the desk, and it was broken. Usually hotels will either have USBs by the side of the bed, OR they'll get alarm clocks with them. Management at this hotel decided that the comfort and basic needs of guests are not important. Again- are they attempting to shut down the hotel in order to file for bankruptcy? Is there some insurance payout they're banking on? It was all very strange. Hotel App This hotel app had no helpful information, and the hotel also didn't have a helpful booklet to fill in any gaps. No checkout info or anything. Also no chatting functionality to communicate with hotel staff. It's as if they want to waste their staff's time picking up the phone and answering basic questions. On the bright side, the digital key did work! TEMPERATURE Hotel Room FREEZING! Generally hotels allow you to turn the heat up to 80 degrees, but of course that's not the case here. The highest it supposedly went up to was 75, but in reality it never increased past 72. When I'd turn the heat on it felt like cold air was pumping through the room. The blankets felt like they were purchased en masse for a cult- not warm at all. Water The sink was also freezing, and consistently took 2-3 minutes for the sink water to get hot. The shower NEVER got hot, only very warm. This was fine for me, but if you like hot showers PLEASE avoid. BREAKFAST Breakfast was quite tasty, there was a nice spread of fruit, eggs, meats, yogurts, breads, etc. Waffle maker There was NEVER any oil spray for the waffle maker, so I asked one of the staff. They didn't seem to understand my request, and I think they just brought out a spray to clean it. So I watched multiple guests struggling with picking out the waffles that inevitably got stuck to it. CLEANLINESS This hotel was very clean, the hotel staff should be commended! Everything felt very sanitized, please give the cleaning staff a raise. CHECKOUT I called in the AM to request a late checkout, and I was asked repeatedly for a specific time, so I said as late as possible. They asked if I was planning on any specific activities to help them determine the time, such as going out shopping since they can hold my bags at the front desk. I'M AN ADULT IN A HOTEL, WHY DO YOU KEEP ASKING... I get the request, but it felt like probing. Anyway, I explained that I wanted to stay in my room as late as possible, and I knew checkout was at 12. Every other Hilton thanks me for my Diamond loyalty, which is nice and lets me know my request was considered with this in mind. But here it was not acknowledged and after all of that I was only given a checkout 1 hour later. SUMMARY I hope management reads this so improvements can be made. In the meantime, please AVOID AVOID AVOID until they can get their act together! It's a beautiful space just suffering from neglectful management, with so much room to improve easily. read more