After reading all the bad reviews I was definitely Leary about my stay but ended up being better than expected. Parked right out on street in front of lobby. Room was really nice didn't notice any dirty sheets or things like others noted. Never used the shower but seemed nice. The front desk with" bulletproof glass" didn't seem out of the ordinary and the girl at the front She was just doing her job and she was probably used to getting hit on all the time so she was just being professional. The Elevator was slow but just used the stairs, like to get my steps. Only thing bad I could say was I was woke up in the middle of the night. Loud noise sounds like people fighting outside in the street apparently there's a club across the street for events called Scales so depending on what type of event's going on the nights of your stay, it could get pretty loud, I guess. read more

Do not stay here!! This place is a scam and they will attempt to extort you!!! Photos from website and online are years old! We attempted to stay there early December, when we arrived we asked if we could check in early. They stated it would be a $50 cash fee to do so, when I attempted to pay the conveniently had their credit card machine not function so they demanded a $400 cash deposit. I asked what happened if we showed up at check in time and if the machine was still down in which their response was they conveniently had an ATM in the lobby to be able to withdraw the cash needed to check in. This place is a scam and they will attempt to extort you!! After attempting to get my money back the staff lied multiple times staying they did not ask for $400 cash and it was only $100 they requested, although their policy states they do not take cash only card. This place is very shady, I am sure if I had paid I would have not received anything back. Staff is also very incompetent and unhelpful, look else where!!!!! I was unable to get my money back due to booking a none refundable booking. This place was bad enough that I was willing to just lose the money then stay there! Look away, run away, do not stay here! read more

I am deeply disappointed with my recent stay, for which I paid $400. The room was not ready until 11pm -- well past the expected time -- leaving us with no option but to accept it despite its condition. The room was in an unacceptable state: * Black mold visible in the shower * Slow/clogged shower drain * No door handle on the bathroom door * Brown and red stains on the bedding * Brown stains throughout the carpet * Visibly uncleaned nightstand * Holes in the shower walls * Noise from neighboring rooms until 3am * Flickering lights A $400 stay should meet basic standards of cleanliness and safety. Black mold alone is a health concern that should have taken the room out of service. I am requesting a full or partial refund and would appreciate a response at your earliest convenience read more

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The cleanliness - also located in front of a club so it's very loud overnight ! Would not suggest staying there if you're bringing children !! read more

Since our complaint and COCKROACH experience here at the Brooklyn Hotel, manager, Ace, has ignored our email and any contact we have tried making. It is extremely unfair to not be refunded for a stay we were unable to complete due to HEALTH ISSUES at this hotel. We had to pack up our belongings and book a new hotel which was extremely inconvenient during our travel. Save yourself the time, stress, and trauma from staying here. The place was so filthy we had to submit a claim to the NY department of health and hygiene. FILTHY HOTEL WITH COCKROACHES-DO NOT STAY. read more

The price was absolutely too much for the space. The room was spacious, however that is the only positive. The bathroom sink would not drain, the shower was grimey (my son said he wished he had flip flops to wear in the shower), the room was dirty with stuff splattered on walls and dirt on the floors. read more

The Brooklyn - Splatter all over the walls-hopefully food... - Hotels Near Me - Brooklyn, New York

Way too expensive for what you get. The proprietors have no pride in this establishment nor their work. So much in the room was worn or broken. It did have two TVs. I wonder if they worked since I didn't try to cut them on. Was in Brooklyn for a conference and needed to press my shirt but there was no iron. Again, they charge what they do and can't provide an iron. Never again on my part. Don't do this to yourself. read more

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I mistakenly booked it on a 3rd party website and immediately called to cancel. They refused as it was a non-refundable reservation, even though I called within minutes. This hotel is a scam. read more

Pictures do not represent the hotel- it's very run down and old. Broken, peeling faux leather chairs, no TV (it turns on to a weather page) and you had to ask for wi-fi password. We had to take the yellowed sheets off the bed, discussing pillows. There's a dining room with no service, and a broken vending machine. Not great neighborhood, on a busy street and not super safe to go out at night. Our Uber driver said the hotel part was on the first floor (welcome desk behind place-glass) and that the rest of the building was a shelter or rooms for housing challenged. There was yelling and lots of people in the lobby most of the night, walking through the halls and banging on the walls! read more

The Brooklyn - Outside hotel - Hotels Near Me - Brooklyn, New York

ABSOLUTELY NOT. Hookers come in from work at 4:45am, human waste off the front entryway, homeless everywhere, new flooring put down over plywood in the rooms that feels as if it may give out beneath you, disconnected plumbing fixtures, etc. etc. etc. Trust me: No matter how inexpensive it is, do not. There. Now you owe me your life. read more

I stayed at this hotel last year and there was a leak in my room ceiling soaking my bed, clothing and personal items. I was given a credit for a future stay. I returned to this hotel on 6/19/25 and was hopeful I wouldn't have any issues. The initial room I was given (405) was filthy. The carpet had water stains, the wood on the dresser and nightstand was chipped and the electrical cords were coming out of some of the light fixtures. I ran into a staff member who stated that room had some issues (so why would I be put in that room in the first place). I asked for another room and was given pushback stating there was no available rooms but with persistence a room (C3) magically became available. In this room, the comforter smelt like cigarette smoke, the comforter/pillow cases were dirty, the fitted sheet had a what looked like a cigarette burn hole, the floor in room & near toilet looked like it had not been swept/mopped/cleaned, the toilet paper roll & towel hook fixtures were both loose, the inside of the microwave was dirty it was no longer white, the toilet seat looked like it had dried up pee stains, the washcloth and towels looked dirty, and the room was dusty (which caused me to constantly sneeze and it felt like dust bunnies were on my skin) but the most unsanitary thing that I observed was the roaches on the room curtain and floor. Roaches lay eggs so I had to check my belongings. After much complaining they agreed to move me to a room on the 3rd flr (side note; the metal elevator border on this flr was coming up & could cut someone's foot). I emailed the manager (Ace) about the conditions and I didn't hear back. I asked that I be refunded the cost of my stay and credited back my deposit as after one night I'm checking out. He informed the front desk staff that I still need to pay for my first nights stay. I could not believe he would stay ask that I pay after this horrific experience! He refused to talk to me and did not apologize for my experience. This hotel needs to be shut down and inspected by the health department. read more

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2nd night and it sounds like a porn shoot The room itself is nice, but the ceiling is apparently made of cardboard. I'm with my kids and it's awkward for sure. Bathroom door is broken. Invest in ear plugs pray for us we have 1 more night. Eww read more

When you look at this hotel online - you only see the front of the building... Because there's nothing to the left or the right or across the street but traffic. If you're walking here at night... *shrug* you might feel unsafe. The front desk area is encased in some type of bullet proof glass/thick plastic... And the security guard sits across from the front desk. So they either have been robbed or own a bodega cause it has that same feel. (IYKYK) front desk guy barely said anything beside "ID and credit card" they make a copy of your ID, you sign a form that you're ok with them charging your card for incidentals, and they send you on your way. He didn't tell me what room I was in. He just wrote it on the key card. O_O. Grade A customer service. Ok. Cool. There are taped up print outs about noise, a smoking fee you'll be charged X amount if they catch you... PEOPLE ARE ABSOLUTELY SMOKING IN THIS PLACE. They may rather you not but that fee ain't stoppin nobody. (Someone randomly walked down the hall last night spraying spray to rid the smell -- it didn't.) There are Rules about how many people are allowed in what type of room. Which gives the impression that it probably gets wild during the spring/summer. The room it's self is cool. Everything seems clean. Everything has wear/tear and seems/is worn. The walls are INCREDIBLY thin. (The guy in the room next to me is currently talking on the phone about doing shrooms, bougie b!tches, and his mans needing to get his drivers license) is he in the room next to me or is he sitting in the couch in this room? The volume is about the same, might as well be a 3 way call with all of us. Would I stay here again? Probably not, but I wouldn't throw a fit if someone else booked it for me/us either. It's a bit further down on Atlantic than I'd like to be. It's like 1.5 miles from Barclays. Closest train is the A/C - Nostrand. The 2 train is like a 17 minute walk away. All in all... It's giving... We used to be a motel, but got a PPP loan, did some renovations, and we're a hotel now. Not knocking it. IJS those are the vibes. read more

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The one good aspect is that the room is relatively large for an NYC hotel. However, the other reviews are pretty spot-on. The hotel is run-down, smells awful, and the elevator seemed to be on the verge of breaking (which judging from a review a month ago, it was broken). What angers me the most is that we are literally charged a fee for a service that the hotel does not provide. There is a $19.99 daily resort fee which the confirmation describes as for "a daily breakfast featuring New York bagels and pastries" etc., but the hotel doesn't even serve breakfast. It has been a struggle getting this fee refunded; hotel management has not responded to myself or representatives from the site we booked through. The front desk was unhelpful. read more

The Brooklyn - also in the confirmation, description of the $19.99 daily resort fee for breakfast- which the hotel does NOT serve - Hotels Near Me - Brooklyn, New York

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I reserved a room at The Brooklyn for two nights online and when I arrived on time for checkin, the desk clerk asked for my drivers license and a credit card for the security deposit. When I handed the clerk my Goldman Sachs Apple credit card (MasterCard) I was told they wouldn't accept the card because it does not contain a number on the physical card. The number is instead stored in the digital wallet on my iPhone. I told the clerk that Apple Card is the only card I carry when traveling And that I've never had a pro using it anywhere else. Several times the clerk contacted her manage on my behalf to no avail. After back and forth for about 90 minutes, I said I would have to find another hotel. Deflying all logic, the clerk then informed me that without a 24 hour cancellation notice, the room would be charged to my credit card which I used to reserve the room online. Needless to say, the next time I visit my daughter in Brooklyn, I will not be staying at this establishment because of the undue stress it caused my daughter and me. I would add that through the entire ordeal, the desk clerk maintained a kind and professional demeanor which was much appreciated. read more

Why keep telling people that this place is a death trap, when yhe owner continues to post pics from when this establishment first opened up.. It's expensive and crappy.. l didn't feel safe sleeping here .. read more

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Look, I'll start with the PROS - price and location, and that was what made me take a risk on this place. But it was not worth it. The floors were sticky, items in the room visibly broken. The worst thing was the smell. An intense chemical cleaner that permeated the whole hotel. It wasn't bleach, but it had the same kind of acrid quality. I can still smell it on my clothes days after leaving. The management just clearly has no intention of keeping this place up. Broken lights, things literally falling off the walls, the entire bar/dining area stripped bare. The other guests were suspicious and the immediate neighborhood felt more dangerous than my past visits to the area. I will say that I had nothing stolen and no unsafe encounters with other guests, but I was very cautious. Do not stay here. read more

The Brooklyn - Shattered Glass Shower Wall - Hotels Near Me - Brooklyn, New York

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And it's a day this hotel was probably a really nice place to stay but now is completely run down and not taken care of at all. The elevator sounds as if it's going to plummet, which is extremely scary & floor tiles in hallway are cracked. The 1st room they gave me the bathroom fan sounded like a jackhammer. 2nd room wasn't much better - window sills were filled with dust as were the corners in the bathroom. The floors feel as if you are going to fall thru, shower didn't work and neither did the electrical plug in the bathroom. There is no security as anyone can walk into the hotel and go to any floor with no key. Recommendatiin: Don't book here it's not at all clean read more

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I don't write reviews too often, but I NEEDED to write one for this place. I'm giving it one star because at least we didn't get robbed! (Unfortunately, due to other reviews of this place, that needs to be said). But that's the only thing this place has going for it...and that the AC works. My husband and I moved back to Brooklyn, and our flight didn't get in until late. When we finally arrived to the hotel the woman behind the desk (dark hair, glasses), and definitely pretty standoffish. Not necessarily rude but didn't give any sort of customer service. We get upstairs (after taking a ride in the elevator that definitely didn't seem up to code), and we were actually surprised by the size of the room! There's a microwave and mini fridge. That's where the niceties about the room end because it is dingy. Not necessarily DIRTY but...there was paint chips, major wear and tare, and even painters tape left on the walls. It just seemed a general feeling of ick...not a single good vibe to be found in this place. But the worst part is the noise...thank god my husband and I had random stuff packed in our bags due to moving, so we had ear plugs and a noise machine, but the hotel is literally right next to the subway, so we heard that go by every 20 minutes all night long, as well as every footstep ever stepped by every resident in this hotel. It was not a good night's sleep by any means. We had late checkout at 12 noon, but ended up leaving at 8 am because we couldn't take being here any longer. This is the worst hotel I've ever stayed in. Guests beware, and hopefully go somewhere else. read more

AVOID THIS HOTEL This was a nightmare. On their website rooms looked nice. Good photographer. A small room with a window facing a junk yard. The only positive thing: They refunded my money. It was a very bad experience Tara from New Jersey read more

Do not be fooled by the photos on their website. It's blatant false advertising! I should have left when I walked in and and saw the bullet proof glass at the front desk. This place is dingy and had a smell that made me sick to my stomach. It's like they sprayed Lysol to cover the smells. The carpet in the room was dirty and all the furniture looks worn and scuffed. The elevator has a sign warning not to have more than 4 people inside. (Wtf??) The hallway smelled like marijuana and we could hear people arguing the room next door. We felt so uncomfortable and unsafe in this place, we ended up leaving. I was told I would get a refund and even emailed the management. I never got a reply. I was basically ripped off by this place. DO NOT stay here. read more

This was the most expensive hotel I've ever stayed in, and it was the most ghetto situation I have ever experienced. The queen size bed that was rolled up in a rickety old couch, was a horrible mattress with no sheets on it. No extra bedding in the room, two towels, and one rag one bar of soap, a coffee maker with no cups, a chair with a broken leg. The toilet handle fell off when we flushed the toilet. The hot water faucet in the sink was stripped and would not turn on. The drain in the shower was clogged. And when I asked to speak with the manager there was no one to speak to. The person behind the counter gave me an email. No manager responded to my request for a partial refund for I paid over $1100 for this shirt room. Don't stay here. read more

This is the first time I've ever been compelled to write a review. HORRIBLE. That word is the best way to sum up this hotel and experience. They lied about parking, did not have the room cleaned and prepared (even though we checked in TWO hours after checkin time). The bathrooms are not a room... it's a toilet behind a glass wall that doesn't even touch the ceiling... and the small door they have on that wall WAS BROKEN! The workers were not outwardly rude but they were extremely unhelpful and did nothing to fix the situation due to the hotel being fully booked (however I am not sure where all those people are because I only saw a handful of people any time I was in the lobby). It is over priced, smells bad, feels dirty, and honestly just a really bad business, let alone a hotel where you're supposed to feel comfortable while traveling. My suggestion: Don't bother booking with The Brooklyn. read more

I stayed here two nights for my wedding and this hotel needs some TLC. It is not well kept. The front desk is very very slow and not attentive. The rooms, are spacious which is why I went with this hotel but the cleaning staff took the dirty towels and never replaced them...next day we had no towels. Overall the hotel is ok, rooms were clean. If you want an affordable hotel in Brooklyn, near everything this is ok. read more

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I would advise EVERYONE to steer clear of this hotel. Our belongings were STOLEN out of our room while we stepped out for dinner. We came back from dinner to the hotel, our room door was open and the room had been ramshacked; our stuff missing. The hotel had no manager on duty; when we brought it to the attention to the front desk clerk she was very nonchalant, "texted" the manager, and anytime we asked her to call him she would go to the corner wall of the front desk to wisper on the phone to him. Very shady and suspicious ! She didnt let us see the cameras and when we called the cops to file a police report, she told them that she didnt have access to the cameras at all. How are you running a business and have cameras in every hallway but CANT access them ??? Theres also a security desk in the front lobby with no security guard. A drug addict walked straight into the hotel just as we were informing the front desk clerk about what happened and she claimed she didnt know how the addict got in because the doors are "usually locked at that time". Really ?????? The fron desk clerk also called the police on us when we went back to the hotel room to gather our things so that we could leave ! The hotel did absolutely nothing about the situation and we are convinced that they are the ones who stole from our room. This hotel is ran by liars and thieves ! Even "housekeeping" was extremely rude to us ! Ofcourse the cops did nothing but file a report; later on we were told that there was nothing that they could do about the situation. If you value your personal belongings, privacy and safety, I would not patronize this business at all. They will steal from you and there will be nothing that you or the cops can do about it. read more

PLEASE READ OUR EXPERIENCE BEFORE BOOKING, THE WORST ACCOMMODATION EXPERIENCE EVER (TLDR desk clerk provided us a king room we booked with a broken bathroom door and were very reluctant, rude, and unhelpful in resolving the issue. I have never felt more obligated in my life to leave a review until now.) I booked this hotel through Chase thinking that it was a great option as many reviews were saying it was good or at the very least okay to stay in. We first got a really good impression by the hotel allowing us to store our luggage as we were checking out from airbnb and had nowhere to store them (that or roam around nyc with two big carry ons). However, when we checked in later that day it was the complete opposite experience. The front desk didn't feel very welcoming to begin with (okay sure whatever). We were then given a king sized room that we had booked through chase and found out that the bathroom door was completely broken and couldn't close the door one bit. My friend wanted to use the bathroom but was uncomfortable with no privacy (as was I) so we asked the front desk if there were any other available rooms to switch over to. They said that the bathroom doors are currently under repair & getting fixed and that the hotel was fully booked that night. I felt awkward that nothing was being done by the front desk about this issue and I said okay and back to our room. We were NOT informed of the bathroom door condition before checking in. Seeing as how we weren't informed of being provided a king size bedroom with a broken bathroom door. I called Chase to see what our options were and to resolve this issue (because the hotel desk clerk did not do anything about it). Chase was very good at being the middleman and contacted the hotel. The hotel lady desk clerk came up to our room and we told of our situation with the broken bathroom. We then got a scoff "what's wrong" and that baffled us that we had to explain that the door was visibly broken and there was no privacy in the bathroom. She went back and talked on the phone some more (to the chase travel agency line I assume) and a few minutes after came to our room and provided us with another room (Great! Finally!!). She said to check the room and we did which was to our satisfaction, however; this room that we were provided with was a full sized bed. We asked the lady desk clerk if it was possible to get compensated for the appropriate size room as I was charged with king size and she gave us a very reluctant look and said "I've already done too much for you." To our disbelief, we were given the option if either canceling and keeping the full size bed room for the price of king that I had originally booked with. Note that we felt the lady desk clerk was impatient and rude to us for asking minimum working room and compensated for a smaller booked room. We were getting overall bad vibes and no longer wanted to stay at the hotel. We asked if we did cancel and if there would be any refund and they said no. We tried calling Chase again to resolve the issue but had no luck. We reaaaally did try to like it with as much professionalism as we can. We gave it a chance but the clerk really blew it. Non apologetic whatsoever. She only considered helping with our issue when Chase had called them. In the end, we left the hotel for the best western plus just across the street (WELL WORTH SPENDING THAT EXTRA AMOUNT THAN THIS HOTEL. IT WAS NIGHT AND DAY IN SERVICE AND LIVING SPACE). Never again, and it's taught us a valuable lesson of deep diving into the reviews further through "most recent" rather than as a whole "4/5 stars" read more

The Brooklyn - Picture of the broken slider door (only one at that). Couldn't move and were completely exposed with no bathroom privacy. No heads up at all - Hotels Near Me - Brooklyn, New York

Horrible. Do yourself a favor and never stay here. Too many safety violations. Place smells like weed and bug killer. Elevator doesn't work.

4th of July weekend. The crappy outside gives you a shocker when you walk inside and see how nice everything is (check in area, bar, lounge area.) There's parking in front of the hotel, it's a busy road. Do NOT park in the back, there is a whole Crack City back there. People are bent backwards, laying unconsciously on the ground, probably shooting/smoking up. Who knows, didn't want to drive by it any slower than the speed limit. Don't park or walk back there. Check in was smooth and fast, they didn't really say much about anything. no promos on bar/room service/lounge/turn down. They do charge upon arrival. We got the room we rsvp for, even though OTHER REVIEWS say they were forced to choose a different room size. Thankfully because we had an infant with us. Walked passed the dead bar and lounge area to the small ass elevator. My mans the stroller and i fit snug but everything looks so classy and high-end. Our room was pretty nice. The front door slams really loud. It was loft-like, very big and comfy. we got the Double Queen bed Junior Suite. We noticed one of the bathroom doors were missing just like the OTHER REVIEWS SAID. The under handle to the separate toilet room was missing so the door slammed shut. The kitchenette had two bottles of water, coffee stuff, ice bucket, microwave, mini fridge. The couch was nice but squeaky af, so were the blinds that separated the sleeping area from the living area. The beds were super comfy. The TVs were huge but i don't think they work. We didn't really try because it was an eventful weekend. No wifi info at all. There were love chairs in the bedroom as well. The room was beautiful. The AC was booming. The entire hotel constantly smells like weed. The walls and floors are super thin. while laying in bed i could feel people walking through their rooms (it woke the baby up.) You can hear people's full conversations. Towards the night it got quiet and all we heard were fireworks. When we woke up in the morning everything was calm and quiet. check out was nice and smooth and we walked out happy. OVERALL, for a night or two, it's doable but this isn't a resort where you would spend a week at, especially if you have kids with you. But what can you really expect in Atlantic Ave in the middle of hood ass brooklyn. I gave them 3 stars because they really tried their best. I'm not expecting a 5 star resort but if you're a low budget hotel in brooklyn at least try to up your services and accommodations. We'd probably try it again on those days we want a staycation in town. read more

The Brooklyn - Queen bed in Junior suite. Broken shade. - Hotels Near Me - Brooklyn, New York

Summary: It's the Weed Hotel Pros: helpful staff, clean room, no signs of bed bugs Cons: loud neighbors (babies crying in the middle of the night, music, fire alarm went off at night, etc), key cards demagnetized each day, rooms weren't cleaned for the three nights we were there, and smelled like weed the whole time (elevator, room, bathroom), and it is located in a bad area we didn't feel safe in. read more

Welllppp this review is partially due to the fact I booked via a third party website and their mess is TRASH as the hotel was completely booked and possibly doesn't do day rates... But the man at the front desk with amazing eyebrows had such a "we're fully booked, are ya dumb?" attitude. It was that weird , standing at the front desk looking for my card and ID to handover when about 3 minutes in I'm like I have a reservation. There was no "how may I help you" just that awkward look like "TF is she standing here" Any who he proceeds to look for my reservations then questions why the website would book when they're at capacity with "34 rooms." There weren't any recommendations given for places to stay in the area until I asked. Overall the character and energy wasn't doing it for me hunnie read more

I would give 0 stars if I could. I booked a reservation and called to see if it was okay that I had to check in late. They assured me that it was okay, then when I go to check in, they already booked my room, and denied me a refund. I do not recommend this hotel to ANYONE! read more

I wish I could give this place zero stars. Bathroom was filled with mold. Claims to be a non-smoking hotel, but the floors were filled with smoke. Second night the smoke alarms went off twice (starting around 2:30am) and I had to get out of bed and run down the stairs just to find out it's because some of the guests decided to hotbox the room and it set off the fire alarm. Woke up that morning and my fridge had melted water all over the floor. Not sure what the resort fee is for, there are ZERO amenities available. Just stay away! read more

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We came into the hotel optimist because upon entry the hotel smelled freshly cleaned with purple fabuloso, it had a very modern look and feel and the lady at the front desk was pleasant. The pile of trash at the curb upon arrival should have been warning. The shower was very nice, perfect water pressure, overhead big raining shower head and nice hot water. Our beds was comfy and no complaints about the pillows. If you are not a resident the area may seem little sketchy. We thought we would walk for pizza but changed our mind after about 287 steps. There is lots of trash on the curbs, lots of foot traffic in the area and the smell of urine to top it off. We quickly turned around and called an Uber. When we settle in for the night all was well until about 2am when Miss Debbie Does Dallas decided she didn't give a darn about the time she was going to yell. Her cries of ecstasy lasted for hours. I was too tired to walk across the room for the phone, it would have been nice to have the phones near the beds. The point of this part of the story is to validate others claims of the walls being VERY thin. Debs was extremely loud. My next issue happened when we woke up. Upon turning on the light we saw a big black New York style cockroach sitting right near our bags. We screamed, hopefully waking Debbie and her partner. We call the front desk and the houseman comes in equipped with gloves and a can of raid. He sprays everything, including bags before he final breaks out his finishing move and splatters the roach with his hand. When the shit show is complete we immediately began packing our things. We decided to check out with no knowledge of where we was going to rest our heads for the remaining 2 nights of our trip. We had a little resistance from the manager about refunding our stay, but at the end of it all it was resolved. U.N. was in town, so everything was either booked or triple the price. We ended up having to book a last minute stay at Nylo which really hurt the pockets. read more

Awful hotel, avoid if at all possible. Everything is broken and outdated. Elevator, phone system, shower.... All not working. Imagine 5am on your last night the room behind you starts blasting music and partying. Can't call the front desk (room phone and outside line not working) so you can either walk down 6 flights of stairs to complain (elevator broken) or you can just change your flight and leave early. I'm in a cab to LaGuardia. Absolutely terrible. read more

The Brooklyn - Looks nice from the street, but don't be fooled by this dumpster fire "hotel" - Hotels Near Me - Brooklyn, New York

can you give ZERO stars??? we showed up late for our reservation, due to flight delays. when we got to the hotel at 6 am, 3 hours after the 3 am deadline , we were told our one week reservation had been cancelled, and in that time frame between 3-6 am they had rented it out to someone else. Which was a blatant LIE. oh but as a consolation, we could rent a room that night, check in 3 pm, for 3 times what our reservation had been. They refused to refund the next 6 nights AVOID THIS HOTEL! read more

The haphazardly posted piece of computer printer paper in the elevator listing activities prohibited in the hotel such as loud music and parties should serve as notice for bass vibration and yelling that will define your attempts at sleeping. The rooms are well designed and were stylishly appointed, but time has not been kind and the wear and tears are everywhere. From ripped carpet to broken faucets you'll feel comfortable doing anything here, no need to be cautious. The room was cleaned, but wasn't clean. From the glitter not fully vacuumed out of the carpet to the hvac filter that needed to be replaced last year to that new cigarette smell, you'll see. If you like the sound of fighting, this is the spot for you. Enjoy. read more

Sadly, I have nothing to add to the terrible reviews of this place but more details on how terrible it is. Do not stay here unless you have no other choice. I normally don't write bad reviews and I try to cut people a break anytime I can... it's COVID and things are hard these days for hotels and service staff but this experience was VERY bad and VERY unacceptable. First off, the hallways and elevators constantly reeked of cigarette smoke, the carpets/floors were all dirty in the common areas, none of the "bar" or "amenities" that were listed were open (they were actually filled with random boxes and fans and dirty floors), and the front desk staff was not welcoming AT ALL. We didn't have issues with noise until we checked out and they were suddenly doing construction in the basement, but everything in these terrible reviews is 100% true. We planned to stay here for a week and checked out after 1 night because of the terrible room conditions. At first glance it was great so we didn't pay any mind to it the first night we stayed. We had a long flight and passed out as soon as we got there. The next day I contacted the front desk and informed them that we would be checking out early after I stepped on various pieces of glass on the carpet in my room. Unfortunately, this was not my only issue with the room however it was the final straw. There was also hair and stains on the bed sheets that were not ours, a layer of dust on all the furniture, various small pieces of trash on the carpet and floor throughout including small pieces of glass scattered near the bed which made it clear it had not been vacuumed or cleaned prior to us checking in. Although I explained this to the front desk employee, she did not express much concern or regret that we did not want to stay the full week we booked. Based on all these reviews maybe she is just used to hearing these complaints. She didn't offer any kind of consolation for this, however, she said that she would contact the manager of the property (via text!!!) to inquire about a reduced rate for the time we did stay, but that we shouldn't hold our breath. It has now been two weeks since we checked out and a week since I sent a follow-up e-mail on their website and we have not received any communication or been able to reach the front desk despite several attempts. I am highly disappointed in my experience at this hotel. It did not meet our expectations by a long shot. I wish we had cross-referenced the reviews on Yelp with the reviews on Booking.com where we made the reservation. read more

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My wife and I spent a weekend at this hotel in September 2022. Our room reeked of stale weed and cigarettes. There were unknown stains on carpeting, furniture, and curtains and sticky, dirty laminate floors. The bathroom sink had a broken, non-functional hot water faucet. Large black garbage bags lined the hallway. The elevator was janky; the lobby smelled overpoweringly of industrial cleaning solvents (presumably to cover up more weed/cigarette odors... or worse.) I immediately requested to speak with the manager, and was told there are no managers on-site during the weekend, and that no manager could be reached by phone, which is a huge red flag for a hotel--the highest-traffic days of the week are going to be Friday/Saturday/Sunday. Seems pretty important to have a manager around! On Saturday morning at about 1am, we were returning from a late dinner and drinks with friends and found that the guest across the hall was hosting a room party in direct contradiction with the hotel's own posted policies. We know this because the guy who rode the elevator with us from the lobby told us (he wasn't staying there), only to get turned away at the door of the party. While that is objectively hilarious, this stay was anything but. The front desk attendant did eventually move us to a slightly less terrible room for Saturday night (fewer stains, didn't smell as bad, etc.) but refused to process a refund or put me in touch with the manager on Sunday. Ridiculous, disrespectful, and a huge waste of money and time. I've filed complaints with New York City's Department of Consumer and Worker Protection (DCWP) and the Hotel Association of New York City (HANYC), and am disputing the charge through my credit card company. In the meantime, I wouldn't recommend this hotel to my worst enemy. Stay away. read more

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Checked in and was greeted by a nice young lady whom I wish I remember her name, she has light blonde hair. Outside and across the street it does looks sketch, but inside is nice and the design is great. I like the wood looking tile ceiling. The room has a nice brick wall design, also massive cool wall art above the bed. Glass sliding doors that opens up to the shower and toilet which are both separated across from each other with glass doors. Room comes with microwave and fridge which is always a plus for me because you never know when you might be hungry in the middle of the night. It's my wife birthday and when we go back from dinner, someone dropped off cookies and a glass jar of milk. My wife was please with the kind gesture. Overall we had a nice stay, slept well, nice shower and comfortable bed so we are please. New York has been great. Very fast paced, busy. read more

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86 degrees in my room for the 3 rd night in a row. They didnt answer my voicemail I left at 10 am. Then they said they couldnt change my room because they are all booked. After i called from work for the 3 rd time They do not care. Im a nurse working foe the VA. My last week at in NY. This is the worst hotel. And the shower drain was clogges my first day. I now have to take a shower in 2 inchea of water. So gross. Im writing the city next read more

The Brooklyn - Hotels Near Me - Brooklyn, New York