Headline: Overpriced and Not Good for Families. I stayed at this hotel recently for a family event so my review is based on my specific circumstances. Here's what nobody is going to tell you: 1. If you have children, don't stay here if you can avoid it. It's not child friendly, and I suspect it doesn't want to be. Which is fine. For instance, no kids allowed at the pool past 4:00. The suites offer a separate sitting area but no pull-out bed for kids. And for a room for a family, there are only two double beds which is tight. Unless you want joined rooms but... 2. This place is laughably overpriced for what you get. It's a 3.5 star hotel at best. They charge like it's 5 star. Go figure, Williamsburg. 3. In the elevator, you need your key to press your floor and the key will work for ONLY your floor. Which is a fine security point but very inconvenient for family events where everyone is scattered on different floors. Want to see your sibling three floors up? They need to fetch you from the lobby. 4. The bathroom and shower floors are *slippery!* Pretty material, yes. Also, a terrible choice. 5. They can be more generous with the towels. Our room had two bath towels in it. But if you find a housekeeper in the hall, they're super great. 6. If you want to avoid the elevator lines and take the stairs, the front desk will tell you they're for emergencies only. LOL! But once you're in the halls, you're probably better off taking the stairs if you're able. (See #3.) 7. There's a door to the pool on the fourth floor except you're not supposed to use it except it's there and open? Confusing. 8. It's not in a particularly pretty area, but it is fantastically conveniently located for the subway. 9. Most of the workers we encountered were lovely. There you have it. You'll probably stay here even though it's overpriced and silly, but the more you know. read more

The rooms are OK, not a lot of places to put items. But? at least they have tables in the rooms that you can move around to put your stuff on top of. It's pretty loud in the evenings, but it's in a good location, so okay trade. The little coffee shop downstairs has great drinks and good food, but they could probably be a little bit nicer. All in all, I would say it's a pretty decent hotel. I would give it a 3 1/2, but since they don't offer that I'll give it a 4. read more

Can not review the rooms, didn't stay over. I have to say it's a beautiful Lobby area with a bar in the middle. Very comfortable seating and resting areas, the ambiance is that of high class, and corporate clients. Looks so beautiful, elegant, it's impressive. Once I walked in, it felt as if I was not in Brooklyn. Maybe, it is the best of best in Brooklyn. read more

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I went to meet a colleague on May 14th, who stayed there overnight. He is big Marriott member, as am I, but I am the only IHG member so he missed out. We were planning to go to Kellogg Diner but the tall gentleman overheard our plans and flashed 2 menus. He seemed so friendly, I made the decision to stay at the lobby bar to dine. We were then greeted by Ashley behind the bar who welcomed us with a friendly smile and offering her services to help. We both ordered bagel sandwiches and Ashley's expert coffee preparations. The cook, who also was friendly, delivered the warm sandwiches to us at the bar. He did a nice job of preparing our breakfast i remarked. I actually enjoyed it. The whole while, Ashley checked in on us to see if we were OK. It was a nice morning experience and most likely will return do to the staff there, especially Ashley!! Nice little "cafe". read more

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I stayed here over the weekend for my birthday. The hotel was nice. I liked the room. The shower was really nice with a rainfall shower head. The beds were really low to the ground and not as comfy as the usual hotel bed. The hotel had a cafe/bar and restaurant inside. For breakfast, I went to the cafe. And for dinner, I went to the restaurant. The food was delicious at both places. They had a rooftop but it was negative degrees that weekend. The hotel was in a great location. The hotel staff were friendly. I picked this hotel because it was near Bathhouse Spa. I would stay here again. read more

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The location of the hotel is between Union & Metropolitan next to the diner & the G train station. You would definitely get lost if you take a Uber/Lyft. Walkable area, close to downtown The hotel itself is nice, I had no complaints on check-in it went smoothly. They do charge $10 for ice so FYI use the "bodega" They offered breakfast, have dinning restaurants you can eat from, (didn't get a chance to visit) They have a pool on the 4th floor which you need to take a different elevator for. The pool has a bar which is nice. The room was spacious for 1 person knowing NYC spaces. The room seemed clean for the most part. Bed was low to the ground, that was different but the shower was nice & they provided a steamer for your clothes. I would stay again read more

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Beware of this hotel, they will scam you and charge you for a no show 3 days before your arrival even though we canceled our reservation on time. they made up a reservation to charge us for a no show. The hotel and customer services played the blame game on each other but never resolved our issue and charged us a stiff amount for a no show. Very bad business!! read more

My mom and I got a room here for when she stayed in town last month and enjoyed our stay. We were able to redeem my IHG rewards for a suite upgrade, which was a spacious multi room unit. I love IHG properties and will bullet the pros and cons of our experience here. Pros: - friendly staff - super convenient location next to bars, Kellogg diner and multiple MTA stations - bar in the lobby for coffees and light bites Cons: - rooms lacked amenities in my opinion (I expected the suite would have slippers, robes and a luggage rack but it did not have these. I asked the front desk if they had a diffuser head for the blower dryer and they also didn't have this) - didn't receive help with luggage upon check-in, which I would have liked - parts of the hotel were a little outdated and showed wear like signs missing letters and slow elevators - certain menu items at the hotel cafe were unavailable despite being on the menu As far as hotels go in the area, I think this is a solid option and would recommend this hotel to out of town guests for a good nights sleep and great access to BK and the city read more

I wanted to share my experience here. We booked this hotel specifically for the pool as we were coming in July and knew it would likely be hot. When we arrived at the pool there wasn't one open pool chair for us to sit at. They rent the pool area out to the public which is fine but it seems like they don't take into consideration hotel guests that may want to use the pool as well. It was disappointing to not have a place to sit at the pool as paying hotel guests. Also we specifically booked this for the pool. If you are booking this hotel for the pool I would strongly consider looking elsewhere read more

Do not buy the $33 bar/drink voucher the website offers. Staff knew nothing about it and tried to give me one drink to replace it. Had to argue to get a second drink to make it a more comparable value. Staff expected me to accept having money taken from me without providing the service. Pool was supposed to open at 9am and I was told at 9 it would open shortly. Found out it wasn't opening until noon. After checkout time. Never got to use it. Room was nice and clean but service and amenities not what was advertised. read more

Nice hotel with a great location. Quiet rooms that are surprisingly spacious for Brooklyn. Nice staff. Overall nice experience. I'll stay again! read more

Hotel Indigo Williamsburg - Brooklyn - Hotels Near Me - Brooklyn, New York

Filthy, multiple cockroaches in my room, hvac was broken and wouldn't lower the heat from 80 degrees, disgusting hallway caper willed w glitter and food... very low class hotel STAY AWAY NOW!!!!!!! read more

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Not terrible but not great either. Still, a decent option for a decent price. Pros: Literally steps from the L train station. Doesn't get any closer than this. Perfect for my needs commuting into Chelsea. Extremely close to tons of restaurants, a grocery, coffee shops. Generally safe area. A great fast coffee shop in the lobby with pastries. Efficient service and decent coffee. Checkout was fast and convenient even middle of the night. Lobby area feels safe and well attended, elevators secured by card. Generally clean and utilities worked, fixtures and toiletries are what you'd expect from a hotel indigo. Water pressure and hot water worked great. Cons: Not the greatest maintained but tolerable for nyc. For example, cabinet doors that were misaligned, an alarm clock with inaccurate time, giant hairball by the closet when I came in. Lighting is really harsh with a giant cold white ring light above your bed. Gives creepy operating room vibes. Not sure what designer thought this would be a look. Can be loud - sirens constantly on highway outside hotel, parties next door until late. read more

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Find another place to stay I would not return to this hotel unless it was my only option. Aside from one helpful front desk employee, the overall experience was extremely disappointing from start to finish. First, the fire alarms went off for about 30 minutes, and a fire truck arrived. Naturally, we began evacuating down the stairs. However, we were left confused and stuck at one point, and when we tried to exit through a kitchen area, staff told us we couldn't pass through and had to walk all the way down the hallway to find another way out. During what felt like an emergency situation, there was little guidance or urgency from staff. Next, the elevator was broken, leaving multiple guests waiting and frustrated. While I understand that mechanical issues happen, it added to the overall inconvenience. The bar and kitchen service was even more frustrating. We ordered food, paid, and waited over 40 minutes. When we finally asked about it, the waiter disappeared for a while and then came back to tell us the kitchen was too busy to bring out our food. After 40 minutes, no one thought to update us? That level of communication is unacceptable. The most upsetting part was what happened with the Valentine's Day flowers my boyfriend had delivered. They were dropped off at the front desk, but the hotel gave them to another guest. My boyfriend had to argue with staff for about 30 minutes before they offered us random flowers that had been sitting there since the morning. We accepted them since they were offered, only to have staff knock on our door the next morning asking for those flowers back. That was beyond unprofessional. All we received was a quick "sorry." No real apology, no effort to make it right, no gesture of goodwill not even a complimentary drink or small discount. Later, when I ordered food again at the bar, the bartender forgot to make my drink and I had to remind him. After eating half my burger, I found a hair in the other half. This experience lacked basic customer service, communication, and accountability. Save your money and stay somewhere that values its guests. read more

2.5 stars generously rounded up. Room was decent but some very tiny bugs in bathroom. Service was awful. Not once in 48 hours could I get through to front desk. Constant busy signals. The number provided for room service never got answered. Left a message. Never got call back. Went down to lobby, was told only one person handling food so no one to bring it up; come back in 20 minutes to pick up yourself. Checkout morning I asked for 90 minutes extra; nope. I would not return to this hotel. read more

We were in the neighborhood to visit family and decided to stay here. It was pretty busy as it was July 4th. We had the balcony room. Everything was clean and spacious. It was close to some shops, they had a garage, but that's separate from the hotel. All that mattered to us is that everything was clean. We were only there for a night, so we didn't have any complaints. Everything was straight forward. read more

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Was SO excited to stay here because this is my childhood neighborhood and booked 7 nights. Unfortunately, beyond an excellent check-in and one great dinner, everything went downhill quickly. When I arrived, Johnny at the front desk was wonderful - warm, welcoming! At Aliya, Vivian was incredible and the food during my first dinner was delicious. The service that night reflected true hospitality. Breakfast was consistently disappointing. On my 1st morning the staff seemed more focused on chatting loudly about the US Open and using their phones than serving guests. At one point, the server sat down to eat with their hands and then got up to prepare drinks. They also opened a plastic bottle of orange juice and poured it into a plastic cup, which is wasteful. Even seated guests were being served coffee and juice in disposable plastic instead of reusable glassware. The 2nd morning, no one was present at breakfast despite guests waiting. After a 5 mins we went to the front desk and were told there was only one person, likely in the back. After more waiting, most of us ended up leaving without being served. The 3rd morning there was efficiency thanks to Ashley, who worked quickly and effectively. However, she was by herself handling a sold-out hotel at peak breakfast time and the wait was long. After that, I never returned to breakfast again, and all of my breakfast vouchers went to waste. Housekeeping was also inconsistent. Returned to my room at 4 PM on the 4th day, and it had not been serviced and was late to dinner. On another night, had requested that my sheets be changed, but when I returned to the room they had not been touched despite waiting patiently in the lobby to give housekeeping space. The amenities were another low point. On one afternoon the pool and restaurant were closed for a private event without any notice to guests. That meant no pool access, no restaurant access, and not even a place to get a glass of water at 4 PM on a Thursday. While a staff member offered me a glass of wine instead, I was surprised to be charged $24 for it. Given the $40 per night resort fee, it felt inappropriate to charge guests full fees while restricting access to basic spaces and not communicating in advance. The front desk offered to remove the resort fee for that day, but was still charged for it when I checked out. Adding to the frustration, the rooms are noisy. The combination of the HVAC system, the nearby expressway, and the pool area made it difficult to rest. Finally, the checkout experience sealed my opinion. Midweek, I had asked that my status be honored with late checkout, and the front desk had agreed. On the final morning, even with the Do Not Disturb sign on the door, housekeeping knocked and told me I had to leave immediately. When I called the front desk, was told the hotel was at maximum capacity and needed to check out right away. I skipped a shower and rushed to pack, requesting a bell cart to move my luggage. 20 minutes later no one had arrived, I called again, was told all carts were being used for the private event and none were available. Someone from Bell services came up, without a cart and was willing to carry my numerous pieces of luggage down without a cart. I tipped him and said that I would be back once getting a car. Returned with the rental car and the car was in front of the hotel, and he rolled up the luggage, with my trunk door opened and didn't offer assistance getting the stuff into the car. Also realized when I was far away that he didn't include my bag of groceries from across the street, so lost $45. This property has potential, but the operations are clearly dysfunctional. Departments are not aligned, communication is poor, and basic guest expectations are not being met. While some individual employees were truly excellent, the overall experience was frustrating and disappointing. I left saddened, because I had been genuinely excited for this stay in my old neighborhood, but will not return and cannot recommend this hotel. read more

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Great location, very friendly staff. I always enjoy staying here when I'm visiting my kids.

The Hotel Indigo Williamsburg offers a one-star experience at a four-star price point. Buyer beware. Unfortunately, the Hotel Indigo Williamsburg is a glaring exception to the Hotel Indigo standard. My subpar experience at this hotel with my wife on what was supposed to be an enjoyable first-time trip to explore Brooklyn badly impacted our holiday and is leading me to rethink my once high regard for the brand. Everything about this hotel, particularly its rooms, but also its lobby and hallways are worn, dingy, and badly in need of refurbishment. The entire hotel, inside and out, looks tired and in need of care and a thorough cleaning. I had to remind myself that the Hotel Indigo Williamsburg is indeed a Hotel Indigo as it's fails on all counts to live up to the brand's standard. Promotional photos of this hotel are undeniably flattering but in no way do they reflect the property's shabby reality or one's experience of it as a guest. Each room is retrofitted with bizarre circular white LED lighting that gives the room all the charm and ambiance of a big box store. The furniture in both of our rooms was badly nicked and scuffed, the bedding wasn't comfortable nor was it to the standard of better hotels, the towels were rough. Practically everything about the Hotel Indigo Williamsburg was to a budget motel standard but is offered at a premium hotel price. We had booked a "premium" king room with a "city view" and balcony. What we got was, in reality, a cramped, bizarrely angular, narrow corner room with a view of Interstate Highway 278 and the accompanying drone of traffic below. There was no view of the city apart from some area buildings. Bear in mind that this should not have been the hotel's last available room. Ours was not a late booking or late arrival. We had even pre-checked into the hotel early, at around 12:00 pm. If you are unlucky enough to book this hotel, avoid at all costs room 628. Although I was told there isn't an elevator nearby, there was an intermittent, incredibly annoying, electric buzzing noise, which sounded almost like a drill, followed by a series of loud clunks. This maddening series of noises recurred in roughly four-minute intervals and never stopped. I am convinced there must have been a service elevator somewhere adjacent to the room, yet none of the staff could explain the source of the noise. When I reported these issues and requested a different room, the person at the front desk was of no help. I was told there were no other rooms of similar size facing away from the highway. I was also informed that none of the other guests have reported issues with traffic noise from the highway or the other noises so there must not be a problem. It was implied that we should just grin and bear it. No attempt was made to make our stay better or even satisfactory. After enduring the buzzing and clunking for three hours and even a visit from maintenance, we did later connect with someone at the front desk who was helpful. We moved rooms at 1:30 am. Somehow a neighborhood-facing room had materialized in the meantime? I am certain that the first staff member couldn't have been bothered to help us. We were taken to a room with broken lock but did somehow manage to get a little sleep. Both room 628 and our later replacement, room 505, appeared not to have been properly cleaned in some time as there was a layer of dust on the shelves and in the corners. One of the bathroom lights in 505 was flickering and eventually gave out. The room was also missing wash towels. We took all of these issues up with the manager, Chandler, the next day and asked for a follow-up I've yet to receive. He waived the facility fee and offered a free beverage from the fridge. Scant recompense for an awful night. Bear in mind, the rate for this hotel was over $500 a night. The next evening we returned to a room that had not been cleaned. We had requested room cleaning and had not placed a "do not disturb" sign outside our door. It was a fitting end to a miserable and incredibly disappointing stay. We checked out of the Hotel Indigo Williamsburg feeling ripped off and badly neglected as customers, feeling not as valued guests but as inconveniences. Don't be fooled by the flattering photos. The Hotel Indigo Williamsburg is a one-star hotel at a four-star price point. read more

While attending a community fundraiser& fellowship kickoff, it was a fabulous stay in the heart of Brooklyn at Hotel Indigo. Next door housed a 24 hour diner, it was right up the street from our venue and the stay was everything I expected New York to be, nothing more, nothing less! Ambiance Rooms 4/5 Stunning hotel, fresh sheets, great foyer, lobby, rooftop, and bar with amazing room views to the hustle and bustle of New York. They didn't have a microwave or Kerig coffee machine but that's just my personal preference. Sheets, room temps, bathroom, towels and space were suitable for my stay. Service 4/5 Front desk service was pleasant and check-in was smooth sailing after credit card and identification verification. As you can imagine, we were not in the hotel much however we ate at the diner next door, it was too convenient. Food N/A - Fortunate for our group, we had an all expense paid trip : D We ate breakfast at the 24 hour diner right next to the hotel and of course NYC Time's Square pizza, Bubba Shrimp and all the otha food. My healthy eating went right out the door. I for sure put on the pounds and slight double chin. lbss. Overall 4/5 Great stay, accommodations, service and ambiance especially the rooftop bar. The pool was opened however we didn't get to indulge. Maybe next time! 10 out of 10, I would recommend! read more

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This review is for the hotel day pass for the pool. When u get off the elevators u have a nice seating area & bar. We got a Day pass during the summer & it was not bad, by the time we arrive there was no seating available so we sat by the couches which was decent. We wanted to get a dessert since we happen to be celebrating a bday but they do not have any food options, we ended up getting drinks & tried the Zombie beach frozen drink it was not bad good taste but really not worth the $18 dollar price tag. Decent size pool as long as it's not crazy crowded its a good size but overall its not very big. we had an enjoyable afternoon as the pool served it's purpose the day pass was worth giving it a try. read more

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This hotel ruined my wedding day. We had booked one of the large suites months in advance so that my husband and his friends could get ready before the wedding. We had a photographer and everything coming to the location. We called a couple days before to make sure they could accommodate late check out. They said it was no problem and even waived the $100 fee since it was for our wedding. Fast forward to the day of the wedding, my husband and his friends get kicked out and locked out of their room because the hotel said they could not accommodate the late check out. Despite explaining the situation, no one worked with him to resolve or help and were incredibly rude, creating major stress on our wedding day. Not only should we be refunded for this room as we booked it explicitly for this purpose, but also for the costs of the photographer etc. The other reviews say it all. Don't stay here. They need a change of management, badly. read more

Beautiful hotel BUT DOES NOT REFUND THE $200.00 SECURITY DEPOSIT! I had to call six times to try to get my refund and nobody was able to help me. This is despicable for a hotel of this caliber. I would never stay here again or recommend it due to their dishonesty. read more

Not sure what I expected but guess it was a little more than what I got. I get it's New York so the room was small but...??? Pluses are that the hotel seems relatively new, well maintained and has amenities. The bed was firm but pillows needed a little more stuffing. Also, bed seemed a little lower than most. The bathroom was decent sized. The shower was a combination rain style (water falls straight down) with a hand held nozzle as well. Water pressure and temperature was good. Definite plus. The room had a single, small chair in the corner that one would find more in a waiting room. The hard plastic desk chair with bad rollers was a definite turn off. The desk was small with a single outlet on the wall next to it. Tried using the outlet for charging batteries without much success. There was a second outlet near the bed which seemed to work better. My room was the "city view" room. Yes in the distance I could see the Empire State Building but the foreground of graffiti buildings and the Interstate definitely does not justify the added cost. Even in the sixth floor the road noise was present. There is a lobby with a bar serving extremely overpriced drinks. The restaurant was closed so food had to be found elsewhere. I highly recommend the taco truck parked across the street. There is a parking garage adjacent to the building. It's valet as they stack the cars. $37 per day. Also the subway station is located at the corner. It took about 20 minutes to drive over from LaGuardia Airport. In all it was an ok stay. Friendly staff, well maintained, parking available. Just expected a little more from this chain. read more

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I stayed here for a nice overnight birthday getaway in October 2023. It was a very nice, quiet stay. I had no issues checking in or out. The hotel parking is a little pricy, that would probably be my only "complaint." But it was very restful and nice. The pool was closed as well due to it being October, but I was able to take my birthday pictures on the pool deck still. Definitely a nice staycation getaway! read more

Hotel Indigo Williamsburg - Brooklyn - Hotels Near Me - Brooklyn, New York

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Originally, we had not planned on staying here. We were visiting family in Bedford Stuyvesant and booked four nights at the Bed-Stuy Holiday Inn. Shortly after we booked the reservation, the Holiday Inn became a refugee shelter. This Hotel Indigo was a little more expensive, and one of the IHG Group's "nicer" hotels, so when offered, we said okay. We arrived just before check-in time and no rooms were available. For a fee, they held our baggage while we went out for a few hours. When we returned, we paid for our luggage and got the key for our room. Our room had a street view - for where we were it was not much of a view. Since the hotel was just a place to stay and we planned to be out most of the time, that was fine. The room had two beds, a desk, a TV with limited channels but an easy way to connect one of your devices using the free wi-fi. The bathroom was clean. And after the time was up, I can say the room was quiet with no street sounds. We also went to the bar on our last night. They have a nice bartender, but not a very good selection of liquors - only a few of each of the major liquor types. I did see some after dinner drinks but didn't notice what they were. They did have Red Breast 15yr Irish Whiskey, a personal favorite. I had the last pour off the bottle, then they were completely out - no back up bottles. A few negatives: The water temperature was very difficult to regulate. I tried to take a shower and it was either hot or cold. When I'd find the right temperature, within moments it would get cold. This was frustrating to say the least. While the room was clean, the small refrigerator they supplied was not. It was also on the warm side with no way to adjust it. While not perfect, it was a nice place to stay. I have no reason to go back to Williamsburg and will find something closer to Bed-Stuy next time. And my experience at other Indigo properties has been much better. The hotel management needs to ensure housekeeping and the maintenance staff look at and, clean, and maintain the refrigerators or remove them from the rooms. I'm not sure what they can do about the plumbing, but I hope they figure it out. read more

This is a terrible hotel with terrible management who don't care about their customers or loyalty. I received terrible customer service, there is a reason this hotel has less than 4 stars with over 2,000 reviews. The manager was unhelpful, the hotel is low quality and IHG has terrible customer service. This is why I am loyal to other brands like Marriott and Hilton. There are far better options around this area, read the reviews. I will not do business with IHG again. I wouldn't recommend you do either. The manager would not budge or compromise. Awful customer service. read more

Average hotel with nothing that stood out to me and a couple things I would have liked were missing. Front desk concierge was great. Check in and out process were smooth. I remember John was so kind! The lobby area is spacious. People are there on their laptops. Wifi is free. There is a coffee bar that opens as early as 7:30 AM, but it turns into a bar in the evening into the night. This hotel connected to an apartment complex next door and Kellogg's Diner in the corner. They have an outdoor space within a colorful fence. The fitness center was open 24 hours, but you need a card key for access. Great location, less than 2 minutes from the L line subway entrance/exit on Metropolitan. They were able to store our luggage without an extra charge after we checked out. We got a room with a king bed. -The mattress was lower than I am used to. -Floors weren't dusty, but I could tell they weren't cleaned thoroughly. -The desk was small. The chair had wheels but wasn't comfortable. -The mini fridge in the room wasn't a fridge. It was more like a cooler. -You have to request ice. No self-access to an ice machine. -Little flies crowded the shower ceiling. (I would only notice these the night of when house keeping cleaned our rooms. They came by twice, and I saw the flies each time.) I killed like 5 by slamming the walls, but there were still more out of my reach. They didn't bother me, but it didn't sit well with me. -After "house keeping", nightstands weren't dusted. Floor still had stains. -For no reason, the AC would turn on in the morning like every 10-15 minutes. We tested this by changing the thermostat to 76 degrees and 69 degrees, and it was still the same. When accessing from a car, use the address 491 Keap Ave. read more

If I could give 0 stars, I would.This was hands down one of the worst hotel experiences I've ever had. We stayed here for one night and it was an absolute nightmare. We found a bug on our headboard, another bug on the corner seam of the bed, and to top it all off, there was a visible bloodstain on the headboard. Yes--BLOOD. I have photos of all three, and I wouldn't wish this experience on anyone. When we informed the front desk in the morning, they brought out a manager--Chandler--who offered no urgency, and definitely no real resolution as if this wasn't a big deal. His idea of "making it right"? Offering us $10 water bottles. That's it. No refund. No room credit, just overpriced water and a complete lack of accountability. Since then, I've tried reaching out to hotel management multiple times for a proper follow-up or explanation and have been completely ignored. No call, no email, no acknowledgment whatsoever. Clearly, guest health and satisfaction are not a priority at this place. DO NOT stay here. If you care at all about cleanliness, professionalism, or basic decency--go elsewhere. This hotel is not only disgusting but also dismissive and negligent when serious concerns are raised. Absolutely unacceptable. Avoid at all costs. ** UPDATE: ONE whole week later a manager FINALLY calls me back after countless emails and messages still not true resolution. I had request one of my calls with someone at the front desk a copy of the pest report since they had someone come inspect the room. I have not received a copy of that and it does not seem like I'll be getting one. They told me the pest control did not find the bugs I had mentioned. Yes, I killed them and flushed them after taking the photos. Still not accountability. read more

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Stayed here at the end of December 2024, between Christmas and NYE. Friendly front desk staff, interesting architecture, hip vibes, clean and very spacious room for NYC for the pricepoint. Bonus: they provide a Keurig in the room w/ k-cup pods from BKG Coffee Roasters, and it was very good. Front desk staff were very responsive, responding to our calls/requests quickly, which I appreciated. Walls are quite thin so I occasionally heard water running and garbled voices from nearby rooms. Toiletries provided were basic, but adequate. In the lobby there is a large bar and lots of comfy seating to lounge on. The most popular drag of the neighborhood where many of the larger hotels and retail shops are located, is about a 15-20 minute walk away. This hotel is located in a quieter part of the neighborhood, but still convenient, as it was right next to a train stop and very close to a popular diner, as well as grocery stores and coffee shops. The main entrance is nestled away from the street, so getting picked up and dropped off by car was very easy. After checking out, they stored our luggage for us for the day, free of charge, which was very helpful. But 2 things that I found inconvenient: 1. No slippers available (so bring your house slippers if you're like me and don't like to walk barefoot in hotel rooms but also don't want to have to put on my street shoes every time I get out of bed) 2. No free water available (they only sell overpriced bottles of water in the lobby; go across the street to the grocery store instead). I'd consider staying here again when in Brooklyn. read more

The Hotel room was spacious by New York standards, unfortunately there was limited storage options. Probably 2 drawers in the large mini fridge cabinet and the hangers at the front and that was it. There is also no mini bar, but the hotel is superbly located with an organic grocery store across the street, so stock up and you'll be fine. The bathroom is large enough too, I really enjoyed the shower which was nicely designed. However once again, kilted counter space. I visited in the summer and there were strange bugs/flies coming from the bathroom ventilation near the shower, which looked odd to me given that this is a recent hotel. Room service wasn't super reliable and pretty average when they did the rooms. Overall the hotel could have been a tad cleaner. Service at the front desk was very nice, and so were the baristas at the on site coffee shop. Note that I had booked this hotel specifically for the pool and realized that about two thirds of the lounge chairs are reserved for Resort Pass reservations on the weekend. Which leave about a third for hotel guests. So you'll need to come down at 10am to reserve a chair. This is annoying, especially since the rooftop gets pretty crowded and also, the pool isn't even heated, so I could only enjoy it a couple of minutes at a time. For this reason, I'm not sure if I would go back. read more

Hotel Indigo Williamsburg - Brooklyn - Welcoming rooftop area - Hotels Near Me - Brooklyn, New York

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Here for work. Let me just do my pros and cons list. PRO: Very helpful & sincere staff. None of the cons is a reflection of front desk Daniel, and everyone else I've encountered. I realized I didn't pack toothpaste, they brought one up at 1am The lobby is very cool. The design is on point. Bathroom is well designed and efficient use of space. Cons: I made the mistake of opening the air filter panel because I thought it was a closet. ‍ The filter hadn't been changed since 2020. I called and they immediately changed it. Their address. Make sure when you get dropped off by your Uber, Lyft whatever to use this address: 491 Keap Street. Same goes for any food delivery service. If not you'll get dropped off on the other side of the street. It's not a long walk but it's around the corner. I was just tired from my flight. I was in the corner room. The decor seems like it was left over from a 90s hotel. If they were going for retro, they did it but it looks like vintage pieces. I'm missing a nagel poster. read more

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The room was not as pictured. No bedside lamps or chairs in room. The housekeeping was terrible. They entered our room twice when the "do not disturb"sign was placed. No washcloths. Requested 3 times for a lamp and was brought an old lamp that had mice droppings on it! They didn't even wipe it down! Windows were filthy. I will not stay there again. I would give them a no star. read more

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I was very impressed with this hotel. The staff were so friendly and accommodating, including Chris at the front desk who helped me with a later checkout so I had time to relax before my flight home. The room itself was great. The king bed was comfortable. A little on the firmer side but I slept well. The bathroom was nice and had a lot of modern fixtures. The only thing that was a little annoying was the air conditioner would kick on and sometimes be a little noisy. Nothing too bad but sometimes it could be distracting. Overall, I would definitely recommend staying here and next time I'm in town, I will! read more

-First Impression- Beautiful lobby and reception area. This place is huge! Super long hallways -Service- the front desk girls were very friendly and courteous. Upon check in, I was given the run down about breakfast and dinner served by the hotel, room service, the pool, the fitness center, and was escorted to the elevator. Most other staff members I encountered throughout the day gave smiles and said good morning. -Price- when I first started looking at this hotel, the prices seemed very reasonable (less than $200/night). Depends how far out you book, I guess. -Did Not Like- The thermostat seemed to go kind of haywire and randomly blast super cold air no matter what I set it to. Also, there was a latch on the door to the balcony that was pretty difficult to open and close... and since we're talking about the balcony, I wish I knew in advance that the "view" was straight into the back of another building. -Noteworthy- Front desk staff is great! -Recommended?- Ill have to make use of the pool next time! read more

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Comfortable rooms and convenient to Brooklyn Williamsburg neighborhood. I especially liked being close to transportation and restaurants nearby. read more

These rooms need to be renovated badly. We walked in to a huge moisture stain on the bar, the glasses and mugs were all covered in dust as was the floor. Anything we dropped was covered in layers of dust, who knows when the last time it was mopped. The walls were scratched up and the floors badly stained. The shower was the worst - there's visible mold on the floor, the shower heads were rusty and discolored. To make matters worse, there were gnats coming up and out from the floor drain, crawling and flying everywhere while we showered. They also neglected to ever mention the $200 per night deposit, at any point - just charged me. The front desk and service people were amazing but I would not return. This was not fun. read more

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Extremely mediocre, no room service... pool with tons of people who weren't staying at the hotel, some staff members were nice (coffee bar worker, bartenders) but there was one girl who had no customer service skills at all who was rude to us on 2 occasions during our 3 night stay. Cracked wall tiles and walls, bathroom is like RIGHT by the bed... In a city like Brooklyn, with a million options.... Just stay somewhere else. read more

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Staff is INCREDIBLY rude. Rooms have MOLD all over the bathroom. And the place is OVER PRICED for such poor quality. They were very snobby about asking simple questions like parking and almost towed our car because we had to do two trips. They also don't let you take your car once you park it in the garage until the end of your stay but won't tell you that. Asking basic questions was the world biggest inconvenience for the staff.... sorry you had to do your job and look down your nose at everyone while doing it. Would not stay here again, very unwelcoming. read more

where do I begin... booked the hotel selecting the double bed option because there's 4 of us. We arrive, and they give us a ONE BED TINY room for the 4 of us. Then, they said they can't help us because they're booked and busy. So they give us 4 room cards and we have nowhere else to go so we proceed to figure how to sleep 4 people, 2 of which are a couple btw, on a queen bed. Then, we slept horizontally on the bed with our feet and heads hanging off because that way we could all fit. Other sleeping options within the tiny room were considered (i.E shower and closet. See attached for pics). In the middle of the night we kept tripping over each other's feet that were hanging off the bed. Then, the next day one of us attempted to go up to the room, but her key card did not work.she goes to the front and they refused to give a new one. Then, the manager comes and tells us that they can give us a new room for $700. She felt like a criminal because someone from the hotel team escorted her up and waited outside the door since the refused to give her the key which we suspect THEY DISABLED. And then, another one of us took the elevator down to the gym and ended up in a mail room in the apartment building NEXT DOOR. he was stuck there until someone from said apartment building opened the door. Please see attached for pictures because this a TRUE story. Guy at the front from hotel staff was bomb tho. read more

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