Let's talk about the gelato first before going over the reason why it got a one-star. The gelato seems to be be softer than expected, an indication that the freezer which stores the gelato wasn't cold enough. It already started melting before we even sat down (and it was not a hot night). Some flavours were also questionable, like the avocado. We ended up going with the safer options: espresso and salted caramel. Caramel is fine but we couldn't get over some weird chunks in the espresso. Now onto the service. The staff was not paying attention and a quick conversation about the order had to be repeated a few times. But what we observed and heard was a blatant safety violation. While scooping, the cup fell back into the freezer and landed on another gelato (I.e. one gelato fell into another gelato flavour). They took that cup aside and scooped a new cup. But I overheard the discussion between the employees on what to do and they said they would be scooping the gelato back into the tray to be sold on the next day. This is disgusting and unsanitary. I won't come back after hearing what they said. read more

A neighbourhood gem for breakfast, lunch, and of course dessert. My favourites include baked eggs, lemon ricotta pancakes, quinoa salad, Niçoise salad, tuna melt and all the gelatos. They also make phenomenal coffees. There's summer patio seating too so head over and enjoy. read more

Hotel Gelato - Salmon eggs Benedict and cafe latte - Desserts Near Me - Toronto, Ontario

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I was craving some gelato after dinner and spontaneously decided to go to Hotel Gelato while I was on a walk. I ordered a large cup and chose the strawberry sorbet to go along with the forest berry sorbet. The pairing was great and the gelato had a rich, sweet taste! Hotel Gelato had plenty of seating inside and also an area outside as well. While it wasn't busy when I went, I could see how all this space would be wonderful on a hot summer day. read more

Hotel Gelato - Large cup of forest berry sorbet and strawberry sorbet - Desserts Near Me - Toronto, Ontario

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I must have the best friends because they recommended this fantastic gelato and sorbet spot. Hotel Gelato has such nice staff, I'm sure anyone working at a dessert shop are nice! They took the time hear to tell us about their various flavors. My friend basically told me to just get the dark chocolate and I was like YESSS. The dark chocolate is like a 75-80% cocoa dark chocolate Lindt bar. Perfectly sweet for a iced dessert and the chocolate flavor is definitely evident. I paired the dark chocolate with mint chocolate chip which is also a great example of the flavor. Pop in and check it out. Dine in is available =) read more

Hotel Gelato - Mint and dark chocolate - Desserts Near Me - Toronto, Ontario

Excellent gelato with patio seating on Eglinton ave west so nice to watch pedestrians walk by.

I happened to be in the area and stumbled into Hotel Gelato on a hot spring day. To my surprise, the shop had numerous flavours of gelato (most were on the fruity side). I couldn't shy away from the 3 flavour option in a cup and chose milk and cookies, pistachio, and chocolate toffee. I highly recommend the pistachio flavour. It did not taste or look artificial. I find that many store tend to focus their efforts on unique flavours and fail to maintain the quality and taste of the classic flavours. I will certainly come back again to check out the other flavours. The staff were friendly and welcoming! read more

Oh how I've missed this place! This is hands down my favourite gelato shop in the uptown/midtown region. Their gelatos are always interesting, super delicious and definitely hits the spot on a hot summer day. Plus, staff is always so nice there. The girl serving me today gave me a separate cup with water for my thirsty dog. I ordered my usual small pistachio/ hazelnut and my sister ordered the strawberry/mojito. So tasty!! Dining area indoors is closed off so they have a order table set up by the door. There's currently no testings and you can check out their menu taped on the windows or at the table. There's also an option for ritual orders and pickups. Great place! I'll be back. read more

Hotel Gelato - Strawberry / Mojito sorbet - Desserts Near Me - Toronto, Ontario

It's a great brunch spot and place for gelato! Classy decor and quiet environment. If you sign up for their newsletter, you'll get a free Gelato on your birthday! read more

Hotel Gelato - pistachio gelato and grapefruit - Desserts Near Me - Toronto, Ontario

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Very good ice cream place. It is popular with families and there will often be a lineup but not for too long. They have a lot of options of flavors both for ice cream and sorbet. They also sell cookies, coffee beans, brownies, maple butter tarts, muffins and croissant. You can enjoy your ice cream on the patio. We tried maple butter tart (the flavor is so on point), pistachio (it was delicious, the flavor was great) and hazelnut (it was great too. Really enjoyed it. read more

Love the decoration of Hotel Gelato.. so European and classy... the padded sofa seats which I ran to so fast to sit down while my lovely date got all confused with what flavour of gelato to pick! We decided to order 2 small ($3.50) each so we have 4 flavours to really tried out. I made my decision really fast.. (pumpkin/roasted almond) and while my date still wants to order every single flavours they offers! The small gelato is really small... I love my choice a lot but my date just did not like hers (Butter Pecan/Hazelnut) and almost want to make me finish hers so she can order something else! :) Love the fresh fruit infused iced water dispenser they have, which you can help yourself with.(+0.5star) Hey this is a Hotel.. and we have certain standard. I went to places they frown on you when you ask for a glass of water... The server here so nice and patient with a great smile! I will definitely be back again and pretend I am in a Parisian hotel cafe...... read more

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Beautiful inspiring space. Great gelato, great coffee. Open late. Cons: Not especially cheap.

There's almost nothing better than a sorbet or a gelato on a hot day. A perfect score goes towards their dark chocolate sorbet. It's rich and creamy and hits the spot. Simply devine and decadent. Now I can see why people line up here at night! We will be back for more of their extensive assortment of flavours. read more

Got pistachio, banana and corn in the take home container. Banana was absolutely delicious!! Fresh and delicate taste! Zero artificial flavors or coloring. Best and freshest banana ice cream I've tried in Toronto. I highly recommend it! The corn was new for me. I've never tried it before. Sweet and salty! Nice! The pistachio was nice too. Made with pistachio paste not added flavors! Will be back! read more

Best gelato in Toronto, comfortable seating, great service! Very good number of choices for the flavours,love the tiramisu and mango the most. I should also mention their coffee, very good coffee! Must try!! I strongly recommend this gelato place to everyone in Toronto, they are the same as the top ones in Italy! read more

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Hello I am a world renown food critic. Guy Fierri. Let me just start that the food here is great. I go all the time. I have had everything on the menu several times because it is so good. I tried delivery and the food did not taste good. My favorite part is when they come out and give free gelato to everyone and everyone gets out of their seats and starts salsa dancing. I also love the food fight area where we throw the Mexican salsa at each other. I really enjoy the Kaos here and one time I walked in and somebody poored hot chocolate on someone's balls and went to jail and he suffered third degree burns. Man was that halerions. - world renown food critic. - Connor mcdavid Guy fierrii Reincarnation read more

We've only eaten Gelato here but it keeps us coming back over and over. There are great flavours to choose from and they do not disappoint. You can get a small, medium or large cup as well as your choice of cones. This is a staple in the Eglinton area. A must try! read more

Really terrible service. All the seating was taken by people not even eating so I had to stand while I ate. Finally someone left and they gave the table to someone else who just got there..... someone Else left so I took their dirty table to finish my lunch. The friend I was with was eating her food from the restaurant beside. And someone came out and was so incredibly rude telling us how inappropriate we are for sitting there and eating....... I bought food from that place and waited sooooo long to sit just to be given attitude and treated poorly read more

Tom Cruise came here once. No joke. One day I was driving down my street (Heddington) when I saw Tom Freaking Cruise with daughter Suri and a bodyguard at the corner of Heddington and Eglinton (location of Hotel Gelato). Later I read somewhere that he visited HG on a recent trip to Toronto. Pretty cool shit. But that's not why I'm awarding 4 stars to this cute little cafe. I've been here numerous times over the years and the gelato is truly top notch--as is their frozen yogurt (try the wild blueberry) and their sorbetto (love the mango). So damn good. Brunch is also fantastic...I love the lemon ricotta pancakes and I'm also a fan of the eggs benny served on a potato croquette. Also the MAPLE GLAZED BACON IS LITERALLY CRACK. I usually get two orders of maple bacon with my breakfast so go ahead and judge me. And bonus: brunch is served weekends till 4pm! But from time to time I do question the value of their offerings. I once bought a takeout salad for lunch and it was like $16 for not-a-huge salad. But the salad was delicious. So I'm conflicted :) read more

I happen to be driving on Eglinton this week when I noticed a new Gelato joint, I didn't had much time to stop by that day so I decided to come back later on this week and check it out. From the moment I stepped in, I liked that place! The atmosphere is very welcoming, the staff is very friendly, the prices are reasonable and the Gelato is ammzing! I tried about 6 out of their 26 flavours(some are even sugar free) and pretty much loved them all, The ones I recommend the most are the Strawberry and "Donatella" (which I think is a mix of Chocolate, Nutella and hazelnuts). They've got some other baked goods which I didn't try this time but looked really tasty. Their coffee is really good, the washrooms were clean (handicap accessible) and I really liked the fact that they accept credit cards and debit.. Will definitely will be going there again! read more

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If this was a real HOTEL, I would either be too intimidated by the Haute Classy(Pricey) visuals or be thrown-out by the Doorman on to the streets where the Yellow Taxis await. For a Medium Gelato ($4.75), I got to experience how a Euro Hotel feels like while still in my Bumgear. The staff are friendly and the person writing the Dinner/New Gelato on the Blackboard sign even opened the door while I left. When was the last time someone did that for me??? Pumpkin Pie/Espresso flavours were very nice where Pumpkin Pie as the server said had some Nutmeg & Cinnamon flavours. The Espresso was pretty good as I tasted I became more awake during this late afternoon. It was just strong enough but since Gelato does include some Milk in it, it was a Espresso/Cappuccino. The clear plastic seats look okay as I saw a table of 4 choose those over the more comfy cushiony chairs. I sat at the Black bench feeling like royalty underneath the chandeliers as I looked at the Blackboard behind the Gelato Counter which gives a brief history and description of Gelato & Sorbetto. It's always fun to learn! Btw, make sure you throw your trash in the proper bin or do what I do and wash your plastic Gelato cup and take it home as souvenir, re-use! read more

Hotel Gelato - Desserts Near Me - Toronto, Ontario

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I liked this cozy, clean dessert and coffee shop I definitely will go back They serve one of the best Brownies that I ever had The coffee was good and gelato was tasty read more

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Yum! So many flavours to choose from, it was so hard to decide and I felt bad to keep asking for samples (although I would have happily tried every one!) I had received a gift card for this place which is why I tried it out but will definitely be coming back! The s'mores flavour was amazing. As were they all. Anything you choose, you'll be happy with you choice. The place is cute and fancy! Lots of eat in options and even offer wine and a full menu. Great place!! read more

Hotel Gelato - So many flavours - Desserts Near Me - Toronto, Ontario

This past weekend. My friend and I were randomly were exploring the neighbourhood, when our wandering took us to Hotel Gelato. Since I have a sweet tooth, and we wanted to check out the place we decided to pop in. The place was busy with people enjoying lunch or a coffee. I however, was immediately drawn to their gelato selection. The weather was chilly. Outside people were wearing winter coats and gloves. This was not really ice-cream weather, but I couldn't resist. I love pistachio gelato, and I haven't found any places in Canada that makes good postachio gelato, until now. The gelato tasted like actual pistachio. The texture of the gelato was smooth, creamy, and even has crunchy bits of pistachio in it. I also tried the strawberry cheese cake gelato. The ice-cream truly tastes like strawberry cheese cake. The sourness of the strawberry balances out the sweetness of the cheesecake. It is a nice combination with the postachio. I'll definitely be back here to try out the rest of the flavours. read more

Hotel Gelato - Gelato - Desserts Near Me - Toronto, Ontario

What fantastic decor. I love the clocks all set to different times but not city labels like at an airport. Rather than making you feel rushed as clocks often do it sets up the dreamy atmosphere. Time is irrelevant when eating this icecream. I don't even eat ice cream and I felt like sitting down and enjoy the moment. My kids said the gelato was even better than the place on Mt pleasant and the two places on Bayview. They are the experts. So I beleive them. I know they were not hungry because they had both just finished a large pasta dinner at Seven Numbers ( great meal but no ice cream). What is it with kids and ice cream! read more

Tried their gelato and it taste amazing!!!! a lot of selections but my fave is roasted corn. I will definitely go back and hope to try other menu and dine at their cozy and fancy place (soon when they open)! :)) read more

It was a nice beautiful place. Fancy looking, but not that expensive. The service was not great. They were very slow. Gelato is just average. read more

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Removed two stars from my review because they now charge almost a dollar if you want some almond milk in your americano. The coffee already costs $3.25, and I HATE when cafes and restos nickel and dime for almond milk. There is no way be using 2 tbsp of almond milk costs a dollar. Plus, your coffee already costs way more than other places. Not into it. read more

This place is just so damn pretty. The decor is simple, classic yet very modern and elegant. Black and white with what seemed like crystal chandeliers hanging throughout, it makes you want to stay here for a long time just looking around. The girl who served us was really nice and patient with my complete inability to make up my mind as to what to order. I was really drawn to the Butter Pecan so I chose that as my first choice and was still having a hard time choosing my second flavour when the girl recommended the hazelnut. I didn't think this would be a good combination particularly but she insisted that they went together "really well" and so I listened to her and got it. One taste and I knew I had made the wrong choice. The two flavours were too similar to provide a nice contrast and I felt like I was eating just the one flavour instead of two. I knew I should have gone with my instincts and gotten either the caramel apple or banana. I begrudgingly finished my Gelato, but I was secretly jealous of my date's better choices. Booo! I decided to also get a chamomile tea to warm me up, and while the tea was pretty standard, it was brought to me with a little chocolate cookie thingy that had the chewy consistency of a brownie and was really good. I really like this place and am already planning my return visit, on which I will finally try the caramel apple and banana flavours. BTW, they have a Mojito flavour which I asked to taste out of sheer curiosity, and it was quite interesting. I don't know that I could eat a whole serving of this, but ask for a taste, its definitely worth it! read more

I am desperately in love with the dark chocolate gelato at this place. A friend had spotted this place pre-dinner so we decided to get dessert at this place after a fun (albeit a little blaah) dinner. Loved the decor - very trendy and decadent with a black and white color scheme. We chose two flavors each for the smallest size cup ($3.50) and I had the dark choc with cheesecake - YUMMY. Someone else got a raspberry gelato (?) and that was amazing too. I am not a big dessert person but this one's a keeper :) Will definitely be back. read more

The place is great. Welcoming and smiling staff, who also happen to know a thing or two about the difference between gelatos and sorbets. I tried a few but the best ones were the chocolate mint gelato and mango sorbet. They are pretty much made in house and you can tell by the taste not like the packaged crap you get at grocery stores. Oh and Tom Cruise was spotted their a few weeks ago as well. Yup as the review says - I'm a fan! read more

Try there Margherita gelato SOOO amazing

This place has been receiving some amazing reviews and it has been on my to try list for a while now. The restaurant is well appointed and tastefully decorated. The service staff were beyond attentive and helpful. They were courteous and extremely polite. To be served from your right side in a restaurant that's under $50/person is a welcomed change! The Mac and Cheese was done well. I, myself, had the flat bread duck confi ($14) and I found it to be slightly dry. The flavour potential was there though. Now, you can't go to a place with Gelato in the name without trying it. Smooth, creamy, perfectly balanced flavours; this is what Gelato should be like! Ice cream, you've met your match. If you're looking for a relaxed, casual yet upscale place, look no further read more

What a discovery! In my opinion one of the best gelato in Toronto! We tried mango, strawberry, roasted almond, key lime pie- all amazing! read more

Really loved this little spot! Luckily it was walking distance to the place we were staying for the weekend so we ventured over for breakfast. The interior is modern and a bit glam - a nice contrast to the exterior views of other establishments on Eglinton. We both opted for breakfast sandwiches on bagels and an americano. The scrambled egg with spinach and Jarlsberg on sesame bagel was good but a little basic. I could have used more of that paprika mayo, maybe. His smoked salmon/cream cheese on sesame bagel was a bit too rich for his liking (though he scarfed it down quite well). The bagels themselves were light and not as dense as I was expecting. Great flavor, too. Our waitress was friendly and set a wonderful tone to our first day in Toronto. I wish it had been late enough to justify ordering gelato... Next time! read more

I thought about giving them a 3 star, but I changed it to 4 when I remembered that even for their small sized gelato ($4.25? $4.50?), they allow you to choose up to two different flavors. I greatly appreciate that. Gelato is a fairly dense dessert. When I say that, what I mean is that it doesn't take much to satisfy you. Or well, me. I don't have much of a sweet tooth though. Had: A small sized gelato. Flavors: Roasted Almond:If almonds taste almost floral, then this does not taste like almonds. It tastes almost like marshmallow fluff. Not my cup of tea. Spicy Mayan Chocolate: Yeah. The spicy part got to me. I've had so-called spicy chocolate before, but it's never actually been spicy. This was. I sampled it before I bought it, and when I sampled it, I knew I had to buy it. It's rich and chocolatey, and not too sweet. My initial thought was that it was like all the rest. It had a slight peppery tinge, but it was just chocolate. Then the spice kicked in. It's got a spicy afterburn. It doesn't hurt, but it definitely tingles. read more

This place is so cute and it's open late. Wifi is pretty fast. The water has strawberry and mint. I love it when coffee shops add exciting things to the water! They sell tea from Vancouver company T. I loved that place in Vancouver so it made me smile. Their baked goods are a bit on the pricey side, and many of them are vegan. The non-vegan mini apricot croissant was only ok. They had little shortbread cookies for something between $2-$3. They also have wine! I didn't try it but it's a rare treat that a place that offers wifi also offers alcohol. The peach gelato was made with ripe Ontario peaches--impressive! It was pretty good. To be honest, I'm pretty vanilla when it comes to my frozen dairy and am more of a vanilla bean ice cream kinda gal than exciting fruity gelato. They had lots of different gelato flavours, including sugar-free options. Service is friendly, wifi is fast, the tea is awesome, they have alcohol and baked goods and high quality gelato, AND they're open until 11pm! This place is a solid hang out and getting-work-done spot. They apparently have real food items too and not just desserts. I will try these next! I'll definitely be back. read more

My 120th review and it's gotta be about gelato huh? Gelato selections were not as plentiful as Paloma, Gelato Gelato or Hollywood. They were decent enough with such flavours as coconut, hazelnut, peanut butter, chocolate hazelnut and of course some sorbets. I don't know if they switch up flavours every so often but I would imagine so just to keep some variety. I found it interesting to have a barrier to say not to touch the glass. I've never been to an ice cream/gelato place where someone couldn't touch the glass. J'ne sais pas. Tonight was variably an older crowd, resembling the area it sits in. The decor resembles a very old hotel with the various clocks with names of international hotels, chandeliers, but very different chairs. Benches, clear plastic and comfy faux leather making for an interesting mix. I hear that brunch is quite nice based on the rest of the reviewers and probably would have to re-assess at that time. But for now, I'll leave it as A-OK. read more

We've gone here a number of times for gelato and it's definitely solid. My litmus test is always the hazelnut (called nocciola in most gelateria, but weirdly not the case in this trendy joint). There's is pretty good - not the best in the city, but certainly above the bar for what's worth coming back for! But here's the added twist: they have awesome brunch! We went there this past Sunday and were totally impressed. The mini-croissants are flown in from Belgium and then baked fresh each morning. The lattes - very good, fresh squeezed rocking OJ, and one of the best hot chocolates my kids (who have lived in Switzerland for a year) have ever had! If you're very hungry or dining with teenagers, you might find the portions a bit small. But at 40-something, small potions are not a bad thing! read more

Hotel Gelato is a cute place. It's clean, well-decorated and has friendly service. The bathrooms are also clean - a good sign for any food place. I've been there several times, mostly for a coffee and pastry, or gelato. I loved that when you order a coffee, it comes in this litttle ceramic pot with a creamer, and they always come with this little chocolate cookie on the spoon. I can't really tell for sure, but it looks like the spoons are silver. It's the little details that I love because it makes the experience all the more special. Why 4 stars instead of 5? I've heard their dinner menu is amazing, my mom's been there and said the salmon was great, but we haven't been able to get a dinner. We've gone there a couple times now, not too late, about 7 or 8, but no dinner service. The first time we went, the waiter said they weren't serving dinner that night. The second time (last night), we sat down at a table and waited for about 15 minutes, but nobody came to serve us! The place was full of people enjoying their gelatos, but there were no waiters. We were confused because we were able to just sit down and be served many times before. What's going on here? Eventually, we just got up and headed to a restaurant down the street. Other than that, it's a nice place and I enjoy going there for a treat. I highly recommend it. read more

The customer service here is incredible! Zack and Fran were very friendly and helpful. The gelato is also delicious, but the best part about this establishment is the welcoming staff that go above and beyond for their customers! read more