We booked three nights and left after two. The location and bay views are the main reasons to consider this hotel. Our stay was undermined by repeated operational and safety problems.
Check-in was advertised for 4 p.m. When we arrived, the office sign read "Closed," and several guests were standing outside trying to figure out what to do. Someone eventually discovered the door was unlocked. We were later told the wind sometimes flips the sign.
Our first room had an overpowering baby-powder smell -- strong enough that both of us got headaches. We opened the balcony door and window, neither of which had screens, hoping fresh air would help. We contacted the hotel and were moved to a larger "upgraded" room with a better bay view.
The smaller original room had a couch and coffee table. The larger upgraded room had one chair. Not a lounge chair. Just a chair. For two people.
The exterior landing lights were burnt out in the 2nd building, so it was very dark at night. When we sent a text asking for an extra blanket because the room was cold, none was brought. We were senta text w a code and told to get one from the amenities room. Wait, you have an amenities room? The next day we went there for clean bath towels. There were plenty of washcloths and hand towels. No bath towels.
After 9 p.m. there is no onsite front desk. Help is by text. Second evening the TV and internet stopped working. We reported it by text. Service returned about 30 minutes later.
The room door was a bigger problem. Closing it did not lock it. No one told us at check-in that you have to press a separate lock button on the keypad after you leave. We found out when we came back, turned the handle, and walked right in. That matters. We had more than $5,000 of camera equipment in the room.
On the morning of our last full day, at 7:07 a.m., we got a text that our building had a malfunctioning smoke alarm. We never heard an alarm.
Later that morning we went out for breakfast and bought $52 of fresh-caught halibut near Spud Point. We stopped at the hotel specifically to put it in the room refrigerator before heading back out.
When we returned about four hours later, the room had no power. No TV, no fan, no outlets. Power to the entire building had been off for hours, and we received no notice. Another guest in the same building said it had been out since about 10:30 a.m. The fish had been sitting in a dead fridge. We got ice and packed it ourselves.
The office was also left unattended during posted open hours. On the first evening I went looking for a corkscrew at about 6:58 p.m. The sign said OPEN and the lights were on. Nobody was there.
I called out repeatedly. No response. I went behind the front desk, through a back area, a separate office, cabinets, drawers, and a cleaning-supply area, still calling out. I found a corkscrew in a kitchen-type space, and luckily no one in need of emergency help. When I walked out it was about 7:10 p.m.
For roughly 12 minutes I had been in the unattended front desk and back office. Two open laptops and a cell phone were sitting on the desk. I am an honest person. The hotel was lucky in that respect.
As I left with the corkscrew, a man coming in held the door. He did not ask who I was, why I was walking out, or why I was carrying hotel property. The next day I learned he was the onsite manager.
We did not leave because of one inconvenience. We left because the problems added up, and several were safety and security issues: an unexplained locking procedure, an unattended office with open computers, burnt-out exterior lights, a reported smoke-alarm malfunction, and a long power outage with no guest notification.
When I finally spoke with the onsite manager, the response was essentially that if we wanted to check out, we could, and he could not stop us. There was little acknowledgment of what had happened and little effort to fix it.
We packed up and left a day early.
After we got home, the lead property manager Monica called. That conversation was different. She listened while I went through what happened, thanked us for raising the safety and operational issues, and said she would meet with staff and address them. She also issued a full refund for the stay. Her call was professional and appreciated.
Hotel Dega has something that is hard to copy: the setting. Bodega Bay is beautiful, and the views from the property can be wonderful. A view does not make up for basic operational, security, and safety failures.
We will not book Hotel Dega again unless significant changes are made throughout. The room-lock procedure, staffing, after-hours support, exterior lighting, and outage notifications need to become reliable. Also, looking at the added "resort fees," made the 3 nights booked just under $1000.
The setting is beautiful. The operation, during our stay, was not. Management, at least the Boss, is aware and hopefully they get it right sooner rather than later. read more