Came in to use my hot cash only to find out i couldn't use it yet so I wait till the date I CAN use it and I was so overstimulated by how many employees walk around breathing over your shoulder that I decided to go back the following week only to find out the hot cash has already expired, why when I was here last week no employee mentioned there was an expiration date on hot cash? So because I never received a physical coupon I couldn't have seen an expiration date ... so in those cases the employees should notify YOU...Right or is this just a way to scam people? So Hot topic just tricks you and traps you into this stupid couponing marketing that ultimately only benefits the company of course because they fail to mention any "extra" details or Fine print while in store. Today the worker said emails and notifications get sent out but nothing was sent out to me so idk what she's talking about and I won't shop here again I'd rather spend it at box lunch. read more

While my family and I were shopping at Universal CityWalk in Hollywood, we decided to stop by the Hot Topic, right next to the Sanrio Smile shop! It was really busy inside the Hot Topic for a late afternoon on Friday in June. Luckily there were plenty of team members inside Hot Topic for any type of questions or assistance needed. My daughter was looking at some of the anime and video game themed shirts. One of the shirts she wanted to get, that was video gamed themed, we couldn't locate a small in the shirt stack. One of the team members assisted us and found a size small in their stored inventory! My daughter was super excited! Some of the anime and video game themed apparel and house items we found included the following League of Legends Dragon Ball Z Spirited Away Howl's Moving Castle Naruto Apothecary Diaries Jujutsu Kaisen My Neighbor Totoro Sakamoto Days Solo Leveling My Hero Academia and so much more! The check-out process was a breeze. We provided our phone number and updated info for awards. The service was great here! If you like shopping at Hot Topic and are in the area of Universal CityWalk in Hollywood, I'd recommend stopping by this store! read more

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Service was incredible-had to pickup an order then return it and they were fantastic. Purchased things during their Black Friday sales and it was great value for what you paid. Selection is different than back in the day but still decent. read more

We stop by this HT nearly every time we go to Universal. The store is one of the bigger ones you'll find so if you are looking for something specific they likely have it. The staff is always friendly and helpful. So if you are in a hurry and know what you want, just ask them and they will egt you going quickly with the typical pricing you see at HT with great deals on merch. read more

This is one of the largest locations I've been in terms of Hot Topic. It's located near the entrance of Universal and is across from the Wolfgang Puck restaurant. The facade fits more with the goth/punk aesthetic iconic to the brand's early days. The store is always busy whenever I've gone - people check out the store for new releases, fandom merchandise, or to pick up something they may want to wear for their visit. (As they carry a lot of merchandise and accessories themed to some entertainment franchises seen inside Universal.) The last few times I've gone, I've seen a lot of promotions or sales being run on most of the items in the store. Depending on the time of day, I've seen the store look organized or more haphazard - the latter state is likely due to tons of visitors checking out the store and not putting things back on racks or where the item is usually. It can be loud in the store with the music playing overheard or the tons of people shopping in the store. Staff were efficient and no one was rude, but I wouldn't say there were a ton of standout employees there. read more

Been shopping at Hot Topic since I was a kid. It's definitely changed but love that it has more anime and shows that everyone can relate to. Staff are friendly and you can find things easily in this store. The funkos need a bit of work as like most stores because they're all mixed. There are some buried in the back that you don't even know about because it's behind a completely different series. Worth checking if you're a collector! This is located inside universal CityWalk on the way to the park. Great shop and gives you something to do other than looking at universal studios merch. IG: @ammysalamii read more

Hot Topic - Inside T-Shirt Wall - Women's Clothing Near Me - Universal City, California

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I love the cashier here, so chill, so smexy, so elegant, she helped me pick a shirt that said I love emo dads. 11/10 would shop here again, just for her. read more

Hot Topic - My experience with her - Women's Clothing Near Me - Universal City, California

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My boyfriend and I came here last Tuesday in person the cashier(Gwen) forgot to bag up one item, a wooden One Piece map decoration. read more

Hot Topic - The receipt - Women's Clothing Near Me - Universal City, California

For over 20 years, I've been shopping at Hot Topic. They were in California before my home state of Arizona, and always loved the selection of alternative fashion, band tees, etc. When you walk in, you are always quickly greeted and usually shared the deals of the day or current promotions. Always loved the quality of their products for the price point. My mom purchased a few items on this visit, and loved them for our days in Universal Studios Hollywood. Definitely worth a stop in you are in CityWalk. read more

Hot Topic - Inside store - Women's Clothing Near Me - Universal City, California

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Very disappointing experience. I placed an online order and drove all the way from Orange County to the shop, only to be told that my order was canceled without any email notification. No one responded to my messages, and on top of that, I had to pay for parking. I'm truly disappointed -- I hope others read this before ordering from them. read more

Nice, Attentive staff seemed to have a decent selection for dudes, honestly I am just glad it's still there at city walk. I remember going in when I was in high school over 20 years ago! Hopefully it can stay for 20 more! I don't mind being a 60 yo man going to hot topic for myself. read more

My favorite Hot Topic around with some of my favorite HT crew! We are often in the area and at CityWalk mainly for movies, eats and/or window shopping, but do splurge when it's the "good pay day"... (you know the one...) I love getting accessories here as they have quite a bit to choose from. I still have one of the many belts, necklaces and a solid pair of sunglasses I've added to my wardrobe from here over the last year or so. Earning hot cash helps feed your guilty pleasure especially with so many cool novelty items (aside from clothing) sold here. Melanie is the most personable and fun loving employee here not to down play any others, but she checked on us twice during our shopping experience and is extremely knowledgeable and helpful especially when it comes to knowing the best deals here. With the holidays coming up I know I'll be buying or picking up (online orders, which can be delivered to your store of choice) some things from this location for the holidays both for myself and my loved ones... Hot Topic may have a target demographic of teenage youth and young adult... however it still draws in people of many ages and all walks of life especially the Universal City Walk location... the mecca of all Hot Topics in So-Cal. read more

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I love Hot Topic. I've been a customer for over a decade. However, I have not interacted with a more irritating group of pushy sales people at a Hot Topic store in my life. I'm sure it's a bunch of kids that are being told a quota to meet but holy sh*t leave me alone. I GENUINELY was approached by every single person working on the floor (probably 7-8 people) during my 20min browse around the store. I'm all for getting your bag girl but when you see someone has been approached by every single one of your peers maybe leave them alone? I had something in hand that I really wanted and was in line for when i was bombarded again by 2 salespeople about some other garbage they wanted me to buy or sign up for that i just left the items. It wasn't worth it. Additionally, the floor plan of this store is horrendous and does not take into account the volume of customers it gets on a daily basis. Very hot and crowded and messy in this store. Overall, one of the worst Hot Topic experiences. read more

Always a good experience here. Wish it was a larger store. Clean. Friendly and helpful staff! Spent a lot of money here over the years but it's worth it. read more

Sandy and Triniti were so helpful and it was nice having a cool few conversations with them! Thanks I needed that

Monika, Adam and Stefano are amazing people. They are very social and helpful. They make me feel very welcomed. Bought A ton of T-shirt and I love them all. Stefano was very kind to check for a T-shirt in size small for me in the stock room without hesitating or me asking he just said "hold on let me check if we got that in small in the back" and he did. Adam made sure I was doing fine and checking up that if I needed help looking for anything else. Monika is an awesome person to speak to and helpful. Thank you Monika and your team for being amazing!! read more

Hot Topic - Women's Clothing Near Me - Universal City, California

Customer service was great here. I wasn't even in the store for a whole minute and we were greeted by Melanie, she told us the sales for the day. She was kind and attentive which was nice. This store location is small but I was just happy to have one here in City Walk to begin with. read more

Hot Topic - The front/entrance. - Women's Clothing Near Me - Universal City, California

COVID-19 Review: To draw people to Citywalk during these crazy times, Citywalk is giving its patrons free parking. This makes quick trips to citywalk a lot easier than they would have been in the past. Hot topic is located on the 2nd half of citywalk (closest to the theme park). I ordered a gift for a friend and instead of paying for shipping, I decided to ship it to my nearest Hot Topic store and for me that's the Citwalk location. It arrived in the 5-8 business days as promised and Hot Topic gave me 7 days to pick it up. When I had a day off to visit, parking was a breeze. The store had just opened and there was already a line as they had limited in-store capacity. They had blocked off the entrance with a hand sanitizer and many reminders about wearing masks. Fortunately, there was a separate line for Online Order Pick-Ups. I just gave my name at the door and they went to look for my package. It took a little while as they couldn't find it for a bit, but I didn't mind the wait. I didn't even end up going inside the store and they brought my purchase outside. Would have wished that the line was shorter/non-existent so that I could window shop and possible get another purchase with the 10% off coupon Hot topic gave me for an in store purchase, but I guess there's always next time. read more

went in and had this sweet latina girl help me! i forgot her name since i was there visiting from SF but she was so sweet and her energy was wonderful! The prices were great and there were a lot of different genres to shop from! read more

Firstly I am not really a big fan of Hot Topic in the past and have never bought anything from there in the past. But today as I was window shopping on the City Walk a Despicable Me T-Shirt caught my eye and it was really cute and different from the other T-shirts that were found inside Universal Studios. (Even though Universal Studios does have a lot of the Despicable Me T-shirts because of their new ride there that just opened last week.) Pros: The staffs here were really nice and helpful. (They helped grab one of the T-shirts that I wanted to try even though it was high up near the ceiling.) They have a store promotion going on right now for the entire store. Buy 1 shirt get the other one for 50%! Cons: They tend to run out of small and medium sizes because; 1 they are common sizes and 2 this store is located on the City Walk right next to the entrance to Universal Studios. (The good stuff tends to sell out fast.) Overall, great store with cool T-shirts! read more

Hot Topic - Hot Topic store front - Women's Clothing Near Me - Universal City, California

I have been shopping here since 2003. It's one of my favorite stores and where a lot of my wardrobe comes from. I love the people here. They are so sweet and helpful. Great selection too. read more

Wow !! I don't know if it was a mistake but they were so good . Their customer service was outstanding. I went to one side and they introduced themselves by name . Great service read more

MJ is absolutely wonderful! Very knowledgeable about products and went way beyond our expectations to help us find an item.

They're being super safe, but they need to implement a time limit as to how long customers can be inside. Waited in line for over 45 minutes so teenagers and children could touch every item in the store without buying anything. read more

This is a Hot Topic that often doesn't seem like a Hot Topic because of the location. That aside, there's a decent stock here and lots to look at. The problem is, regardless of how busy Citywalk may be, this is a poorly organized store. Because of the orientation of the cash registers you may even have difficulty entering the store, and where the line for checkout begins and ends is always confusing and a point of contention between customers. While there's plenty of stock, especially anime, band shirts, and Marvel, the products go up the wall almost to the ceiling requiring you to stand craning your neck - and because all of the aisles in the store are small, you'll always be in someone's way. This really cuts down this location's appeal. The spotty customer service doesn't make a visit too pleasant, either. If you know what you want, run in and pick it up. If you want to leisurely browse, I suggest another Hot Topic. read more

If you are a person of COLOR I would AVOID shopping here. They will follow you throughout the store and stand very close to you and pretend to fold clothes that are already folded. Very unfortunate that people still treat people like this. Management, sales team, and the whole establishment should be ashamed of allowing their employeees to act in such a disgusting way. I personally will NEVER shop at this store EVER AGAIN! I used to like It here but there are plenty of other stores that sells that type of stuff. In 2020 y'all should know better!!!!!! read more

Employee here are so RUDE. Stella especially, we couldn't even shop in peace without them staring at us. Why don't you guys stare at people who come in with huge backpacks or something. Me and my friends didn't even have purses on us. I think it was a racial thing. DO NOT SHOP HERE AND GET HARASSED. Never coming back here again. I was about to spend my hard earned money on this store. Thank goodness I didn't. read more

While I used to love this location I now feel uncomfortable going here. I interviewed to work here about a month ago and never heard anything back from the manager which is fine but I would have at least liked to hear them tell me I didn't get the job at least? I just went in there and saw the same manager that interviewed me and she was very unprofessional and avoided me the whole time when I came in and I needed some help. Her name is Monika I think and while I know this won't do anything I just think people should know how unprofessional and rude the manager is at this store. read more

One of my favourite Hot Topic shops. The staff is nice and helpful, it's always squeaky clean and organized. read more

Hot Topic - Women's Clothing Near Me - Universal City, California

I decided to take my kids and wife out for some air last night. While walking through city walk I decided to stop into Hot Topic. We all like different characters so we were all in different parts of the stores. I noticed they had a deal on socks , so I was walking around the store finding different character socks that I like because they are kind of spread out by sections. Long story short one of the associates (I didn't get her name, but she had green hair) decided to follow me and almost ran into me trying to "catch me in the act".. First off let me say that I am well off and dress very well and I have no reason to take anything from anyone or any establishment. I am a woman of color so maybe she was profiling. But whatever her reason was for doing that was not okay and it really bothered me that people are so ignorant and stereotypes. I will never shop at that location again.. She needs better customer service training realistically you should be appreciative that I am even spending money in your establishment. read more

Huge thanks to Derek at this store who not only cared about helping us but he made an even bigger effort by helping us with a huge dilemma that totally made Christmas work for us. I recommend this store as that's how you help out customers. Thank you a ton!!! read more

Derek is very courteous and helpful. Even ran down citywalk to return an umbrella I accidentally left behind read more

Very good store ! I've purchased there rare Dimmu' shirt, and only at this store was women's small size shirt. Perfect ! Also, this store always has new CD at day of album release. read more

Aside from the fact that it's located in Universal Citywalk (which is always crowded with tourists, etc.) it's a great location. They seem to have merchandise that some of the other locations don't have. They have always greeted me on entry and asked if they could help. They are also very helpful with finding products - (I bought a jacket for my boyfriend and it didn't fit, they didn't have one in the store but they exchanged it online for me and are going to call me when the replacement arrives at the store.) If you go to valet parking before 3pm take your ticket to the store and have them validate it and then you can get parking for the following rate: ""Shop, Dine & Play"- Monday-Friday 11am-3pm $2 first 2 hours $15 2-4 hours $30 over 4 hours Requires validation with purchase at participating CityWalk restaurant, retail or entertainment venue excluding AMC CityWalk Cinemas I definitely recommend this location. I've had good experiences on a pretty consistent basis here. :) read more

All off the negative reviews are in regards to how Hot Topic has changed. It's true they have done a 180, but that is of no fault to this particular store. The customer service is incredible. The associates are more than willing to go above & beyond for customers. Great place to shop and feel taken care of. read more

I am so used to walking into a Hot Topic thats very dark and desolate with some crazy employees with pink and purple yarn weaved into their hair and black lipstick and 40 piercings too many. This Hot Topic has gone through a remodel. Although the wierd employees are still there ..it is no longer a dark cave to shop in...there is actually light and it is bright inside. No longer is Hot Topic the days of buying the grunge type clothing because all I see now is TWILIGHT crap everywhere. Twilight shirts...shoelaces..belt buckles. I guess Hot Topic is trying to get away from the "emo" look and more into "lets sell whatever the popular trend is these days!". They also sell some other pop culture shirts and stuff but nothing worth buying. read more

I try to resist the urge of walking into Hot Topic every single time I am at City Walk but as you can tell the Hot Topic venture beats me every time. Some people think that Hot Topic is a store for those who are Gothic. I thinks not! I can always find stuff that I grew up with such as My Little Pony, Strawberry Shortcake, etc.. I do think that Hot Topic is a bit on the pricey side but I guess for getting stuff that means a lot to you, you have to pay the price. I do love that right now they have their buy one get one half off deal so make sure you take your butt there & stock up on some merchandise. read more

Visited this location yesterday on my daughters 10th birthday, gave the cashier 2 gift cards to use toward purchase and he did not use them! We went to sit down to eat and as I reviewed the receipt I noticed, had to call and inquire,I was told my gift cards were off to the side of the register, so rude and unprofessional I feel like the employee was trying to steal from me. read more

Not the best hot topic I've been to. I've come here after the movies to check out the Rick and Morty merchandise. The check out stand is super weird there is an impossible line. Sometimes the staff are rude but it's always different people working there. Sometimes I believe the staff are super lazy because when I use my rewards email and address sometimes they can't find it or they can. Super nonsense. I really hate buying stuff here because the way the check out stand is designed. The store looks too crowded and when it gets busy it's very hard to look around. I prefer the one in Hollywood and Highland. there's more things in stock, friendlier staff, and a better checkout stand. read more

Decent Location. More for tourists and out of towners. I wouldn't go out of my way to visit to buy anything. It is always very crowded and hard to even walk around and browse items. Staff is friendly for the brief time you are interacting with them, given how many people bombard them with questions and other things. read more