Horrible, went in to purchase something and the lady knew I had a 25% off coupon made me pay full price then told me I'm sorry after the fact looked at me with the blankest stare. they need to close this fucking mall down and fire. All these people at hot topic. read more

All the staff, are kind and wonderful, I enjoy shopping in this hot topic store in Newark , the best manager and supervisor are here , thank you so much read more

Was buying something at the store -- the cashier was extremely rude. I've made it very clear that I am not interested in sharing my phone number and personal information for future contact and emailed marketing ads. Isabel, the cashier, took it personally and proceeded to ignore me after the third attempt and focus on my partner who was with me. From then on treating my partner as the customer even though I was buying the items? I don't know what her problem was but clearly can't take no for an answer. Won't shop here again if she is around HT needs to figure out how they train the people that represent their business. read more

I wish this place wasnt so expensive! If it was a lot cheaper. I wiuld buy the whole store just about. My daughter lives the merchandise. The customer service is always amazing. The really learn their products. What show its frim or movie. I enjoy listening to them when I feel lost. The store is,alway cleaned and well stocked. Thanks Hot Topic employees! 11.4.2018. Sunday enjoying my day. read more

Hot Topic - My coworker gift - Women's Clothing Near Me - Newark, California

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I recently had such a good experience with this Hot Topic. I've come to this location a few times the last couple of years and it's changed so much! For starters, the team's customer service skills are great! I also had some $5 coupons that one of the workers (Alex if I remember correctly?) checked my account for, thank you! The 2 cashiers were so nice and friendly to my kids, who are whining about going back already This is probably the best I've seen this store run in a few years, so kudos to Newparks Hot topic! Hopefully the mall grows with the new construction plan which would help the rest of the mall not look like a ghost town anymore read more

I had the awesome pleasure of having Alicia and Mando help me...they exceeded all expectations and Alicia was not only super help..but had an awesome personality....she needs a raise...promote her to management...she's a great Ambassador for your company!! read more

So I went here because I wanted to exchange my Anna jacket for a smaller size (and also visit the Disney store). Valley Fair didn't carry it in XS so I thought by going to another store and see if they have it. This store didn't, so I tried to get the girl with bleached long hair to exchange it for me. She had the audacity to smell my unused jacket (still tags attached, and has been hanging in my closet on a hanger for a couple days) and make up some excuse that it was used, because of a "smell." Really? She clearly made that up, or maybe because the whole mall had a food smell so she probably confused it with that. She returned me the jacket after writing some random crap on the receipt and checking my return history. Nosy bitch. And FYI, California has been rather hot for the entire Fall season, so I don't see a reason why I would wear it when the temps are mid-late 70's. Chick is obviously smoking something. I was so upset. Luckily, I was able to return it at another location with no issues. I won't be going back to this store again. read more

I rented one of the single mall strollers for my nephew to ride around the mall in. It is the same said as his one at home. We went into the store to find a shirt for my 11 year old daughter. We were looking around the empty store and the store clerk came up and said I had to leave because they don't allow those strollers in the store. He said there was not enough room. The store was empty! I had to stand outside the store while my daughter made her purchase alone in the store. This is classic discrimination! They want to look a certain way and strollers and babies cramp their style!!!! Great way to get a civil suit opened against you! We went to about 20 stores in the mall and no other stores had this policy including Spencer's! Same size sto read more

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Guess I have to write a negative review! For some reason, if you buy ANY summer conventions Funko Pops, you can't return them. I called customer service and they told me YOU CAN return it; IF you didn't opened the item and have the original receipt. I am returning ONE Funko pop and that is NOT OPENED. I looked at the PRINTED receipt and it DIDN'T state ANYTHING about "Summer Conventions Funko Pop is FINAL SALE"... I looked ALL over the STORE and it didn't say FINAL SALE.. Also, THEY said there is an email regarding this BUT they couldn't find it... Really? So your store BEST option is for me the call my bank and do a chargeback instead of just returning an unopened item WITH original receipt... Very smart... read more

1. I am a Hot Topic fanatic. 2. My teenager is a Hot Topic fanatic. 3. I have been a Hot Topic fanatic since I was her age (what's up, Valco!!) BUT, I digress and give this section TWO STARS for my sadness upon running into our home store, Newark Mall, on Monday night to be judo chopped in the throat by an unfriendly staff member and an enormous amount of merch off the walls and missing!! Like, literally, 18 years an avid HT shopper and I've NEVER seen the store so....sad. WA!! I'm going to shout out that it was certainly obvi they were having a humungo sale (hence the boxes w/ $ amounts on them) and because my kid and I just left the HT in the Meadowland Mall in Vegas and they had their biz together. I ran in Monday to grab a tank top for the last minute concert I persuaded my broken-foot boyfriend to go with me to (Vampires Everywhere & Get Scared w/ Aidan). When I ran in and was judo chopped, I said to the Debbie Downer behind the counter "Where's all the merch at?" He just looked at me and got back to work. I looked around, trying to find any ME tank (even in the guys sec) and nothing. I left, sadly. :( Again, I ah-dore HT. It's our first store to visit everytime at the mall. We both have our own rewards cards. The store mgr and assistant store mgr know us during Black Veil Brides season. This visit just left such a sour taste in my mouth that I had to write about it. Just a gripe: Dear HT, you're not supposed to have Taylor Swift merch. You're not supposed to have Lady Gaga blaring thru the speakers. You're are not supposed to have any Bieber gear. And as much as I sing and dance to Miss B. Spears, you're not supposed to have her stuff either. read more

3. 5 stars. I personally like the Great Mall and Stoneridge locations. For some reason this location doesnt carry everything other stores carry. The staff here is hella chill and cool. I love how they have old school cartoons or charaters. Especially Invader Zim you cant find it anywhere else but here. Minus one star since everything is sooo overpriced. read more

The manager is very mean they didn't ask if I needed help with anything they was giving me attitudes cuz my stroller was to big and I bout a shirt with a receipt from them and as I was walking out the stores the alarm went on so I thought maybe they left the scanner bar on I told them to check my shirt and I had another bag that I purchase stuff from and they was even checking that bag like I stole something they have no respect for there customers there very racist I WILL NEVER BE COMEING BACK TO THIS STORE AGAIN DONT COME HERE read more

Though this place says women's clothing in the description, it has men's clothes as well. Great store for hipsters. The clothes are cool and relatively inexpensive especially the T-shirts. Love all the other thingamajigs they sell from beanies to wristbands. The young cashier was sweet and a hipster. read more

Whoa, another first? Cool! Anyways, this is probably not the most reliable rating, but after a three day search for a single shirt, I feel that this place is worthy of 5 stars from me. Long story short, or maybe a short story even shorter, I've been on a quest to find a certain black Domo-Kun tee, and I finally got it today. Basically, Hot Topic Rocks in SF, and Hot Topic in Eastridge didn't have the shirt in my size, and the New Park store not only had my size, but many in my size! Yay for me! Domo! read more

I came in today looking for a Harry Potter banner, luckily they had the rave claw house banner which was hard to find and Aaron, one of the associates helped me out and was very friendly, Thank you Aaron for helping me find what I was looking for! read more

I aways been comeing here since 10 years me and my kids love it until few weeks ago the manger and a big guy that works there was very rude treated me and my kids horrible he holla at my 4 year old daughter made her cry telling her not to dirty his place they didn't even welcome us they made me feel very uncomfortable the second I walk in I don't ever wanna come back and I love hot topics but this one is very horrible the manger and people that works there need to learn how treat there customers I'm 30 years old and never felt treat This way for anyone like them did to me they didn't even ask me if I need help Also everytime I walk in hot topic it have a very gross smell like pee and thow upI can't wait till they shut down when the mall remodels it's for no reson very mean people I don't wanna rate it stars 0 read more

I love this store because the employees have always been so awesome to me. I bought an Avengers Hawkeye Sweatshirt from the online store and I had such an awful time I was ready to quit them for good. First the package didn't ship for a week then it was tossed into my gutters by FedEx and finally it ended up being the wrong size! When I went to the store I asked what I could do and they were very upfront about the fact they could not offer me an exchange because they don't have the item in stock but they could look up who does stock it. When I told them that I could drive to another mall they started giving me options on what to do. The best to where to a) have them start the return/exchange process or they could order another one for me and have it shipped with their stuff to the store so I wouldn't have to worry about shipping issues this time. I went ahead and ordered another one because I could give the one that is to big to a friend. They walked me through the whole process and made sure that I would get email updates on where the package was and when I could pick it up. I picked it up yesterday and it was perfect. The outside packaging was clean and nicely marked. The other thing is the girl working the front counter handed me a pair of scissors right after checking in that I had gotten the package so we could make sure it was what I wanted. After that they gave me a shopping bag so that I wouldn't have to carry the bag it shipped in through the mall. The people at this store were very, very helpful and I will for sure be ordering through them from now on when I want to get something online. read more

Very shady store... came in today and was told they just received the new britney spears funko pop which has a chase varient. they just put them on the shelf and said noone has got one yet. Yet there was no chase.. i asked the associate who then started to tell me they did not receive one... even tho every chase varient gets 1 out of 6 and each case holds 6 which means there is always 1 chase in the case... she then stated she was upset there was not a chase also... why would she be upset? Unless she planned to takenit for herself. seems these employees do not put chases on the shelves for the consumers who rightfully deserv a shot at rare pops. This is hard when employees hide exclusives in the back of the shop for eachorher, they had to have received 2 shipments as there was 6 commons on the shelf and no chase. very upset with hot topic and there employees, not cool to hide rare funkos and lie to customers stating they did not recieve any. Any real funko collector knows how chases work, they dont not send you one in a case, it's guaranteed per case and as retail stores only order cases, this does not add up, visited today june 4th 2022 at 11am please follow up with store associates read more

I hate this location. It now sucks! I've been coming here for years. The staff was fantastic, always super friendly (without being fake). My kids and I were there so often it felt like we knew the staff and they knew us. Then all of a sudden, the cool staff was gone along with the cool merch. What the hell happened?!? I tried to get a few things one day and they were taking sooooo long I had to just put my stuff down and walk out, never to return again. Mind you, I was fed up at this point of many disappointed trips to this location. Also I'm very understanding when new people are learning their job but this was crazy. I shop on-line now. read more

This store is super packed and not in customers. They have merchandise EVERYWHERE... you can't really walk around without bumping into something. Not that I really mind, but I can't really visit this store when my son is with me, otherwise i'll just be picking up stuff and telling him not to touch anything... The few times I've been here there's different reps so they either have a lot of reps on their payroll or they have a high turnaround of employees. They are friendly though, they ask if they can help with anything and let you know about their current sales. I do like their roomy dressing rooms! read more

OK, not to sound snobby (well, fine - I am snobby!) but this is not a store I would normally frequent. I'm old, you know. But I was on a quest for anything Domo for a friend's birthday present, and I was desperate. I erroneously assumed the employees here would be way too cool to help me, but was pleasantly surprised by the customer service shown to me by a lovely lady in a sexy nurse outfit. (It was the day before Halloween.) With her assistance, I found a Domo shirt. So, good for you, Hot Topic! Still can't see myself shopping here again anytime soon, but thanks for helping me out. read more

Never shopping here again. The manager is an idiot. She's not helpful at all, keeps making different excuses why she can't help you with a mistake on their behalf. Luckily my bank was able to help me file a claim. 5 stars to Wells Fargo. read more

I really don't have a choice but to visit this Hot Topic when I'm hunting for Funko Pops. Everyone seems to be very helpful except their Manager. She has this "I don't want to be here" look and "I don't want to help you." kind of face. If there was another Hot Topic close by.. I would hit that up in a heartbeat.. but I don't really have a choice but to visit this one.. This store is a joke! read more

Been coming here since I was 10. It used to be my FAVORITE store. All the people who worked there were nice, and unfortunately the past year the store has gone downhill. There's new unexperienced staff members who aren't smart enough to even open a new cash register even though there's a long line and there's enough people to work on it, and unfortunately it was so ridiculous that I had to walk out the last time I went. Also, the place is MESSY! The clearance section has thrown clothing all over the place. If the staff isn't putting clothes back or working the registers, then what are they doing?? I'm pretty much done with this store for good, unless they magically change ASAP. read more

I visited this Hot Topic yesterday with the intention of purchasing some items that I'd seen photos of on the HT instagram page. The customer service was not bad, it was nonexistent. I was not spoken to once as I made my way through the store. I was clearly shopping as I searched for multiple items in my size. At one point my boyfriend attempted to pull a shirt down off of a high face out on the back wall an associate walked right past us on the way into the back room. No acknowledgement from her at all. That was the final straw. I left empty handed to shop the online store. As a customer for decades, it is truly disappointing to experience this level of apathy from employees. read more

Came here a couple of weeks ago to get lip jewelry because I just gotten my lips pierced recently and wanted to change out the stud. The girl working here was very helpful and recommended me to get a certain pack of studs for my lip and I asked if I could return it if it was the wrong size/ type for my lip. She said it was okay as long as the product was unopened. The next day I come back to return the product because I showed the pack of studs to my piercer and he said the rods were way to long. The guy working at the store tells me that I can't return the product even though it is unopened but I can exchange it. He was the same guy that was there the day before when the girl told me I could return my item if it was unopened. wtf. read more

Came into the store and was greeted. Nice lady asked if she can help me and when I asked for help, she was really quick to help me out. Love hot topic and I will always will. Been a huge fan when they first open up. This store looks very organized and clean. read more

I walked into this store sometimes previously not having an issue. Just browsing at least 5-10 minutes max. But I went in grabbing some merchandise my niece wanted from this band. (I do not recall the name) after all it was the holidays. But, anyways I walk in and I start scanning the sections looking for anything with this bands insignia or design. I soon realize that the manager was watching me. She at first was just scanning around, but then I felt targeted because well I looked out of place. Now I usually don't make things about race but I felt really targeted as if I was going to steal from a store that I barely even shop at. She was being an absolute helicopter and I totally didn't feel comfortable in the store. I purchased the items but I still felt like the manager assumed that I had something in my bag. 10/10 not going there anymore. I would much rather travel farther to a better store with less hovering employees on the floor. If there was such a thing as a -1 star I would surely choose that. 1 Star is being generous. read more

The sales guy who helped me today was hilarious! Lots of humour, and made the effort to find my costume in other stores even though there was a lot of customers. I didn't find what I was looking for here, but he made extra effort to make sure I do if the girl who has my costume on hold (bitch, decide!) decides not to take it. read more

Hunting for pops stopped by and damn I've been to a couple hot topics through the bay and all the pops are scattered, but when I came in I was so amazed that they actually organized them! Staff was chill as well read more

Before I start I will have to say "Our shirts are buy one get one half off, and For every $50 you spend we'll give you $10 hot topic cash that you have to come back next week to use while you spend another $40 to use it but I will convineantly not mention that." you walk into the store and it's like getting bombed with workers greeting you and trying to sell your crap like Pop-uPs at a porn site. "Buy this! Just looking? We're gonna talk about your shirt and how awesome the rip and taco stain is to ty and get you to feel confortable and buy our stuff." I'm 24, so when I remember Hot Topic it used to be 12 years ago, before Justin Beiber and Lady Gaga shirts, Looking for Metallica shirts? sorry your gonna have to settle for a LMFAO shirt. Hot topic used to have the balls Of spencers but the usefullness of a store i would spend $100 at. Everything in the store is either cheaply made, rips in the washer, bleeds or rubs off on your white T shirt, This is a terrible store, The workers are to cool to care and only want to sell you crap, as soon as costumers leave I've heard them talk smack about them and laugh at what they bought. theres a guy in paticular that just looks at the girls and licks his lips as he opens the dressing room for them then wispers to his co- worker, but when i a guy asked to used the dressing room I waited 15 minutes. AVOID AVOID AVOID read more

i like hot topic a lot. whenever i go to the mall that is the first place i go to. i cant leave the store without buying something. it is all too great not to buy. it is my all time favorite store.my favorite item they sell is probably their gloves. the songs they play are great too. not only that, but the workers are always friendly. read more

This is the Hot Topic I most go to, since it's closer to where I live. The service is good, but there is one particular employee I dislike. I was shopping with a friend and I needed help getting some merchandise down. I politely went to ask an employee if she could help me. Since the product was out of sight from where she was, I asked her to follow me to where it was hung. She rudely said "Can't you show me from here?" Clearly implying that I was too short...? Anyways, she ended up following me to the merchandise (Side note, I'm 15 and pretty short for my age) When she was getting it down, she obnoxiously asked "YOU want a BLACK BUTLER SHIRT???" To which I replied to with a nod. She shot me a dirty look as she gave it to me and muttered "You shouldn't be watching things like that. It's more for the MATURE audience." As she walked away. I might be overreacting, but she was very rude and obnoxious and I wasn't pleased with my visit. I ended up not buying anything . read more