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Glendale, AZ

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HOT TOPIC · YELP ASSISTANT

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Bri D.

today i was able to find exactly what i was looking for (in this instance, clothes that are compatible with hotter weather since i still haven't gotten adjusted to the hellish phoenix heat)! as a precaution, try not to shop here on saturdays unless you like an extremely cramped and crowded experience! thankfully i was able to get in and out after i got what i wanted in less than ten minutes. as mentioned previously, i docked a star because of how packed it was. things usually go smoother whenever i come during a weekday right after the mall opens. despite this hiccup, the service was stellar! our cashier was very friendly and i was able to use my hot cash for my purchase. this is my favorite hot topic location due to its consistency, and i can't wait to make another visit soon! :3

Kyle H.

I remember back in the day when Hot Topic and Spencers seemed like different stores. Today, I can't really tell a difference as they kind of sell the same weird kind of crap. I went with a friend and they didn't have what they were looking for. At least the staff was knowledgeable of their store and let us know so we didn't have to walk around like 12yr old zombies trying to find something that wasn't there.

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4 months ago

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1 year ago

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9 months ago

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3 years ago

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2 years ago

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2 years ago

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2 years ago

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15 years ago

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10 years ago

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11 years ago

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6 years ago

I bought my daughter a Cobra Kai t-shirt there & found myself some Mochi, it was so good and my daughter's shirt was a hit at school.

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9 years ago

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15 years ago

I love this place, everything is out and easy to check out and it's a one of a kind. Every one here is super nice an d helpfull.

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7 years ago

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14 years ago

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12 years ago

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12 years ago

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12 years ago

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7 years ago

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9 years ago

do not go into this store, they are rude and didn't even try helping. bad customer service

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Ask the Community - Hot Topic

Review Highlights - Hot Topic

“The cashier lady was super nice as well and helped me set up an account with my phone number.”

Mentioned in 2 reviews

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Macy's

Macy's

2.5(135 reviews)
0.0 mi
•$$

My wife and I recently stopped by the MAC counter at Macy's Arrowhead while she was shopping for a…read moredate night outfit and looking for some new makeup. I felt compelled to leave a review because the level of service we experienced from Arisa was genuinely exceptional. The time, care, and attention Arisa gave went far beyond what you would expect from a typical retail experience. She was not focused on simply selling products and moving on to the next customer. What I watched was someone who truly wanted to create an experience and make sure every want, expectation, and concern was heard. What stood out most was that it was not about finding the most products for my wife, but rather the right products. Arisa took the time to understand exactly what my wife was looking for and thoughtfully guided her toward a handful of items that truly fit her needs and style. From a male perspective, as someone who does not buy makeup but absolutely values great customer service, Arisa is exactly what you would hope for from a brand like MAC. She represents professionalism, patience, and genuine care for the customer experience. Macy's and MAC are lucky to have her at the Arrowhead location.

I strongly recommend taking your business elsewhere. My experience at the Macy's in Glendale was…read moreextremely disappointing from start to finish. The store was dirty, disorganized, and poorly maintained, and the customer service was among the worst I have experienced in retail. The staff were rude, unhelpful, and made me feel like assisting customers was an inconvenience to them. The management was just as disappointing. I honestly questioned how some of these managers were placed in their positions because there was very little professionalism, accountability, or genuine concern for customers. The jewelry department was particularly frustrating. The customer service was terrible, and the overall experience left me feeling completely unwelcome. Customers should not be treated as though they are bothering employees or judged based on how much they may or may not spend. Especially the manager Trashy Stacey! A retail store should make customers feel respected, valued, and comfortable--not judged or looked down upon. Unfortunately, that was not my experience here. Macy's Glendale seriously needs to address its customer service, management, cleanliness, organization, and overall treatment of customers. There are plenty of other places where you can spend your money and be treated with basic courtesy and respect. Will file a complaint with BBB as well! My recommendation: take your business elsewhere.

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Macy's
Macy's
Macy's

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Hot Topic - accessories - Updated November 2026

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