Royal Spa - Pendleton Pike - Ask for Todd Johnson…read more Todd Johnson has truly gone above and beyond in his efforts. His dedication, professionalism, and attention to detail are unmatched. I picked out a new Royal Spa. As a female, I was treated with complete respect, and Todd took me seriously throughout the entire process. The sale was easy. Todd answered all my many questions. I had everything planned out for the placement of the spa. Todd reviewed my plans and verified. The installation went well! I have rusty well water at my home. Todd was willing to tackle this huge problem. He has spent countless hours giving me tips on how to bring down my PH level, alleviate foam, and clarify the water. This is the best the water in my Royal Spa has ever looked. I absolutely love my Royal Spa. I've especially enjoyed relaxing in it with Epsom salts for a perfect soak! Originally, my mom and dad originally purchased their Royal Spa in the early 1990s and gave it to me to use. I moved it to my house and used it for 19 years. Remarkably, it lasted over 30+ years before starting to have some electrical issues last summer. This is a true testament to the durability and quality of the Royal Spa brand. I ended up giving the spa to a person who was an electrician, and he was able to fix the wiring problems. Now, he's enjoying this 30+ year old Royal Spa at his home! So, without a doubt, I knew I wanted another Royal Spa! As soon as I walked into the Royal Spa store, I was welcomed by a professional salesperson, Todd Johnson. From my experience, The Royal Spa brand has proven to be top-quality and is built to last for many, many years! I highly recommend asking for Todd Johnson! He will absolutely make sure you get the assistance you need! Thank you, Todd Johnson

Great service and a great product! Highly recommend!…read moreWe've had our Hot Tub for over a year, and it gets used at least 12-20 times a month! The cost to run it is barely noticeable. If you're in the market please stop in and talk to Derek Kitchen.

I came here hoping to browse patio furniture now that I have a (small) outdoor living space. Family…read moreLeisure is a large store with lots of quality inventory, but unfortunately most of it was way too big for my small space - and far outside my price range. If you have a large backyard/patio/pool space, this might be a good place to look for outdoor furniture and other items. I'll keep this place in mind should I ever need a larger furniture set and have the $ to spend on a nice one! There were plenty of sales people milling around to answer questions, but they didn't hound you - which I appreciated.

The customer service at the top down is one of unaccountability and "pass the buck". We purchased…read moreproduct to close our pool. When it arrived, only half of the order was in the box, which had "damaged tag" by FedEx with a message that the product had arrived damaged and the FedEx Depot had had to re-package what was left of the deliverable items. Because closing a pool is a time sensitive activity, and Family Leisure packaged the containers of chemicals that were ordered, you'd think they'd have taken into consideration the fact that the packing of the items was an important thing to consider before shipping it out of the Indy warehouse. Our FedEx delivery driver is a great person. We've been on her route for quite a few years and she's always been extremely responsible, honest, and careful with our packages. When she told my husband the package from Family Leisure was packed so poorly that the product was falling out, all over her, and the box had to be totally replaced, we believed her. When I tried explaining all of this to the manager, Juan, he was nothing less than patronizing. "Not Family Leisure's problem, once it leaves the store (no accountability for the poor packing of the order), it is a problem with FedEx. File a claim with them". I asked about the timeline of closing the pool without enough chemicals that were already paid for..."that's a problem with FedEx". Juan was not only unprofessional, unhelpful, uncaring and condescending. I asked how long it would take for us to get our money from FedEx to re-purchase the 2nd container needed to close the pool...he didn't know. And his voice and attitude was so rude. I told him the way he was choosing to handle this left me no other choice than to leave him a bad review, he said, "Go ahead." So...my advice....take your business elsewhere. The Family Leisure in Carmel is awesome. Indy is awful. It's not our first experience with them but it is our last. We should have checked who we were calling when we placed our order. If I could give them a zero, I would.

Knowledgeable staff, friendly service, I just wish their showroom hours were a little later so I…read morecould buy spa supplies after work. I love having them so close to home.

As soon as Lori left (not sure if she was let go or left intentionally), the customer service…read morenoticeably declined. Up until that point, I would have rated Pate's 4 or 5 stars. I specifically emailed Pate's on September 13, 2024, before the pool closing, requesting that they ensure the hot tub was set up properly for the winter. I even flagged concerns about previous issues and mentioned that it was part of the process the team had consistently performed in the past. Despite this, the spa was not winterized, which led to a cracked filter cartridge when freezing temperatures hit. When I reached out in December about the damage, I was met with dismissive responses. They claimed the spa setup was not part of the contracted service and suggested that the issue must have been caused by factors unrelated to the pool closing. This was despite my email explicitly requesting the service, and their prior assurance that notes on my account should guide the process. The lack of accountability and dismissive tone made an already frustrating situation worse. What's most disappointing is that this level of customer care has become the norm since Lori's departure. I hope they can address these gaps, but until then, I cannot recommend them as confidently as I once did. A few observations which back up my original review: 1. Zero accountability. They don't respond to a simple email that was sent in advance of the closing to communicate with me any of the details that David is now communicating. If they were communicated before, problem solved. They just didn't respond instead. This is 2024. If you run a business and don't know how to respond to basic emails, then you probably should look at your own operations and take a little ownership of the problem. 2. People are busy. That's why we outsource these key elements of our home. We use our spa sparingly, thus the long lapse in time that went by (12 weeks). If David the owner wouldn't have been so dismissive and said at least "hey, we can do better...you can do better", I never would have felt the need to fill out this review. As I told him on the call, we both could have communicated better in this situation. However, I'm the customer, not the business owner. I shouldn't be the one to recognize that.

AMAZING FOLKS! The Service has been AMAZING! Kwvin did a terrific job putting my Spa…read moreback on line after a lightning strike knocked out the pump. As always, the folks at Royal Spa did a better job than I expected. Not inexpensive, but well worth the cost. QUALITY PRODUCT and QUALITY PARTS have kept our two ROYAL SPA units in perfect working order.

We placed a $500 deposit with Royal Spa in January 2025 for a hot tub we planned to install later…read morethis year. At the time, nothing had been built or scheduled yet. Due to a required out-of-state job relocation (which we provided proof of), we requested a refund of our deposit. That request was denied, and we were told the only option was to transfer the deposit to another buyer. While I understand businesses have policies, it's disappointing that there was no flexibility given our situation--especially since no product has been manufactured or delivered. We attempted to resolve this directly but were not offered any reasonable alternative beyond finding our own replacement buyer. I would recommend that anyone considering doing business here carefully review the deposit and cancellation terms before committing. Seems to be shady business practices. You can even brake a rental contract if you are being relocated out of state.

Mike was very helpful with a broken part in our hot tub. He was reasonably priced and responsiveread more

I had Mike out to do some work on a hot tub in a new house. He was helpful and beyond the work…read moretold me where to get parts so I could work on things myself. That's the mark of a Contractor that's got enough work they don't care about you doing some of the work to cut costs.

I could not be more happy with the service we received from Jensen's with our new pool! Matthew…read moresold me with his service and patience over the phone with multiple questions prior to visiting, then the owner - Mr Bob - helped us when we went to pick everything out and was wonderful to my wife and crazy kids. Matt then continued amazing communication and help through potential permitting processes. Day of install, mind you this was on July 3 when most people were taking off work, Mr Bob was out in the heat with his team installing and training my wife and I everything we needed to know. I could not speak better of the team at Jensen's and the service we received from them from initial call to completion of install!!!

We took in a water sample and we had high levels of ammonia when we opened our pool. Matthew you…read morerecommended a plan of action and the ammonia was wiped out within 24 hrs. Matthew saved us hundreds of dollars in one shot. Thank you Matthew also our PH was high and he recommended a treatment that was inexpensive and it took care of that within 24 hrs. Jensens pool and supplies is where you need to go. Thank you Matthew for all your help.

This place is great and Shirley is amazingly helpful. Just take in a water sample and they will…read moretell you what you need.

From the owner: L & M Recreation Inc provides pool equipment to the Kokomo, IN area.read more

they will not return a call to confirm appointment i have left at least 5 messages to themread more

I highly recommend Feathers bros..they've been in the pool and spa business a long time and it…read moreshows. Very knowledgeable and the service is awesome. Competitively priced too.

We came in to get a gift card for an employee that was retiring. The cashier tried to ring it up…read morebut was having difficulties. She flipped her light on so it would flash to get the attention of a supervisor up front. There were four other people up front not doing anything but taking. When she waved her arm to get someone's attention she got berated by one of the people up front. A late 20s to early 30s man. He got kinda nasty with her for trying to get his attention. Behind me an employee was waiting to ring up snacks for her break. As he was berating the cashier she popped from around behind me and helped the cashier. He kept on then saying why didn't you just have ( name ) help you. At no time did he even walk over to our lane. I hate saying I think race played into the interaction. The cashier was white , the supervisors were all black. The girl that was on her break getting snacks was white. Just do your job and stop standing around talking. Help each other out.

Ok, don't laugh, but we go to Menards for their bacon. Yes, bacon. They have thick cut 24oz Hormel…read morebacon that is the best and at a great price. It's even on sale today for $5.99... that's pre-Covid and pre-inflation pricing! And, did I mention, it's for 24 ounces?? They have several flavors... original, pecan wood, cherry wood, and brown sugar. All are delicious and very thick slabs of bacon. We had out of town guest this week and they raved about the bacon we served. They were shocked to find out it was from Menards and the sale price we paid. We buy the bacon in bulk (one package of each flavor) when it's on sale. Sometimes we even return for a second round. A 5 star rating for Menards on the quality of bacon sold and the sale price. I guess this is both a Yelp review and a Yelp Tip!