Royal Spa - Pendleton Pike - Ask for Todd Johnson…read more Todd Johnson has truly gone above and beyond in his efforts. His dedication, professionalism, and attention to detail are unmatched. I picked out a new Royal Spa. As a female, I was treated with complete respect, and Todd took me seriously throughout the entire process. The sale was easy. Todd answered all my many questions. I had everything planned out for the placement of the spa. Todd reviewed my plans and verified. The installation went well! I have rusty well water at my home. Todd was willing to tackle this huge problem. He has spent countless hours giving me tips on how to bring down my PH level, alleviate foam, and clarify the water. This is the best the water in my Royal Spa has ever looked. I absolutely love my Royal Spa. I've especially enjoyed relaxing in it with Epsom salts for a perfect soak! Originally, my mom and dad originally purchased their Royal Spa in the early 1990s and gave it to me to use. I moved it to my house and used it for 19 years. Remarkably, it lasted over 30+ years before starting to have some electrical issues last summer. This is a true testament to the durability and quality of the Royal Spa brand. I ended up giving the spa to a person who was an electrician, and he was able to fix the wiring problems. Now, he's enjoying this 30+ year old Royal Spa at his home! So, without a doubt, I knew I wanted another Royal Spa! As soon as I walked into the Royal Spa store, I was welcomed by a professional salesperson, Todd Johnson. From my experience, The Royal Spa brand has proven to be top-quality and is built to last for many, many years! I highly recommend asking for Todd Johnson! He will absolutely make sure you get the assistance you need! Thank you, Todd Johnson

Great service and a great product! Highly recommend!…read moreWe've had our Hot Tub for over a year, and it gets used at least 12-20 times a month! The cost to run it is barely noticeable. If you're in the market please stop in and talk to Derek Kitchen.

Customer service is excellent. Their staff is so knowledgeable and can answer your questions…read morequickly and make the perfect suggestion. Very attentive and not pushy. The Carmel store is so nice!

Well... We love our hot tub, which we purchased from Family Leisure a few years ago, but it…read morerecently stopped working. I called and spoke to Nathan and I just knew it was going to get fixed, although it has been out for months. Dillon came out and diagnosed the problem. He was very nice and full of good information. During this time, I bugged Nathan about the progress being made on the parts I needed to be ordered. Then Josh came out yesterday and worked tirelessly in very tight circumstances to diagnose the problem, promising he would be back the next day. Well, he came this morning and was just incredible. I'm not sure, but I think it was not what he was sent to do here, but after many tries with my outdated electric and other things,( including an old bandaid on the heating element), he diagnosed and FIXED my HOT TUB!!! I am a loyal customer and hope to shop for more things soon. Great Customer Service! Hard to find these days and wonderful to experience.

As soon as Lori left (not sure if she was let go or left intentionally), the customer service…read morenoticeably declined. Up until that point, I would have rated Pate's 4 or 5 stars. I specifically emailed Pate's on September 13, 2024, before the pool closing, requesting that they ensure the hot tub was set up properly for the winter. I even flagged concerns about previous issues and mentioned that it was part of the process the team had consistently performed in the past. Despite this, the spa was not winterized, which led to a cracked filter cartridge when freezing temperatures hit. When I reached out in December about the damage, I was met with dismissive responses. They claimed the spa setup was not part of the contracted service and suggested that the issue must have been caused by factors unrelated to the pool closing. This was despite my email explicitly requesting the service, and their prior assurance that notes on my account should guide the process. The lack of accountability and dismissive tone made an already frustrating situation worse. What's most disappointing is that this level of customer care has become the norm since Lori's departure. I hope they can address these gaps, but until then, I cannot recommend them as confidently as I once did. A few observations which back up my original review: 1. Zero accountability. They don't respond to a simple email that was sent in advance of the closing to communicate with me any of the details that David is now communicating. If they were communicated before, problem solved. They just didn't respond instead. This is 2024. If you run a business and don't know how to respond to basic emails, then you probably should look at your own operations and take a little ownership of the problem. 2. People are busy. That's why we outsource these key elements of our home. We use our spa sparingly, thus the long lapse in time that went by (12 weeks). If David the owner wouldn't have been so dismissive and said at least "hey, we can do better...you can do better", I never would have felt the need to fill out this review. As I told him on the call, we both could have communicated better in this situation. However, I'm the customer, not the business owner. I shouldn't be the one to recognize that.

Finding a pool cleaning service for a rental home is difficult; many businesses are full and have…read morehad their clients for years. I called at least 5 places and got turned down! When first calling Pates I was told they were filling up quickly, but that they would try their hardest to get me in. I received a call less than 2 days later to schedule my weekly cleanings. I knew nothing about pools, chemicals, anything, which is needed to know what chemicals to bring, and how to clean it. The customer service rep took the time to help me get the details, and had me scheduled. I have been using them for three months and my pool is spotless even being covered by trees! I highly recommend Pates!

Yes, Royal spa is a great home spun dealer right here in Indiana. The owner graduated from Purdue…read moreuniversity. when we bought our hot tub in the fall of 2014 we had a slight issue where the thermometer had came loose during transit. It was the owner that came out to our house and fixed this for us on a Sunday afternoon. 12 years later the heater has went out and I was able to go down to Royal spa and get the part locally with complete instruction on how to replace it. Extremely pleased with Royal Spa service and the people that make it happen.

We placed a $500 deposit with Royal Spa in January 2025 for a hot tub we planned to install later…read morethis year. At the time, nothing had been built or scheduled yet. Due to a required out-of-state job relocation (which we provided proof of), we requested a refund of our deposit. That request was denied, and we were told the only option was to transfer the deposit to another buyer. While I understand businesses have policies, it's disappointing that there was no flexibility given our situation--especially since no product has been manufactured or delivered. We attempted to resolve this directly but were not offered any reasonable alternative beyond finding our own replacement buyer. I would recommend that anyone considering doing business here carefully review the deposit and cancellation terms before committing. Seems to be shady business practices. You can even brake a rental contract if you are being relocated out of state.

Mike was very helpful with a broken part in our hot tub. He was reasonably priced and responsiveread more

I had Mike out to do some work on a hot tub in a new house. He was helpful and beyond the work…read moretold me where to get parts so I could work on things myself. That's the mark of a Contractor that's got enough work they don't care about you doing some of the work to cut costs.

We took in a water sample and we had high levels of ammonia when we opened our pool. Matthew you…read morerecommended a plan of action and the ammonia was wiped out within 24 hrs. Matthew saved us hundreds of dollars in one shot. Thank you Matthew also our PH was high and he recommended a treatment that was inexpensive and it took care of that within 24 hrs. Jensens pool and supplies is where you need to go. Thank you Matthew for all your help.

First year owning a pool and these people are great! Super helpful every time I have a stupid…read morequestion as a new owner lol

This place is great and Shirley is amazingly helpful. Just take in a water sample and they will…read moretell you what you need.

From the owner: L & M Recreation Inc provides pool equipment to the Kokomo, IN area.read more

I highly recommend Feathers bros..they've been in the pool and spa business a long time and it…read moreshows. Very knowledgeable and the service is awesome. Competitively priced too.

They have been in the business for a long time and they know what they are doing and very…read moreknowledgeable which is hard to find nowadays. I would absolutely recommend Feathers's Bros Pool Service.

We came in to get a gift card for an employee that was retiring. The cashier tried to ring it up…read morebut was having difficulties. She flipped her light on so it would flash to get the attention of a supervisor up front. There were four other people up front not doing anything but taking. When she waved her arm to get someone's attention she got berated by one of the people up front. A late 20s to early 30s man. He got kinda nasty with her for trying to get his attention. Behind me an employee was waiting to ring up snacks for her break. As he was berating the cashier she popped from around behind me and helped the cashier. He kept on then saying why didn't you just have ( name ) help you. At no time did he even walk over to our lane. I hate saying I think race played into the interaction. The cashier was white , the supervisors were all black. The girl that was on her break getting snacks was white. Just do your job and stop standing around talking. Help each other out.

I had to search for help. I was then given the runaround. This was my third visit to Menards that…read moreday. When I was finally helped, the guys were helpful. I went to checkout and let them know I was scheduling for pick up. I was told that everything would be taken to the back and ready for the morning. To my surprise that didn't happen. They made us walk the store and gather everything ourselves. My order included 50 boxes of flooring, three 5 gallon buckets of paint, three toilets, six sheets of drywall and more.