This place is horrible. Been waiting almost 3 months for service on our hot tub. I called and was…read moretold May is their busy season for pools. So I guess if you have a hot tub you don't matter. I called again last week and was told they need to check with service guys and will call me back, still no call. Their after the sale service is an absolute joke.

Dave's Pools? More like Dave's Fools…read more Absolutely a joke when having them open our pool. Steps were fumbled all along the way and when calling them back about this and going into the store, we were given the run around. Nobody could provide good customer service to rectify things they fumbled. I will drive 15 more minutes to go somewhere else then to ever come back to them. Stay away from having them opening your pool, you will be greatly disappointed!!

Royal Spa - Pendleton Pike - Ask for Todd Johnson…read more Todd Johnson has truly gone above and beyond in his efforts. His dedication, professionalism, and attention to detail are unmatched. I picked out a new Royal Spa. As a female, I was treated with complete respect, and Todd took me seriously throughout the entire process. The sale was easy. Todd answered all my many questions. I had everything planned out for the placement of the spa. Todd reviewed my plans and verified. The installation went well! I have rusty well water at my home. Todd was willing to tackle this huge problem. He has spent countless hours giving me tips on how to bring down my PH level, alleviate foam, and clarify the water. This is the best the water in my Royal Spa has ever looked. I absolutely love my Royal Spa. I've especially enjoyed relaxing in it with Epsom salts for a perfect soak! Originally, my mom and dad originally purchased their Royal Spa in the early 1990s and gave it to me to use. I moved it to my house and used it for 19 years. Remarkably, it lasted over 30+ years before starting to have some electrical issues last summer. This is a true testament to the durability and quality of the Royal Spa brand. I ended up giving the spa to a person who was an electrician, and he was able to fix the wiring problems. Now, he's enjoying this 30+ year old Royal Spa at his home! So, without a doubt, I knew I wanted another Royal Spa! As soon as I walked into the Royal Spa store, I was welcomed by a professional salesperson, Todd Johnson. From my experience, The Royal Spa brand has proven to be top-quality and is built to last for many, many years! I highly recommend asking for Todd Johnson! He will absolutely make sure you get the assistance you need! Thank you, Todd Johnson

Great service and a great product! Highly recommend!…read moreWe've had our Hot Tub for over a year, and it gets used at least 12-20 times a month! The cost to run it is barely noticeable. If you're in the market please stop in and talk to Derek Kitchen.

Bought my spa from Tim. Been about three years and everything that was promised about the quality…read moreof the manufacturer has been true so far. They honored a minor repair under warranty with no issues and chased down another problem that turned out to be the electrical contractors fault. Would buy my spa again from Tim. Delivery did not go the smoothest as my one point of criticism. I talked directly to Tim about it so my complaint wasn't blown off or anything like that. Pro tip: know in advance what direction you want your spa cover lift to go and which direction you want your service panel to go. Go through the manual's installation manual to make sure all steps have been done including closing a drain port in the motor. You're gonna have a bad time if someone decides for you or forgot a step.

I posted only good things about Tim's pools and spas.. it…read moreis my only Good To! Place for all our pool supplies., nice people and very understanding of your pool needs!

We have now purchased two hot tubs at different homes from SpaCity. They are always great to work…read morewith and have the best prices.

Owner Jeff is very knowledgeable about his products and staff members are extremely well-informed…read moreas well. They are very responsive and take time to explain how things work. They have a large active showroom and have provided excellent follow-up service, even though we are quite a few miles away from their location.

This place is great and Shirley is amazingly helpful. Just take in a water sample and they will…read moretell you what you need.

From the owner: L & M Recreation Inc provides pool equipment to the Kokomo, IN area.read more

C-Ray is a great family owned and run business that we were happy we trusted with the building of…read moreour pool. The process was well managed from planning to clean up. They are genuinely trying to build pools that their customers will enjoy owning with lower maintenance and prolonged use. They handle as much of the process in house as possible but have reliable subcontractors where needed. Have them out to bid on your job and decide for yourself.

From the owner: We understand the value of good relationships. We know what it takes to build trust, how to listen,…read morecommunicate effectively, and we know that honesty is crucial in making it all work. This isn't just business for us..it's personal! We are excited to offer 45+ years of knowledge and experience in the construction and service areas in the Swimming Pool Industry. We are proud to offer good old fashioned work ethic with our team of pool experts to your backyard. We promise to be prompt, reliable and to perform quality workmanship in every service we provide. We truly care about our customers as we continue to build long term relationships. We can't wait to meet you!

Yes, Royal spa is a great home spun dealer right here in Indiana. The owner graduated from Purdue…read moreuniversity. when we bought our hot tub in the fall of 2014 we had a slight issue where the thermometer had came loose during transit. It was the owner that came out to our house and fixed this for us on a Sunday afternoon. 12 years later the heater has went out and I was able to go down to Royal spa and get the part locally with complete instruction on how to replace it. Extremely pleased with Royal Spa service and the people that make it happen.

We placed a $500 deposit with Royal Spa in January 2025 for a hot tub we planned to install later…read morethis year. At the time, nothing had been built or scheduled yet. Due to a required out-of-state job relocation (which we provided proof of), we requested a refund of our deposit. That request was denied, and we were told the only option was to transfer the deposit to another buyer. While I understand businesses have policies, it's disappointing that there was no flexibility given our situation--especially since no product has been manufactured or delivered. We attempted to resolve this directly but were not offered any reasonable alternative beyond finding our own replacement buyer. I would recommend that anyone considering doing business here carefully review the deposit and cancellation terms before committing. Seems to be shady business practices. You can even brake a rental contract if you are being relocated out of state.

We just got our Hot Springs jet setter XL delivered today and had an amazing and awesome experience…read moreworking with Kathy Koebel at Hot Springs of Dayton Ohio. From start to finish, she made sure that we purchased the right hot tub for us... Invited us in to try out the ones they had in the showroom and talked us through all of the things that we were looking for and kept us updated on the progress of our order Since I was very stuck on one color. Would recommend them to anyone, especially as long as Kathy is there.

We inherited a hot tub when we moved to Xenia. Sam came out to service our hot tub for our spring…read moreopening. He was excellent. Very patient well mannered gentlemen. Took the time to explain the basics of maintenence as I am newbie. He didn't charge us for things not needed. I would highly recommend HotSpring. We had excellent service from our technician Sam Cron. Thank you. Hotspring was also recommended by our previous owners.

From start to finish these guys were amazing to work with. My neighbor used them and i am glad I…read morewas able to find Kalen.

Installed a cover that was faulty the first time we tried to use it. Kalen claimed it was our…read moreproblem. Never returned calls, refused to come back. Had another pro company come out and told us he completely ignored us. Poor service, horrible person. Sad but true