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    Hot Spot Promotions

    5.0 (24 reviews)
    Open • 8:30 am - 5:30 pm

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    Response time

    20 minutes

    Response rate

    95%

    Services - Hot Spot Promotions

    Graphic design

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    Reviews With Photos

    Deanna T.

    In a time when companies get by with basic service and flat personalities, Ken Brooks is one of the very last of his kind. Although I'm aware he has many clients, I am made to feel special and unique with each design order. Ken goes above and beyond with each request and is the definition of professional. One would believe to pay a luxury price for top tier service and talent, but Ken is priced lower than his competition and I've done my research for like high quality products. Do yourself a favor and never settle for anyone less in all areas, except price.

    Ken, Thanks for contributing to our new look. The service and turn around time was beyond my expectations! This is just the beginning of the relationship between Hot Spot Promotions and Arlana's Gourmet Cookies.

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    2 months ago

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    Kenneth B.

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    8 months ago

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    11 months ago

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    Kenneth B.

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    11 months ago

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    4 years ago

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    5 years ago

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    6 years ago

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    8 years ago

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    14 years ago

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    13 years ago

    Ken is the man. Asked for custom tshirts and he got them to me fast! Great work and took care of me. I will be a return customer for sure!

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    10 years ago

    Ken and his crew are the best! We use them all the time for our custom business products and marketing pieces.

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    10 years ago

    Very prompt response and good pricing. They even delivered my order - super helpful!

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    11 years ago

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    Review Highlights - Hot Spot Promotions

    “In addition Ken and his team go above and beyond to provide stellar customer service with swift turn around time.”

    Mentioned in 13 reviews

    Read more highlights

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    Go Print US

    Go Print US

    (50 reviews)

    Fair Prices Quality Product…read more Reasonable timing of product Professional and Friendly Rene and crew do amazing work, easy to work with. Rubidoux Boys Basketball Program will continue to use GoPrintUs, for banners. Thank you! -Coach Garcia Rubidoux HS Boys Basketball Head Coach

    1/5 I wish I had…read moreunderstood how this company handles situations like this before placing my order. I ordered ACM signs and business cards from Go Print US for my new business. I live in New Jersey, and I accidentally placed the order as Local Pickup at their California location. Let me be completely fair: selecting Local Pickup was my mistake. I admitted that to them from the beginning. But what happened afterward is why I'm leaving this review. Once I realized the mistake, I contacted them and offered to pay the additional cost to ship the signs to New Jersey. I wasn't asking for free shipping or asking them to pay for my mistake. I asked about oversized shipping, freight, another carrier, transferring the order, and even whether I could arrange a third-party carrier myself to pick up the signs. The result? No shipping. No cancellation. No refund. Initially, I was told that products larger than 48" × 38" could not be shipped. After I reviewed their website and Terms & Conditions and asked them to show me where that restriction was written, I received a different explanation: ACM signs simply aren't offered for shipping at all. I then specifically asked them to show me where this ACM shipping restriction was clearly stated in their website policies or Terms & Conditions. I was not provided the specific written policy I requested. Instead, I was told that Local Pickup was the only fulfillment option available when ordering the product. Again, I made the original mistake. That's not what this review is about. This review is about customer service. I live approximately 2,700 miles away. Obviously, I'm not going to travel from New Jersey to California just to pick up printed signs. I admitted my mistake, offered to pay the additional costs, and asked for practically ANY reasonable solution that would allow me to receive what I had already paid for. Nothing. In the end, I told them to keep everything -- the signs, the business cards, and the money. I'm also opening my own business, and this experience taught me something valuable: A customer making a mistake doesn't mean you stop trying to help the customer. Had they simply said, "Shipping this will be expensive, but here's what we can do," I would have gladly paid a reasonable additional charge. Instead, I paid for an order that I will never receive. That is why this is a 1-star review, and why my first order with Go Print US will also be my last. If you're ordering from outside California, I strongly recommend checking every fulfillment and pickup detail extremely carefully before paying.

    The UPS Store

    The UPS Store

    (123 reviews)

    The customer service received is always pleasant but I will say that Maleek is the G.O.A.T. He is…read morevery friendly, welcoming, patient, and willing to help out with any issues even if it's something on my end that was incorrect. The services I needed weren't offered there once and Maleek knew the exact direction to point me in. He could have just told me sorry and to have a great day but once again helpful as always!!!10/10 deserves employee of the year!!!

    I stopped by the UPS Store to return a few Amazon items and honestly forgot how convenient the…read moreprocess is. The Amazon drop-off system is so easy. I always choose return to UPS store if available as option for me. It's too easy! You just bring the item with the QR code and use the self-scan. No printing labels, no packaging stress, nothing. I was in and out in just a couple minutes. The staff is super friendly and efficient, and the whole experience always feels streamlined. It's one of those small conveniences that makes a big difference when you're running errands. If you do a lot of Amazon returns, using the UPS Store drop-off is definitely the easiest way to do it. If you have mail shipment that requires supplies and requires items to be weighed, this is a shop for all those needs. Always a pleasure to do business here. Services can be pricey but that is expected. This place is convenient in more ways than one and you pay for that. I like this neighborhood store. I'm always in and out in a flash!

    Hot Spot Promotions - graphicdesign - Updated October 2026

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