I have to give it to 'em- they get the job done, even when it takes awhile. Two sensor lights had come on in my car, so I took her in to get looked at along with routine maintenance. They thought the problem was solved, but as soon as I picked her up and pulled off the lot the lights came back on. I brought her back, and they gave me a loaner and said they'd take a look. My man Josh Ballard stayed in constant communication throughout, even sending me pictures of the progress as they tried to get to the root of what was going on. It took about three weeks but eventually they got it figured out and I was able to come pick her up. They really are a great crew, and they'll make it right. read more

I ultimately purchased the vehicle and, so far, I'm happy with it. However, I was extremely disappointed with how the sales process was handled. We spent a considerable amount of time going back and forth negotiating the purchase price and monthly payment. Throughout that process, every payment worksheet I reviewed reflected a 72-month loan. After several rounds of negotiations, they finally presented me with the vehicle I wanted most at a price that, while a little higher than I'd hoped, was still within the maximum I was willing to pay. Feeling like we had finally reached an agreement, I signed the paperwork. It wasn't until afterward that I realized the financing term had changed from 72 months to 84 months. At no point during the negotiation or signing process did anyone mention that the loan term had been extended by an additional 12 months. Had that been clearly disclosed, I would have had a very different conversation before signing. I fully acknowledge that I signed the paperwork, and I take responsibility for not catching the change. However, I believe customers should be able to trust that such a significant change will be clearly pointed out rather than quietly appearing in the final documents after hours of negotiating around a 72-month payment. Whether intentional or not, the experience felt misleading and left me questioning the dealership's integrity. While I'm happy with the vehicle itself, I would not recommend this dealership based on my purchasing experience. Buying a car should leave you excited, not wondering whether important financing terms changed at the last minute. Literally cried at the end of signing my documents due to me not carefully reading the terms and my multiple sales person's not telling me they extended it by 12 months. This does explain why it took so long for financing to see me. It feels extremely shady. Outside of that customer service and the vehicle are amazing. I am torn because I loved everything else - just wish they'd been more up front with me **the business reply is ironic. After reaching out I still hear crickets. They don't care what tactics are used...so long as a car is sold read more

Sales department did great job they get 5 stars and Cameron did great! - service for accessories install not great at all. I have to take my CX-90 back as they didn't put back my interior panels correctly also I had to figure out one of the light up door sills on my own after a quote of $400 turned into $575.00 plus had to clean my car from smudges and epoxy on my floor and leather - on a brand new car with 600 miles. I would have thought they would have taken better care. Fully disappointed! I also have marks in my new car they caused that won't come out. I would hope they will make amends as I did purchase their top vehicle on the lot few weeks back. read more

Horne Mazda Avondale - Interior hatch not installed back correctly - Car Dealers Near Me - Avondale, Arizona

We had an appointment to complete a deal on a specific car and they let us come there before they said, we don't have the car. It was 100% a classic "get them in even if you have to lie" situation. The worst example of the worst practice which gives Car Dealers the much deserved "Bad Reputation". DESPICABLE! read more

What can I say about this service department? Such an AMAZING group of people. I feel like a family member; such great customer service & service all around. Thank you Angel, Cristian, & Jimmy for taking care of my vehicle! read more

My experience began November 29, 2025. I purchased a 2024 CX 90 Hybrid. I received excellent customer service from my salesman Tabarus Phillips. Thirty days later I purchased a 2025 CX 90 and received excellent customer service. read more

I don't know why I keep coming here but I do. I had an oil change appointment today. I arrived at 12pm because I thought my appointment was at 12:30 when it was actually at 1pm. It's now 2:55 and I'm still sitting here. They're always either too busy or they try to sell you a service you can get cheaper else where. read more

I own a 2021 Mazda CX-5 Turbo, which is currently affected by the lawsuit with excessive oil consumption caused by defective valve stem seals. After my oil pressure light came on, I added a quart of oil and scheduled service, knowing the seriousness of this issue. I was told the wait time would be "a few days," and been patient as I have been in the past, including the time I waited over three and a half hours for a simple tire patch at this dealership. When I dropped my vehicle off on a Thursday at 1:00 p.m. I inquired about a loaner vehicle and was immediately told there were none available, but Emmanuel (who tried upselling me within a 3 min car drop off greeting not once, but twice on the same service I already had done there a few months back.) told me he would let me know around 6:00pm that same day if one became available because I have trade school and someone was dropping one off. Unfortunately, Emmanuel or no one else followed up for days and I was left without any updates at all. When I called the service department for an update on Tuesday around 12:30pm I was told, "no update at this time," with a promise that a technician would get back to me within the hour. Hours later, after I had to follow up again, I received the same vague response with no resolution and no loaner vehicle available when asked... Needing a vehicle because ya know... life... I requested to cancel the "service" and pick up my Mazda in a few hours. Only then did I receive a call back stating that the vehicle had just been diagnosed and did, in fact, require the repair related to the lawsuit, but that it would now take an additional 2-3 days for service. In total, I was expected to wait over 8+ days for a repair that should take no more than 4 days. My entire experience here has been filled with poor communication, a lack of transparency, and a complete disregard for customer expectations. Instead of feeling supported during a stressful vehicle issue as a loyal customer, I was met with repeated delays, vague responses, and lazy communication from this staff only with Emmanuel to "save" the day for his coworkers again, being very vague with absolutely no help whatsoever. Unfortunately, this is not the first time I have received this subpar service here, and this experience has cost you my business at any Horne dealership. Do better. read more

Horne Mazda Avondale - Mazda Lawsuit Settlement: - Car Dealers Near Me - Avondale, Arizona

the salesman Aaron tried to slip added fees in. when I questioned it he said i tried. I gave them a bad review. he called me demanding I change the review. no making things better. i would not recommend. i am happy with the car but salesmen need to be better, read more

Horne Mazda in Avondale is great--outstanding customer service and knowledgeable staff. Best of all, their pricing was competitive and I drove off in a new car knowing they gave me a great deal. Shout out to Lucas, Omari and Aaron. Fantastic team. Omari knew and explained just about every feature of the car. Very impressive. Aaron advocated for me during the negotiation, which helped get a good deal. And Lucas, the sales manager, was great to work with and very supportive of what we were looking for. I highly recommend Horne Mazda for your next car purchase. read more

Horne Mazda Avondale - Mazda 3 hatchback. - Car Dealers Near Me - Avondale, Arizona

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They totally welcome you and nice sale guy test ask you to test drive the car . All looks great lots of excitement and seem to look like I'm buying a new car . Appearance is all great but when it came down with the same manager it went down hill even with no limits on the the down payment still won't finance you or didn't try hard enough or just plain didn't care possibly didn't want to help you . Wasted my time and his and poor guy didn't get his commission on a sale . Horne Madza are plain simple careless just like if you would wait on a meat market store with a number to assist you. Next person in line read more

Last Wednesday I visited service dept because the front seat on my 2024 cx50 was coming apart. Service rep acknowledged this happened more frequently than one would think because of cheap parts. She promised to get back to me by end of day to let me know if the repairs were covered under warranty. A week later. I called and spoke with the same rep. She advised me the repairs were not covered, did not offer any information on cost of repairs until I asked, and the only explanation for her not calling me when she clearly had the information was she was jammed up the past week. Poor quality and service. read more

This dealership is the reason i permanently froze all of my credit accounts. I was planning to buy but decided not to because i thought they were being deceptive with the pricing. As i left, the sales manager at the time followed me into the parking lot to try to mansplain the change in price. It devolved into a yelling match between him--a 6ft+ man yelling with me, a 5'3" woman in an empty parking lot before they closed. Since they had already run my credit they had all my info. I immediately froze my accounts because who knows wtf someone like that would do. BUYER BEWARE. read more

I would like to say Horne Mazda has went above and beyond to fix the issues I stated in my previous review, I appreciate there dedication to ensure great service!! My experience now can be rated as Excellent! read more

I have to give a major shoutout to Aaron Fluitt at Horne Mazda. I was in a really rough spot with a broke down vehicle and poor credit Aaron went above and beyond to help facilitate a great deal with payments I can afford on a reliable vehicle that is perfect for my family. He really went above and beyond. The staff all came together to make the deal happen and I'm so grateful! read more

Horne Mazda Avondale - Inside of 2019 Chevy Equinox - Car Dealers Near Me - Avondale, Arizona

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Great experience with my early morning scheduled oil change service with Michael Kennedy.

I had a previous negative review with the service department, but Christian has taken over the service manager role and has gone above and beyond to clean up the issues that I encountered. read more

Their service center is the absolute worst. They didn't put oil in my car after an oil change. The next time I requested a courtesy vehicle when I booked the appointment, and when I arrived they said they don't provide them anymore for oil changes. Go anywhere else if you can. read more

1-Star Review for Horne Mazda Avondale / Horne Auto Group We purchased a 2020 Chevy Bolt EV from Horne Mazda Avondale, and the experience has been extremely disappointing. Shortly after purchase, we discovered a severe issue with the radiator fan, which causes the car to make a very loud, mechanical noise during cooling. Even more concerning, when the A/C is turned on, the vehicle's estimated mileage drops by 30-50 miles, which is far beyond normal and points to a major inefficiency in the cooling system. When we brought the car in for service, two failed components were confirmed during their inspection -- confirming there were multiple serious issues with the vehicle. These issues were clearly present before we purchased the vehicle and should have been flagged during their so-called 160-point inspection. Instead, they sold us the vehicle without disclosing any of these problems. Had we been told upfront, we could have made an informed decision -- either negotiated repairs into the price or walked away from a vehicle that likely has over $1,000 in hidden repairs. To make matters worse, customer service has been dismissive and unhelpful. Instead of addressing the situation responsibly, they've refused to offer any meaningful assistance or make this right. We've been left feeling misled, disappointed, and stuck with a vehicle that should have never been sold in its current condition. Transparency matters. Honesty matters. This dealership failed on both. The thing that was completely unprofessional was when we were forced to provide a 5 star review. I believe our sales person was named Omari. Please double check with your records to see who sold us the vehicle. Under the duress of pure psychological pressure he quote said I need you to complete the five star review before you leave. I need you to do it right now. I was forced while under duress to literally fill out the review right in front of him before I was even able to leave. I've talked to multiple sales people at the dealership. I understand that you have an incentive to get a five star review. But never in my life was I forced to complete a five star review before I even allowed to leave the dealership. read more

They were honest, I was in car sales for a few years and my family for decades, I went in expecting the same old bull, crap, razzle-dazzle bullshit, but they were honest to the point and ethical, I was very impressed and would deal with him at any time and wouldn't hesitate to send anybody to their dealership read more

I'm not much of writing reviews of places, but this car dealership is something else. If I could only put no stars I could. Almost a month waiting for a damn refund check on some products I paid cash. Initially I was told on Friday I should get my check and then after that I have been told check back next Friday and next Friday. I mean i made my return I did not open the parts I returned, because I didn't end up using them all. Manager is on vacation I was told. Which I am still looking forward to talk to when he is back. All I want is my money back. Also, I signed a refund paper (full name) and the guy still ended up writing my name wrong. This is bullshit. Do yourself a favor and maybe look for used or other Mazda parts out there cause this is the dealership and it's a mess. read more

Horne Mazda Avondale was the worst car dealership experience of my life. I can't believe that in 2025 car dealers are still engaging in such shady practices. We saw a car online at a good price. We drove to the dealership and test drove it. We liked it. We agreed to buy it at their advertised price, and even agreed to the outrageous dealer installed 'options'. I had a substantial down payment that was being wired to my checking account. The sales manager wouldn't write up the contract as we wanted. He was trying to get us to sign 2 contracts - one with zero down (complete with high interest and high payments), and one with our actual down payment. Then I could 'drive it home today!'. Sales manager must be getting kickbacks for writing multiple loans on the same vehicle. I wouldn't do that, so we made an appointment to sign paperwork the next day. The next day, we made the 45 minute drive back to Horne, and surprise - they sold the car that morning to someone from out of state. They couldn't be bothered to tell us it was sold before driving all the way out there. They were super excited to tell us about all the other cars they had to sell us though. No thanks, we walked out. That same day, the car's price on the website and all the other car listing sites increased by $4,000. It is still listed today almost 2 weeks later for $9,000 more. I ended up buying the same year/make/model/trim level with similar miles from a dealer up the road for just about the same price we had originally agreed to. Stay away from Horne. read more

First of all, the service department is top notch unfortunately I can't recommend the sales department. I found them lacking in transparency. The Mazda product is generally pretty good, I'd try another location instead. read more

Price fixing tactics are tired and very, very deceptive! Customer service from sales staff was sub par. Staff was not knowledgeable about their product. Unwilling to be open to information provided by reputable third-party party sources. read more

My experience at Horne Mazda Avondale was the best car buying experience I have had - and that's more than a few. I cannot say enough about David, who has tolerance for close to 2 years, and Omari, who has extensive product and financing knowledge. Not to forget their newly remodeled facility. Very comfortable. I would not hesitate to recommend Horne to my friends. read more

I have driven Mazdas for over 26 years and I would have been the owner of my 6th Mazda, but this dealership could not deliver on their promises. After being assured that the car I wanted was still available, at the price assured to me through American Express, and qualified for promotional financing, I arrived at the dealership to find that no one was willing to honor their written word. The man who agreed to the terms never came out from behind his closed door, the general sales manager never responded to my emails, and the general manager has also avoided any communication. Gratefully, American Express is at least curious to know what happened with this almost-purchase through their benefits. Yes, there is a car shortage. Yes, there is a microchip shortage. But there is also a shortage of integrity and decency as soon as you visit this dealership. read more

Horne Mazda Avondale - Car Dealers Near Me - Avondale, Arizona

They had my car for 3 months to fix an ABS sensor they told me needed replaced. $1,700. Three times I picked it up, all three times it still had the same exact problems, but also now had no brake lights. Emmanuel has absolutely no clue what he is talking about, just useless. He told me the ABS module won't work until I pay $149 for a brake flush. (Of course, I did, and that didn't fix anything.) Then I was told I needed two more parts totaling another $3,000. Maria Jimenez is rude, sarcastic, and doesn't know the first thing about cars. I drove an hour, then sat for an hour waiting to speak to the GM, Kim Yett, who could not care less about my issue. He told me they won't be working on my vehicle anymore, and asked where would I like it towed. I still have the exact same issue I took it in for in July, and they refuse to refund the $1,700 I paid them to fix it. Stay far, far away from this incompetent dealership. !! Update: After writing to the owner, CEO, and Horne family, I received a phone call apologizing for the terrible service, and offered a refund of the $1,700. I took it to another shop, and within a couple of days it was fixed - for $91. read more

We took a Mazda CX-5 down to Avondale and asked to repair an oil leak. They said it was fixable and they could take care of it. Charged us $2500+ for the repair. When we picked up the vehicle, they said there may be some extra oil left over and that it's just burning off what was on the engine. We noticed immediately that it was still leaking. We called the service manager (Maria) and she said that they fixed the leak and have video proof. We have the car with a major leak still... what more proof do you need. The car wasn't fixed and they replaced something that wasn't the cause of the leak. They are unwilling to help after multiple conversations and then quoted us another $6000 to repair the engine leak. 3-4 weeks go by and now Maria isn't returning calls and neither will the general manager. Every time I call, I get hit with the "they are not available, can I take a message" bull-jive. We have lost 3+ quarts of oil... but apparently "they fixed the leak" Horne Mazda is unreliable and are frauds. DO NOT GET YOUR CAR REPAIRS HERE. read more

Husband bought a new CX-5 and we had a really good experience with the dealership. No high pressure sales tactics, and the salesman (Sean), sales manager (David), and finance manager (Michael) were all really nice and straight up. Got a great price for the car and they were definitely fair with us on the trade. We didn't at all feel there were a bunch of crazy add ons to the price or financing. Overall, a really solid car buying experience. read more

Was trying to do some work on my car, but could not get a few bolts off. They had been on for 14 years and with the car on the ground I had neither the tools nor the strength to get them off. I went down the road to Horne (this dealership has been my go to place for years). I asked for their assistance. Within a matter of 15 minutes one of their mechanics loosened up the bolts and sent me on my way. Thanks Horne for taking care of a customer in a way that makes them truly a neighborhood car dealership. read more

Do not invest your time or trust in these people. Especially salesman Omari. After researching and looking and finding and settling on a car and price and ready to pay the deposit Omari revealed that they had been working another customer. I literally agreed to pay their price and instead of selling me the car they sold it to someone else. This is a shady and nasty as a company can be. What a total waste. read more

Horne Mazda Avondale - My sales agreement minus my info - Car Dealers Near Me - Avondale, Arizona

I came in with questions and they were answered!! I arrived early and Paul was able to help me with everything he was very patient and understanding and when it came to reiterating he did and helped me understand the prices the apr the miles essentially everything and i would 100% recommend going there and will go there again because of paul read more

Andres "Dre" Martinez was a pleasure to work with. He was responsive to all of my inquiries, did the best he could to meet my budgetary constraints, and made the eventual purchase quick/easy. read more

I won't be coming back here. 12/14 of 2023 I came in for an oil change. Just an oil change I took it as a good sign they took my car in for the full inspection, but imagine I was stupid and made plans the same day; glad I didn't. It's my first lease. I expected to be able to just come in, get my work done; and besides the air cabin filter (and the conditioner shit I didn't need but was sold) I shouldn't have paid ANYTHING. Looking over my receipt a year later, cause I don't want to pay for my car right now; I was charged for the oil change. It literally says FRONT PAGE that all of these things are COVERED BY MY WARRANTY! I'm not calling to get this fixed or do my service, I'll go back to the dealership that sold me my car; highly recommend Chapman Mazda. I shouldn't have been charged 55$ for an oil change. Also, I'm on a lease and as soon as I left the building I'm getting messages to finance a car with Avondale. I don't trust them. 0 stars if I could. Scammed me with pour ins!! I will be going to Chapman Mazda and bringing my receipt from Avondale. If Chapman explains I was scammed, I will be getting my money back. Whether that's showing up and demanding one, or disputing it on my cards. I don't care how long ago it was! read more

Purchased a new CX-50 from Horne, went to drive it home and only made it three blocks. I looked at the dash and warning both front tires low on air, only 27 psi. Turned around and took it back to have them put air in , they should have noticed this when they were preparing the car for delivery. Had to unload my wife who has Parkinson and after 20 minutes they finally got the tires aired up I had to get her back in the car. The next thing Horne did was call me three days after I purchased the car with a check for 33K and accused me of writing a bad check for the car. So I went to my bank and inquired abour my check, they stated that my check cleared the day after I wrote it. I called Lisa and told her what my bank said, she said that there were two checks written for cars on the same day and one was no good. She said she sorry about accusing me of writing a bad check. You would think that Horne would have their facts straight before they accused a cash customer of writing a bad check. I had received a standard email from there general manager Mr. Yett before all this happened stating they have great service and if I have any problems to contact him directly. Well I sent him a email stating all the problems I had with his dealership and never got a response back. The same with my sales person, left messages and phone number no call back. I will defiantly not be taking my Mazda to Horne for service, they don't seem to know the meaning of the word service. read more

Dishonest. After negotiating (in bad faith), and several from the sales team involved, they presented their deal. We settled on a total cash price for the used vehicle. The next day another sales general manager called to say they could not honor the previous day's price, and upped the number by a couple thousand more. We walked. read more

Was getting ready to buy a used Lexus ES350 from this dealership. Liked Andy (general manager) and was shopping around. I eventually picked them and was 15 miles from my house. Had the check in hand but wanted to do a pre purchase inspection first. Adrian (sales rep) said, "yes" and asked to meet me at a nearby mechanic shop. Then, silence...then Adrian texted me and told me that I don't need to go and said, "We have certified techs here who make sure our vehicles are front line ready." Very shady if they don't allow independent inspections and ask you to just trust them...DON'T BUY FROM THEM. read more

Wife took her car to Horne Mazda because her A/C went out. They gave her an appointment time and 4 days later they had not done any work and lied to her on the phone. She spent $500 for a rental car and never even looked at it! I DO NOT RECOMMEND HORNE MAZDA... we will NEVER go back to Horne Mazda. They are liars.. DO NOT TAKE YOUR CAR THERE FOR SERVICE! read more

Purchased a vehicle 2023 Sales team could not remember my name &called me another name several times.One gentleman made me feel extremely uncomfortable and yes I gave him the feedback directly. *System issues, disrespectful, uncomfortable *Once purchased I learned the engine air filter was overdue for a change as well as the spark plugs. *Sold me a vehicle with an "security system" but no batteries for the remote to prove it works. * Dealership bare does minimum to get used cars ready for resale here. read more

My Mazda 6 had a recall. I brought my Mazda here to perform the recall. The service was awful the mechanical work was very poor, and this company has a core issue with credibility. Horne replaced the subframe on my car(warranty). 1) They never called me to let me know it was done, I had to call them. 2) the mech work was poor , the subframe on the left side is 1/4 inch forward . 3) They put both fenders on with no clips the fenders were just flapping in the wind , a total of 14 clips were loose or broken and they reinstalled them on the car very poor quality. 4) they claim they gave he a quote for necessary repairs but they lied about this repair estimate. 5) car making engine noise and engine movement is excessive now. I took the car back to have them finish the job and fix all the poor mech issues. Big mistake! They put on four new clips to attach the fenders Once again they never called me after two days I called them and they said it was ready for pick up. They gave me an estimate for 1200 in repairs on the second visit. The manager claims he gave me this estimate on my first visit , he lied! They stole my owners manual and my receipts. They have a thief at this dealership to steal my owners Manual and my historical receipts is unkind . Don't ever go to this place unless you like poor mechanical work and your items stolen. I going to file a police report just to memorialize the theft. read more