Update: They never contacted me and I never got my money back. And I just got a spam email from them telling me "I am attempting to contact you in regards to your heating system" ..... Um you never touched my heating system. Don't trust these people. They are clearly out for dumb people who don't know better. read more

These guys will block your driveway while on a service call and then not respond when dispatch asks them to move.

horrible beware! We had an HVAC system installed 7 years ago. we are now finding out a final inspection was never done. We have tried 3 times to schedule. no response. I called and a very rude man named Grant did not like my attitude when I was talking with him.......how would you feel living in a home with a gas furnace that never had a final inspection with the county????????????? This is unacceptable for a company. I spent 45 minutes on the phone only to be able old I was being rude....you would be rude too if you spent that much money on a gas furnace and find out the company didn't do he final inspection. ....Run the other direction....Beware! read more

Leak under kitchen sink was discovered on Monday. Horizon plumbing tech came on Tuesday and identified the problem: the kitchen sink faucet needed a part replaced. When checking status with Horizon dispatcher, was told that the part was ordered and a service call would be scheduled after it arrived. Meanwhile, no water available for cooking or cleaning! Called to follow up on Thursday.... No progress. Called to follow up on Friday.... Was told that the part was shipped to the Delaware warehouse (residence is in Maryland), and it would not be available until Monday! Five days of delay, because Horizon couldn't manage their process. (And apparently is unaware of FedEx overnight delivery service. ) STILL waiting for an appointment! read more

I had an AC and furnace installed by Phillips Air in Concord, NC at the end of this April. I wanted them to install another AC and Furnace for the downstairs. I called and found out Horizon bought them out. I asked if pricing has changed and was told they need to come out to my house to give me pricing. I asked to do me a favor before I have you come out. Please re-price what I bought from Phillips Air this past April to see how much the price has changed. I am fine with paying more due to inflation but if the price doubles, it is a waste of your time and my time to plan a visit at my home. I was told that if they can't come out that I should find another vendor to sell me an AC and furnace. Needless to say, I can't believe that this is the outcome Horizon wanted from buying an existing company with existing customers. I will be an ex-customer unfortunately. read more

Great service. Was reminded of appointment through email and phone call. On the day of appointment I received a call regarding the exact time technician would arrive. Service was great. Technician was very knowledgeable and informed me of what service he did. Communication was great all the way around. I bought a service contract that was reasonably priced. Appointments for spring and fall appointment dates are already set. Good company that does an excellent job! read more

Consumer beware! Do not use Horizon Services for your plumbing or HVAC. I have been nickeled and dimed by them. First they installed a new furnace, which seemed great but then come to find out the AC condensation line was not installed properly. I only found this out 5 months after the fact, when the AC was being used. Horizon came out to install a a new pump but I had to pay for it?? It was their installation error in the first place. Talked them down to $500 from $700, only to find out this part is $35. And it took about an hour for the service to be completed. I was not provided with an itemized invoice, but know it should not have been this expensive. Then about a month later, I needed a drain cleaning so I called Horizon. They were unable to clear the clog after having them out twice, but again, I was still charged for the service that they could not provide? The technician that came out did not have the tools he needed to even get the job done. I had to ask a neighbor to borrow the tool. And all they wanted from me was to have them replace my pipes, to turn a $150 job into a $2k job. From past history with this company, we said no to pipes being replaced and to just clear the clog. But the technician's boss would not allow him to do that so he left without clearing the clog. So, after three days of not having working plumbing (Four days of ongoing issues where I couldn't even stay in my own home), I had another plumber come out in hopes of clearing the clog. He was able to do what two Horizon technicians could not do in a matter of minutes, stating "if they had just tried a little harder they would have fixed it". Horizon charged me for a service they couldn't even provide. And left me with an improperly sealed toiled after not putting it back correctly. Overall, do not use Horizon unless you want services to be done poorly, to be overcharged, and have to call them out to complete more of the same work. read more

Horizon Services - Plumbing Near Me - Windsor Mill, Maryland

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I probably should give 3 stars because the work was good quality and the plumber was only 30 min later than I was told. So, that said, over $700 to get a toilet serviced. That's all the works, new supply line, wax ring etc. To replace the entire toilet was over $1000. If you need this kind of service, do yourself a favor and YouTube it and DIY. You'll save HUNDREDS. read more

What a rip off. Our upstairs AC unit broke and Horizon Services came out to give us a diagnosis and potential repair. They valued an evaporator coil replacement and install at $6,300 in addition to the $114 fee to have them come to our home. Comparable repairs online showed the fee to be no more than $3500. We ended up going with another HVAC company and had the entire air handler replaced the next day for $4000 instead rather than an overpriced coil for $6300+ with greedy Horizon Services. When we asked about the huge differential in price to other companies and their estimates, we were told by the repairman that Horizon is the "Lexus" of repair companies and with that comes a higher price. We will never be working with Horizon again and advise others to go somewhere else with your business! read more

Office was very polite, quick turn around for a service call. Steve Vag is great technician! Great all around experience!

My AC was making a shrieking noise. The original appointment was next day in the morning, but customer service did arrange a technician to come in the same day. Super good! The technician was very nice and professional. He fixed the issue quickly by replacing the capacitor. But $495 price was so expensive that I felt being taken advantage of, which doesn't include dispatch fee and fuel surcharge. If they provided a branded unit, I might feel a little bit better. Reasonable cost range to Replace an HVAC Capacitor: $120 - $400 https://www.homeadvisor.com/cost/heating-and-cooling/replace-ac-capacitor/ I hope above can help you! read more

techican told me a price and then charged more on the invoice. I was busy doing something else when my husband paid the bill not knowing what the guy told me the price was. we are selling our house and he told me we needed refrigerant in the a/c unit, he was not asked to check the a/c, he was here for the furnace. anyway I paid to have the stuff put into the a/c because it was the right thing to do and that's what he charged me more for, over $100 more than he told me. I'm not saying the work was bad, we will have to wait and see but definitely customer service is dishonest. Update. If the company is really interested in making this right then they should be calling me instead of asking me to call them and go through all the prompts and 5 different People to get to the person who will finally might help me. read more

wow, their chat wouldn't even answer a simple question and disconnected me twice. plus they lazily snet me their info page on heaters and the link doesn't even work! read more

Horizon Services - guess they don't want any new business. - Plumbing Near Me - Windsor Mill, Maryland

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I want to update my review regarding my prior issues. I was contacted by the supervisor who did refund the money that was put out for the service they provided. She asked if I wanted to get a quote for my dryer and let them know what it would cost for it yo he repaired, however I'm just grateful that I got my money back that was initially put out. I do think instead of asking a consumer to get a quote after the mess I was caused maybe do a rough estimate and just add ti the refund. All in all I'm just grateful again that someone who was professional called me back and tried to make this right. read more

After receiving the response and a phone call from the contact individual below, I contacted them. The person's mailbox was filled and there was no other opportunity for contact. I stand by my initial review. DO NOT CONTACT THEM, PLEASE?!!! When I responded to a Horizon ad for complimentary service, I was very pleased. The price was lower than BGE Home and the turn-around was really fast. After the inspection, they recommended I purchased a $20,000.00 unit but instead purchased American Home Shield. Once I finally inspected their work - seven months later - I discovered they had sabotaged my units and set me up for for a massive failure! The technician DID NOT insert a filter in my unit!!! I'm now dealing with a flood in my basement and a clog in my inside filter area. Avoid all contact!!!! The clog was due to the Horizon technician's work. No wonder he spent such a long time in my basement. read more

My AC temperature was not dropping. I chose Horizon because their reviews seems to be positive on Google. They were here in no time, did a quick diagnosis and decided that my contractor was bad, they replaced it. my temperature however never dropped below 70 degrees, just cooled a little better. They wanted to charge $420, I talked them down to $382. there was a $50 discount that I never heard anything about from the technician, so I assumed that was the discount, though less. I asked for an itemized bill to get an idea of what the part cost, they said that's not something they do... they transferred me and said they would call back, they need did. I researched the part and realized that it ranged between $10 and $40.Now out a few hundred dollars and 3 weeks later during the heat wave my AC is not cooling again... this time they took four days to come out, and this time they can't affirmatively tell me what's wrong with my AC, they just gave me a number of suggestions which may or may not work. They left without a solution, and I realized that they didn't know what they were doing. read more

Had issue with our HVAC and the Horizon guy came out to check it out while my wife was here alone. After checking things out, he recommended replacing the motor for a "discounted" price of $1500. My wife called me and I told her to decline as the AC started working again. He tried to scare her with gloom and doom, and tried to pressure her in sale. I had DM3 Heating and Cooling come out and all we needed were the coils cleaned...$200. Just be careful with these guys trying to take advantage of you. Get a second opinion before doing ANYTHING with these guys. read more

A few weeks ago the heat in my home stopped working. My Gas Boiler is covered under my home warranty but when I called to submit a claim I was told it could take several days before someone could come out to look. I have a 10month old baby in the house as well as two other small children so I setup the claim and started looking around for recommendations for HVAC companies to come out sooner. One popular recommendation on Nextdoor was for your company, Horizon. We called several other companies but Horizon was the only one that had same day availability. Even though Horizon was the ONLY company that required a charge for their estimate we decided to hire them in case the fix was quick in order to get the heat back on in our home. Our thought was that if we had to play a little out of pocket to get it fixed sooner then we were certainly willing to do that. The technician came out to our home to diagnose the issue. Within minutes he turned the heat on. I was very excited to hear the unit turn on so I asked him what he did! He snapped back at me that he was not going to tell me because it was not a fix but a work around and I could sue him if it broke again and I did not pay him to fix it, only diagnose an issue. I explained that if what he did wasn't safe I would never use it but if it was something that just got stuck or a setting that was misconfigured I would appreciate him telling me what happened. The technician again, refused to share any information with me. He continued looking around my unit and fussing about this and that. He finally stopped and said I needed a new aqua stat, pipe with damper, and expansion tank assembly. He said the prices would be around $800, $1500, and $300 respectively. I must have looked shocked at the prices because he got very agitated and said something along the lines of if you're not going to pay to fix it then why am I even here? You're wasting my time! I explained that I HIRED him to come out to hopefully fix the unit to get my heat back on and I was more than willing to pay if it was a reasonable cost. I told him I am still digesting the numbers you said but I have not decided either way. I asked him how long it would take to do the work and he began to explain that it would take HIM about 2 hours but if I hired other industry "scabs" it would take them 8+ hours. I then got a dissertation from the tech about how he's a master something or other and that he has 25+ years of experience. He then changed his opinion on fixing the unit and said I should just replace the entire system. I asked how much a new boiler costs and he said his company starts at $10,000 and up. At this point I felt as if I had heard enough and needed to either get another contractor or buy space heaters and wait for the warranty company. He asked me if I wanted to proceed with the repair or replacement and I explained that I would need to talk things over with my wife and get back to him. At that point he really got aggressive and started huffing and then got one his phone. He told me he was texting his supervisor that I completely wasted his time and he should have never come out. He told him he hates coming out to "estimates" because it's the same story every time. He then told me if I call him back later he is definitely going to charge me MUCH more because he's not working on a unit after other "scabs" have touched it. I work in the customer service field and I felt disgusted with this interaction. My stomach turned to think how audacious this technician was when talking to me, a customer, IN MY HOME. This is what I paid $90 for? Really? This tech should NEVER be allowed to interact with customers....ever! He may be very good ...hell he may be the best at what he does but if he were on my team he would be fired in a heartbeat! There is NO excuse for this type of blatant disrespect and lack of customer service. He is a representative of your organization and I'm sure this is not the type of representation you want to have. Needless to say I finally had to ask him to leave and commented how belligerent he was in our conversation. He ended by telling me he wasn't a complete "asshole" (his words) but if I called back it would cost me. Since then I had both a Sears electrician and Smith and Sons plumber come out to fix the gas boiler. Combine, they spent less than 2 hours for the repairs. The total cost of parts (covered by warranty) was under $400. That is certainly far less than the almost $3000 your tech initially quoted me. Not bad for so called "scabs" and their customer service and good humor were incredible! I received a letter in the mail from Horizon which was supposed to be a repair quote but was nothing more than a typed note on how the tech wasted his time and I was unwilling to proceed with his repair at the time he came out. Nothing about the cost of individual parts or labor. read more

If I could give them NO STARS I would. I once called them for a furnace cleaning. Just a furnace cleaning. All went well; the cleaner even said that my 15 year old furnace was looking good, but he had to check one more thing. He was seeing if my furnace could withstand a very high heat, some pressure gauge couldn't be higher than 40% or something. All of the sudden my "looking good" furnace was a POS that needed to be replaced immediately! In fact, he said that he was going to turn the furnace off, as he didn't want to risk the expansion tank bursting. Even had me sign an official document stating that he was not at risk. He said no problem though, I'll have my guy come out to give you an estimate for a new furnace. The estimate came in at 18K. Like I said, all I wanted a furnace cleaning. I turned them down and had a family friend who replaces/installs furnaces and boilers for a living, check out my furnace. He said that while my furnace setup was simple, I could easily get another 2-3 years out of it. Don't be fooled by these people, have another TRUSTED source check out your furnace/boiler for you. These people are crafty con artists. I understand that they have to make a living, just be honest with people so that you don't rip them off. read more

Horizon Services is our plumbing, heating, and a/c service of choice. They helped us when there was a blockage from our kitchen sink beyond our utility sink in our basement. H.S. had serviced our old heathing and a/c unit faithfully for years, providing suggestions to help extend its lifespan. When it came time to replace our old heating & a/c units, H.S. was the only company that we called. They listened to our wants and needs in the new unit, laid out a variety of units and cost and helped us to choose the one that best met our needs. H.S. goes out of their way to explain the process, regardless of the size of the job. Plus, they contact you when it is time to have your a/c & heating service. H.S. has wonderful staff regardless of the time that you call. We had a issue occur at 1 a.m., so we called H.S. to have a technician come out. The employee answered the phone "Its a great day at Horizon Services. How can I help you?" It was 1 a.m. and he was so friendly and understanding. This company knows how to listen to customers. It appears to me that they believe in the 80/20 rule. Listen 80% and talk 20%. We will be their customers for life. We have recommended H.S. to our family and friends. read more

Listen my house was messed up from the wrong lines and everything!! The guy from this company came out and he was very professional and completed the work in a timely fashion.. I am very impressed with the quality of the work!! I am truly grateful they sent this professional to my home !! read more

TL;DR - I was the customer from heck, but all 8 of the Horizon personnel I worked with were friendly, patient, and incredibly professional. They bent over backwards to earn my trust and confidence, and delivered superior results! Our furnace stopped working the day after Thanksgiving. I called Horizon in the morning and they had a tech, Shawnte, to our house shortly after noon. Shawnte was great. Very friendly and very fast. He quickly advised us that the furnace shut off because a roll out switch had been triggered. This condition typically happens when the heat exchanger has been cracked, and it can result in very high levels of toxic gases in the flue. I watched as Shawnte checked the exhaust gases with a probe, and the readings were in the thousands of parts per million when they should have been below 50. Shawnte's boss, Carl, then came out with a camera designed to check for cracks in the heat exchanger. I sat with them as they inspected the heat exchanger and found a series of cracks exactly where they predicted they would be. They had a sales person, Rebecca, out to me that evening. She put a very thorough system estimate in front of me, based on the options I wanted. She answered almost every question I asked, and, when she didn't know the answer, she called Carl, the service manager who had come out to my house, to walk me through the details of the system, Horizon's parts and labor guarantees, and how their installs differentiate them from other HVAC companies in the region. Later, when I decided I couldn't foot the entire cost of the very nice system I had Rebecca spec out for me, she came all the way out to my house AGAIN (on a Sunday!!!) to help me pare down when I was seeking, sweetened the deal with discounts, and even had me speak with her sales manager, Cameron. Keep in mind that my conversation with Cameron happened at 7:30pm on a Sunday night! In the end, I agreed to a system that was still very nice, much more efficient than the system I already had in my house, but without all the bells and whistles I thought I could afford. Horizon had a team out *the very next day* to replace my system, and the team, Adam, Tim, Sean, and Dominic were just incredible. Friendly, informative, and patient. They even stopped in the middle of their work to answer questions I had about the system they were installed, etc. They worked for 12 hours to get it all done that day, and Tim and Adam stayed late to walk me through all the ins and outs of my new system and thermostat. Definitely recommend!!! read more

I have the best heating system you can buy for your home actually two systems for my house I never had one problem with them till I hired Horizon to do some maintenance more or less get them ready for winter cuz they had a special within one month both units broke then conveniently they had to come back and fix them I haven't had one problem since I'm just saying read more

The tech sold ma policy that I already had. He said to use it for the following year. Lilly, the customer service supervisor, goes to my voice mail without my phone ringing. She is never available when I call back. read more

Had a AC installed earlier this year. Installed next day. This is where they get you. Have been having issues since the install. Service tech are scheduled days after you call. Haven't been able to fix the unit in almost 8 months. Their managers will give you a story that they are going to make it right. No follow up and will won't honor their guarantee. Their online chat and online scheduling never get a call back need to call for everything. Will never use this company again for any services all talk no service. read more

Warning! I called then to unclog my disposal. They advised me that a replacement disposal install would be $1,000! Home Depot sells good disposals for 130-150. The nice technician was able to unclog my disposal and the bill was $105. A fair price., I think this business model is unethical for a National company. I won't use them again. read more

I have used Horizon Services to install our AC and just today a new water heater. My experience has always been great with the techs and sales teams. My water heater broke overnight and I called this morning to schedule an appointment. Sharon in the dispatch department said someone could come the next day, but she would call if someone cancelled. She called me back shortly after and said there was a tech who could come same day. Kevin was the tech, and was pleasant to work with. Within two hours he was done. Not the cheapest company but it's worth it for me for the timeliness alone. The ONLY request I would have is to give the best price upfront. I've had to negotiate each time, which I expect from any company, but how quickly and how much the price drops can be surprising. For the water heater, I was able to cut $1000 off the initial offer in 30 seconds. I want to reiterate that both Sharon and Kevin were fantastic. All in all this company is great. read more

Horizon tech came in today to do their annual inspection of my HVAC system. He found that I needed a new capacitor. Price to replace a $15 capacitor was $385. Totally ridiculous. read more

Horizon Plumbing does not honor there own Contracts written for their Customers with their Customers. Horizon Plumbing called me to remind me that I have an HVAC check up with their Company that was written up in my Contract with them last year, 2021. This service is free and no under no obligation for a paid service. So I set a date with them to come out and perform the service. Prior to my scheduled date, they called me to ask if I would reschedule my date because they are getting a lot of emergency calls for A/C outages. I of course agreed because my A/C was working just fine..."knock on wood". So we set another day. Well, they sent someone out but the wrong Technician was sent. They sent out a Plummer to do an HVAC job. That didn't go well. So we set up another date, but not before the scheduling person told me the mix up was not her fault, that it was mine. Anyway, she felt that she needed to address the matter with her Supervisor, which I felt was a great idea. Then Supervisor called me explained that she didn't know how the confusion was made, but if she could set up another day for me with the right Technician. I agreed. We set up yet another date, and prior to that was called by that same Supervisor if I would reschedule my date because of the many emergency calls of A/C outages. This time I refused. This company called me to remind me of their obligation to me by contract and in the end refused to honor that contract because they were not making any money off of my services. read more

The technician sold me a 400-dollar capacitor when repairing my A/C, without any brand info or product specifications.

I wish I could post this with ZERO STARS.........I am life time resident of Baltimore City. Retired Military and Baltimore City police officer for the last 27 years. I live approximately 6 blocks from the Baltimore Count line. When I called Horizon for service (after receiving a solicitation in my home mail) I was asked "do you live in the City?". When I stated that I did, I was informed that "none of our techs will come into the city." I think this is shameful. To summarily exclude ALL OF BALTIMORE CITY from your service area is recriminatory. I am glad that I don't live in the county and unknowingly supported your company. Good day. K.C. Bailey read more

We experienced an emergency incident overnight where our heating system went down in the middle of frigid conditions. Following my research I called to schedule time for a tech visit and assessment. Everything was perfect as I explained the problem until I was asked for my address. Upon which I was asked if I live in Baltimore City or County. When I responded that I reside in the City, the operator with a surprising yet embarrassed tone conveyed "we don't work in the city, sorry" and hung up. Much to my surprise, I didn't get to share that my home is closer to their office location than we are to downtown Baltimore. In almost 2020 its disheartening to see that the stench of discrimination by where you live still exist. This company doesn't even deserve the single star it's just been afforded. read more

The work was done but it think it was priced to way too high and I was also charged a fee of 25.00 for gas.

We hired Horizon for a low water pressure issue in our Owings Mills Home. The plumber (Quintin) was outstanding. He did a great job analyzing the problem and offering options. The final solution work great and his work was imaculate. The problem is the Horizon backoffice customer service was awful. After several calls and email i never got my written estmate nor my final invoice for the completed work. They have tranaitioned to a new system but 5 days later after a great job by the plumber i still dont have either document. Very poorr repsonse for work I already paid for and just want my receipt. Too bad, because the plumber was great, but I will not use Horizon again. read more

Cool, calm, collected......and cool cool cool!!!! What heat wave???? After moving into my new house and finding out my A/C unit was 22 years old, calling Horizon Services was the best thing I have done! They came out with 24 hours, customized a system specifically for my house, and were here the next day to install it. Their highly trained techs were amazing, kept my house clean, and installed the system incident free. Since that day, I have had absolutely zero issues, and have been living in complete comfort. They also offered great warranties and discounts, which helped in going easy on my wallet. If you are in the market for a new HVAC system, I would definitely recommend Horizon services. read more

Called for ac service and was told we had a freon leak. We asked for an estimate on replacing the system. The quote was written up with a cost, then a 10% discount, then another 10% discount. This price manipulation makes a customer think he's getting 20% off. He isnt. The 2nd 10% is off the LOWER number, after taking the first 10% So, 20% of a $10k cost is $2000, right? The way this company does their math, your discount ends up being $1900 - which is not 20% as they'd like you to think. This pricing tactic is deceptive and dishonest. read more

Awful customer service from Horizon Services. Had the heat pump at my home replaced in January and have been waiting since then for a Rebate check. I was told it could take up to 12 weeks to arrive and when it did not I tried calling customer service on April 17th. I was promised a phone call back on Tuesday and that never materialized. I called again on Thursday the 20th and again promised a phone call. It is now Monday the 24th and after calling again this morning and being told I would be called back I still have not heard anything. While I was satisfied by the work performed i will never recommend to anyone because of the lousy customer service since then. **UPDATE** After posting review and my 5th phone call in a week I received a phone call from the Customer Relations Manager. Was able to quickly and painlessly resolve my issue and had the rebate check in my hand less than a week later. Updating my rating to 3 stars but could have easily been 5 had the follow through after the install been better. read more

Well first of all, they have me listed as living in Cherry Hill, NJ. We haven't been there since 2014 and had never used Horizon while there. We sort of inherited Horizon last yr. after the merge or acquisition of Level Services. We had been customers of Level for several yrs and never had any complaints or issues with their servicing of our HVAC system and even a plumbing issue. They contacted us 2X a yr to do a system check-up and work was done properly and promptly. If we had to call them, they answered promptly and tech was scheduled immediately. Since the merge with Horizon, just trying to get someone on the phone is a joke. For instance... yesterday I returned a call from a rep who left her name and number requesting me to call back. I called the number waited a few mins listening to their 'commercial' for services for a lesser price that I pay, then someone answered and I said I was returning Ms. XXXX's call. I was transferred to a HOLD and another commercial for a few minutes. Then the person who answered transferred me again and this time I got a message the 'mailbox was full' and was disconnected. All of this took about 15 mins. About a month ago, we had a plumbing emergency on a Sat. (leak under kitchen sink). I called requesting emerg. service. Was told it wasn't available, so made an appointment for the following week while water under sink was shut off. Plumbers (2) showed up on Tues., replaced leaking valve. I requested other issues to be addressed and they took pics, said they would be back in 3 or 4 days to address. Never heard from them. We have a yearly service plan for checkups 2x a year. We scheduled our spring appoint. for late April and on the day of, was called that they had to postpone and would reschedule. They never called. We have been in and out of town during the past month and since it's been cool we really hadn't used the heat or air conditioning until about 2 wks ago when it went into the 90s. Turned on air for 1st time this year and got hot air. Since we were going away next day I waited until we returned to call them. I was immediately told that there would be a significant charge for the visit since the system was not working and the contract we have is for tune-up only. When I debated the charge with the rep. stating that had they shown up when scheduled THEY would have discovered that the system was malfunctioning and it would have been serviced as per contract and if there was something broken, then of course, we would be responsible for additional charges. That got nowhere so I asked them to just send the tech and we'd go from there. The tech arrived and stated he had not been told about the service plan and thought he was there only because of the air conditioning not working. We talked about it and he looked up or account and agreed to diagnose the problem as part of our contract. The problem was that a plug in the outside unit had come off somehow. When reattached, the system tested out fine. BTW, the tech was a Level tech and was very polite and knowledgeable. He found that the plug didn't fit snuggly and easily tightened with a pair of plyers in about a minute. When reattached it was snug. Oh, and he's the reason I gave this review 2 stars instead of 1 star. While he was here and looked up our account he mentioned that we had not had our fall service done last year. I asked him to look again as I was positive that we had it done before winter. There was no record of it in the account. I looked it up on our calendar and it was done on Sept. 30th. Ironically, that was our 1st service with the blend of Level and Horizon. This is the time for us to renew our service contract, but I'm hesitant to do so right now as the company now seems to have customer service issue from initial contact to follow-up that were never an issue with Level. read more

Disappointed since Horizon has acquired Level. Level would contact us for routine service every 6 months without fail. Nothing from Horizon and when we contacted them we have to wait 6 weeks. Already disappointed because they can not fix winter noise of imbalance unit. read more

Tech gave me 6 options ranging from $2200 to $800 to replace a tap! The service visit was an additional $50. After paying for the visit, I said no thanks. I ended up calling a other company that came for free and replaced the tap for $300. Update 5/24: Manager called and explained the tech had used the wrong pricing plan. The cheapest option now was $550.They also said that they have 2 years parts and labor warranty hence the higher pricing. read more