Tech gave me 6 options ranging from $2200 to $800 to replace a tap! The service visit was an additional $50. After paying for the visit, I said no thanks. I ended up calling a other company that came for free and replaced the tap for $300. Update 5/24: Manager called and explained the tech had used the wrong pricing plan. The cheapest option now was $550.They also said that they have 2 years parts and labor warranty hence the higher pricing. read more

I contacted Horizon for an A/C tuneup. They responded very quickly. Once my information was taken, I was transferred to another staff member to schedule an appointment. Once the employee discovered that I live in the part of the zip code that is in Baltimore City and not Baltimore County, she told me that she could not schedule me. She was not rude but stated they don't do work in the city. She was not able to provide a readon why. read more

We hired Horizon to install a new sink! The plumber was great. It took him longer then expected but we were glad we were quoted by the job and not by the hour. The workmanship was excellent. He was clean and neat and made sure all the mess was gone before he left! I will definitely use this service again and highly recommend them. read more

I did the Horizon maintenance plan to keep our HVAC serviced. There was nothing wrong with it. They came in and did the annual service and replaced a couple parts on the furnace that they said were getting old. Three days after they did the annual service, the furnace did not work. Obviously, there repairs broke the furnace, and I had to call another company to fix it. I strongly recommend never using this company. Also, it was way overpriced when they. The Horizon technician replaced the igniter during the annual service and it took him two minutes. He charged $600 to fix it. read more

Our Central Air unit stopped blowing cool air so we setup an appointment with horizon via online. A tech came the next day and proceeded to do a shady diagnostic on my central air unit. Afterwards he claims our compressor had gone bad and said the fix would be 4000$!!! WTH my wife said under her mask and explained that since the unit was under warranty there's no way that price is legal. He said that's because of the labor! My wife asked how much they charge an hour and the tech proceeds to make up numbers. After my wife lets him out the door he sits in his truck for 10 mins then comes back and says his boss allowed him to lower the price to 2900. Haha! My wife says goodbye and tells him to be on his way. Afterwards we call my mom in law who know someone who owns his own hvac company. He stops by a few hours later does a legit round of test and says the whole unit is working fine all you need is a new capacitor. Charges us 200$ and everything is working fine. Sets up our new nest thermostat too free of charge. So the sum up everything, horizon services tried to charge us 4000$ for a 200$ job. When we declined they still charged us 89$ for a bogus diagnostic which was a dam lie! Nobody should use this company EVER because they are shady they lie they price gouge and do very dishonest practices to maximize their profits. They will be reported to the BBB and probably the local news until someone is held accountable for this nonsense. Please avoid this company at all cost. read more

I recently made a call to Horizon whom I have been using a few years for a leak in my kitchen and wanted it fixed before vacation. I was surprised when they told me I would charged an extra 89$ just to come so long story short, I called Another local plumber whom I paid the 1500 bill and a new plumber. Sorry for you you lost my business read more

Questionable business practices. I called for an estimate explaining I would need bathroom fixtures removed and then subsequently replaced after a tiling replacement project. Do you provide that service, "yes", we will dispatch a technician to review and estimate your work. The technician arrives and I explain the simple details of disconnect, install new/change shut off valves and reconnect as a separate service. Ohhh, we don't do that but let me talk to you about this $499 a year service plan that gets you discounts on our services. Cause the things you are talking about might break and we can save you money. No thanks but here is the $49 fee you want for entirely wasting my time. Fancy trucks with logos are just window dressing. Don't fall for it. Find a real professional service company. read more

This was our first time using Horizon, on a Sunday with our AC down and humidity returning. We were hopeful it wasn't an expensive visit, and our tech Danny was professional, knowledgeable, and fair. Arrived early in the morning, repair completed in an hour! And explained thoroughly. We used another local service prior to this, but they were closed on Sunday! Who does that in a service business? Thanks, Horizon and Danny for putting a smile back on our face, and knowing we made the right decision calling you (and will become regular customers from now on!). read more

They scheduled the wrong people to come out to solve the problem with my furnace which they knew about when the appointment was made. I called in to speak to a manager the girl on the phone was RUDE and made it out like there are no managers you can talk to. The nasty girl on the phone said she will pass my message on to customer service and I might get a call back in 12 hours. I am still without heat as I got the same problem came up on my thermostat. I had them scheduled to straighten out an installation error that they made and I had problems since it was put in. Now I have to wait for someone else to come out and hopefully fix the problem.I had a bad service call from them after my system was put in and from that point I used BGE Home where I had a whole house contract and they discovered that when my furnace was installed they used the wrong size exhaust pipe. No wonder why I had headaches when the heat was on .CO2 leak from the 2" pipe that was installed when the installation manual said it required 3"pipe due to the length and elbows in the pipe. I don't recommend this company at all. I should have spent the extra money and got my a/c heat furnace from BGE Home now Constellation Home. read more

Buyer beware! They lure you in with a $59 service fee and jack that up if they don't get the final sale. I paid $109 for the service call to get an over inflated cost to remove kitchen sink/faucet and install already purchased new sink and faucet. Quoted cost was $2100 but the tech was doing me a favor because it should be $2700. What a complete waste of time and rip off. It is a 3 hour job. $700 an hour? Stay away! Horizon should be ashamed that this is their business model. read more

Horizon services is overpriced!They will lure you into a cheap price for a seasonal check-up.But then if you become a costumer that's when the extraordinary high price kicks in.I paid $421 for the HVAC capacitor that when I looked up in Amazon the price is less than $20 bucks!They charged extra price for the check up and I ended up paying $509.If only I can return their overpriced "service" and use BGE Home instead.I would not recommend Horizon service to anyone. read more

3rd canceled appointment for a tuneup yesterday. When my warranty is up on our system, horizon will be replace they don't care about there Service contract customers. read more

I appreciated the same day response to my complaint, from HORIZON customer service and Dave, who listened to us and expressed their concerns and wanted to make things right. We will receive a refund and are satisfied with the final price we paid for the work, approx. $172. Els 443.814.0764 read more

Scheduling was very easy and accommodating with Horizon Services. Tech gave an "on the way" call before showing up. Very professional and was thorough in checking my system. Very satisfied with the service and will continue to call Horizon Services for my furnace and AC needs. read more

Had an appointment time frame set from 12:00 pm to 3:00 pm. They arrived around 4:30 pm after I had to call the company to see where they were. It took them til 1:30 am to complete an air conditioner replacement. No apologies, no discounts. Definitely could care less about your time. Will never use them or recommend them again. read more

Horizon came on time. The technician was pleasant. The technician was also very honest told me what my problem was, and told me the cost even gave me some tips how to save on my heating and air-conditioning costs. I will call them again and recommend them to all of my friends. Thank you Horizon. read more

Apparently they are only interested in getting you to buy a new unit. Charged me $200 to come out and within 5 minutes tell me I needed a new unit. Left telling me they couldn't fix it and that it was on its last leg. Called another company and they had it running in less than an hour. They did get a good laugh when I told them what Horizon told me about a unit that's 7 years old. Still not sure why they charged me $200 and couldn't fix a low voltage short. read more

We had a tricky plumbing issue. The first plumber did make a repair, but it didn't resolve the problem-not his fault. He fixed what he thought the issue was. The second plumber was a complete waste of time, and he did nothing. He also said some pretty negative things about his own company. After calling for three days trying to get ahold of a manager, I finally got lucky and received great service from the plumbing manager of the Maryland office (Clifford) and the plumber he sent (Mike). They both went above and beyond for us. I can't express how appreciative we were for the great service we received from both of them. Clifford listened to every one of my complaints and dealt with them, even when I am sure he was tired of hearing from me. Mike was relentless in his pursuit to fix our issue. He explained everything he was doing and why. Honestly, if it weren't for the two of them, we would no longer be Horizon customers. They are the only reason there are any stars in the rating at all. The customer service--especially those considered managers or supervisors in that department--is horrendous. They have no issues not returning calls, sending you from one office to another (only to either be left on hold for 20 minutes or completely ignored) or just hanging up on you (they did claim to have phone issues). A handful of customer service reps were polite and friendly, but when it comes to anything out of the ordinary, forget it. The management of the call center needs to be addressed because honestly, customer service isn't really their strength. Luckily, they have some great employees doing the actual service. I would definitely use the in home service for the technicians, but don't have high expectations for the customer service portion. If you do, you will be frustrated and disappointed. read more

Horizon was quick and professional. Thanks for the great service. Will definitely use again.

No thanks. Please use the info you have to better train/educate your staff. There is nothing for us to discuss.

Update. They have sent techs out but still not right. I lost ALL of my refrigerant due to someone not tightening a cap( compressors run on oil, mine had none) should have replaced the compressor. Now I have zero AC still and won't see a tech for at least 24 hours. Wish I went somewhere else, don't regret your decision. Go somewhere else read more

Called Horizon for weekend service on our natural gas fired boiler. Technician arrived on time/was very nice/observed COVID protocols. CONS: Technician was unable to diagnose problem. read more

Just got home to learn that we were charged over $450 for a simple 30 minute kitchen faucet replacement (using a faucet we supplied). I will check with them tomorrow but there is no way that should cost that much. Wasn't a rush job or anything- we called Friday and the earliest they said they could come out was Wednesday(today) Work seems okay but $900 an hour?? Yikes!! .I'm hoping they just made an invoicing mistake that can be cleared up with a phone call. UPDATE: Customer relations did call me back and explain their pricing policy and were kind enough to refund some of the money we paid. They were very nice and I now have a better understanding of their unique pricing structure. (Non-emergency calls priced the same as emergency calls) Will keep that in mind in the future. read more

Overall very unhappy with the service. If you need 410 Freon look elsewhere. They have a flat rate, under 3 pounds is $300 something and over 3 pounds is $725. I needed 3 pounds 12 ounces. So i was charged about $400 for 12 ounces of Freon. Then I was convinced to sign up for a plan so it saved 15% on the Freon but the plan was $100 bucks so I ended up spending $750 for 3 pounds 12 oz of Freon. Asked around and for roughly 4 pounds the rate should be about $225 to $275. I feel robbed and upset about it. read more

I don't recommend this place at all. HVAC wasn't working, and decided to call them. The service tech couldn't figure out what was wrong with it exactly, but gave me verbal quote $900 to fix it. So if you don't know what's wrong with it, how did you come up with that estimate? So I called his office and requested an itemized hard copy quote that broke down the estimate. They refused to provide me my information requested despite paying the $90 diagnostic fee. read more

Just finished reading some of the negative reviews on this site. I'm completely thrown off. I had the COMPLETE opposite experience. In a nutshell, boiler shutdown by a company I did not trust. I called Horizon for a second opinion. Eric S. came out assessed the same unfortunately, however he showed pictures of my boiler and there was no question it was on last legs. This was 2 days before Christmas and FREEZING temps were on the way. Horizon had someone within the hour at my home to measure and give estimates, and could have it installed THE NEXT DAY! Todd gave us many options on pricing and finance. the next day the 2 man crew came in and showed 15 minutes before the scheduled start time. EVERY Horizon employee was professional and courteous. They made sure they kept my home clean while working and left the basement looking better than when they got there, lol. They made us feel that our business and our needs were the only things that mattered. I AM A CUSTOMER FOR LIFE! Thanks again for making sure the family that was coming for dinner on Christmas day was nice and warm. read more

The Plumbers who did the work on my Kitchen and also my bath room were professionals, efficient, and did the job well. I was going to hire them again to install my water heater and also the acid neutralizer. They already give me their estimate for both jobs. So, I check with two more plumbing estimates and to my surprise Horizon Services was way too expensive. The difference in dollars was not only by a hundred but $2,700 plus with the same workmanship with a very professional finish. I will not call Horizon Services again on any of my plumbing problems. read more

Terrible company. Can never get a supervisor to respond and was told they don't make service calls. Had an appointment that was rescheduled by them. Technician came for rescheduled appointment (4 hour window) and arrived on Thursday for maintenance service to my boiler. Broke a part and had to order the part from the warehouse. Came back with the new part on Friday (another 4 hour window) and broke it trying to put it on. Was told the part would be ordered again and they would come on Saturday. They called Saturday and said part was not in would be in on Monday. Sent appointment for another 4 hours window to wait for technician. Got a call on Monday, parts not in ordered too late on Friday. No guarantee on Tuesday, waiting on parts Supervisor will call in the morning. No call! Called Horizon and was told part was in, but supervisor did not call because he/she was late coming in and was in a meeting. Tech should come between 1 and 3. it is 1:14 pm no work from anyone if tech is coming. Once they fix what they broke I will be asking for a refund for warranty and going with another company. read more

While my initial experience with this company was unsatisfactory, they did a good job resolving the issues and work quickly and professionally to provide high quality service. We are very happy with the product, the installation, and our overall experience with this company and would recommend them in the future. read more

Worst experience ever and will be contacting the BBB. Our heat stopped working and we had an evaluation we were quoted $4800 for a band aid fix , yes you heard me right a fix and they would have a sales person come the same day to talk to us about a whole new unit to compare the difference. We got a second opinion we only needed a new fan motor a $300 fix. The most dishonest company I have ever encountered I would not recommend. If I could rate zero stars I would do that. read more

Our AC is not working and my husband just called (after being on hold for a ridiculous amount of time) to make an appointment and the woman on the phone said they don't service 21093. We aren't in the city and we've seen their trucks in our neighborhood. So forget it. read more

SCAM! SCAM! SCAM! This company is FRAUDULENT. I placed a call to them because my furnace wasn't working properly, not broken but it simply wasn't staying on long enough to heat my home properly (cut on/off after 3seconds). Two technicians came out, turned my furnace off and the technicians pretended to take pictures to "look for the problem". They never turned the furnace back on to see what I had described. After taking pictures for 35minutes, they told me that because my furnace was 19 years old, I needed to purchase a new one. They said there's a small crack that can "potentially" become dangerous and separation that could "potentially" cost lots of money. They asked if I had a husband or spouse that could help me with the cost of a new system and when I said no, they immediately contacted the company to forcefully set up a consultation for me to speak with someone about financing a entire new furnace. They gave me an estimate of $20,000. I kid you not, $20K for a FREAKIN furnace that wasn't broken but simply not performing properly. They left my home and still never turned my furnace back on. At this time, my home was 66 degrees and I have two children here. They charged me $104 just for that visit WHICH THEY DID NOTHING. After crying my eyes out about the stress of possibly having to pay $20K, I decided to go on YouTube and see if I could figure it out on my own. I came across a video that said to try wiping off the burner sensor, so I did, and guess what IT FREAKIN WORKED! I was scammed out of $104 and bullied into consulting about a new system. I'm definitely going to contact the BBB regarding this company. Safe to say, thanks to me, my children and I are warm and safe for another night. To all single, unmarried women, please be cautious with companies like this because they pray on us in hopes to scare us into purchasing/financing really expensive equipment instead of actually helping us. I pray that this doesn't happen to anyone else. Oh, and if they try to lie about anything in this review, I recorded the entire interactions. WORD FOR WORD! read more

I had requested a visit to my home to provide me with an estimate for replacing a heat pump. A representative named Scott Williams visited my home for what I thought would be a 'look at the existing equipment, assess the need and provide an estimate'. Instead, this guy decided to hold a lecture series on Horizon, state of the art (read Sales) of heat pumps and went on to ask questions about what the other company (which he seems to have seen at my drive way) told me, so on and so forth. He apparently came over with the idea of spending 1.5 hours with me, discussing everything about heat pumps and Horizon. When I tried to bring him to the point which is 'look at the equipment and provide a proposal with all details through email', he left in a huff. Great job, Horizon Services, LLC! read more

Very disappointed. The furnace in my house stopped working on the coldest night in January. Although I was impressed with the customer service of dispatch and the timely response, I cannot say the same for the Technician. I am stating he was not knowledgeable about what needed to be repaired, but I am faulting the integrity. He recommended for me to purchase an entirely new unit, $8k or more. Since the house was warm, I was able to have another company look at it. New thermostat and a $50 part and it is fully functional. I don't know if they receive commission from sales, but he lost on this one. read more

The Horizon technician who installed my hot water heater was a monster! I called Horizon services to check my hot water heater because it was leaking. They said they would send out a technician the next day in the afternoon. When he arrived the first thing he said is that the tank had two cracks on the outside and that is why it's leaking. The next thing that he said is this can't be fixed it has to be replaced. Now I know hot water tanks are expensive so I expected a high price but not $4000? So I asked him is this the lowest price you can offer me? So he came back with the discounts that he can put together he can get me a hot water heater tank for $2,500. Since I didn't want to lose my hot water I agreed for him to start the work. Keep in mind he wanted all the money up front and he didn't offer me any financing. He started the work and things started to get heated between him and my mother when she asked him to tell his delivery man who was bringing the new tank to not block our driveway which I knew he was only going to just drop off the tank and leave. But my mother is an elder woman who just loosed her daughter my sister five months ago. She needs to be respected inside her home so when this technician loss his temper and went crazy talking to us like we were children or we worked for him? And he threaten to call his office to send out another tech to finish the job? Really? I was ready for him to go. So after the job was completed I asked him about getting the work financed and he said that I was supposed to ask he that before starting the work. After a half an hour on the phone outside my front door. By the way, he was loud talking with his boss on speak phone putting all my personal information out to my neighbors. After 5 1/2 hours later it was all over. What a knight mare. I advise you to stay away from these crooks they will do their best to pull as much money from you as they can and this guy Calvin is an very unhappy person who needs anger management classes before going back to work for Horizon Services. And I just found out this company offers military discounts? I am retired military but he never said anything about what type of discounts his company offers their customers. My advice to you, stay far away from Horizon Services! 8/16/21 update. I received a phone call from a Horizon Services customer relations representative who heard about what happened with the technician who installed the hot water heater. She expressed her concern about the technician did and stated that Horizon does not tolerate this kind behavior from their representatives. She also said how sorry she was that this happened and that she would send me a discount for the cost of the hot water heater. I believe that Horizon Services truly cares about their customer's experiences with their company. And I appreciate the customer relations representative reaching out to me. Thank you. read more

Well I called these guys to do a regular check up(I usually use BGE Home). My AC was working perfect before the tech came out. Now the AC is blowing HOT AIR...called them and almost lost my mind on them, so they are sending another tech. If they fix whatever the other socalled tech did, I will update my rating but for now. STAY AWAY!!! read more

Woke up on a Sunday morning and my nest thermostat had an error message indicating no power. I googled an HVAC service company that would respond on a Sunday. Horizon was responsive and sent a technician. The tech was very courteous and sincere but totally misdirected me. He didn't have a testing meter and didn't know how to use mine. After two hours he concluded that I had a bad defrosting control board and bad compressor. He went on to recommend a total system replacement. He sent me a proposal to replace my 2 ton compressor with a 1.5 ton compressor ($3,782) and the defroster board ($839). He said it would cost $10K-$15K to replace system. I then went to Home Depot and purchased large space heaters to get me through the night. The next day a tech my neighbor recommended looked at it. He found a low voltage wire that had rubbed bare and determined my thermostat was defective. He also confirmed compressor and defrost board are working properly. He said the reason my compressor was building too much pressure was because the previous tech ran the unit without the blower motor running. He also showed me that the compressor is a 2 ton not 1.5 ton. Had the Horizon tech replaced my unit with a 1.5 ton it would not have been sufficient. In the end my repair required $200 for some electrical tape and a new nest thermostat, not a new system! What should have been a $90 diagnostic visit and $200 thermostat replacement ended up being $89 for horizon, $200+ for space heaters, $200 for thermostat and $200 for tech who knew what he was doing (he charged $100 but I tipped him an additional $100 for saving me thousands). So, I spent an extra $400 as a result of a bad diagnostic assessment by the Horizon tech. Would have spent much more had I followed through with the tech's assessment. I believe the tech was a nice guy and sincere in his assessment. I think he was poorly trained. read more

They are quick to respond when you need an appointment, but if you have questions or problems about/with the job they did, good luck getting past the girl that answers the phone. I have been calling with a request for a receipt for 8 days now. I paid $1200 and can't get a receipt immediately? In addition, they misdiagnosed the problem and sold me an expensive product I didn't need. Which resulted in higher costs for me because I had subsequent damage due to their misdiagnosis. I have been trying to discuss this issue with them, and can't get past the gatekeeper who answers the phone. Maybe someone there will see this review and contact me. read more

When asked for a HVAC qoute, they demanded that both husband and wife be present. This is a common hard sales tactic. Not interested.

A few years ago, I got a special offer from Horizon Services. The technician who came out to inspect, said both the heating and air conditioning systems, consisting of furnace, AC, and a heat pump, were all in good condition and didn't need any service. So, I contacted them for service the next year. This time, a different technician told me that both the outside AC unit and the heat pump were very low on Freon. The prices he quoted for adding the Freon were extremely high compared to a previous time when we had it added. So we declined. Concerned that the equipment might really be low on coolant, I had another company come out to check. The service technician measured the amount of Freon and determined that in both units it was slightly high! So the Horizon technician was dishonest. I would never engage them again. read more