If I could give them a zero I would. Our furnace burner went off before Christmas and would not stay light. At first I was impressed how quickly they came out to take a look at it. The tech said they had to order a part and they would contact us when it came in to schedule a install. Over two weeks later nothing. I called and called and they could never ever tell me anything. They had no idea when the part would be in or give me a time frame on when they expected it to be in. After 3 weeks of NO HEAT and NO ANSWERS I gave up and called another company. Their tech came out that day and four days later I had heat. Thanks for nothing. read more

I have always received wonderful service with horizon. Their employees are on time, Knowledgeable and friendly.

I will NEVER use Horizon again. They have charged me $500 for a part that costs $85 on amazon.

Horrible. Great at advertising. Horrible at actually doing work. Charged $500 to install a garbage disposal and I had to have another plumber come and fix the shoddy work. Charged hundreds to fix an outside spiquot and I am now calling another plumber to fix their work. read more

Also called today, your first girl very nice. I explained I have five dogs one is very sick I need someone asap. It's already 84 degrees in my house. I waited on hold for a total of 27 minutes to find I have an appointment august 22nd between 12 and 4. Really that's not what you advertise. I understand it's Sunday but a week and 2 days from today. My dog could be in the hospital. Thanks but no thanks. If you didn't recognize my name. I didn't get a chance to change it yet. Ron and Theresa Butrymowicz. I went with another company. They were nice came out 4 hours after I called fixed it. By the way easy fix. Had to pay Sunday emergency price. My dogs are worth it. I have 5 pomeranian dogs super furry. Like I said one sick. You don't even care about animals shame on you. read more

RIP OFF!!! RIP OFF!!! $326 to replace a flame sensor of the furnace, which is according to a local company, only $30 to $40 plus labor cost of around $75. HORIZON billed me 1) $79.50 dispatch/diagnostic fee 2)flame sensor $271 minus Priority Partner plan discount of $40= $231. 3) PP plan $10/month. When they came out to check my furnace flame sensor , Technician said without their membership plan which is $10/ month to replace the sensor it will cost me $231+$79.50 =310.50. So, I joined their membership plan for $10/ month. After work , he changed the price to $271 for the sensor and after saving $40 with the plan I ended up paying $326.43. STAY AWAY FROM THIS COMPANY!!! Always look for LOCAL Companies to do any kind of work. They will provide better services and warranty and will not rip you off!!! This is the reply to Horizon's comment about my review . Your Technician didn't give me any other options. The only option was to pay $79 dispatch fee and don't let them do the work or pay the rest which was supposed to be $231 ( turned out $271 +79 after the work) just for 5 minutes work and get the work done. I called your company on 11/7/2019 and nobody returned my call yet!!! read more

Thanks Dave P. You've fixed my heat while explaining everything clearly. He came on time and only charged me for what I needed. He put on those shoe covers each time he came in the house and cleaned up after himself. I've been ripped off before by other companies that didn't explain everything, but wanted to give me a big bill! read more

Plumber was very friendly and courteous but I felt like I was robbed blind. I was not familiar with any plumbers in the area so I called Horizon because I had seen their extensive marketing campaigns. A plumber came out within a day or two of calling and spent a fair amount of time trying to solve my problem. I had two separate leaks in a sunroom and he spent hours cutting into my walls and replacing pipes, thinking it would solve the problem. The next day, I walk into the room and there is still water all over the floor. I called Horizon immediately, within an hour or two they sent out the same plumber again. It took him 5 minutes to realize that the leak was coming from behind the dishwasher, due to a faulty install a few weeks before. I had mentioned the dishwasher install the day before, but he did not see how that could be causing the issue. After spending $1900 on what turned out to be precautionary measures, I felt incredibly frustrated and annoyed I had shelled out so much money on things that did not need to be done. I was trying to be optimistic and hope that I at least avoided some more extensive plumbing disasters in the long run, until my kitchen contractors came in and laughed at the parts used by Horizon. Being an older house, they assumed that the part used to connect the PVC and copper pipes was a handyman's mistake from a long time ago. When I informed them the part had been put on recently by Horizon, they were dumbfounded. When I called a technician after my service with a question about paperwork she was incredibly rude to me and could care less about making sure my questions were answered. It was not until I demanded to speak with a supervisor that I felt I was being treated well as a customer. I would not recommend Horizon, as I have no further interest in overspending on work where the legitimacy is questionable in the end. read more

Total waste. Waited a week for a HVAC problem in the summer and when the tech came out all he tried to do was upsell me to another unit. Pumped some Freon in charged $80 and left problem not solved. Don't waste your time or money with this business. read more

Be careful when setting up an appointment with is company was told over the phone that they could not give pricing over the phone to install a smart thermostat. They would not even give me a starting or a max price. All they wanted was there dispatch fee for coming out. Was told over the phone that would be $79 but then was told $95 when they were here which I refused to pay bc all the info they gave me they could have easily given me over the phone. The service tech that came out even said I don't know why they waste everyone's time by doing things this way. They wanted to charge me almost $2,000 to install 2 smart thermostats. Which would have only cost $400 to purchase the thermostats themself. I understand there being an installation fee but come on over $1,600 is a little crazy to me. This is why they would not give me any info over the phone. I understand the tech being frustrated as I can see this happening all the time to him but he then send me and invoice stating I was very rude which I was not at all I was just calling his company out for overcharging people. After reading the reviews I can tell that I am not the only one that this has happened to. I just want with Horizon because the Previous homeowners had them install the HVAC systems. Which now looking at past receipts they to were over charged. Over $20,000 for 2 Systems. I learned my lesson today to go by what people tell you about a company. Very disappointed. read more

Watch out! They woo you with umpteen ads, clean trucks and fast response time. But you will pay through the nose for those niceties. The Gory Details: Horizon came out in April to perform a free service check on my AC unit (longer, separate story). As is the norm, the tech identified multiple deficiencies, which were then repackaged on the service summary as Good, Better, & Best recommendations. Right out of sales school... 1) The Good recommendation was to add in freon - a lot of freon apparently, since the price was $650. The notes said it was leaking. 2) The Better recommendation was to perform some $900 in repairs and rework on the compressor/condensor (I have new coils o nthe heater), then add freon - so $1,500. 3) The Best recommendation was to replace the unit (it is 15 yrs old), which would range 6k-$9k. Um, ok. Buh bye. So I called another regional service company (Fante's) and paid $60 for their sping tuneup service (I have never called them before). Their tech spent about the same amount of time (1/2 hour) on the unit. He stated that the unit, while old, is running fine. It needed no parts or service whatsover. I asked whether adding refrigerant would help the system to run better. The tech stated that adding refrigereant was 'completely unnecessary'. Finally the tech said that, with a unit this old I should be ready at some point to replace it. I asked him for a rough quote on costs, to which he responded "$2k to $5k" depending on the model and efficiency. I can allow for some moderate level of disagreement among contractors, but this is not moderate. This is some Evil Knevil-jumping-the- grand-canyon level of disagreement. So - while I cannot use the word ripoff or fraud to describe my encounter (that would be wrong) - I will say simply that I am never gonna call Horizon again. read more

If I could give them a zero I would. We booked an 21 point maintenance appointment on 2 individual units on June the 11th. The appointment was set for July 24th between 8:00 am & 12:00pm, we received a phone call from dispatch at 7:30 am the morning of the appointment telling us that they needed to reschedule the appointment due to overbooking the day on their part. However, they were at my neighbors house within a week to evaluate and install a new system for $20,000. They were out on a Friday and installed it on that Sunday. I've never used Horizon Service before but they were recommended to us. I'll never allow them in my home after this. I recommend that you use your locally owned business. read more

Stay far away. They are unethical and extremely overpriced. Not just a little, extremely overpriced. You may want to consider that more than a few of the one star reviews start with a repair tech arriving and recommending quite expensive temporary repairs or replacing the system with a new one at an extremely high cost (anywhere from 2-3 x the average costs). We had a similar experience to others here. We were in the middle of a heat wave when our AC stopped working. The tech arrived and gave us a repair estimate of over 1K (noting it may not even get you through the summer) versus replacing the whole system. A salesman quickly came out and gave us a quote of over 17K to replace the AC and furnace. Google AC and furnace replacement and see what kind of numbers you come up with. Just keep reading the low star reviews here to learn more about their tactics. Get another quote or better yet, don't call them at all. You've been warned. read more

Was very happy with the tech & the repair. The second time I've used Horizon. The 1st was to install a new HVAC system. They did a fantastic job! This was for a plumbing repair that was discovered during the HVAC install. Again, a fantastic job. Thanks! read more

Called for service on 3/26 to my father's house because our heating went out. The guy came out serviced the system and made no recommendations. Said unit was just a little clogged, everything should be ok now. Unit came on all was well. Unit went back out 2 days later on 3/28...two guys showed up this time. In a matter of 10 minutes or less was told we needed $3900 of work done not including labor. With out knowing, they then switched off the main switch to the unit saying the unit was beyond repair and left. Once I came home and inspected the area where the heating unit is located, I noticed the switch was off while the indoor temp read 48* I switched the main switch back on and the unit fired right up. Needless to say I was VERY UNHAPPY with the service I received!!! read more

Long-in-short, customer of theirs for several years with maintaining my heat pump but dropped them for MoreVent. It wasn't the sales techs that always push maintenance agreements. It wasn't the petty charges (one proposal included an estimate to remove a deceased mouse that had gotten into the heat pump... which I would have simply picked up and tossed into the woods before they closed it up had I been made aware). What was the straw that broke the camel's back was after the most recent visit, we had agreed for Horizon to call me the Monday after the appointment to discuss new heat pump options - I was finally ready to buy a new system. Monday no call. Tuesday no call. I call Wednesday multiple times but gave up after waiting more than 5 minutes each time (so much for having the "service plan" for "priority service" -- which they recognize you by phone # when calling so not sure if they are unable to prioritize existing customers on inbound calls or not). I take to online chat and the person/bot said not to worry and they'll have someone call me right away from a specific number. I get the call and pick up -- more hold music... after waiting some more, it was evident I was simply placed back in the queue. Someone eventually got back to me while I was in a meeting (of course) so they left me a VM saying there is about a 30min wait time when calling in and I just need to wait it out. Forget that. Put a few RFQ's out to other service providers and got a flurry of responses. MoreVent responded within 15 minutes and had convenient evening availbility within the next day or two. They installed a new system the following week. Sorry Horizon, you had your chance. I provided honest feedback to Horizon (they asked in an appointment follow-up email) and I let them know what was going on. My mistake, and the actual prompt for this review --- Horizon has been calling me now multiple times a day, but only ringing once and then disconnecting. I actually got to pick up before the call dropped but they still hung up. I would have saved them from this scathing review but I shouldn't have to block the number of an established business. For me, the sun has set on this horizon. read more

What have to is only good things in the past I always use gold metal for my plumbing needs and when I called for service horzrizen and I was very happy. I have such in their company when I needed a new swer line they were able to do it in one day and it was the $7500 dollars I spent will always use them. The only thing for me improve there business is when you all they can give a ballpark price. read more

spent $11000 having Horizon replacing our air conditioning unit and it didn't even work for 24 hours! they sent out a tech to look at and he said there was nothing wrong with It, the temperature in the house was 92, he said it mysterio must have fixed itself. not the answer you want to hear after spending $11000, I am sure I will have problems in the future things don't jus t fix themselves! read more

I received an email offer for the inspection/maintenance of my heating system and central air conditioner and I took advantage of it. The technician came within the expected time frame, was very polite, explained what he was doing throughout, and was professional in completing his job. I have no complaints at all. read more

$2600 to install a hot water heater! And got roped into their service plan. they call everyday to schedule a "free inspection"....That means find a problem and charge more money. Fool me once... read more

I had my Air-handler and heat pump replaced and it seems like they did a great job even though Horizon was about $3,000 more than other estimates. I still decided to go with Horizon and I was pleased with their work, courtesy and clean up. The job passed inspection with no problems. It seemed well worth the extra money. The workers were very respectful, knowledgeable and pleasant; plus the Air-handler that was replaced was/is in the attic. However, because I trusted their work I called them for a plumbing problem (rust starting to show in the powder room sink (bowl). They came promptly but I wound up needing to replace the bowl ( it was 30 yrs.old). I then needed to replace the faucet and the lines running to it since everything was outdated. However, the total cost floored me, it came to over $1,100.00. They did finish the job in the same day, did a great job and the new Bowl was not metal but porcelain, however, again much much higher than I planned to pay. My other bathroom sink needs to have the same work done, but because of their extremely high prices, I'm being forced to call someone else. I'm a senior citizen and I wish I could afford to keep them because they are reliable and do good work, but I can't. If you can afford the extra money they are the people to call. They have well trained and vetted employees. read more

Very happy with their techs. They are very knowledgeable, very friendly and respectful. We're new customers and will use Horizon services again. read more

When a man from Horizon named Ricardo came to my house to investigate why I had no heat I was totally taken aback by his rudeness, his apathy and his complete lack of customer service skills. The temperature in my house was 47 degrees even with the space heater on. He briefly touched the radiators and said they were warm so my system must be ok. I couldn't believe that he didn't see anything wrong with the way that it felt in there. I had a coat on and was dressed in layers. My hands and face were ice cold. When I called my landlord he didn't answer so I had to leave a voicemail. I asked Ricardo if he would talk to my landlord and he angrily snapped, "NO! I don't want to do that!!!" After I left a voicemail telling my landlord that Horizon was there Ricardo said he didn't want to wait around to hear from my landlord. He said my house felt ok even though the space heater's digital thermometer said it was 47 degrees in there. As he started to walk out the door he told me that my landlord better call in a few minutes or he would leave because HE had to get PAID. He already had my landlord's credit card number. I was very upset and panicky from the heat not working and from Ricardo's rude, snippy and unhelpful attitude. When he came back inside he briefly went down to my basement. When he came back up he proclaimed that the WHOLE system needed to be replaced and it would cost $10,000-$15,000! That seemed way off to me but I told him that my landlord wanted me to ask if he could check out the vacant upstairs' unit while he was there. Ricardo sneered as he said, "NO! That's a whole new unit entirely! I'm not doing that!" He charged my landlord $85 for the "consultation" and then left after my landlord called me back and the 2 of them discussed Ricardo's "findings". Not long after that my landlord called me back and said that he was able to find an independent contractor named Wally who was on his way over. When he checked it out he told me all that my heating system needed was a new transformer and a new thermostat. As he was working on that he said, "It's companies like Horizon that give legitimate plumbers/hvac people a bad name." He said that HE likes to do the best he can for people and likes to be able to sleep at night with a clear conscience. He told me what probably happens with companies like Horizon. He suspects that their technicians see people for maybe 10 or 15 minutes for a "consultation" and then they bill the customers for a whole hour. Over the course of one day's work by doing that they could then charge for 15 hours but actually only work 8 hours and then they also get a commission by selling all of these extras with inflated costs to their victims who are desperate and don't know any better, particularly the most vulnerable --the poor and the elderly. To say that I am very disappointed in my experience with Horizon is an understatement. I have to remind myself that it was just one person who ruined my perception of them but after reading the other reviews it doesn't seem like this is an isolated instance. It is clear that Ricardo was nothing like how they claim to be in their commercials but at least my landlord didn't have to pay a fortune to have something replaced that didn't need to be replaced. I still feel angry about the way that I was treated and the fact that he tried to rip off my landlord. I also feel bad for all of the people who were scared and scammed into spending thousands of dollars on something that they didn't even need. I hope this review can result in a change in the way that Horizon trains their employees but if it doesn't then I hope it can at least prevent others from being ripped off. read more

I thought I could expect high quality work from Horizon Services based on my first experience. They did an apparently professional job installing a new air conditioner (I say "apparently" now, based to my second experience and the fact that the A/C was installed at the end of the season). Second experience: Two plumbers re-routed water lines and drains for our washer. They left without turning the supply on at the washer valves; so, they didn't test their work. When I turned them on, the valves were leaking. Called Horizon. A plumber came and tightened a nut. With the valves on, no leak. He did not test his work however. When I closed a valve today, the leak returned. Now, I have to wait up to 7 hours before someone will come and hopefully get this right. read more

Advertise 3 hour response time. Called at 5:00 PM that my heat was not working. They said they can not come until 24 hours later tomorrow 2 - 6 PM is the soonest. False advertising! read more

Their pricing is extremely high. I paid almost $500.00 to repair 2 toilets. They gave me a price of over $1,000.00 to put in a drop sink and faucet in my kitchen. I thought Home Depot was asking too much (almost $300) to send out a plumber. We went back to Home Depot for the sink and faucet. Wish we just hired them in the first place. (Looked at the toilets and could have purchased 2 new ones for less money than what Horizon charged.) read more

UPDATE - The owner of the company heard about my review and personally called me to hear my story and apologize. He explained that it is their company policy to always provide a written estimate and he was very unhappy that I had a bad experience. I feel better knowing that they took one bad review so seriously and feel confident that this kind of a thing will probably never happen again under his watch. I'm so unhappy with this company. I bought my condo 2 years ago in the fall and it came with a warranty so I could have the air checked in the spring once it got warmer. I called in June and could not get an appointment until AUGUST. On the appointed day, I waited ALL DAY for them to show and they never came. I called and they said they called and the person who answered cancelled the appointment. They called the OLD owner of my condo. I had to wait another couple of weeks for a tech to come out. When the tech finally came out he said this is wrong and that is wrong and gave me an estimate for repair. Considering the age of the unit and the cost involved, I felt it would be better to get an estimate to replace the whole system. They sent out a salesman who, quite honestly, pulled every used-car salesman trick, including "If you sign today, I can knock $2,000 off the price" and the classic "What can I do to get you to sign right now". I felt very pressured and did not sign. He didn't even leave me a brochure behind. He took all his papers and notes with him. That's right, he did not leave a written estimate! Thank goodness I took notes. read more

They will sell you a expensive heater then you cannot get the heater filters but you can only order through them and price is high ! No one gave you any idea when they were trying to sell you the heater. Not happy at all ! read more

They installed a new HVAC system in one day. The invoice was as exactly as discussed with the sales person, no hidden fees or charges. As advertised, they were on time and respectful. We love the new system! Very quiet. read more

I bought a Lennox El 16xc 1. 3 ton ac and coil for $9,375 and a neighbor of mine just paid $5,000 for the same exact size and model # what is going on with this company I have heard of discounting this is ridiculous read more

Let me start off by saying this. I am a qualified electrician. My heater was acting up, and I was not around. My wife and baby were home. No hvac buddies were available to I resorted to Horizon. Simon, there conartist tech, told me my heater system was "over-amping" and would soon need to be replaced. They scheduled us to have an estimator come out and quote us in an entirely new system. After Simon trying his best to sell his story, which had one too many "bro trust me" lines, I ended our phone call with a thank you and I will reach back out for an appointment if necessary... now, I arrived home, and used what little hvac knowledge I have, and removed the flame sensor. Cleaned it up with 200 grit sandpaper and now my heater works like a charm! I mentioned this part to him, and he said "yes this could be an issue, we offer the part for $400-$500!! A $30 part for 4-500 are you smoking crack????!! **UPDATE: March 23 2019, my heater system is still up and running like a charm. read more

My AC wouldn't cool well and so since I have been getting their soliciting mail constantly I gave them a try (A couple of neighbors told me not to call them but I didn't listen). I first called the week before Memorial Day and the person on the phone told me that if it wasn't an emergency I should call after June 1st. We don't use the AC much so I wasn't in a hurry. I called the following week and explained to the girl on the phone that the AC wouldn't cool well and she told me that this doesn't count as a tune up and so they would have to charge 89 + 20 or so. I agreed and scheduled the appointment. (Their tune up offer is $79 including up to 1lb of refrigerant free). The technician came and after checking the AC he said that the system needs approximately 1 lb of refrigerant and that the total cost of his visit would be 400+ .As you can imagine that was quite different from what I was expecting to pay. He told me that if I didn't want him to proceed I would still have to pay the 89 dispatch fee + 20. Since I wasn't very happy he called his manager. He then told me that he made a mistake and that I needed 3lbs of refrigerant. I spoke also with the manager and he told me that I am getting a great deal due to the mistake. Of course I paid the $401 and had him charge the system. (I wouldn't pay them just for visiting and doing nothing). He did nothing else repair-wise just charged the system. I had to ask for at least a return filter since they include it in their tune up offer that they "bombarded" me with. Bottom line...Don't fall for the $79 tune up because even if it is only a tune up, you will pay 99+tax (since they also charge a 20 surcharge fee that they don't mention in their promotion). They considered my case an emergency (on their own) even though I never said it was one and the rates were different. At the end he had me sign a bunch of things on his phone and when I received the documents in my email there was a waiver included, claiming that I requested an immediate emergency service. I think trying to deceive customers is not how you do business. Honesty goes a long way and that's what these kind of companies with the constant soliciting don't get. I guess they work on a "one and done" kind of basis. No complaints with the technician who was very respectful and apologetic. How is it possible for a company with these kind of tactics to have a 4.7* average score in Google reviews? read more

Friday morning ourr furnace didn't sound right. Called Horizon for service. The technician discovered the problem right away. He informed me that they didn't have the part in Stock that was needed but he would have it ordered and he could return the next day to install. He stated the part should arrive between 10 and 12. Well at 2:45 the next day I called only to be informed that no part had been ordered and could not be ordered till Monday. The earliest they could schedule someone for the repair would be Tuesday. My house is currently 51 degrees and I am having to move my family in to a hotel because I can't have an 11 month old in a 50 degree house. Truly disappointed with the service I received. Would not recommend this company for any repairs! read more

Take my advice, NEVER use this company! They are highly over-priced, hard sell and then when it comes to a warranty issue give you NO response. I have been trying to have my A/C unit repaired since 7/30/20 it is now 8/4/20 they have not ordered the part and refuse to call me back and give me updated information. I have asked for a manager 3x and get nothing but excuses! I over-paid by about $4000 for the system, they charged me $12,000 to have it installed. Find out later could have had it done by at least 3 other companies for as little as $8000. Installed 9 years ago and has a 10 year warranty. Now they won't deal with me or even call me back. I have no idea why. Even if it were not covered why can't you call me back and give me a quote and order the damn part! read more

We have called the company for the business manager to call is back three times in the last two weeks. He never calls. His automatic responses are bs on this site. Please do not use this company. We are suing them. Also they will charge you labor even the their site says they charge by the job. Totally false! read more

Technician arrived on time, preformed the service required even under the rain. We are very satisfied.

Meg from Horizon Customer Relations called me and explained the pricing process to my satisfaction. She listened to my complaint and suggestion and I am pleased with the result. The work itself was more than satisfactory. read more

UPDATE - Horizon followed up immediately following my initial review. A third technician was sent to look at our system. He took the time to take photos and while there was indeed some rust from the flooded humidifier, the system is not in danger of failing us. In speaking to the third technician to show up, I believe that the difference in what I was told reflects personal bias of the other two technicians and what they would do to remedy the issue, if anything. I commend Horizon for sending a third person to resolve things and I do feel my original issue was adequately explained. read more

The tech was on time explained everything so I could understand !!! Was very professional did an excellent job and would recommend him again read more

Terrible, overpriced, sneaky company. I got an estimate for a new heater and they come out and tell me the price which is sky high. My uncle used to work in HVAC and I had an idea of what I should pay for a new heater and they were about $1000 over that range. The guy seemed perturbed when I told him straight out that price is too high I'm going with another company, why would he be offended? I was just getting an estimate anyway. But the sneaky part comes in when I wrote a bad review here on Yelp. The guy from horizon contacted me and I said no thanks bud, your prices are so high cause you're paying for all that stupid advertising. Then now a few days later I get an email that my Yelp review was deleted because other members of the Yelp community felt it didn't have enough detail. It seems to me these horizon people were the ones who had a problem with the review, and they did their best to get it removed. So here goes another 1 star failing grade for you horizon services, for being overpriced and sore losers. read more