My heating system finally had enough. I called Climac and Mike came out quickly, determined that…read morethe unit required a heat exchanger, expansion tank and circulator pump/motor. The unit was discontinued and parts were scarce. They gave me an estimate for a new replacement then returned a few days later to start the installation. The results are amazing! My entire house is now warm; something that hasn't happened in a very long time! I can't say enough good things about Climac Corp! Quick Service, Quality Products and a Firm Estimate to get the work done!

Stay away from this company !!! Poor installation. Unprofessional Staff. Refuses to honor warranty…read morethey provide and will attempt to charge for services in warranty period that are contractually free.

Don't be fooled; ServiceMark is Horizon. And I mourn the day that happened. ServiceMark was a…read moreresponsive medium sized outfit with a good crew of techs, a great service contract, and a responsiveness Horizon probably laughs at. Don't be fooled,this isn't ServiceMark anymore.

Update: A customer relation manager from the company called me and provided me a resolution which I…read moreagreed to. It was a quick response. So I upgraded my review to 3 stars. As I mentioned in my original post, this was my fault too since they did provide price up front. Will I choose them to do my job next time? Maybe. However I would definitely do some research first if time permits. The new heater is really quiet and I am happy about that. Another point I want to raise is that the plumber did a good job on installation but not the clean-up part. My wife and I spent almost an hour to clean up staircase and basement last night and we also found out there was some new dents on stairs. Below is my original review: _____________________ I felt like I got ripped off today. Water heater was leaking so I called ServiceMark since they installed for old owner and left a phone number on the old tank. They charged me $4663. I was in a desperate mood and was in and out of teleconference so I didn't do any research(totally my own fault). Now I have time and did some research and called some plumbers for quotes. The number was substantially low. I felt stupid and got robbed. I gave them 2 stars not 1 star because the plumber seems nice so I guess it's their company policy to rip off customer. I was going to ask them to install another tank for my investment property now I don't think it will happen. Won't do any business with them again!

The absolute worst customer service. They don't stand behind their services, is a hassle getting…read moresomeone to come out and when they do, they bill you incorrect amounts! I was referred to them by a neighbor who said they were good years ago and neighbor and I have both decided to move on due to the headache with these people and utilize other businesses who appreciate our business in todays world. One suggestion- stay far away and you'll be glad you did.

We woke up this morning with no heat. We have a heat pump. I called Good at 8am and they sent a…read morerepairman right out. He had the problem fixed, bad capacitor, and was done by 9:30. Excellent service and friendly repairman.

This company says they service my area and they even have a phone number with my area code…read more Operator said they service my area even though they are in Pottstown. I gave the operator all of my personal info and then waited an hour for their "master electrician" to call me back. Sean called me back 1.5 hours later to tell me they WON'T come to my area to do the work I explained to 2 different people that I needed. Instead, the "master electrician" texted me, " "we can't drive that far for a repair. We would suggest installing new lights. Anytime we try to repair a light it just spells trouble for both the client and us." Then, when he could tell I was upset (and probably thinking about leaving a bad review), he suddenly offered to come out and fix my fixture for free. Hmm. This company is a SCAM. Do not waste your time calling them. Find a LOCAL electrician. Shame on them.

3/4/21 I am beyond pleased to write this deserving company such a stellar review!…read more We are selling our house and needed to get updated smoke/carbon monoxide detectors for our township inspection. We called up and to our delight within less than hour we had our fabulous electrician they sent out Darren Sounder. Darren is a shining star! Talented & personable he got right down to work installing our new smoke detectors. He tested them out and made it look easy. We asked about GFCI's and requested those to be installed as well to bring everything up to code. That was a surprise but Darren was happy to assist. He had all the supplies on hand. It's a pleasure doing business with a company that is responsive and cares about providing respectful, prompt and exemplary service. Don't hesitate to call this company! We weren't even expecting same day service but we got it! Excellent! Darren Souder is amazing! Superstar! Don't hesitate!

I can't say enough good things about this company. We've had a heck of a year; our heater broke in…read moreearly spring - right during a cold snap, and they got a new one installed as quickly as possible. And now, in the middle of a heat wave, our air conditioner died, and they are bending over backwards to make sure we get a new one ASAP, even if it means them installing the thing in the middle of the summer. Our rep, Scott Fischer, even said he'd loan us a portable air conditioner so we don't melt before they can get the new air conditioner installed. Everyone we've ever dealt with from Dowd have been helpful, knowledgable and kind.

$150 waste of money for diagnostic. When we called this morning to make an appointment we…read morespecifically asked if they work on the oil heaters in levittown knowing that its a niche thing. The woman on the phone assured us that they do. The first thing the hvac gentlemen said is "we don't really work on these oil heaters". When i said to him that we specifically asked the woman about it he told us "she's just dispatch". We were told that the soot needed to be cleaned(over $2700), they may need to remove the wall to do it which would cost more, and they don't replace the wall if they take it down. Then after all of that, they would be able to diagnose what is actually wrong with the heater, if its something more than a cleaning. If you live in Levittown, don't walk...run! You might as well throw your $150 in a hole and call someone else. Benjamin Franklin came out and hour later and fixed it for $417.

Service First Heating and Air Conditioning has always had great service and great staff! We have…read morehad them for about a year and a half with a service contract and have not been disappointed. We have a Heat Pump and we are very impressed by their knowledge and courteous staff. Having Service First Heating and Air Conditioning as our HVAC company has been worth every penny!

I previously posted about a negative experience I had with the installation of a whole house…read morehumidifier. Shortly after posting I was contacted by the management and they took full accountability for what transpired. They explained the challenges they had with the job and offered to come back and do the necessary repairs at their expense. It has been a few days since the repair and I am happy to report that everything now seems to be working fine. I greatly appreciate the way this was handled by Service First- they made it right and there's not much more a customer can ask for. I am now very satisfied and feel confident that I can contact Service First if there are any additional issues.

BEWARE WILL RIP YOU OFF!!! I would have giving a 0 if I could have. My AC broke on a 95 degree day…read moreand my regular guy was on Vaca so I called Kop's. Steve the owner said to come out $125 and I agreed. The starter went and was replaced and he charged me $795. The part was around $200 and he charged me $600 to install. I did call him to complain because Mike his worker said it was high due to an emergency call and Steve said no emergency fee was added. The receipt is hand written out with no parts cost and does say Emergency service on it but I never would have agreed to a $600 services and labor cost.

Great Service! Steve has been serviced our heater and air conditioner for years. Always friendly…read moreand clean.

Our heater stopped working on the coldest day of the year. My husband is a consultant to large…read morefactories. The same automation that controls factory robots is inside the heater. So we can't be fooled. The tech tried to tell us that we needed to replace the control board. That's a $2,000 repair. We said no, but still had to pay $300 for his service call. Then we called a competitor who showed us that our problem was a hypo-allergenic heater filter with a weave so tight that the heater shut down rather than pump more air through that filter. It cost us $150 for the other guy's site visit and $35 at Lowe's for a new, less tightly woven filter. Problem solved. Don't go to Scatton's.

Scatton's is awesome! We recently had a problem with carbon monoxide which the fire department said…read morewas caused by a defective 14 year old furnace which was rusted inside. We are grateful the co detectors were working! This happened on a Monday. By Monday afternoon we had an estimator arrive to give an estimate. We decided to replace both furnaces and A/C units. Scatton's rearranged a few schedules to do our installations on that Friday with two crews. The crews were very professional and courteous and explained everything to us in detail. Their cleanup was immaculate. I highly recommend Scatton's and will be using them in the future for all our HVAC needs.