I'd like to file a complaint. I schedule your services last Thursday to fix my AC for today 8-12pm. At 12pm I called only to find out I was cancelled without notice. I was told I received a phone call but that's not true. There I no record on my cell. Now you're costing me an extra $220 to have your competitors come out same day to service my AC that's not working. It is now my goal to share this with all and every social media platform and with every ear I talk to until I feel like my $220 has been recouped. Worst customer service I have ever received from your company. Who cancels without notifying their customer. I cleared my day to have this addressed so my time is also being wasted because of you. read more

Update on my previous 1 star review on how Horizon Services overcharging 3000% (with only 2yr Warranty) for a CapacitorI found on Amazonfor less than $10 with 5yr Warranty...ADDITIONAL DETAILS: I found out Horizon did NOT give me a $266.61 credit, like Marisa said she would, & ONLY charge me $49 for servicing my heater...THEY CHARGED MY CREDIT CARD THE FULL $315.61! So I did as I said I would...I called my Credit Card to DISBUTE this charge & told them everything that happened. They said they would back me up on this dispute. I hope Horizon gets their act together & finally refunds my money, otherwise they'll find themselves on the news about how they're taking advantage of so many people, ripping people off by overcharging on parts, & lying to customers when the customer is not satisfied. NEVER EVER BUY SERVICES FROM HORIZON...& BTW also found out that just last year they acquired Hutchinson Services as well...more than likely paid for by all their victims (customers) that they took advantage of & overcharged for parts & Services. BUYER BEWARE! ALWAYS CHECK AROUND, ESP ON AMAZON IF YOU CAN OR FEEL COMFORTABLE INSTALLING CERTAIN PARTS YOURSELF, there's YouTube videos for everything. #CHANGE #STOPHORIZONSERVICES #STOPOVERCHARGING read more

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After posting a one star review for the service or lack of I received regarding a tune up of my AC, I was contacted by Beth, a much nicer woman than the one I previously spoke to. She appologied for the treatment I received and was able to help me. She went through a complete explanation, unlike the previous nasty person, and took her time to take care of my issue. Together we were able to work out the issue. I'm happy to see that there are still competent workers for this company and that they will listen to our concerns and try to accomodate their customers as best they can. Thank you Beth! read more

Customer Service for Horizon responded after seeing our review on Yelp. She listened to our concerns and was hoping we would continue using them. Presently, we have hired someone else. We explained that a 4 hour window is too long to have customers wait, especially when a technician doesn't arrive within that time frame. We understand that sometimes they don't know how long a job will take. Perhaps they don't have enough staff. The Customer Service representative gets 4 stars, since she was very understanding and wanted to help us. read more

I had Horizon service in the past so I reached out to them recently when I discovered my A/C wouldn't turn on. The service rep was friendly and knowledgeable, and no problem there. The issue was the price considering the repair consisted of a small plastic switch, and that he had diagnosed the problem quickly and installed the switch quickly. The amount of the invoice was $820. This repair was not a dire emergency, however in the future I'll think twice before calling them. Also wanted to give me a "quote" on a new system since mine is coming up on 15 years so after the "comfort consultant" typed all the information into his laptop, the quote came up to approximately $20,000, but after all the discounts he could give me, the price came down to 14,700. Told him I always get at least several quotes, however I asked for something in writing, which I didn't receive. read more

They used to be really good - now they can't be bothered to show up for appointments, 4 days out and they are hours late or just do not show!! We pay a monthly service fee so we're supposed to be priority, and still all we get is the runaround. read more

My last job started off rocky but Joe our technician got the job done and quickly. He explained what was to happen. This was a fairly straightforward job. It was done in a little more than an hour and used few parts. The cost of the job was pricey. Not having a rough estimate in advance puts the custmer at a disadvantage. Once they are at your house, your most likely not going to send them away and if it were an emergency, you definitely wouldn't. I would give the technician 10 stars for the job they did. The company is easy to reach and they react but their pricing can be sticker shocking. I plan to use them in the future but will consider alternatives. I would like to be a loyal customer but fear they will price me out read more

The Horizon Services team was professional, knowledgeable, and efficient. We had a HVAC service call on Wednesday and they found the compressor on our 7 year old Carrier AC unit was busted. Doug (the Horizon technician) did the diagnostics and research and found that our unit was still under warranty and had a new compressor installed for us by Friday afternoon. We are grateful for the responsiveness and diligence of the Horizon team. We would definitely recommend them! read more

Update: called them to service their own unit. Was told there were no issues. Harriett's Energy Services came out and indicated that the wrong size filter was installed and the dampers were removed. Do not bother calling Horizon. I have spent more than 10k in fixing their errors. It's sickening. read more

I would not recommend this company for service on oil fired heater/boiler. My oil heater needed cleaning, the service man came out and within 5 minutes he said it would be $2100 to clean out. Way overpriced! read more

I will never go with them again. They started off great and came right out, when the man got here he looked at everything and said it was going to be a capacitor and said he would have it up and running in no time. so I said go ahead and put the part on. Then he comes in and says sorry but now its gonna be a whole new system. He charged us $421 for the capacitor that I can get online for $14 but I was fine with that because he knew what he was doing we thought. But when he said it wouldn't work I thought we wouldn't have to pay for the part but he said the only way we would get our money back is if we went with them for a new system. Everything said and done that day cost almost $600 for him to just say we need a new system. I could have had any HVAC person do that for free. They are a rip off. read more

After spending over $1000 to repair our AC unit, it still isn't working. They came back out twice, made promises, then ghosted me. I also discovered they tacked on all sorts of extra charges for some membership program and other things that were not discussed with me before i paid. The technicians acted professional while they were here, but clearly they were over their head with our AC problem and took our money rather than acknowledge they couldn't fix it. read more

BEWARE!!!! It's bad enough their work clearly speaks for itself in the previous reviews but apart from being poor technicians they are DISHONEST. One of their drivers opened their car door into traffic while I was driving and side swiped the entire front of my SUV, taking off my mirror and denting my hood, door and side panel. At the scene he apologized and took full responsibility to me that he wasn't looking and wrongfully opened the door into traffic. However his story changed when their insurance company got involved and he lied and said I hit an already open door! COULD NOT BE MORE UNTRUE. There was police involved as well. The flat out lie and denial now of their insurance company to pay for the load of damages is extremely upsetting especially during the holiday season when expenses are at an all time high. I am so utterly disgusted with dishonest people and trust me, this is not the last this company will hear from me. I will be taking this up the ladder because not only is it a big expense but NOW IT IS ABOUT PRINCIPLE. read more

Update - A representative finally reached out and apologized as well as offering a discount. I am just happy someone reached out.

Will never ever use this company or recommend to anyone i know. Tried to sell a senior 85-year-old military veteran a $17,000 furnace and air conditioning system. First, they claimed to not have or if they could find the part. installation would be $1,800 dollars for part. Called another company next day. Came our cleaned it changed parts system started working. NO CHARGE. Damn shame companies do business like that to seniors. read more

Horizon Services is not available 24/7! They fixed my unit about a month ago and it stopped working on one of the hottest days of the year. They weren't available for same day service and scheduled me for two days later, even though I have health problems and this was a return visit. On the day of my appointment, they called to cancel at 1:30 during my 12-4 window. The dispatcher continuously double-talked and couldn't give me a good reason for cancellation. I'm assuming they were overbooked and since I was a return visit, they might not make as much money from me. The dispatcher was very rude and kept repeating that she didn't have anyone to send out. When I asked to speak to a supervisor, I was told no one was available. This is not a professional way to run a business and a terrible way to treat a repeat customer. BTW, I spent about $1500 on the last service. They shouldn't advertise that they have same day service and are available 24/7 if they can't honor their ad. They need to hire more people or change their ad if they can't handle the volume of people who need service. They advertise their great service and how they are there to help people in need. There was no care or concern for me or my health issues during a heat wave. I didn't receive any service or help at all. They not only didn't have the courtesy to keep my appointment, they didn't have the courtesy to give me notice. They cancelled right in the middle of my appointment and acted like it was no big deal. This shouldn't have happened and at the very least, they should have been apologetic instead of rude. I would not recommend calling them in an emergency. They have proven to be unreliable, unprepared, and unkind. read more

I lost the functionality of the HVAC system and looked for a reputable repair service. It was fairly easy to book a call for the following day. The technician was very professional and knowledgeable. He was able to provide me with a diagnosis and quote for the part needed. The pc board was not readily available and needed to be ordered. My instincts told me to get a second opinion. The price for the part was 300% above what the second choice I made. I was also charged 25% more just for visit. If you are in desperate need of HVAC repair, Horizon is quick to respond but, extremely expensive and you may not have your service restored. read more

Gregg Haws literally saved the day! After renting a snake at the local Home Depot and spending a few hours trying to snake our main drain ourselves, we realized we had absolutely no clue what we were doing. A quick call to horizon and a technician was out within the hour. Gregg not only fixed the problem quite promptly, he also spent a good amount of time on educating us how to prevent this type problem in the future. He was able to give me sound advice that I can easily implement in order to make sure this type thing doesn't happen again. After reading some reviews on here, I was quite hesitant on calling this company... However, I'm really glad I did and gave Horizon a try because they totally exceeded my expectations by far! A huge thanks to Gregg and the horizon team, you truly saved the day! This experience has definitely turned me into a loyal Horizon customer. read more

Had an installation and the team was great. They took a lot of time to interact with me to let me know everything that was going on with the install. Recommend this company even if you may have an unpleasant interaction they take the time to FIX THE ISSUE. Which is a great attribute to this company. read more

I've called them 3 times over the last 4 years. They are very professional, but, they have never fixed anything. They usually just take a look and tell me my system is old and should be replaced. Then I call someone else and get it fixed. 1) fan speed needed adjustment 2) needed Freon 3) needed new blower motor Not saying they can't fix thing, just that that's not really what they do. read more

We had Horizon Services come estimate my elderly dad's AC replacement. Ramon Gonzalez came out to do the estimate. He was nice at first and explained things that needed to be done. He told us an initial price that was higher than PSEG had quoted. To make a long story short, I told him the price is a bit high and that dad has a limited budget. So he called his "boss" like a car salesman usually does. He comes back with a price that was very reasonable. Of course, we needed to talk to dad and let him know the details. So we told Ramon that and changed his tone. I am paraphrasing, " You told me that if I can get you the price you want, you will sign now! He was arguing with me and my brother. At this point, he was basically applying the pressure to sign now. This really turned us off!. He just lost customer. I'll never call them again and would not recommend this company with this type of Sales pressure. read more

used to be an awesome company eager to serve their customers now they continue to raise prices and significantly lower their quality and customer service. after receiving numerous emails about setting up my AC tune up i contacted them and was scheduled for May 3rd, the day before called and said they had to reschedule and would not be able to get to me until 3 months later August 3rd. what a JOKE and very sarcastic responses to my request for a reason why!!! RUN DON'T WALK AWAY FROM THIS CoMPANY!!!!! read more

Have to agree with a lot of the reviewers. Had my unit put in on 4th of July 2021. After several call backs to get it installed correctly finally had the yearly service to check everything out. Paid to replace filter which I expected BUT then 3 weeks later a light comes on that says change pad. So now I am paying for the service call, plus their gas surcharge plus the pad. Again, I can expect to pay for the a filter or pad, but shouldn't the technician have checked everything thoroughly so I wouldn't be calling them again. I guess they need to make money so they don't inspect everything at one time. Good note - the technician are pleasant. ​ read more

Do not under any circumstances go with this company. Not only did they take up my day with a bait and switch scam but I almost had to throw them out of my house. And to top it off with a credit card for their so-called payment plan that ruined my credit. read more

Horizon installed our heating and air conditioning system 5 years ago. I paid top dollar for it at the time, basically rushed in to having it installed the next day. I scheduled a service for the furnace approximately 2 weeks ago for today. I received a text message confirming the appointment with a window of 8am to 12pm. At 12:11 I called them because no one has shown up or called, texted etc. Per their website if they are late your service is free. The representative claims they called yesterday to reschedule it. I have no text or voicemail from them. The earliest they can reschedule me is early January. That is totally unacceptable and I told them that. I am beyond frustrated with them! read more

Had them come out an do a quote and they wanted $36k for a MID. LEVEL. HVAC. Went on and on and on and on about their "customer service" rather than focusing on the numbers. Like I don't give two old lady farts that your company was the "first" to wear the damn booties. You see my house? I got a baby, 2 dogs, and a mud pit for a yard. Your shoes would probably clean my floor. He even asked if he was going too fast, too slow, or just right and I asked him to speed it up but Yertle the Turtle got on about their 24hr service. I ain't callin you at 3am if my AC breaks, my tired ass'll sweat it out till business hours thank you. Lastly, when I e-mail you asking for details about my quote, I shouldn't have to give you the details I'm looking for.... look that shit up nerd. read more

Professional, understanding customer service manager resolved previous overcharge. She is the model of superior customer service and quality assistance. Thank you. read more

Refused to come out when needed. Would only speak to landlord. My basement was flooding and getting higher by the second. We were willing to pay at the time to just get it taken care of (we have an arrangement with our landlord) but they refused to help. read more

My thermostat was not providing the heat that I needed and I called horizon for services. The first tech they sent was Gabriel. He was good, tried his best to fix the problem but after being at my home for over 2 hrs, he didn't know how to turn my boiler back on.(which was on when he arrived) he had to dispatch a senior tech to come look at it which couldn't be done until the next day. Ok, Day 2 and the senior tech arrives and my husband shows him our thermostat that we had prior to the one Gabriel installed and he looked at it and said the thermostat is not responding to my boiler because it's not compatible.... He goes to his truck and brought back the Honeywell that we originally had and installed it, and tell us that our system should be back to normal. No testing, nothing. 20min after he leave, I noticed that it's getting extremely cold in my home while my thermostat is on heat and immediately call the office to inform a rep. They told me that the senior tech was home and that they were gonna put me on an emergency list and someone will be out to my home, but it's gonna be late and I agreed. At midnight, Ronald Cook arrived to my home. And I'm thinking he's gonna be quick to dash being it was late and he probably was gonna be tired but to my surprise, Mr Cook was full of life and ready to get to the route of the problem no matter how long it took. He was so knowledgeable and took his time to listen to what my problem was. He checked my heat pump and immediately found the problem. He went above and beyond to make sure that my system was responding to commands and went into my settings and fixed all the errors that was not set inside my settings on my thermostat. He waited to make sure my home was heating up and told good life stories to me and my husband while we waited. He even stated that his birthday was the following day and how he was just happy to have a job the he loves. Ronald deserves all the best to offer from this company because he really take time to insure that customers are happy. We really appreciate him read more

Horizon installed our new A/C four years ago, accomplishing everything within the time frame they promised, and we have been very happy with the performance of the system they installed Better yet, we were able to negotiate a far better price than they originally offered, and they included a service plan. The fact that they were able to move so much on their original price, however, should have alerted me to some questionable business practices. We scheduled an annual tuneup this year well in advance of the time we thought was necessary. About a week before the scheduled tuneup, they called to say they were overwhelmed with emergency calls and asked to reschedule. Strike one: the new appointment they gave us was nearly three weeks later then the original appointment. I guess I foolishly believed we would be a priority. Strike two: they gave us a four hour window for our re-scheduled appointment (I guess I still foolishly believed they would at least have the courtesy to make us their first appointment that day). Today is the day. Strike three: we were told the technician would be here between 10:00 and 2:00, and that he would call when he was on his way. It is now 2:51. No technician. I called at 2:08 and was told "the technician was thirty minutes away." I just called again and was told he was "twenty five minutes away," and my concerns would be entered into my account and my service agreement would be extended one year. The technician arrived at 2:55, was courteous, took no shortcuts and did the usual great job Horizon's people do. All the operators I spoke to while trying to find out what was going on were also very friendly courteous. So where is the problem? My best guess is that someone at management level is either totally incompetent or doesn't care a lick about customers. People answering the phones and technicians who actually deal face-to-face with customers are doing the best they can do with what they're given, in terms of support and directions, while some highly paid individual keeps dropping the ball. If I didn't know better, I'd guess Donald Trump was moonlighting as a manager or supervisor at Horizon! read more

Dear Lawrence R. I did attempt to reach out to Horizon Services on Saturday morning to speak to a supervisor about this matter. The customer service representatives put me on hold looking for a supervisor or manager for me to express my concerns but unfortunately no one was available speak with me. She informed me that she would write down my problems and let a supervisor know. She also said that they would follow up if they had any questions. I have yet to hear from anyone. You wrote the Horizon prides itself in customer relations. Unfortunately in my opinion you are doing a poor job. read more

Well I sent you the information you requested 3 weeks ago, and no one has reached out to me. This is exactly the issue I had with your company. On a public platform you responded giving the impression you had followed up when in fact you have not. i am still waiting fir you to contact me. read more

My system quit on us. We used horizon to replace out entire system. They were out next day and worked all day and were completed in one day. Works great! Explained everything with us and what all the parts do and how to use everything. Knowledgeable, dependable, respectful and friendly. read more

I had an issue with my drain, the guys came out and checked out the problem. We found out the pipe was collapsed and needed to be replaced. They explained what was needed and then helped take care of the entire thing. Their techs came out and repaired the drain line fast. Afterward the plumbing guys came out and put my bathroom back together like new. No problems and they told me it's warrantied so no worries because they will fix it. Thanks again to all the techs that came out and got me and my wife's lives back in order. read more

Our hot water heater tripped, unfortunately, we don't know much about water heaters so we called Horizon. We have mixed feelings because one technician was stellar, while the other was not so much. We probably can't even call the second guy a technician because of his poor service, lack of knowledge, and demeanor. Caleb was our first technician and was very knowledgeable, understanding, patient, and explained everything very well. He made us feel comfortable in trusting him to let us know what was wrong with the water heater. Gary was our second technician who came out the next day because we were having water pressure issues. Gary came into our house, did not touch the water heater whatsoever, took a 2-second glance at our water heater and told us we had to replace the water heater completely. We were in disbelief because the day prior, Caleb had told us everything was working okay. Instead of telling us potential causes for decreased water pressure throughout our house, Gary was lazy and just wanted to make some extra money and told us to replace the whole system (a not so cheap procedure). After he left, my family and I did some research and flushed the water heater out ourselves and was able to fix our water pressure problem. Gary would've made us spend nearly $6,000 for a new water heater. Unbelievable. HE PERFORMED NO TESTS! JUST A GLANCE. In one word, we felt disrespected. read more

In short, Horizon has not been able to fix our heater over the past two weeks, and we are still suffering. We had a completely new system installed in the summer of 2018, and we were told Daikin is a good brand and this model was top notch. One year later, we found water leaking out of the heater, which seems to be a rare situation, particularly for an one-year old system. We contacted Horizon and a technician, Frank, came on Tuesday, Oct 22. He could not fix it because he needs a part. He went back and told us to wait for his call. Three days later, nothing. We called in and pushed them several times; finally, they got their part and sent someone Wed, Oct 30. Yet, they got the wrong part! Things got really bad from then on. I called them on a daily basis and, finally, their customer relationship, manager, Sam assured me this situation was their "top priority". That was Friday, Nov 1. She told me they would get the part the next day, and things will be fine. She will keep me updated. Yet, nothing! I never got a call over the weekend, nor did the part arrive till today, Nov 4. I called them again this morning, and the answer is: "the part has not arrived. We do not know when it will. There is nothing we can do." The only option we have is to wait like we have been doing over the past two weeks. Now I have to go back and tell my 3-year-old daughter she has to suffer another night: my house drops below 56 F, which is against the federal law for renters. We bought 3 new space heaters to keep some of the bedrooms warm, but they are already tripping the circuit breakers. The bottom line is next time you decide to go with any HVAC company, aside from the "ten years parts and labor warranty", have them write down how fast they are actually going to fix it, because based on our experience, Horizon simply cannot do it fast. read more

I want to thank Michael Phillips for being so proactive in taking care of an unfortunate situation that occurred with an HVAC technician at my house. I called Horizon because my friend had such a positive experience with them. Michael quickly corrected my situation and I appreciate his professionalism. read more

DONT USE!!!!SCAM Alert!!!! My AC unit died and Horizon came out within 4 hours. The tech said my motor died and referred me to the sales rep. The sales rep arrived at 9 pm stayed til 11:00pm with pricing for a new AC. 15 K. I called local HVAC next day repair for electrical part 450.00. Quote for new unit next spring 8k. Rip off!!!! Kathleen saboski Trenton NJ read more

Had a heating issue and played dumb. The technician said the carbon monoxide was like nothing he's ever seen. He measured carbon monoxide by putting stick in exhaust. Exhaust has a ton of carbon monoxide always. This place is the worst! read more

I had a service emergency with my furnace. It was not turning on and the temperature outside was 15 degrees. I called Horizon at 5 :30 in the morning and they setup an appointment between the hour of 8:00 and 12:00 the same day. The technician arrive prior to 9:00am and had the furnace back up and running in no time. He answered all my question and was polite and friendly. Excellent service every time! read more