This was one of the worst experiences I've ever had with a contractor…read more
From the beginning, the owner was unreliable, disrespectful, and unprofessional. His attitude changed constantly--one minute he was friendly, and the next he became rude and argumentative. It was impossible to know how he would react. I also found that he had difficulty controlling his temper, and based on my experience, he was not honest in his dealings with me.
The problems began when he accidentally broke a pipe connected to my water heater, flooding my entire utility room. Water covered the walls, floor, and appliances. Instead of accepting responsibility, he blamed the plumber who had installed the water heater seven years earlier, even though everything had been working perfectly before he arrived. He then tried to charge me $300 to repair the very pipe that he had broken.
The flooding also damaged my utility room door. Because of the way he handled the situation, the door became chipped and would no longer close properly. He used a crowbar on the door and frame, leaving numerous dents in the frame as well. As a result, I now have both a damaged door and a damaged door frame. Initially, he agreed to repair or pay for the damaged door, but the following day he changed his mind.
Instead, he suggested using the TDS meter he had given me as compensation. The problem is that the TDS meter was never a gift--it was part of the bonus he promised if I hired him. He claimed it cost him $130, but I later found the exact same model online for about $10. In fact, one of our children already owns the identical meter for a fish tank. That explanation simply wasn't believable.
We also hired him to install a reverse osmosis system. The original agreement was to connect the system to both the kitchen faucet and the refrigerator. After completing the work, only the kitchen faucet was connected. When I asked about the refrigerator connection, I was told there would be an additional charge to complete that connection.
I also discovered that the extra tubing and fittings that came with the reverse osmosis system were no longer at my house. Since I had purchased the entire system, I expected all of the unused parts to be left with me. Instead, I had to purchase replacement tubing and fittings myself in order to connect the refrigerator.
He also left the work area messy. Rather than cleaning up after the installation, he left me with the debris while taking away the leftover materials.
Although he may be good at selling his services, my experience with the quality of his installation work and his customer service was extremely poor. I cannot recommend this company. Paying a little more for a reputable contractor is well worth avoiding the damage, frustration, and additional expenses that I experienced.
If you still decide to hire this company, I strongly recommend that you:
* Verify that the contractor is properly licensed and insured.
* Get every detail of the work in writing before the job begins.
* Inspect the completed work carefully before making final payment.
* Clarify in advance exactly what is included in the quoted price so there are no unexpected charges later.
* Make sure all unused parts and leftover materials that belong to you remain with you after the installation.
* Ask for references from recent customers and contact them before hiring.
* Read recent customer reviews rather than relying on old marketing materials or decades-old paperwork.
Based on my experience, I would never hire this company again. I also would not want anyone else to go through the same frustration, property damage, and unnecessary expense that my family experienced.
