You know what? You can have a great product or great equipment but its the service that ultimately seals the deal. I really enjoy ReadyFresh water and their other products. I love that I can enjoy their products on a regular basis and that they can deliver what I want when I want it! The technician I am used to dealing with is Mykala. She provides great service with a smile. She knows her products and her equipment inside out! Lets just say that her service is the "Chefs kiss perfect!" read more

Ready Refresh has been bought out by Primo Brands, the service is horrific! Our order was rescheduled twice. We have completely run out of water and had to make a trip to Home Depot to get water. Naturally they stock a completely different brand so we had to leave a deposit for the water bottle. We are paying for the convenience of having water delivered, and they aren't delivering. When you call, you are either put on hold for hours, or they hang up on you after leaving you on hold for ten minutes or more. NOTE - if you do not have the infrastructure to take on an acquisition, consider not buying out another company. read more

Whoever would give ready refresh greater than a negative 10 on a scale of 1-5 is out of their minds. This company will literally steal from you by charging your credit card repeatedly for products they never deliver. They will lie. They will force you to not be able to cancel your service. They will lie again. They will steal from you again by charging your credit card. They will lie again.And never and I repeat never will they ever deliver you water. STAY AWAY! I hope I save others from ever giving their credit card information to this unethical and horribly unprofessional and disgraceful company. Ready refresh, primo brands whatever they call themselves they are the absolute worst company on the planet. read more

Horrible ordering on website. Nothing works correctly. I have given it 2 weeks to work right. Never happened. Calling customer service is a 30 minute wait minimum. When they do answer its just incompetence and delays. STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Ready refresh has been acquired by Primo water in my local area they have delayed delivery for 2 weeks ,when tried to contact them emails have gone unanswered and finally got through to customer service after being on hold for 1.47 hours Customer service is pathetic and delivery is worse Negative 0 rating read more

horrible, horrible service. orders cancelled over and over again! Had to buy store brought water which I don't trust. Cancelling my subscriptio. read more

They have an incompetent accounting department now that primo has taken over. Before each delivery I have to look at my delivery and edit what they are going to deliver. I have to remove tea from delivery each time, even after calling that I do not want, nor like the tea. Also if i add an extra bottle of water they only bring 3 (my normal delivery amount). Then I go back to my account before the next delivery they've added an extra bottle which I did not authorize and bring it! read more

Just cancelled their service yesterday. We were rescheduled 5 times last delivery and two times this delivery with no guarantee of delivery. We had to buy bottles from the store to get us through. horrible customer service. if you finally reach someone they guarantee a delivery and then no delivery. read more

Is there a negative star? I have had Readyrefresh for years with little to no problems. Recently (past 6 months) we have had our monthly deliveries changed or skipped for weeks at a time. Now someone from ReadyRefresh calls me about cleaning our water dispenser and that we are over due (never ever offered this service before) and that it will be $79 to come out and do it. When I said no thank you and started to ask a question the guy hung up on me. This company has become rude and slow, the customer service is the worst I have ever dealt with. No response to email. Hard to get anyone on the phone. i am looking for a new water delivery system that sells my Poland springs water!! read more

The worst!! Bought out by Primo. Waiting over a month for delivery. Can't contact, won't respond to emails except with automated replies. We're sitting on 10 empty bottles. Don't go with Primo. read more

When it was Primo it was fantastic. They have been bought by ready fresh and it has been a delivery and billing disaster. It's impossible to get help or customer service. After years of water delivery we are canceling the service if I can get an actual person on the phone! Worst change I have ever experienced. Sad to see a good company go to crap in weeks. read more

Whatever you do do not use this company for home water delivery service. Their customer service is absolutely atrocious. You can't get a hold of anyone. I'm literally bringing 21 bottles that are empty and my water dispenser back to their location. Don't waste your money!!!! If I could I would give negative stars!! read more

I wish I could leave a 0 star review. 8 days in a row my delivery was cancelled. I call and am on hold for over an hour just to be lied to and told my water will come the next day. They can't do the one thing they are supposed to do! Horrible company. I will be canceling my account today. There are other companies around that are competent and can do their job read more

I had a scheduled a delivery from June 5 to June 13 to June 24 25 and today on the June 26 2025. Yesterday the male customer reassured us that the water would delivered to day between 8am-12pm. At 12pm the truck flew pass my mothers address because she stayed in the window just to see the delivery come. Just called them back they took out $97.13 on 6/4/2025. They claim the water was delivered. I have heart trouble. I will be taking out legal actions against this company ReadyRefresh/ Primo Brands. This company is trash and they need to be a shame of themselves stealing from people. read more

This review pertains to ReadyRefresh in the Downingtown, Pa. area... I am not a jump on the 1-star bandwagon person, as I understand that service levels vary from customer to customer. But - Wow, what an awful experience with this company! There is a huge disconnect in communication between the service center, the driver, and me the customer (even after I cancelled my account, I am still receiving deliveries). I have lost track of how many calls I've put in and how many minutes/hours I've spent trying to either receive water after non-deliveries when my account was still active and now, with the account supposedly closed, I'm still getting deliveries. In truth, I could type a dissertation about poor experience after poor experience. Suffice it to say, I am very dissatisfied. In fact, I have never had such poor service from such a large and established company before. Now I'm off to bring in the bottles they delivered but shouldn't have, because their policy is "We don't pick up full bottles." Caveat emptor! read more

This is one of the worst companies to deal with. After canceling the account, I continue to receive a bill every month for rental and delivery fees. Each month I have to call up and explain that we no longer have the water dispenser. To make matters worse though is the huge wait times so I'm on hold for 45 minutes before explaining that this bill is a mistake, etc. The customer service rep will always take it off but then two weeks later another bill arrives. read more

DO NOT use this company. Once you sign up, it's impossible to cancel, it's impossible to remove your credit card and they will start hitting you with bogus charges. You can call them and write them and do anything you can think of and they will just ignore you. they are unethical and unresponsive and nasty people. read more

Business charged me rental fee after picking up the dispenser / cooler. When I contacted c/s they said that my account was still active and they only picked up bottles so that's why I got charged. I responded back with screen shots from my ring video showing the guy picking up my cooler and putting it into his truck. Then the next robot says that the rental fee charged at the beginning of the month is for the entire month, however they picked up the cooler 7/15 and charged me 7/22. They refused to refund my $8 or apologize for not even knowing what was going on with my account. Their website is difficult to manage deliveries, and their prices go up several times a year. RIDICULOUS PROCES & TERRIBLE SERVICE. read more

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WORST COMPANY!!!! If I could rate negative 1000, that wouldn't cover the problems with this service. Cannot resolve anything online-shows a chat, but it is always unavailable. Website full of glitches-user unfriendly. Don't try calling-loops and loops and if you finally get a person, not knowledgeable or helpful. The service is always incorrect-deliver to wrong address-don't take empties-again try calling to resolve, be prepared to be on the phone for over an hour. They promise to resolve and then it happens again on the next delivery and the next and the next. Finally got rid of this service company. And glad of it. read more

They don't pick up the empty bottles for credit to the point that we have 14 of them. We've scheduled now 3 pickup dates and they never come. I'm not stuck throwing away 14 bottles and fighting with them to cancel the account. read more

It deserves no stars! Took forever to cancel. Water never came. Over charged never can get Through to customer service! I will never use them again! read more

They never follow the delivery instructions or pick up the bottles. And the drivers expect a tip. The worse delivery service I tried and then customer services is BS. They claim things will be different the next time. And it's just lies! read more

Adding my voice to the chorus of bad reviews. I started with RR in Spring 2020 due to the pandemic and a desire to stay out of stores. Since then, their prices have gone up up up while customer service has gone down down down. There are 4 reasons to avoid ReadyRefresh: 1. They never answer the phone. They make it literally impossible for their own customers to speak with them. I assume this is because they're deluged by unhappy clientele. 2. They've raised their rates significantly, $1 a bottle in 2/21 and now again $1 per bottle in 3/22. These increased amounts are too steep over such a period, particularly when viewed in light of their declining service. They seem unbound by any price controls, implementing relatively higher and higher fees out of the blue. Like it or lump it. 3. They instituted a formal driver tip feature at their website, which seems like a method for offloading the responsibility of paying their workforce a fair wage. This could account for item #4... 4. RR rarely honors their appointment, most of the time they reschedule (they may be struggling to keep drivers per #3). I'm a residential customer so I can roll with delays more or less, but there have been instances where they were booked the entire month, forcing me to go out to the store and buy water. The POINT of this company is WATER DELIVERY, right? Basically, this what you need to know: The company's mindset is that of a monopoly. They operate as if the customer has no other options. Owned by Nestle, a company with vast resources, their performance since acquiring RR has been farcical. It should be taught in business schools as a cautionary tale. read more

Raises prices again. Twice in 6 months. This in addition to constantly rescheduling or being late for deliveries. They raised prices "due to covid" as if this made any sense. And now today I get a letter saying they are raising prices AGAIN by over $2 per 5 gallon bottle. Outrageous. Customer service is non existent. This company is a monopoly and acts like it. read more

If only I can give this company a NEGATIVE. Everything was fine up until their app was under maintenance. The app would not work and said it needed to be updated. After, all of my information was wiped. It would show no more future deliveries. My debit card was what I used to sign up in the beginning. I decided that I'll just use my credit card instead since I had to input a new payment method for my account. I was STILL being charged on my debit card from the previous deliveries before the app went down. They randomly showed up one day dropping off bottles & I wasn't even notified. I waited and thought it would update. But no, it just kept saying NO FUTURE DELIVERIES. This whole time they have been charging my debit & my credit card! & constantly charging me twice or even 3 times plus random fees. I called customer service and they said they could not see any transactions on my debit card and that it is not on file. If that's the case, how is it being charged?? Even on my credit card they still acknowledged that they charged me twice on it. Recently, they charged me for this month and I didn't receive anything all month, I called to set up a delivery thinking that would make up for the charges and YOU GUESSED IT! THEY CHARGED ME AGAIN PLUS ANOTHER SERVICE FEE. This company needs to be shut down! You have been warned. Wished I listened to the bad reviews before subscribing. Sucks cause I actually enjoy the water and the convenience of having it delivered. But until they can get their sh*t together then I'll be canceling and getting my own water now. read more

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Worse place I have dealt with since nestle waters owned them . They sold it to a company called blue anchor. Another worthless place with poor customer service they charge you for late charges that don't exist.. the local store is a dollar cheaper and you don't get liars telling you that your bill is 20 to 60 dollars more ovet charging you if you don't watch your bills with them after 25 years with this companyI'm done. Don't trust this place they tell you anything then over charge you every which way they can. Poorly ran business they don't clean your bottles even they go back they don't cleavage the water for spring water at all I was in their plant to witness this myself...for sure I'm done minus 5 stars for sure . read more

The bait and switch are real! A 5 gallon jug of Deer Park was over $15 after a while. Go check your local supermarket to see what you'd pay for five 1 gallon jugs... let alone the bigger 2.5 gallon jugs. I bought my dispenser from them and it's a big paperweight now. Part of my exercise routine is bringing my own water home. I can't wait for some media coverage on these shady practices. read more

No way to reach anyone Automated email says expect response in 5-7 bus days. Called from sane cell phone but said I was new customer. They detected my caller id and said same response of too busy use website or app. Did the same thing using different cell number and got through as a new customer. On hold 8 min as a new customer. When I get settled at new place I'm calling A competitor read more

how to schedule delivery for Monday, April 22 was to get six bottles +3 free and a cooler. Delivery showed up only gave me six bottles. No cooler was on the phone all day Monday and this morning Tuesday, April 23 still no cooler. Overcharged my card was told my payment would be 45.97 charged my card 70.97 keep getting the run around . I'm a first time new customer and this is how they treat people. Stay far away from the company read more

I cancelled my service the beginning of May 2024 because they kept skipping my deliveries and still charging me. I had an equipment pickup scheduled for the 29th of May. The driver ignored the equipment outside my house he was supposed to pick up, rang the doorbell and immediately left. the company hasn't reached out for the equipment or anything. I do not and will not recommend this company to anyone I like. If I could rate 0/5 stars, I would. read more

They ignore delivery instructions and don't pick up empty bottles. It is impossible to reach customer Support.

It is extremely important if you are a customer of Ready Refresh: CHECK YOUR INVOICES. You should be receiving $6.00 credit for each bottle you return. This is the same price charged for each bottle you rent. The issue here is that Ready Refresh does not calculate this correctly. And every month I now have to call them, babysit this company so that we do not get overcharged. Ready Refresh makes it extremely difficult to find their telephone number, will tell you that they will call you back and do not, and will offer up any excuse under the sun as to why you were overcharged. This month, I was told that customers only receive credit for a maximum of three bottles returned. This was completely untrue. You should be receiving $6.00 for each and every bottle returned. Delivery dates are consistently changed by them, invoices are consistently incorrect and yet Ready Refresh keeps upping their prices. BEWARE because Ready Refresh is charging you approximately $17 per month for machine rental. Lowe's has nice, very inexpensive water dispensing machines, Sam's Club offers up great deals on 5 gallon water bottles, and the Better Business Bureau assists consumers in dealing with shady companies who overcharge unsuspecting customers. read more

Horrible customer service, website missing pages-sends you to pages that read "internal error". Customer blocked from editing items on account. calling is tedious and not helpful. read more

I am sooooo DISAPPOINTED with this company! They changed the delivery date without telling me which leaves me without water for a week until the next delivery. I've asked them to deliver my water at my front door but the delivery men ALWAYS leave those 40lb water bottles down on my lower steps on my patio making me have to come down there to lug those heavy bottles up to my front porch which is unnecessary, and then they have a nerve to ask me to leave a tip for the delivery men who don't know how to follow simple instructions!!! I've had nothing but problem after problem with this company and wouldn't recommend them to anyone! Now I have to buy water from the market until they deliver my order. LEAVE READY REFRESH ALONE & GO WITH SOMEONE ELSE because they will leave you so angry with their incompetent delivery personnel!!! Very Disgruntled & Angry Soon To Be Ex-customer read more

First I would like to start off by saying, the one five star review is probably another employee that thought they could get some sort of sales commission by putting a five star review on here. Everyone else only had to put a one star review because they absolutely had to in order to write a review. Let me start by saying a sales representative from ReadyRefresh came to my door at 7 PM. His name I will not disclose but I do have it and have reported this issue. My community HOA has no soliciting rule and yet ballsy as this guy was, he decided to proceed with delivering his sales pitch. He told me to use my phone to scan his badge and then took my phone from my hands and proceeded to download an app, added a bunch of stuff to my car, and then asked for my card information. I thought this was pretty aggressive to have me at my front door for half an hour at 7 PM and it just made me uncomfortable as a single mother. I closed out the ordering page saying that I was not interested twice and he was very persistent and re-opened it put in all of the information, and proceeded to ask me for my credit card information again. Now mind you, it's 7:30 PM at this point and he told me I would not be charged until the delivery date. So I figured I would go ahead and process the order and then attempt to cancel it directly after he left. However this guy was so sneaky with all of it because I was unable to cancel anything on the app and I was unable to stop the delivery. I tried to call the customer service line and of course at 7:30 PM they are closed. The 21st was also Presidents' Day so of course the office is closed so this guy is not only getting a commission for a sale that I never agreed to, but it's impossible to cancel anything. Fast forward to the next day I called at 8:02 AM and waited 17 minutes this morning on hold to speak with someone. I had already selected billing and I was being transferred to billing again where I waited another 45 minutes before disconnecting and redialing. The second time I redial the customer service number the automated message said that no customer service representatives were available at the time. I was advised by the automated message to send a message on the app but you have to wait 5 to 7 business days for a response. So just in case my review or anyone else's on here, did not discourage you from placing an order - the customer service certainly will! Good luck with that. read more

Absolutely worst customer service and service. Can never get through to customer service, always reschedule delivery and worst of all was sent a replacement unit that appeared to be taken straight from someone else to my home. Unit was dirty, missing tray and 12 days later the service light came on. Have been trying to reach someone at customer service for over an hour. Please take this review at your discretion but it is 100% truthful. Totally unprofessional company. To top it off they continue to raise their prices even though their service drops. Time for me to make a change. If I could ever get someone in customer service to let them know. read more

They do everything in their power to avoid responding to customer service requests or billing questions. Their service number is always busy and they divert you to their app or web page. If you want to cancel service via app or webpage they loop you back to the non-responding phone number. They have a different number on yelp, which thankfully worked. I canceled service with them a year ago and they suddenly started resending deliveries I didn't order. Canceled again - let's see if it works this time. read more

Too expensive. No communication, drivers are rude. Products are always unavailable with no notice of non delivery or why. Stay away run away

Charged me for a delivery that never came. You can't reach anyone on their customer service line - you wait on hold for an hour and then the line cuts out. Every time. Are they seriously a real company? I would think it's a complete scam, but my first 4 deliveries were fine. I can't even reach someone to cancel because of the phone tricks. Unbelievable. read more

They have horrible service. I am actually going to cancel them on Monday. I have a simple requirement when delivering my order - RING MY DOOR BELL and every single month - they do not. This leaves me with empty water bottles all over my apartment - currently, I have 9 bottles and if I ask them to pick them up - they want to charge me $20. I have the instructions for my delivery listed everywhere, I have complained numerous times, and yet this morning - ONCE AGAIN, the driver did not ring the bell. WTH! read more