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    GenServ Pro

    5.0 (1 review)
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    1 year ago

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    Joe F.

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    WM Henderson

    WM Henderson

    (114 reviews)

    The last thing a homeowner wants to find is a pipe shooting water out all over a storage area. This…read moreis what I found this morning. I turned off the water to the house, which was easy to find because Henderson had tagged the whole house water wheel handle during a previous visit. I called Henderson. A technician arrived a couple of hours from my phone call. He provided an estimate and replaced the pipe that had a hole in it. He was professional, helpful, and fixed the leak. I was so grateful!!!

    This was once a decent and reliable company. Not sure what happened (new owner?), but it has…read moredevolved into a complete disaster. Stay away at all costs. They don't care about their customers, they are incompetent, and their answering service reps are clueless. Since May, my sewage ejector pump system has had the failure alarm repeatedly go off in my residence. WMH has been out no less than 5 times to try and fix it. The first visit I waited all day for someone to show up. When he finally got here, he apologized and said he doesn't know how to work on sewage ejector pump systems. He said he had no idea why they sent him. I called and asked to speak to a manager and was told I would get a call back. Never happened. The next day, they sent their "expert." After a few hours, he said he found the problem: tangled float lines. He likes to lecture customers about amperage and the like. I guess trying to demonstrate that he knows what he is talking about. Nice guy, but I would like you to resolve my plumbing issues instead of trying to demonstrate your knowledge verbally. Anyhow, he untangled everything and said I was good to go. Days later, the system alarm went off again. WMH came back out. Same "expert." Said circuit board start up system now needed to be replaced. $$$. He had "solved the problem." Ordered it and came back the next day to install. Days later, alarm went off again. I called WMH and again asked to speak to the manager. This was June. No manager has ever called me. Not then, not ever. I have called and asked at least 10 times since June to speak to a manager. Each time I was told they have contacted the manager directly via email and I will get a call back. Hasn't happened. We were on vacation. When we came back, alarm went off again. Same technician showed up and I was told he "solved the problem" again. He claims to have found a tiny piece of plastic that was purportedly blocking the pump and causing the alarm. Week or two later, alarm went off again. He cleaned the whole system and said I should be good to go. A couple weeks later, on Monday this week, alarm went off again. This time he concluded the whole pump has to be replaced. Said he will order it and get it done asap. In the meantime, I had to have another company come out and pump the sewage tank empty because WMH doesn't do that. $800 plus dollars. He promised he would get back to me asap. Without the system, we cannot live in the house for more than a day or two. He assured me he would be able to get a replacement pump pretty quickly and would call me asap. It is now Thursday and I have not heard from him. I have called WMH at least 10 times since Monday asking to speak to a manager. Same thing every time. I am promised I will get a call back. Never happens. They could not care less about their customers. Fed up, I called another company. They came out next day, examined the system, ordered the pump, went and got it, and installed it same day. Still haven't heard from WMH 3 days later. They are a joke. Never again. DO NOT USE.

    Gildea Plumbing & Heating

    Gildea Plumbing & Heating

    (7 reviews)

    Marty Gildea is a brilliant plumber and a wonderful person. He did the plumbing for our new kitchen…read moreand new master bath to a high level of perfection. They have held up beautifully for years. He also installed a new heating system that is fantastic. Best of all, when something goes wrong--usually a leak but also a difficult-to-turn knob or once the heat went out after a big storm) he arrives like a knight in shining armor to diagnose, repair and reassure. He also does preventive assessments to head off problems before they happen--something that is especially helpful in an older home. We count ourselves lucky to be on Marty's client list!

    Marty came over and helped me install a dishwasher that was a if not an exact fit, 1/10th of an…read moreinch too big when the previous owners tiled up to the old dishwasher that developed a leak. He had to replace old piping, clean up holes into the crawlspace and replace fittings and we both had to maneuver/"massage" the new one in place. Of course he got it installed and running perfectly. My wife is happy, so i'm happy. It seems like plumbers are impossible to get a hold of in Media and Marty actually returned phone calls and set up appointments that he didn't miss, which is more than i can say for other places in Media and the surrounding area. Couple that with great work at a good price and going above and beyond when doing the work, I will be using Gildea for all my plumbing work in the future.

    GenServ Pro - plumbing - Updated October 2026

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