Just had our HVAC replaced. Matt and Cole spent the entire day removing the old and fitting in the…read morenew. So many customize things needed to get everything in place. These dudes were committed and spot on to making the installation perfect for our home. The company has been reliable, timely and service we can trust. Boo Ya for their great service!

Great work. Very clean work very professional work. The guys were on time and keep me updated on…read moreeverything. Matt Matt Andy

I have had an extremely frustrating experience with East Coast Comfort regarding a split AC/heat…read moresystem in my apartment. I first contacted them in July when I attempted to use the AC during hot weather and found it was not working properly. I was quoted high service fees and could not proceed at the time. Later, in October, after speaking with my HOA, I was explicitly told that the unit was under warranty and that East Coast Comfort confirmed this. Technicians came out in October, but the system only worked briefly and then stopped again. During this visit, one technician appeared unfamiliar with basic operation of the unit (including how to adjust heating on the remote), and another stepped onto my bed with dirty shoes to reach the unit, which I found very unprofessional and disrespectful. When they returned in November, I was told there was a leak and a faulty sensor. The issue was still not properly resolved, and I was told that if the problem happened again, it would simply be noted rather than fully fixed at that time. On December 1, I was contacted and told I owed nearly $390, with a claim that the warranty had expired - directly contradicting what I had been told earlier. The system then completely stopped producing heat again on December 23, during very cold weather. While the charge was eventually waived, I was still told I would need to pay labor costs for further repairs, even though the same unresolved sensor issue had already been identified. Communication throughout this process - especially from Lisa - was dismissive and condescending, and I felt pressured to pay for problems that were never properly fixed. Based on my experience, this company seems focused on selling systems rather than standing behind their work or providing reliable service. I would strongly caution others, especially homeowners expecting warranty support, to be very careful.

East Coast comfort did the most horrible thing to us, and they have treated us with utter contempt…read more We have been with East Coast Comfort since they began when Ed McCollum and Anthony Mongeluzi started the company in 2006. Both Ed and Anthony were to our home in the early years of their business, performing maintenance and repairs, and one of them was here when they installed our current unit. We gave them a favorable review on Angie's List, and we have never had any complaints about them in almost 20 years, until Lisa Hawthorne. We schedule routing maintenance, so we do not have equipment failures and outages. We have repeatedly been asked by Ms. Hawthorne of East Coast Comfort to reschedule our maintenance appointments, and we have always acquiesced. This occurred again a few weeks ago, and we rescheduled for last week. Ms. Hawthorne again called the day before our scheduled maintenance appointment last week, asked again to change the appointment because of the volume of emergency calls they were receiving, and we agreed as long as Ms. Hawthorne promised we would be given priority scheduling if our system went down. The next day, our air conditioning failed, and I contacted Ms. Hawthorne. A technician came to our home on the afternoon of the next day, but he said parts had to be ordered, and it could be days before they would arrive. I have emails supporting that we requested Ms. Hawthorne to order the needed parts, and she emailed back that the parts would be $1500.00 and labor $500.00. Though we made it clear from our emails that we wanted to get the system repaired as quickly as possible, she did not order the parts and would not grant us priority scheduling. When we learned of this betrayal, we contacted William Henderson Heating, Cooling, Plumbing, and Electrical Services. They worked us into their schedule for same-day service. I have an email exchange that proves how disdainful Ms. Hawthorne was to longtime customers of East Coast Comfort, both of us senior citizens, and one with a cardiac condition. A request we made to Ms. Hawthorne to speak with Mr. McCollum or Mr. Mongeluzi was ignored. In other words, other people had their systems repaired because of our kindness, so we can swelter in the heat and humidity. I consider their behavior toward us to be elder abuse. Good riddance East Coast Comfort, we are now receiving our comfort from William Henderson.

Based only on reviews online we called on Friday looking for service on our heater. To our…read moresurprise, they said someone could come out the following day. Gave my husband a 4 hour window from 8-12 and told him we were at the top of the list. No one showed or called us and at 12 we finally called ECI to see what happened. We were told that we were bumped down the list of calls because they accommodate contract customers first. While that's great in theory why on earth would we buy a contract from a company who can't even honor an initial appointment window? And doesn't bother calling to let you know? We were lucky enough to go with a different company who not only arrived on time but finished by 3pm.

Humidifier leak. The tech, Jason, immediately identified the root cause behind the leak and…read moreproceeded to replace the tubing on the humidifier. Very professional and knowledgeable. He wore foot coverings while in the house and made it a point to clean up and wipe down any mess that was made from the repair. Will definitely use ECI again.

I called at 3:00 on a really hot day after my air conditioning system made a shuddering noise that…read moreshook my house. Jordan arrived by 4:30 and repaired some mouse chewed wires. He had us back up and running before 5:00. Great experience to add to our previous great experiences with That HVAC Guy!

I requested quote on new AC for entire house. Owner -Jordan-…read moreresponded immediately and came next day. qQuote was excellent and work was done 3 days later and completed in 1 long day! Excellent quality and service.I have already recommended them to 2 friends. Kelly at the office was great and even Dropped off a window unit to hold us until install. Carl (Wyndmoor)

My girlfriend's heater stopped working, so she called this company. They told her the required…read moreparts were "rare" and recommended replacing the entire system for $8,000+, citing the age of the unit. When she declined, they suddenly "found" the part and quoted $1,800, then took a deposit. A quick search showed the OEM part is widely available for around $150, and the job typically takes 1-2 hours. Charging $1,800 for that kind of work is hard to justify. To their credit, when I called and requested a refund of the deposit, they returned it without issue (hence the 2 stars). That said, the initial sales approach was misleading and predatory. For context, another company has since quoted $460 for the same repair.

Very responsive service and "diagnosed" a defective blower motor that was "one of the most…read moreexpensive motors I've seen" and "don't know if I can get one" immediately went into "upsell a new furnace mode" and was assured it was a "competitive price" Big mistake should have immediately called two other companies for quote. Installation was flawless, but the price was exorbitant at $8300. $6-6500 would have been a fair price for a $3400 heater marked up 1.5X and a 6-8 hours of labor at more than $200/hr labor. Met with owner and he justified the price mostly due to "knowing his costs", generous salaries for his employees, enormous overhead, advertising and a "small profit margin" Lesson learned. When the technician goes into upsell mode and tells you they are offering a competitive price, don't believe them. Get three quotes. Also, they remove any negative reviews and want you to not post anything detrimental on social media.

Hertler was amazing to work with. I knew my 23 year old heater was on its last legs when it broke…read moreon a frigid winter weekend. I remembered the plumber I used in the past also did HVAC so I called and Landis came out within 2 hours on a Sunday. Before he came out he gave me things to try over the phone to try to get it working and avoid an emergency service charge which I appreciated! He did have to come out anyway and he was able to fix it but I asked for a price to replace the heater and AC. I had them do the work and I'm so happy I found them. They always answer the phone and let you know when they are coming. Will absolutely use again!

These guys are great! Josh was just here and installed the toilet of my dreams! Polite, hard…read moreworking; dealing with Hertler has been a total pleasure. I'd give them 10 stars if I could. ​​

Service First Heating and Air Conditioning has always had great service and great staff! We have…read morehad them for about a year and a half with a service contract and have not been disappointed. We have a Heat Pump and we are very impressed by their knowledge and courteous staff. Having Service First Heating and Air Conditioning as our HVAC company has been worth every penny!

I previously posted about a negative experience I had with the installation of a whole house…read morehumidifier. Shortly after posting I was contacted by the management and they took full accountability for what transpired. They explained the challenges they had with the job and offered to come back and do the necessary repairs at their expense. It has been a few days since the repair and I am happy to report that everything now seems to be working fine. I greatly appreciate the way this was handled by Service First- they made it right and there's not much more a customer can ask for. I am now very satisfied and feel confident that I can contact Service First if there are any additional issues.

I called Abrams in a panic - my heat was broken, my husband was out of town and i was stressed…read more Tina could not have been nicer and fit me in first thing the next morning. The owner, Marc came out and explained why my old unit wasn't working - and explained it 3 more times so I understood. He gave me a fair price and came out the following day with a new unit. I cant recommend them enough!

I had no water. I called a very local company. I called the office I told them I needed a part…read morethe water company said I did. The two plumbers came and said they didn't have that part on their truck and went to get it. At least 25 minutes later they came back from a supply company , not their close by office. They then decided they got the wrong piece and left again. When they finally got the correct part, it took less than ten minutes to install. The part cost less than $150.00. Charge $975.00.