HORRIBLE HORRIBLE HORRIBLE!!!! Worst customer service in my life. We hired them for master bathroom…read morerenovation. They sent a guy who spoke little English who said he could demo the bathroom in half a day. He proceeded to cut two water lines and LEAVE 20 min later without telling me (I was in the house). I called Riverway, they said he was overwhelmed and can't do the job and they can send someone else Tuesday. (This was Friday). I needed our water main back on, the girl on phone said she can send someone OR my crew can turn it back on "either way". My crew turned it on. Hours later I get home and realize my basement is flooded and ceiling busted through under the shower. Riverway owner was horrible on the phone to me!! "Your crew turned the main back on so legally I don't have to pay for this!" Terrible tone and attitude to me so my husband then took over. Riverway refused to pay for the service master cleanup/fans and has now ghosted us! All over $3,000 worth of repairs. I've texted owner multiple times and he will not respond so we have to pay for it ourselves. I'm telling everyone I know to never ever ever use Riverway!!!!

We had a new hot water heater put in recently and working great. Really enjoyed interaction with…read morethe technician and he provided me with both verbal instructions and written information on the new system. I also inquired about a home filtration system and was advised not really needed with the better quality of water in Monroe County. A recommendation was made for a sediment filter system as we have had some issues with some PEX water lines and their inline filters that were installed less than 10 years ago by a different plumbing company. Very nice people to work with and we were very happy with the cost of the work!

Home warranty company hired them to replace water valve in toilet. In the process the technician…read morebroke the porcelain. The technician said he would come back the next night with a new toilet. He showed up the next at 7 pm. He tried to pass a used toilet as a new one. Didn't work right, the bowl was scratched up and the top of the tank didn't fit the tank. The owner made several promises to get it fixed but never showed up. Stay away from this company

My home warranty company hired them. They picked up the job last Thursday for Friday. I called…read morefor a better idea of when they were arriving since they are 3 hours from me, and he told me they weren't coming due to someone quitting and a truck breaking down. I then got an email on Sunday that they'd be at my house on Monday between 7a-11a. I had to call into work. I called them at 9a Monday for a better idea on when they were arriving, no answer and voicemail full, it says to text. I text and they read it at 1130a and didn't reply. I called two more times and text at 2p which they read at 415p. Never showed, never called. I have reported them to my home warranty company.

I needed a few plumbing repairs at my home. Izac from Mann Plumbing arrived on time and completed…read morethe repairs in an efficient and effective manner and cleaned up the areas too. Thank you Izac and the crew at Mann Plumbing.

Recently bought a fixer upper and decided to call a plumber to install the new toilets ! Izac did…read morea great job Neat clean and personable ! 2 things off our list thanks guys! On time efficient and let us know arrival time

Our toilet wouldn't stop running, water continuously was filling the toilet bowl and splashing…read morevigorously. We called On the Side Plumbing and they arrived within 30 minutes. The technician had all of the needed parts and was able to fix the problem in 15 minutes! The technician, Ken, was professional and friendly. We are so grateful!!!

From the owner: Locally owned and operated, We specialize in Residential Service Plumbing. Faucets, Toilets, Water…read moreHeaters and Drains. We now offer power washing Services for your home or commercial property as well. Call us for an estimate!

Absolutely horrible company! DO NOT USE! We had a $22,000 brand new system installed 2 years ago…read moreand it worked the first season great, then issue after issue. They have been out 3x in one week and still can't resolve the issue. The last technician caught the wiring harness on actual fire causing even more issues!!! Now waiting on those replacement parts. And the original issue was never fixed...their incompetent technicians keep adding more to their problems. I also have a subscription with them that I will be promptly canceling because they are a waste of a company. Save yourself alot of money and hassle and go somewhere else...anywhere else.

I've been a member with Peterman Brothers for nearly a year, using them for electrical, HVAC, and…read moreplumbing. After today, I'm done. They installed a reverse osmosis system under my kitchen sink, and within minutes it was leaking--water pooling across my floor and soaking our rug. This was caused by their installation. I called immediately and was told the earliest they could return was the next afternoon. No urgency, no attempt to troubleshoot, no effort to fix a problem they just created. Expecting a customer to sit with an active leak and potential damage for nearly 24 hours is unacceptable. This is not what you expect from a company that pushes memberships and claims reliable service. I canceled my membership and won't be using them again.

Had a serious drain clog and it was fixed promptly and professionally. Tech was friendly and…read moreprofessional. Winters isn't the least expensive plumbers around, but they do excellent work and respond quickly.

A job that should have taken two days took four. A larger job in an older home that required…read moretearout and some redesign. Office put additional pressure on workers to finish the job. Had to fight to get them to return for a full day on the third day. Probably needed 2 HQ people from start to finish. Effort: good when on site, full day effort Tearout: good, did cut an electrical line. Fixed Engineering and design: just fair Quality of material: excellent,no leaks Price: competitive

Our general contractor used HFI for our plumbing work on a re-model. The crew was knowledgeable,…read morefriendly, professional, thoughtful and detail-oriented. I was amazed at their clean up after their portion of the job - even cleaning up after other trades that had been in. I would recommend. :)

Called to have a new thermostat installed on a heat pump. I ask what they charge and the girl told…read moreme they charge $110 per hour and the charges start when he arrives. The man came and installed a non-programmable heat pump thermostat that costs less then $40 at home depot. I was charged a $110 diagnostic fee and then 214.84 for the thermostat plus and 18.00 fuel surcharge. I paid $354 for less than an hour of work. Make sure you get the charges clarified if you use these guys and buy your own thermostat!

I was very impressed with the professionalism, punctuality, and personalities of Charlie and Alex…read more I felt they did a stupendous job with my 30+ year old central air system. I highly recommend Commercial Service. They have a wonderful and very fairly priced bi-yearly maintenance package that gives me peace of mind. I only review companies that I think are outstanding!

This morning I walked into the kitchen and discovered that water was leaking from under the kitchen…read moresink. Within two hours Commercial Service had a plumber at our house. He discovered two sources of the leaking water, fixed one immediately and restored water supply to the rest of our house. He recommended a new kitchen faucet to replace ours, which was part of the problem, checked local availability and I was able to pick it up on my way home from a medical appointment. Soon after I got home, another Commercial Service plumber arrived, installed the faucet and double checked to make sure that the dishwasher wasn't part of the problem. Before the second plumber arrived, the first plumber had contacted a mitigation company and they sent a rep to evaluate the situation. By the middle of the afternoon they began the work of drying out the areas that had been affected by the leak. The scheduler at Commercial Service was very kind and did all he could to orchestrate this much appreciated help. We are very satisfied and very grateful!