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    On The Side Plumbing

    5.0 (1 review)
    Open Open 24 hours

    Services - On The Side Plumbing

    Plumbing inspection

    Plumbing installation or replacement

    Plumbing repair

    4 More Services

    Sink repair

    Water heater installation

    Water heater repair

    Window pressure washing

    On The Side Plumbing Photos

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    Recommended Reviews - On The Side Plumbing

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    6 years ago

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    Dutton Plumbing - The Dutton Plumbing Team!

    Dutton Plumbing

    (4 reviews)

    Great service, friendly and professional. Our emergency needs were handled promptly even though…read morethis service is from another area. I would highly recommend this family owned business.

    I'll give a 3 star because they did show up the day they said. And, once I notified them of a…read moreproblem, they fixed it. However, when I spoke with them to start the service, I had to give a detailed list of the issues. I asked what the cost of the initial visit would be, as I'd already had an offer of $150/initial visit. I was assured it was a FREE inspection and only if they needed to do work to figure out the problem would there be a charge and only after we agreed to the charge. Ok. Day of service, a young man comes late. He says he has all of my notes, but hasn't looked at them, so he wants me to tell him the problem. I do. I take him and show him the septic tank, which was part of the complaint. He takes a picture, tells me he has to call his boss because he doesn't know anything about septic systems. ??? He sits in his truck for awhile, talking to his boss. Comes in, says we need the septic pumped out before they can do anything. And they have a truck to do that but he doesn't think it's available. That'll be $98. That's it! So, I emailed the company, explained the situation. They were sorry, but explained that the initial cost will be returned if we don't use their service or applied to the work they do. Didn't I ask this very thing in advance?! So I obviously found a different company to do the work. I did get a refund check - but what a hassle. Not an upfront company.

    Riverway Plumbing and Mechanical

    Riverway Plumbing and Mechanical

    (24 reviews)

    HORRIBLE HORRIBLE HORRIBLE!!!! Worst customer service in my life. We hired them for master bathroom…read morerenovation. They sent a guy who spoke little English who said he could demo the bathroom in half a day. He proceeded to cut two water lines and LEAVE 20 min later without telling me (I was in the house). I called Riverway, they said he was overwhelmed and can't do the job and they can send someone else Tuesday. (This was Friday). I needed our water main back on, the girl on phone said she can send someone OR my crew can turn it back on "either way". My crew turned it on. Hours later I get home and realize my basement is flooded and ceiling busted through under the shower. Riverway owner was horrible on the phone to me!! "Your crew turned the main back on so legally I don't have to pay for this!" Terrible tone and attitude to me so my husband then took over. Riverway refused to pay for the service master cleanup/fans and has now ghosted us! All over $3,000 worth of repairs. I've texted owner multiple times and he will not respond so we have to pay for it ourselves. I'm telling everyone I know to never ever ever use Riverway!!!!

    We had a new hot water heater put in recently and working great. Really enjoyed interaction with…read morethe technician and he provided me with both verbal instructions and written information on the new system. I also inquired about a home filtration system and was advised not really needed with the better quality of water in Monroe County. A recommendation was made for a sediment filter system as we have had some issues with some PEX water lines and their inline filters that were installed less than 10 years ago by a different plumbing company. Very nice people to work with and we were very happy with the cost of the work!

    On The Side Plumbing - plumbing - Updated May 2026

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