Stay far, FAR away from Hooks Shoes! I have psoriatic arthritis and neuropathy in my feet. I asked my podiatrist for a script to get orthopedic shoes - Which he sent to me. I called Hook's to set up an appointment. When I told them my situation, they were agreeable. Then they asked what insurance I have. I told them BC Medicare Advantage and Medicaid. Suddenly they weren't so agreeable. I had to have forms filled out by my doctor before they could see me. Ok. They sent me the paperwork. I then made another appointment with my doctor. Of course, this took weeks to accomplish. Go to see my podiatrist and he said that my Primary must sign the paperwork. Ok, that was done while I was there. He said that Hooks was the worst and I should have gone somewhere else. Ok, what does he suggest? He had no answer for me. His best suggestion was a pair of Crocs. I get the paperwork and make an appointment at Hooks. Which took another week because I use the Medicaid van and you must schedule your appointment 3 days in advance.
Today was the day! I get there at about 12.30p and there were 2 women working at Hooks. Their first complaint: You're waaaay early. Well, I don't have a choice, I don't drive. I was told to take a seat and they would be right with me. Considering there was NO ONE else in the store, what was I waiting for??? The first woman looked at my paperwork and said ok while the second woman said: "Let me see that." And reviewed it. Then she proceeded to tell the first woman the dates were wrong. The first woman approached me and told me the same thing. She said I would need to go BACK to my doctor and have it corrected, then bring it back to Hooks at which time they would be able to help me. WHAT?!
Furious doesn't not begin to explain how I was feeling. I was on the edge of becoming a KAREN. I walked out of the store and was going to call my cab back for pick up but, luckily, he hadn't even left yet. Otherwise, I would have to wait for at least an hour to go home.
So, NO, I do NOT recommend Hooks Shoes at all, to anyone. If I could, I would give them a -10 stars! read more