I highly recommend this place for ski boots or equipment. I broke the zipper on my x-country boots…read moreand had to find a replacement quick. No one in Monroe or Ontario County had any options for me. I emailed Snowflake and the responded quickly that they did have boots in my size. On top of that they were super friendly and knowledgeable about boot fitting. Even though it was a drive for me I would return for boots for skis in the future.

Not only do they custom fit Ski and ski boots. But the owner is able to stretch and punch out hot…read moreor sore spots on your hockey ice skates creating a custom fit. To bring you up go speed I had recently purchased a pair of Bauer vapor ice skates and after wearing them a dozen times I still experienced foot pain caused by my flat and collapsed arches. The place I had purchased them couldn't get rid of those "Hot Spots ". So a teammate recommended The owner Greg and he was able to heat and push out these areas of the skate boots. Now from this new custom fit I have total relief from the pain in both skates. Awesome! So now these skates are the best fit skates I ever had. KUDOS

I went here when it was Red Door and was nervous about the switch over. But fortunately, the the…read morechangeover was good. We've been renting skis here now and getting work done on our skis since it opened. I just got to deal with Trevor and he helped me out by fixing a tip on one of my ski poles. I've also dealt with Alyssa previously and she was wonderful to deal with. They're the only spot really to get your skis in Buffalo. Their prices are cheaper than online, which is kind of hard to do. I just had both of our pairs of skis, sharpen and waxed and they were great on the slopes. You're looking yfor ski equipment. This is a place to go.

I only give a 2 they don't cause they don't pick up their phone Renee was excellent and very…read morecordial and very knowledgeable. One of the "managers " had an attitude with me when I asked him about the boots and the gear not being ready Told me he stayed up late and was tired - hmm kinda weird but so unprofessional

After a not so great experience at Red Door we tried our luck at Phatman. It was my first time here…read moreand it was pretty neat. An entire store dedicated to skateboarding, snowboarding and a section for frisbee golf. There was quite a big selection and it wasn't busy which was a plus. The guy working was very helpful and didn't put a lot of pressure on us to buy. My significant other needed a different size in snowboard boots and apparently the new stock is yet to come in. We will be back soon and are happy to support this place. Another unique feature of this spot is that they have an indoor skate park.

Was expecting more helmet options. We got one that was decent and the guy was nice but more than…read morehalf a dozen choices would be nice.

A great business with everything you need to hit the slopes and to keep you warm. Very helpful…read morefitting our children with skis. Great people and family owned.

Hands down the best ski shop in Ellicottville. The service is amazing, and the employees are kind…read moreand helpful. They have a huge variety of skis, boots, bindings, and other gear. The selection of gear is great for beginners all the way to experts, with cheaper beginner gear as well as more expensive, higher performance expert gear. Their sharpening and waxing services are also great! The City Garage also has the best boot fitting service in the area, all of the employees are extremely knowledgeable about boot fitting and making sure that your boots are comfortable and will perform well. I would highly recommend for this to be the first place you go to in Ellicottville for skiing and winter gear.

Great variety of selections and they also give a military discount too! We have picked up over the…read moreyears jackets and such, glove liners and more here. During the summer the items are different; you won't see much cold weather gear then, but of course, it'd be silly to see summer gear in Winter. There are many specials throughout the year, and the staff are very helpful and friendly.

We love coming into this location, especially for the savings on quality merchandise. The store is…read morewell appointed, and you have an outstanding manager ( Dustin). He always makes certain that we are well informed about the various promotions. They have an extensive selection of Coats, camping gear, and also the childrens section is looking good. The mall has so much to offer, however this is always our favorite spot. Check them out,you will definitely become a repeat customer.

We came here for a weekend ski trip and needed rentals for snow clothes, skis, gloves, and a repair…read moreon a snowboard. Chris was so patient with us as we had lots of questions and 2 kids running around. The service here is next to none and the quality of the rentals is really nice. We didn't feel like we were using used product, but rather well cared for product. Get your gear here, not at the ski resorts!! Thank you- will definitely be back and highly recommend!!!

They might be small, but they were awesome! Super friendly and awesome prices. Not only for rentals…read morebut my mittens were on sale in January! And I bought one of their shirts. It has become my favorite - so soft!!

Get your outdoor gear here. Accidentally stumbled in here and quickly realized this place is not…read morefor me. Tons of skiing equipment and clothing. Same for hiking. Lots of staff present when I walked in. Many assisting customers.

My son goes to AU and he has been wanting these skis! Being…read more5 hours away I couldn't just run to the store. I called them and got the best service ever! They went above and beyond, within a few hours my son has his skis and bindings to match! Amazing team, amazing customer service!

Their dog Rocket was humping their sales associate while we trying to buy boots. then, THEIR two…read moredogs peed on the carpet, right in the boot section. they did nothing. But then they told us that testing out the poles was ruining their same carpet the dogs had just pissed on. always very arrogant, condescending. Will only shop at FULLSEND or Bristol, or burton/ online companies directly.

Got my skis mounted there, and they ended up drilling random holes in my ski, before actually…read moregetting it right.

Upon arriving, customers in the parking lot, we're having words due to being blocked in because of…read morethe lack of parking. The young man that assisted me was very kind and patient however, my first day of skiing was painful due to the boot being too tight around my calf area, even leaving bruising. Second day revisit for some assistance and he adjusted the calf portion, but still severe calf cramping, accompanied by bruising and feet pain. Upon investigating, I noticed the tongue area possessed a foreign object behind the padding, causing the issue. And the boots were just poorly fitting. However, the staff was friendly and helpful.

Another local ski shop that did not carry snowboards recommended that I check out the Boardroom…read more Spencer and his staff are extremely knowledgeable and patient. We discussed my skill level, type of riding , etc. . . In order to match me with the right set up. After thoroughly answering all my questions, they had me set up with a brand new board, boots, and bindings in a matter of minutes. Their genuine desire to help me find the right board was very refreshing and a welcomed change from some of the shops that I have walked into where the staff are sometimes rather arrogant. If you are ever near Holiday Valley, do yourself a favor and shop at this store. Ask for Spencer.

I read that review about those "Darn Tough" socks and since I've slowly been collecting warm socks…read morefrom outdoor stores this winter as a 'hobby', I decided to visit Aurora Outfitters at last!! I've been itching to check out this store, and I'm really not sure why I never ventured in here sooner. Maybe it just wasn't the right time. This past year my urge to hike has kicked into overdrive and lately I've been all about outdoor activities - so going in here not only cured some boredom, but got me excited for the warmer months and getting back out on the trails. The shop shares a building with another business. Once you go up the steps and into the building, the shop is straight back (and pretty hard to miss with the signs!) This shop is pretty large, with everything and anything to fill your outdoor needs. Tons of apparel with popular outdoor brands like Carhartt, hiking boots, and other useful gear for camping and hiking. You can get snow shoes and chains here for your winter hikes, and there's even some gear for your dog! I only came in here for the socks but I also left with these cool fake "skipping stone" dog toys, and a double sided spoon/fork. Total score! Looking forward to returning in the summer to fulfill more of my hiking needs. P.S. I love my socks. They're stylish and keep my feet warm!

I read a Review of the Day from Hannah K. about "Darn Tough" socks, and it reminded me about those…read moresocks I bought from Aurora Outfitters so long ago. I must have written that review way before I gave myself enough time to decide if I liked the socks or not, but here I am 4 years later and I now EXCLUSIVELY WEAR DARN TOUGH SOCKS. Thank you, Aurora Outfitters, for turning me onto these wonderful socks. Also thank you, past tense me for clairvoyantly deciding to purchase said socks and change my life forever. But most of all, thank you, present me for having the courage to admit I was wrong and seek amends. (And an honorable mention also to Hannah K. for reminding me just how much of an oaf I really am)