If you're looking for exceptional customer service and someone who truly goes above and beyond, ask…read morefor Kaylee! She made what could have been an overwhelming decision simple and stress-free. Mattress Kingdom is lucky to have someone as dedicated and talented as her. I highly recommend both Kaylee and Mattress Kingdom to anyone looking for a new mattress!

We bought an open box dryer from Appliance Factory in Thornton. They delivered it (4/16), hooked it…read moreup and it kept tripping our breakers. They set up an appointment for an electrician and took our old (still working) dryer. On 4/17, the electrician found all our electrical was fine (new house) but there is a short somewhere in the dryer. They wanted us to set up a repair appointment with their 3rd party repair company. It would be 3 weeks before they could repair it. I called the store twice on 4/16 to talk to the manager -Patty (left 2 messages) and she never returned a call. I also called their "president's line" on 4/16 for customers wanting help with issues. Again, called twice, 2 messages, no return call. Horrible customer service. We are guessing that this open box wasn't because of scratches (which we could not see) but more to the fact that it doesn't work. We called our original salesperson first thing this morning (4/17) stating we wanted another actual working dryer or our old dryer back. We are still waiting for a call back. Should have been a quick answer- "we are sorry we sold you a defective dryer and we will correct our error with an actual working dryer". My husband finally called Parker (salesperson on afternoon of 4/17) and he said they are going to call us Monday to refund our money and schedule a time to pick up the broken dryer. They didn't say anything about bringing back our dryer that they took. What we have done to try and remedy the situation: Contacted two local tv station consumer reporters to see if they can help. Submitted a review with the Thornton Chamber of Commerce. Disputed our credit card charge. Filed a complaint with the Attorney General's office. Emailed all of the information above to the store and CEO via Linkedin. Filed a complaint with the BBB. Today is 4/20. I received text messages from the repair company trying to come repair the dryer which is not an option and I have no idea who is trying to set this up. I called the store to let them know we are still waiting for someone to schedule a pickup of their dryer. I also sent an email. We still have not received any communication. Called Parker(salesperson) at 5:20 asking for a return call. Did not call. Called the President's Line at 6:07 - left a message that the defective dryer will be out in our driveway for them to pick up on 4/23/26 and we accept no responsibility for it. 4/21/26 Filed complaint with Business Consumer Alliance. 4/22 Received call from Kaden regarding my BBB complaint. 4/22 Received call from Jordan that dryer will be picked up between 3 and 5 on 4/23. 4/23 5:05 Called Jordan to see where they were. He stated the truck broke down, they weren't coming and that he had left a message (which he hadn't). 4/23 Left message for Kaden that pickup didn't happen. No communication from them at all. 4/28 - Notified the "President's Line" that I am giving them 48 hours notice to pick up the dryer or I will be donating it. Filed a complaint with Call for Action.

Sign and internet say open at 9. It's after 9 and the lights are off and no one is around.read more

Bought a used dryer today. Moved it down into the basement. Hooked up the hose and cord. Didn't…read morework ! Returned it and got a free workout. $400 used and didn't work Went to Lowe's and bought the exact same dryer new for $477 Don't waste your time or money at this place They just wasted two hours of my time and my back

The list of issues goes on with this delivery. Truly a mess from start to finish. There was zero…read moreintroduction or basic professionalism, just a rude attitude and a clear rush to get in and out. It felt like they were trying to cut corners the entire time. This all could've been avoided if they had just done the job properly, like taking the fridge doors off instead of forcing it through. That's literally what I paid for. On top of blatantly failing at their job, they also damaged my house. There are visible chunks of my door scattered across the floor, and the door frame has been broken. Resulting in my screen door not closing or latching. And if property damage wasn't enough, they extended their lack of care beyond my home. The two "workers" tossed balled-up duct tape in the middle of my street, as well as leaving fridge parts in my front lawn. That's just careless and disrespectful. I took a full day off work for this, paid for the service, and ended up with damage, stress, and more work for myself. This wasn't just unprofessional, it was completely unacceptable.

I actually had a great experience here even though I didn't end up buying a dryer (my goal) when I…read morevisited. The person I talked to offered great suggestions for trouble shooting my current dryer and even gave me a fixture to experiment with my gas line. Thanks to him I solved my problem and didn't need to buy a dryer. Having said that I would feel totally comfortable making a purchase from them in the future. Thanks for showing such great integrity in your sales process!

Needed help with a part - the man I talked with was so helpful! He took a lot of time to help me…read moretrack down what I needed and confirm something I needed was no longer made. So helpful and kind.

Little transgender fellow or gal with tattoos and gauges in parts department, was specifically…read moreasked about her/she/them guidelines about returning a part if it was not used. Her/she/them said it was returnable. I didn't end up needing this part and when returning it, her/she them pointed at worn sign hidden under the cc reader about no returns. How is this even legal? Do I have grounds for a lawsuit?

Alan was very quick to communicate with and was prompt with responses, he was even able to come…read moreover before my scheduled appointment as a spot opened up. He came over and fixed my dryer very quickly and efficiently, and his price was very fair compared to other places I got a quote from. Highly recommend using Alan!

Alan was excellent. Replaced the idler pulley, rollers, and belt on my dryer. Fair pricing will…read moredefinitely use again. Prompt and professional

We called RA to fix our freezer and he gave up a good evaluation, checked it iver and provided…read moreoptions. We decided to have it repaired and the price was very reasonable.

John is professional, reliable, and honest. He has helped us with two elderly appliances that were…read morebeyond repair - he came out, tested them, and gave us his honest recommendation: replace them. John is highly recommended for very good reasons!