From the purchase to the install, this was a great experience. Gabe was a patient, knowledgeable…read moresalesperson who guided us through the refrigerator selection/purchase process. The commitments he made on delivery time were exceeded. Curtis on the delivery/install crew was excellent. They had to virtually dismantle the old and new frigs to get them out and in the house. While it was a bit nerve wracking, everything went fine. I will use them in the future.

Checked out their Black Friday deals, and actually found the exact appliances for a few hundred…read moredollars less at Lowe's. Staff was very welcoming and friendly. Gave us time to shop without hovering like a lot of business do. They have a large selection, just wish their deals were better than the big box stores.

Parker Thomas was very professional very helpful and essent customer service deals and he was on…read morepoint with everything he did a awesome job with us today

We bought an open box dryer from Appliance Factory in Thornton. They delivered it (4/16), hooked it…read moreup and it kept tripping our breakers. They set up an appointment for an electrician and took our old (still working) dryer. On 4/17, the electrician found all our electrical was fine (new house) but there is a short somewhere in the dryer. They wanted us to set up a repair appointment with their 3rd party repair company. It would be 3 weeks before they could repair it. I called the store twice on 4/16 to talk to the manager -Patty (left 2 messages) and she never returned a call. I also called their "president's line" on 4/16 for customers wanting help with issues. Again, called twice, 2 messages, no return call. Horrible customer service. We are guessing that this open box wasn't because of scratches (which we could not see) but more to the fact that it doesn't work. We called our original salesperson first thing this morning (4/17) stating we wanted another actual working dryer or our old dryer back. We are still waiting for a call back. Should have been a quick answer- "we are sorry we sold you a defective dryer and we will correct our error with an actual working dryer". My husband finally called Parker (salesperson on afternoon of 4/17) and he said they are going to call us Monday to refund our money and schedule a time to pick up the broken dryer. They didn't say anything about bringing back our dryer that they took. What we have done to try and remedy the situation: Contacted two local tv station consumer reporters to see if they can help. Submitted a review with the Thornton Chamber of Commerce. Disputed our credit card charge. Filed a complaint with the Attorney General's office. Emailed all of the information above to the store and CEO via Linkedin. Filed a complaint with the BBB. Today is 4/20. I received text messages from the repair company trying to come repair the dryer which is not an option and I have no idea who is trying to set this up. I called the store to let them know we are still waiting for someone to schedule a pickup of their dryer. I also sent an email. We still have not received any communication. Called Parker(salesperson) at 5:20 asking for a return call. Did not call. Called the President's Line at 6:07 - left a message that the defective dryer will be out in our driveway for them to pick up on 4/23/26 and we accept no responsibility for it. 4/21/26 Filed complaint with Business Consumer Alliance. 4/22 Received call from Kaden regarding my BBB complaint. 4/22 Received call from Jordan that dryer will be picked up between 3 and 5 on 4/23. 4/23 5:05 Called Jordan to see where they were. He stated the truck broke down, they weren't coming and that he had left a message (which he hadn't). 4/23 Left message for Kaden that pickup didn't happen. No communication from them at all. 4/28 - Notified the "President's Line" that I am giving them 48 hours notice to pick up the dryer or I will be donating it. Filed a complaint with Call for Action.

Sign and internet say open at 9. It's after 9 and the lights are off and no one is around.read more

Bought a used dryer today. Moved it down into the basement. Hooked up the hose and cord. Didn't…read morework ! Returned it and got a free workout. $400 used and didn't work Went to Lowe's and bought the exact same dryer new for $477 Don't waste your time or money at this place They just wasted two hours of my time and my back

Thomas is the Owner of Front Range Appliance Always…read morefriendly with excellent customer service goes the extra mile to make sure you get the appliance your looking for. Has competitive prices and always is willing to work with his customers to give them satisfaction of purchase. I recommend if your looking for great quality and a great team come by and see for yourself you'll be glad you did. THANK YOU THOMAS !!! You're amazing!!!

Avoid at all costs!!!…read more We removed all the food from the old fridge, to prepare for the install so it was sitting on the kitchen counters. They showed up, left the refrigerator on the sidewalk and told me it was extra to carry inside and left. I called and paid extra for them to come back and install it, he said they would be right back. After 4 hours I called back and told them my food was defrosting and spoiling, he said I was the next stop. A couple hours later, still no one came by so I called again and told them to cancel and I'd find something else. They offered me $100 to replace the food. When someone finally showed up after 9 hours without a fridge, they said the dispatch told them it wasn't a hurry and finish all the other deliveries before they came back. They never gave me the refund and walked off with a wrench I was using to attach the water line. 4 months later, the fridge started making a terrible noise from the fan and stopped cooling. Only way they will fix it is for me to bring a full size side by side refrigerator into their shop. They lied and sold me a crappy fridge and cost me a lot in spoiled food. Oh - and most of the positive reviews on here are for the Appliance and mattress place down the road, so ignore those!

This company was very quick to respond, was able to diagnose and fix the problem immediately. Fast…read moreturnaround, quality work and much less expensive than I had anticipated. Highly recommend!

Came out and gave a quote. Pretty expensive so we're gonna hold off and see if we can get it done…read morecheaper somewhere else. The technician was kind of rude and couldn't speak any English. Meh.. not sure if I would recommend this company.

Who ya gonna call for stuff that goes wrong? Well, call these guys. They had parts for an 8 year…read moreold dishwasher that I don't think we were abusing. Total customer service at the parts department on the east side of the store. Parts were cheap and came within a week. So, two trips but I didn't ask about them mailing the parts to us. Looked like a good place for reasonably priced, second hand appliances too, tho I wasn't in the market for any. Since GE makes such early planned obsolescence appliances, we'll probably be seeing a lot more of this place.

Don't trust this company. They ship through UPS, but don't tell you that it will be shipped to the…read morenearest USPS office to be delivered. Then if you have an address that USPS doesn't deliver to it gets returned and the company tries to charge you additional shipping charges to have it resent out.

Alan was able to come over on short notice and diagnose a problem with our gas stove that was not…read morethat easy to figure out. He quoted us for parts & labor for the full repair and offered to credit part of the service call/igniter cleaning if we decide to go that route. I would recommend calling Alan before you decide to replace any non-working appliances.

Alan was very quick to communicate with and was prompt with responses, he was even able to come…read moreover before my scheduled appointment as a spot opened up. He came over and fixed my dryer very quickly and efficiently, and his price was very fair compared to other places I got a quote from. Highly recommend using Alan!

John is professional, reliable, and honest. He has helped us with two elderly appliances that were…read morebeyond repair - he came out, tested them, and gave us his honest recommendation: replace them. John is highly recommended for very good reasons!

Great service! On time and very knowledgeable. Would highly recommend John and Reliance Appliance.read more

I never used this company. I don't know why I have been asked to review them? The request for a…read morereview is puzzling, to say the least.

They were prompt, knowledgeable and fit our dryer fixed within an hour. Wandered our call on a…read moreSaturday and were at my house at 9am on Monday morning.

Worst experience--never coming back or recommending this store…read more I purchased an out-of-box dishwasher and came back the next morning for pickup. We arrived right when the store opened and were the first customers there. After waiting over an hour, we were finally told they couldn't find the unit. What made this even more frustrating was that they could have simply offered us the same dishwasher, brand new and still in stock, as a replacement. Instead, there was no attempt to make the situation right, no apology for wasting over an hour of our time--just, "Here's your refund." Patty, the manager would not even make eye contact-should not be on that position. Completely unacceptable customer service. Absolutely the worst experience.

From the owner: Professional and convenient in-home delivery, placement and installation done by experts.read more