Tow truck Willie was my service pro and he was fast, kind and explained everything to me so I was able to get to my neighborhood garage and park safely before I turned off my car Battery was dead read more

Great service, came on time. Willy did a great job very efficient, did a great job. Really helped me out.

I needed my car towed to the mechanic. Willie came out to help me. He arrived earlier than expected, which was a relief. He was very knowledgeable and he took great care with my car and getting it to my mechanic, which was a half hour away. Big Mahalos!! read more

Tow truck Willy was so amazing! We were on the side of the road with a transmission and brake problem in my car and Willy absolutely saved the day. He was super quick and listened to our concerns. He even reached out to us to figure out what was the best course of action for our car. We requested towing through the GEICO app and received a phone call straight away confirming details and ETA. Mahalo nui Willy for being so kind and supportive during a stressful time read more

Top notch quality service, on time prompt great customer service. Had issues this morning and was able to resolve for me. Like the good communication they provided update n status highly recommended from business to business read more

Sad to see all the negative reviews about this company and I was really dreading it when my insurance company mentioned they would be the ones towing my car. Lets fast forward to the response, immediately after my insurance issued a tow request I was immediately contacted (cant remember the guys name) about an estimated arrival. I was given 1 hour but he told me he could have a driver to me within half an hour, even better yet! Siu ( I think thats how u spell his name) called me when he was on his way and amazing communication, unlike others I had before. I informed Siu I needed to pick up my radiator before heading home n Siu was sooo understanding about it. It worked out all so perfect bc he didnt rush to jack my car up n we actually ended up meeting up at the house at the same time and thats even with me picking up my radiator. Altho I didnt have to pay for the tow, I still tipped Siu as he was very professional and their trucks were nice n clean, didnt look like just some random tow company. Again sad to see the negative reviews n wish no one else experience any more bad service, but my experience was AWESOME!! THANK YOU HONOLULU TOWING!!! read more

Working with Geico insurance and they had Honolulu Towing to towed my car from my house to Firestone Aiea. Willy did an awesome and they will on time to assist with my road assistance. It was a smooth sailing working with them. Thank you again read more

Awesome service. Was supposed to tow my truck to a shop. Shop called me saying they can't take my truck now. Willy was willing to take it to another shop. Awesome read more

Tow trick willy came through for me...thank you for your help getting me up and running again much aloha...best of the best

Tow truck willy was great. He was able to maneuver his truck and tow my car in a small garage. read more

Had my Audi towed to the shop, only a few miles. Willie made it simple, kept in touch and arrived on time when we scheduled the night before. Things were easy. Insraunce paid for the tow so I am unsure about the cost. read more

Bad experience with office staff, not driver. Extremely rude office staff. Car needed a tow. Geico assigned them. Waited 2 hours on side of road and they didn't show. Finally got in touch with them and the lady in charge of the call/dispatching said... "we haven't decided if we are taking the job...need some photos first". And then said that it will be another 45 minutes or more. When we expressed frustration for the lack of communication over this earlier...she said..."hey if you don't like our service then I will just cancel you right now and you can find someone else". I literally broke down into tears from frustration and was begging her to not cancel. She said "why are you tripping?" and hung up on me while I was still talking. They did eventually show up after 3 hours of waiting on the side of the road. The driver was GREAT (Willie?). He was friendly, respectful, empathetic and worked quickly. read more

I had Geico's RSA plan so they were dispatched from them, so I cannot speak to value/costs, I give them 5 stars for very prompt service and a friendly tow driver. Mahalo! read more

Willy did a great job, super nice and got the job done quick and easy. Just had them tow my car to the shop, cheaper than other companies too! good value. read more

Took about 2hrs to get my car out of the tow yard place is over run with cats and the old lady at the front window can't hear anything you say good luck if this place has ur car also all the workers are sleeping inside on the couch or have something to say like there ur friends and I got there at 10:43 waiting for my tow truck to pick up my car the old lady stayed on the phone for 30+ mins talking to another unsatisfied customer was just milking the time so they could charge me another day worst tow company I've ever encountered I would give a 0 stars if I could read more

Honolulu Towing - Towing Near Me - Honolulu, Hawaii

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If I could leave no stars I would! Worst tow company ever encountered. Curbed tf out of my rims and tries to hide it. Bunch of scrubs!!

Towtrk Willy was quick and professional. Would recommend this company to my friends if they need a tow.

Sketchy place in a really sketchy area. An expired safety check got my daughter's car towed during the night. From Kapolei to town so they can charge the mileage. Crooks. read more

Honolulu Towing - Towing Near Me - Honolulu, Hawaii

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MUST READ!!! MUST READ!!! URGENT!! On January 1, 2023 New Year's Day my husband just passed away in October and so my four year old daughter and I was just leaving my daughter place in Kahului heading home to salt lake. And I drove towards Hawaiian memorial cemetery to drive by just wish my husband a happy new years and as I merged onto the H3 going towards leeward side my car died out right before you get to the first tunnel. I called O'Sung towing for a tow and yes the lady that answered the phone was rude as hell as much as I was trying to give an idea where I was all she kept saying was well not sure where you're at but I can hear the guy telling her that he think he may know where I'm at. He would be going over there and of course they quoted me $476.00 to tow my car from H3 to just Salt Lake.. I have my 4 year old and I really didn't care about the price I just wanted to get us home and off the road. when he got there my daughter and I were in the tow truck and he had hooked up my car and ready to go. Before we could leave he needed the payment first. Not a problem, I was going to have to pay with two different cards and when he said that he cannot take two different cards payments and needs to be one card so I told him ok Let me go ahead and transfer the money from my one bank card to the other card. Not even a minute while I'm trying to get into the system and he says that he has to go he has other calls to take and because I was already frustrated and upset and I told him OK that's fine so he came around open the passenger door to allow me and my daughter to get out of the car and unhook my Car from his tow truck, and left. The whole time I didn't cry but when he left I was in my car holding my daughter and couldn't stop crying. I was crying because of the anger I had to towards this company Thank God for HONOLULU TOWING.... They came and picked up my car and patiently waited for our ride to come and pick me and my daughter up (the tow driver didn't have room in his tow ) not a problem we were able to get my son to come out and pick us up. We got our car towed to the house and because they only accept cash was willing to take me to the ATM machine to get the money out and bring me back home . and the towing I paid was $275.00..... it was 225.00 for the towing and $50 for the drivers tip. And I was happy to even give him a $50 tip. I will never use Osung towing. Your customer service sucks. The people answer phone sucks and only because you are heartless and don't deserve even a star for allowing a little child have to be out cause of your impatience attitude!!! I've posted this review on both tow companies !! The good deserves to know why the other is bad and the bad need to know why the other one is good!! read more

Honolulu Towing - Big difference from being quoted 476.00 from Osung to only $225.00 - Towing Near Me - Honolulu, Hawaii

Tow truck driver Willy was a huge help. He was fast and called us to let us know when he was 10 minutes away. He also helped us jump start our battery so we could back our van out of the parking stall which saved us about 30 dollars. Very friendly guy. read more

Willie, the tow guy was very nice, professional, and excellent at his job. He extracted my car from my parking garage with a low clearance. I 100% recommend Honolulu Towing! read more

My man Tow Truck Willie coming in locked and loaded gets the 5 stars. Was stuck by H3 tunnel because of a flat rear scooter tire with no where really to go or walk to get somewhere safe, he came and got me off the highway. Really nice man and great to talk to on the journey back to house. The price was no issue especially because of where I was. read more

I've experienced Honolulu Towing's service twice now and have been thankful for the quick, professional, and friendly service from Willie both times. read more

Honolulu Towing is awesome! Great service!!!They were very accommodating to my schedule. Willy showed up on time. He was very friendly, knowledgeable and professional. If I ever need emergency roadside assistance, I definitely will call Honolulu Towing and hope to get Willy. May the Lord richly bless you Willy and Honolulu Towing! Mahalo read more

I needed my car towed from my condo garage. Most of the tow companies said their trucks wouldn't fit. Honolulu Towing sent Tow Truck Willie. He was able to get his truck in to the garage, barely, and expertly hooked up the car to the truck. He was very polite, professional and experienced. Would highly recommend using him. read more

Car wouldn't start. Needed a tow and Geico selecting Honolulu Towing. Willie arrived and did an amazing job getting the car out of the parking lot. Friendly guy. Good service. read more

My car died in town and Geico arranged for Honolulu Towing to come get my car. I was assisted by Willie who was diligent and professional. He had to macGuyver something but made it work. read more

it should be no stars... been waiting 3 fucken hours to have this truck to get towed why the fuck does it take so long and you are open 24 fucken hours... ill be contacting property manager here this been happening alot and we pay ridiculos fucken rent and for our stall why the fuck do we get inconvenienced for this bullshit!!! read more

Woke up to a flat tire and had Willy and Honolulu Towing respond to my call. My spare was on my car in 5 minutes and I was able to go and get my tire fixed! Willy was so helpful and quick! Highly recommend this company and Willy! A+ service with a smile and lots of aloha! Mahalo! read more

My car broke down a few times and through insurance Honolulu Towing responded without fail in a timely manner. Also, they have answered my needs on personal tows as well. The receptionist was very polite, knowledgeable and very helpful. The drivers are down to earth and personable. I love this company! read more

They stole my son in law wallet from His car that was towed. They invoiced another friend a wrong vehicle/location read more

Willy awesome showed up quickly and did quick tire change of my flat, for the spare Made sure lug nuts were on tight and helped me get my flat tire put back in the truck all in good time Friendly too Mahalo Willy Mahalo Honolulu Towing and Geico for 24hr quick response read more

Contacted this towing company; was hung up not once but twice. The lady on the phone (didn't get name) was rude as hell. Unfortunately, my motorcycle died on the way to K-Bay on Pali Hwy. Called to get service and was given an attitude and was told it would be at least 3+plus hrs..I would NOT recommend this place. If it's customer service that you are looking for don't waste your time using this business; go somewhere else! read more

They very strongly very bad attitude problems with people. Not recommend no one get help or services of them he or she they're attitude problems and anger problem also read more

10/3 Geico sent Honolulu Towing to tow my car out hanging over of a draining ditch at around 6 in the morning. The front plastic shield was resting on a rock (see pictures). I was scheduled for a 830am pickup but the driver Willy got here by 640. My car was in an awkward position and I felt like there was no way for it to get out without damage. Willy was skilled with his equipment and left only minor scratches to the plastic shield. Thank god for Willy saving my dumbass. read more

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Tim was very kind and professional. ETA was 90 min but he came a lot sooner. Got me to where I needed to be quickly

I wish I could give it a zero. Absolute worst customer service. My car broke down and even though my free AAA was on its way they were at the my car first cuz the police called. They charged me $250 for a literal one mile tow down my house. Absolute garbage business with trash service. No aloha. So pilau this junk business read more

Any tow company would understandably receive negative ratings as having your car towed is a costly inconvenience. We live in an association in which one of the towing infractions includes parking on the grass. Us as well as four of our neighbors due to the size of our trucks and the garage ports park where two tires are on the grass. Therefore, I understand the reason for the tow but, when I called and inquired: * Why was our vehicle the only one towed? * How are drivers trained and expected to enforce ALL infractions? Instead of receiving answers, Michelle, the towing representative stated, "I don't appreciate you calling and wasting my time," and she hung up on me. Being that my vehicle was towed by their company, I expect their representatives to answer any questions I have regarding the reason/stipulations/status of the tow. Additionally, upon arriving and paying the towing fee of $265.00 in full and in cash we waited over an hour to have our car brought out because it was blocked in and the office representative needed a tow driver to move the cars in front of it. read more

My father's car died in our driveway. Called his insurance for roadside assistance. They sent over Honolulu Towing. Estimated time was 1.5 hours and they arrived in an hour. I wish I caught the driver's name. He was super friendly and helpful. We weren't sure how to get the car into neutral to start. And he helped with that. He was able to get the car hitched at an awkward angle because of the driveway with no issues. Super fast! Got to the dealer with no problem. Great service, friendly, and knowledgeable! Thank you Honolulu Towing! read more

Service was fast, quality of towing old. Hidden costs. Service call $50, hook up fee $200, $15 a mile to destination plus tax.