Personal and professional, discussed what I was looking for and I'm looking forward to working with…read moreher on Thursday

On August 28th my 17 year daughter had a consultation with stylist Sena to go over an appointment…read morefor a full color of vibrant green. She showed her a picture for an example and she agreed she could do it and the amount of $360 for the appointment. On September 2nd she had her hair appointment and the results were no where near her expectation. She sat in the chair for 5 hours and when she was finished Sena told her "Well you got semi cool hair". My daughter left in tears and stated to me she "never felt uglier". (Fortunately she had a friend fix it for her that night). I called the salon and talked to the manager Morgan asking for a full refund and she would not return to the salon for a correction as it already was redone by her teenage friend with the exact results she wanted. I was also told my child, who is a minor, was asked and signed a waiver for no liability of damage. Parental consent should have been given per Oregon Law. Morgan said that my daughter told her she was 18, (my daughter said she never discussed her age) nor was she asked for ID. I have asked Morgan for the immediate copy of the waiver and still haven't received it. After multiple email, and phones calls, asking to speak to the owner, communication ceased. I went to the salon today and asked to speak to the manager, owner, and stylist Sena. Morgan came to the front desk and I again asked her if I could talk to Sena and the owner, in which she told me the "owner lived out of state and doesn't answer phone calls because she trusts her to run the salon". I asked for a copy of the waiver and she refused and said my daughter needed to come in herself because she was the client. I replied that wouldn't be happening and as her parent I was representing her. Morgan then became aggressive after I told her that I had no choice but to write a bad review and post on social media so this doesn't happen to another client, much less another teen. I also told her I would be filing with Small Claims court to recoup loss of money. At that point Morgan loudly asked me to leave the salon, in which I did without incident. I am yet to talk to the stylist Sena, or owner, Renae Tichenor nor do I have anyway to do so because the email goes directly to Morgan. Not once did Morgan offer an apology or any sympathy. I suggest if you find interest in this salon to go elsewhere. We are highly dissatisfied and my child was left emotionally distraught. The pictures of what my daughter showed Sena and agreed upon and her final result are following...

My most recent visit to you Eugene was sudden and I forgot to pack some items, with a heat…read moreprotectant being one. I visited Willow Salon because it was close by. Casey was so incredibly helpful. She'd just come in from her lunch when the receptionist asked for expertise. Casey showed me a few options and explained some of the benefits, and I also purchased some shampoo and conditioner. I haven't used R+Co before, but I like it. There's plenty of parking here. The salon is small and seemed calm and quiet. If I lived in Eugene I'd make an appointment here.

Amy is highly skilled with my type of hair -- wavy and thick but fine. I've never had a better…read morestylist. She is warm and personable and does the highest quality of service. I love the aesthetics of Willow and Savannah and Helen are wonderful. Amy and Willow are certainly gems in our town.

Abby did a beautiful job and helped me take the leap toward a really cute, short style. This was my…read morefirst appointment with her and she did a color and cut. I'm so glad I found her!

Abby is an incredibly skilled hairdresser . The first time I was able to get the "perfect bob"that…read moreI just couldn't find in a very long time . It is obvious to me Abby was "Vidal Sassoon trained" in some way or another . Also, having naturally silver hair , Abby knew how to blend into a modern color rather than an old lady grey. I felt super beautiful leaving the salon . Abby is very sweet as a person and I connect nicely with her . I love her fur baby as well which is a nice connection when I am there ! Next time I will include a picture

The person who did my hair last time was no longer there. I hurt my shoulder and called for an…read moreappointment because I needed someone to shampoo and braid my hair. I specifically asked for someone who could French braid it because I can't redo it for a few days. Karen did a good job of shampooing save that she sprayed water all down my back. She apologized fir being out of practice when I asked her to French braid my hair. She did not know how to brush long hair: she brushed top down and yanked a lot out by tangling it more. I was tired and didn't want to stay any longer. Karen did not French braid my hair, she just braided it in the back. Furthermore, she parted my hair crooked in a wavy line from front to back. When my friend looked at it, she showed me how crooked it was. It's embarrassing. The only saving grace was that she only charged $10 for it and was cheerful. Don't go here if you have long hair!!!

I want to like Kathryn, I truly do. I love her personality and she did an amazing job coloring my…read morehair and I appreciated her following up with me to make sure I liked my new color. I thought I found my new permanent stylist. But I am unfortunately very disappointed with my cut. The first time she cut off six inches like I wanted, but it looked very choppy and uneven from the back. I went back to have her touch it up and now it's even worse. It's like a whole chunk is missing under my hair. I try to give the benefit of the doubt since my hair is ridiculously thick but I'm still very disappointed.

Beth is the best!! I lucked out and got her as a walk-in customer…read more The salon is clean, the people are so warm and friendly and my stylist is a true artist. She took my 'frazzled mom DIY' hair and leveled it up to fabulous. Thanks Beth!!!

Beth is the absolute best, I'm so grateful I found her! It took me such a long time to find a…read morestylist I genuinely loved and trusted, and once I sat in her chair, I knew I was home. I have thick hair, and no one else could ever get the color right, but Beth nailed it from the start. She takes her time, pays attention to every detail, and always keeps my hair healthy and beautiful. Every appointment with her feels like a mini retreat, relaxing, uplifting, and genuinely fun. She is such a joy to talk to and an amazing listener, and I end up laughing through my whole appointment. I leave feeling refreshed, light, and ten years younger. If you want to feel and look great, I can't recommend her enough... but don't you dare take my Thursday appointment.

Newly trained unsupervised hairdressers. Managers who are rude, unprofessional and defensive of…read morevery bad services when "I'm sorry what can we do to make it right" would be a more appropriate response. Also, "well we can't put it back on" isn't too appropriate either. I would never recommend this salon. If you ever receive a gift certificate for Gervais (which I did) give it to someone you don't like!

The best massage I've had in Eugene, hands down. Grace was my masseuse. I knew within minutes of…read morebeginning my session that she was practiced and has a gift for massage in her hands. Grace talked with me about a shoulder problem that I have been experiencing. She listened to me. Not just nodded her head up and down but listened. When having my massage, her knowledge and experience was evident. I feel great and I can't recommend Grace highly enough. Five stars

Really impressed with Nicole Antoinette. Not only did she take her time to really understand my…read morehair needs, but she did an amazing color and cut. The next day she followed up to make sure my expectations were met.. It has taken me about 6 months to find someone like Nicole who really has a handle on fine hair. I am so happy I found Nicole she is a true hair artist.

I just started coming here after my previous stylist moved out of state, and I've loved my…read moreexperience so far. I've received a cut and color from Jesse Gaines, who is great to work with. He's obviously very experienced, but I especially appreciate how thoughtful he is as a person and also as a stylist. For those with curly hair, Jesse knows how to help! I felt listened to but also trust his instinct. I haven't met any of the other stylists, but the atmosphere is friendly and everyone seems very professional. I highly recommend this salon if you're looking for a stylist!

Great service every time! Friendly and their work is always outstanding!…read more I've had color change done 3 times and every time the lady's have helped transform my look to younger me lol...love this place

Excellent space where a queer, masculine-of-center human can get a short, professional, and age…read moreappropriate haircut for a fair price, and not have to worry about leaving looking like a "teenage gym-bro." I have seen Kristin in the past, and most recently had Elena take care of me. Always feel like I am in capable and professional hands, but also like it is ok to be myself, sing along to chill rap music, crack jokes, and relax. I was so pleasantly surprised when Elena literally handed me a comb and said "show me" what you do to your own hair so shortly after initially assessing the situation a bit first. It took me a while to unwrap this, but by the time I left, I can't explain how much that meant to me (as a very hands on person who always has trouble finding words to express what I am looking for in a haircut). Every other haircut in my 3+ decades of life has ENDED with "Run your hands through. Does that feel OK?" ... But to be asked at the TOP of the visit, in a genuinely curious tone, before cutting anything, essentially 'How is this going to ACTUALLY look tomorrow and every day until you come back?' and not just 'How do you want ME to style this TODAY' .. was really empowering in a way I did not expect, so THANKS Elena!

I've been going here for almost 6 years now and no words can describe how wonderful it is! Renee is…read morethe one that has always done my hair but everyone who works there treats you like their very own client. I've seen many people come in from a bad day discouraged and stressed but leave refreshed and happy after a simple talk to any of the hair dressers (specific shout out to Tully). There's something about the place that's very special - and it truly is the workers. The facility is clean, ventilated pretty well, and cozy! Onto raving about Renee - I can guarantee you that you will not find a more kind hearted, detail oriented, down to earth and attentive hair dresser in Eugene. She really tries to learn your hair history and discover exactly what you want (cut or color). She always explains her process so there's no question whilst creating the most welcoming and comfortable environment! She understands the color wheel and balance of hair dye better than any dresser I've ever had, and she has worked wonder with my difficult Asian hair. She is a miracle worker and I highly recommend her!

I've loved trusting my hair to Katherine, and am sad that Lotus is closed, but so glad that she is…read morestill performing her art at Strand Studio.

Maritza was my stylist and she was awesome! I wanted to go from platinum blonde to brunette and she…read moreknew exactly what she was doing. I was also a hairdresser in my previous career and she really did it right. The salon its self was very nice and comfortable, its totally some where I would have loved to work when I was doing hair. Atmosphere was fun, inviting and everyone was so friendly. Thanks Maritza you did a great job!

I had a lovely experience at V Studio with Kelsey. She really listened to what I wanted and…read moreexecuted it beautifully. I have course hair and she dealt with it better than most. There was a lot done to my hair. Kelsey deep conditioned, cut, dyed, thinned out, and curled my hair. I'm definitely happy with the end result. I'll be back to her for more of my hair needs. The studio is decorated to perfection. If I had my own studio I'd decorate it the exact same way.