Poor customer communication , took my sister to look at a car that "hadn't arrived" when clearly stated we wanted to be able to see the car and when we got there it just magically appeared to be dropped off the day. Communication with credit application was very hard they wanted her to sign on a spot that said "joint credit" when in reality it was just her signing. Then , when they came out with an estimate of the total of the car all the add ons were "mandatory" or more like FORCED onto the deal not optional. I should not have to be forced to have paint and protection or some alarm system in my car if I don't want/need it. The finance guy came out to tell us this is how the dealership makes their money that it HAS to be added to every sale here with them and honestly it's disgusting!! they wouldn't even work with us on buying this car , 4k+ for their benefit so they can make money. Oh no! So to say the least we walked I am not letting my sister buy a car from this dealership, it's a JOKE!!! Do not buy here !! read more

Service department sucks ; horrible service that took all day and was charged over $400 dolors for a simple/small thing. Do not get serviced here. It took all day and there was no communication or anything plantation of why they charged to much. Thrives and liars ; both out front selling and especially in the "Service" department ABSOLUTE GARBAGE read more

We came here initially looking for a used vehicle. We knew what price range, payment and interest rate we wanted to achieve. We are Costco members so we were also hoping to get the Costco auto buyers discount that this dealership offers. From start to finish everyone was super nice and helpful. They were so patient, I went back-and-forth so many times on what I wanted to do. They worked with me each time and I never once felt pushed or rushed. I initially spoke to Maria on the phone and through email. At the time I decided I was going to wait on purchasing anything. After about a week, we decided we needed to get something done so we spoke to Petra and set up an appointment with her. When we got there, she passed us off to Jeff who was nothing short of great. We walked in at 3pm and ended up leaving close to 730pm because I couldn't decide. Jeff was so patient along the way. We test drove a used vehicle and a brand new vehicle. He worked up pricing on a used vehicle, a lease and a brand new car. He gave us all three scenarios that way we were able make the best decision. We decided to go with the brand new car and I cannot be happier. My APR is great and my payment is less than what I had thought it would be. The pricing was very competitive considering we had already visited another Honda dealership. I am extremely happy with my new Honda CRV. Thank you so much to everyone at Honda north for taking the time to explain everything in detail so we can make a decision that was best for our family. read more

Honda North - My new ride :) - Auto Repair Near Me - Clovis, California

My service advisor, Eric S., was outstanding. He worked with me to identify the issue with my CR-V and provided a timely solution, to include a complimentary wash!! Honda North is a customer centric dealership with a focus on service to its guests and building long-term relationships. read more

Did electronic diagnosis with them and they found nothing wrong. Next day my car wouldn't start. Came back because I live down the street thinking they'd help me out since I paid $200 for a diagnosis where they found nothing wrong, but nope. They didn't wanna help me with anything. Said they'd have to charge me again for another diagnosis. read more

wow...made a recall appointment about a week and a half ago...even got 2 texts for appt confirmation...pulled up and whadya know...we dont have the parts we will have to reschedule...ok so i work nites and dont wake up in the mornings had this appt for over a week and no one could tell me b4 the appt..HORRIBLE...daughter took off work cuz she knew she wouldnt have a car...i was taking her car for her...and now yay for me i get to go back in january read more

I like coming to this Honda, I have had a great experience with my service and any repairs that are needed to my car. GEOVANNIis my service guy and he is awsome. Super friendly and welcoming read more

Honda North - Giovanni is always amazingly friendly - Auto Repair Near Me - Clovis, California

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This place is a joke. I wanted a specific color of a car and after the manager tried to push another color, he then made a promise that he will get the color I wanted the next day from another dealership. He even said that I will get it even if he has to hire someone to drive it from Selma to Clovis. I spent hours with them, discussing price, trade in value of my current car, and signed a few things. They even made me pay the deposit for the car. An hour after getting home, the salesperson called and said that they can't get the car after all. I took my money back and went and got the car I wanted from Clawson Honda that same night. read more

My service advisor, Chungyu, was a good listener when I mentioned which service items were very important to me. He assured the service would be performed. The MOST remarkable thing was that I received a video from the servicing mechanic! With my car up on the lift, he showed each location that he checked and which items needed service. My confidence in Honda North Service shot up! The credibility of the mechanic also shot up! I have NEVER seen anything like this. I hope ALL mechanics would use video as a Best Practice to improve communication with the customer and display transparency. No hiding things. NO deceptions. Just honesty and good business. I KNEW I was getting what I paid for. read more

Worst service and won't ever buy a honda vehicle again. They had the wrong adress and didn't contact me about a late fee for a leased car that I had on auto pay. It had charged me a $14 late fee. Once I paid for the entire car including the late fees I received confirmation my balance was paid in full. Then I received confirmation from my bank several days later that they had sent a delinquency alert to my bank. My credit score dropped 66 points. I called honda over 20 times through the last 6 months asking for help. I called 8 times asking for a manager and even went into the dealership to talk to a manager but over 6 months I was unable to speak to a single manager. In person the sales associate told me the managers were both too busy. On the phone I was told my issue didn't require escalation to a manager. Their associates on the phone are absolutely no help at all and I completely regret buying a Honda. I will never have anything to do with Honda again. read more

I came in for an alignment and when they finished my vehicle they never called or notified me so it was just sitting at the service center for about 2 days until I called to check up on it. Do not get a diagnostics test here they are just price gouging a simple service. I will not spend any money here or any other Honda service center. read more

Great sales and service staff. The service is fast with no unwanted surprises. If you own a Honda or any other make, bring it here for service. read more

Update: Still love my car. After responding to HN via email, I still never heard from them. I also found out they bait and switched my loan rate. Not sure how a repeat customer with a 800 credit score gets a higher interest rate, but okay. I refinanced with my own CU. Buyer beware... whatever decent service and honesty they used to have at HN is long gone. Great product, shitty service. read more

Love the care my car gets at Honda North. Prompt service as well. Abel did a great job in facilitating my battery got changed out in a very timely way. read more

AVOID HONDA NORTH, PERIOD! It was one thing that the invoice was jacked up in price for their pre-applied clear coat ($799) and their auto theft alarm ($895) that they install so that their cars aren't stolen out on the lot, but running a credit check that LOWERED MY CREDIT SCORE 36 POINTS takes the cake!!! After sitting for three (3) hours with cash-in-hand we decided to leave in disgust and return the following day after getting some rest and thinking things over. We reviewed the invoice the next morning and came to realize that our $18,977 car had been raised to over $25,000 because these crooks also slapped on a $2500/100K warranty, when there already was OVER 50K MILES REMAINING on the manufacturer's warranty! After phoning them and having that removed we unsuccessfully could not remove the charges for the clear coat and alarm. So, some $22,000 later, we walked away with my car. I URGE anyone who reads this never to purchase a car from this place unless they stick to the sticker price with the normally added taxes and fees. Clovis Honda North must really be hurting for business. They have nice cars in their inventory but GO ELSEWHERE unless you have a few thousand dollars extra to spare. Oh, and by the way, Harold H., I removed your "Clovis Honda North" license plate frames from my vehicle and put them in the trash bin. read more

I was in the market for vehicles yesterday and planned on checking out dealerships in this area , 1. I wanted to make an appointment with Honda north because my family has bought 2 cars there in the past and growing up with Honda I've always trusted the vehicles and wanted to still enjoy Honda so giving this review isn't about the brand or the work they accomplish there . This is purely the customer service for one sales man . 2. Mr. "Art" I wish his name could paint the picture of how horrible I had my experience there . I come in with my family and he's the first to greet me , we talk about the car I was looking at and I just wanted to see if there was a deal of negotiation we can continue with but already off the bat it was a "let's sell this to this guy as fast at I could type of conversation " I felt no real common grounds we could build off of it was just being felt forced into purchasing the vehicle . Give in mind I wanted the car cheaper than what is the mark up but when I put that out there he said "let's pretend we aren't buying a car" like he was ridiculing me for attempting to ask for a better deal. Right there and then I thought to myself "wow this guy is a piece of shit " and he shows exactly why there are people who really want to help others out and those who don't give a fuck . Example of that is I went to two other dealer ships right after and both sales man were outstanding gave me their card and helped me find a great deal in my budget and what I wanted just goes to show you that the "power of dreams" doesn't apply to their needs of power of money! Check out Andrew from Toyota And Naween from Subaru Both had what Art had and that is the opportunity to help both him and the customer. Congrats I'm now a proud owner of a Subaru . read more

Brought in a car for recall repair on condenser for 2017 Covid . Eric the service scam manager said the evaporator needed to be replaced as well and it wasn't covered under recall for a sum of 1700. Went to two other shops said condenser is only part needing replacement. This place is a scam do not come here for device and make sure to double check on any quotes they give you with another shop. Also if your car needs more repairs after servicing here don't be surprised they likely caused you more issues then what you brought it in for. read more

I took my car there six months ago to do a radiator flush ever since then my car's been running horrible. When I went back to tell him what was going on with my car they were trying to charge me a ridiculous amount of money to diagnose after they created the problem. I don't recommend anybody take their car there. Best of luck to you. read more

Honda North - I started getting emission problems right after they serviced my car. - Auto Repair Near Me - Clovis, California

I haven't had the time to post a review of this place since my experience with them in May/June of this year. My salesperson was great; we made it easy on him by basically getting the pre-owned certified HRV they had. We needed a car fast, test drive it, and everything was good. Signed the papers, waited for it to get a fresh oil change, tank of gas, cleaned up, and we drove it off the lot; within 10 minutes of driving it home, the display of mileage and gas was WONKY. I took pictures of it immediately and contacted our sales guy and he said to bring it into service the next morning. I had work the next day right at 10 so I took it in as early as possible, 8am. Long story short, it was going to take until noon to see if anything was wrong. Talk about SCAM though because the service guy didn't know why we were there and told me that I needed to get an oil change and all the other updates on the car until I told him we literally just got the car the night before and they did all that. Funny because, they had the whole service record online so it's interesting that they wouldn't update the one from yesterday. Anyway, it's HARD to get a call back from the sales manager, and they obviously don't care to contact their customers in time because I was calling and being rerouted over and over until he called back around 2pm to tell me they couldn't figure out the issue and needed to see if they could order parts in. You only have a 2 day window to return anything AND you get charged $500 for a restocking fee if you do. At this point, my pre-owned certified hrv wasn't a good buy anymore. They're supposed to make sure that basically everything is good with this car, and it wasn't. I didn't want to have to use the warranty to fix it up within the first day of buying this car, and he kept telling me that I was covered. I was so unhappy having to fight back and forth with this Sales Manager about how this car wasn't the same car I bought anymore because basically the tags weren't true if there were issues and somehow escaped their "certified" check. He didn't offer me anything but to wait for the repair OR pay the $500 even though the car was basically defective at this point, and I'd be out a car for 4 more days on something they didn't even know would be fixed or nothing. They were giving me the runaround because they knew they couldn't do anything about it. It didn't take until somehow they spoke with another sales manager to offer me another car that I'd be having to wait to get to have another option, and I was already upset with the way they handled their business so who would want to buy a car from them again. Finally, they asked their GM and he told them to just return the car without the $500 fee because he didn't want customers to be unhappy with what they bought from there. Took a whole day and back and forth arguing for this decision to happen. Man was so mad at me, he just hung up after saying that on the phone. Took myself to get a new Subaru instead for the same price as the HRV that had issues. Ridiculous. TLDR; Save yourself the trouble and buy your car elsewhere. Unprofessional, and they don't care about you, just your money. read more

Honda North was awesome! When we arrived there, we weren't pressured into buying anything. We were allowed to look and Nick Savage was very knowledgeable about the cars on the lot. They even let us leave so we could think about the price. We even went to OTHER dealerships to compare prices. The other dealerships made us feel uncomfortable. They were pressuring us and saying that, that was the lowest they could go. We even told them our monthly price range and they came back with a price that was way over our budget saying that was as low as they could go. We test drived a car from them and they weren't showing us what the car could do. They had us just take it around the block. We got on the freeway, then the next exit we were told to get off. I was having to ask questions about the car. We ended up going back to Honda North. They were amazing. No one else came close to the great service we received from Honda North. Nick Savage was amazing. He knew about the car we wanted to buy. He showed us what the car could do. We came back because the service and they were able to stay within our price range. Thank you Nick Savage. You could tell he loves his job. We will definitely come back to buy our next car from Nick Savage at Honda North. read more

Came in to do a warranty extension and they told me a evaporator was broken which wasn't covered quoted me about 1800. I took it to another shop and they said evaporator was fine and only condenser had leak which is the warranty extension issue. This is ridiculous. I have been sitting in a hot car trying not to get ripped off. So anyone if you have same issue make sure get a second quote. read more

I arrived at this dealership today for a 10:00am appointment and I was not seen by a service advisor who informed me they were understaffed. I left my car at the dealership for maintenance and took the complimentary Lyft home. When I was not contacted by the service advisor for 5.5 hours, I texted him to obtain the status of my vehicle. He did not reply to my text. Twenty minutes later, he called me to inform me the service team was running behind schedule, had not serviced my vehicle, and request I leave my vehicle at the dealership overnight to be serviced the next day! Of course, I refused the request and vowed never to return to this understaffed and poorly managed Honda dealership service dept. ever again! read more

Quoted $6800 for head casket repair other places quoted under 3k. Also, if you get an oil change check all your fluids after. My radiator was completely empty after driving my car for 10 miles. read more

Raj Sandu is the most considerate, kind and efficient car sales person ever!! The way he made my daughter and me feel was amazing! All sales people should be this professional and personable! Thank you Raj, you made us feel seen and heard! read more

Honda North - Raj Sanhu at Honda North in Clovis! Please go check him out he will work hard to get you the car you want without being pushy! - Auto Repair Near Me - Clovis, California

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I bought a certified used 2019 Honda Passport from JEFF H. at the end of April. From the moment I walked on to the lot, until I left and then even after, it was a 5 star experience!!! JEFF worked with me and didn't rush me on any part of the sale. I am a single Mom, and he helped walk me through it, from start to finish and explained everything to me. The whole process was so professional and ran so smoothly and everyone there worked together so well. For this being my very first car purchased on my own, I was overwhelmed walking in, but I knew I had to pick Honda North, because I had had my previous car serviced only there, and I was always so impressed and confident when I left with the level of service received every single time. Thank you Honda North! And thank you JEFF H! Top notch! And first class! And DEFINITELY 5 stars!!! read more

My car had quite a few big problems and Honda north helped me through every step of the way! John was such an amazing help, he treated me like his own daughter. He is a true gem at this dealership!!! read more

Rachel sold me a car a year ago. she said that after a year, I can come and bring the car in for a trade-in. I got in to a car that I didn't want. I come back to trade it in and they won't do it. Had I known them what I learned today, I would've never got in to a car I didn't like. read more

Update: They are now honoring the warranty and everything has been worked out. We appreciate the willingness of the GM to hear us out and correct things. Any dealer that does that is worth going to. read more

"PETRA GARCIA" is the absolute most wonderful person. She's in sales, she's no BS, she's caring, smart, thoughtful, it was like searching for a car with a family member. She was helpful, showed me exactly what was in my price range, she never once pressured me, she did what she said she was going to do. I went home with the vehicle I wanted, the exact color I wanted @ my exact price range. I can't say enough about Petra & the rest if the staff I worked with. Very friendly, professional office. Honda North is by far my most memorable car buying experience. PETRA is a gem to this office. She will forever be recommended & if I ever need to purchase another vehicle this is the only place I'll go as long as PETRA is there. read more

Honda North - Auto Repair Near Me - Clovis, California

My wife and I were looking at a car on a Thursday and we unable to make a deal. For the next couple days we we called by a manager saying she's sorry that the salespeople didn't work hard enough and if we come back we can make it work. We went back and after two hours they didn't even come close, it was almost the same deal. We are very disappointed and will never do business here again. We felt that we were lied to just to give them a second chance at closing the deal we already walked away from. I hope people read this and take their business else where. read more

Sales manager played games and ended up loosing a sale for the salesman. I was ready to buy! READY TO BUY! I found a Broker, best way to buy a car. Thanks Honda North read more

I am so pleased with my new Hybrid Accord-Sport thanks to Nick Savage. He was professional, knowledgable, and helpful. I will go to Honda North for all my service needs as well. The purchasing process was super easy and everything was explained in detail. :) read more

Honda North - I love my new Hybrid Accord Sport! Shout out to Nick Savage, the salesperson, who helped me be able to purchase it! - Auto Repair Near Me - Clovis, California

My encounter with Honda North was absurd and overwhelming. Raj assisted me. I've visited multiple dealerships, but I've never had a bad experience like this. Raj was quite forceful and impolite. He brought me in to run the numbers after I told him I had to get a car ASAP. My financial advisor informed me that I was being tricked when I got in touch with him. Raj asked me, "Are you smart?" and became irate that I was speaking with my financial advisor on the phone. And then asked me "so why do you think you need to get in touch with someone else?" "Do you know how to read numbers?" He was questioning my intelligence, and I felt like a pressured idiot right then. Raj assured me that if I bought the vehicle, I could leave within 30 minutes because I had left him know I had a business training at 5 PM. Raj informed me that I could sign the papers, take a courtesy Honda to my training, and then return to the dealership to pick up my car, so my ride left. He was aware that I didn't have insurance since, at the time, I didn't own a car and didn't see the need for it. He obviously only wanted me to sign everything that day in order to seal the transaction, as everything was done in a rush. Because I didn't have insurance, I couldn't take the dealership's car, but he said he could get me an Uber to and from my training. After my training, I waited for twenty minutes because Raj did not return my calls or texts. The only message I received was "Uber will be there at 7" but it was already 7:20 PM. It was becoming late, and I couldn't keep waiting outside by myself, so I texted Raj to let him know I was going to request my own Uber. I took an Uber to the dealership, where I chatted with Michael at the finance office. He was incredible! I informed him that I was unwilling to work with Raj anymore. Had Michael not been there I wouldn't have continued with the purchase. Micheal was absolutely amazing! And Michael bided his time till my Uber arrived. Regretfully, I will never return to this dealership. read more

I make appointments to avoid long wait time but the past few oil change appointments have taken 3 hours , and why have 11:30 & 11:45 app. time open when service mechanics go to lunch at 12pm and car won't get worked on for at least an hour They should make more clear on app/ website No auto response needed back Honda ! read more

SO THIS REVIEW IS ABOUT MY USED CIVIC I BOUGHT FROM HONDA THAT IVE HAD FOR ONLY 4 MONTHS. (MID OCT 2018 - JAN 17th 2019) Petra was my sales person. She sold me a pre owned civic. Love this car. Despite the trouble I've had with it in a SHORT time period. Not even a week after I brought my "new" used car home I start hearing a noise coming from under my hood after It would be parked from a drive. The sound sounded like a sprinkler was on. Took it into Honda. They said THE BELT WAS LOOSE Tightened it, brought it home. Few days later, STILL HEAR THE NOISE. Take it in to services again, guy hears the noise and says to me "NO, THAT'S NOT NORMAL." We will look into it. Gets a call while car is in service, guy tells me "OH SOUND IS NORMAL" WTF. Okay? Now it's JANUARY 2019 Car DIES I take battery into autozone Am told that BATTERY IS FULLY CHARGED BUT CELLS ARE BAD. So now I'm spending money on a new battery because battery doesn't fall under the warranty. I COMPLETELY UNDERSTAND THAT BATTERIES DIE. NOTHING LASTS FOREVER. BUT IVE HAD THIS CAR FOR NOT EVEN A FULL 4 MONTHS. THANKS HONDA NORTH! Today is 1/23/19 Update on what has happened. After my experiences Had been posted Harold From Honda reached out. He was the only person who reached out to actually help with the situation. After speaking to him he was able to help with getting me a refund on my $212 battery. What really mattered and was appreciated was the fact that Harold didn't brush off our problems with Honda. Thank you Harold. If anyone has a problem with Honda north I would recommend Harold. read more

Best new car purchase ever!! After a miserable experience at Clawson, ( I walked out after 2+ hours of bs ), the whole transaction was above board and painless. Curt Cowling did exactly what he promised to do with the online quote. The finance manager, (shame on me for not getting his name ), was also wonderful to work with. A very special shout out to Brian Latorres, who beautifully prepped our car and walked me through the functionality of this gorgeous car! read more

Awesome... Art is a great salesman Took care of everything... Very clean store... Thank you Honda North read more

I had, hands down, the best experience purchasing my car I've ever had. Jeff helped me, and was so knowledgeable and kind the entire time. It's the first time in purchasing a car that I haven't felt taken advantage of in some way. Talia in finance made the most daunting part of the process smooth, and enjoyable. One touch I really loved was at the end, when getting the keys they had someone, in my case Dominic, show me all the feature of my car, even helped me with connecting my phone to the Bluetooth. Every person I encountered was kind, courteous, and knowledgeable. I would highly recommend anyone come to this dealership, and specifically seek these individuals out if you're able. read more

So we bought our CRV from Clawson Honda & have been taking it there for almost 7 years for all its needs. After the service warranty ran out, every time after service at Clawson Honda, something would be off like low tire pressure. We finally had enough of how fishy Clawson Honda was and decided to give Honda North a try in hopes that they would be better, but NOPE! We were trying to get our windshield replaced, but NOPE, they don't want our business/money & like to waste your time. We have been calling Honda North for 2 days trying to speak with one of their service advisors, but we guess they may only have one service advisor. We were told 3 times that their service advisor would return our call, but that DIDN'T happen! Also, during my initial call, a 7 am appointment was made to get our windshield replaced, but when we got there, we were told that a windshield would need to be ordered & for us to call Honda North to order it and book another appointment. That was a joke because it was IMPOSSIBLE to get through to a service advisor!!! Lesson LEARNED, Clawson Honda & Honda North SUCKS!!! We guess we'll be taking our Honda to a non-Honda dealership for service!!! read more

This was the second time I took my 2019 Honda Hrv for recall repair and got the same poor satisfaction. This time when my wife got home there were under dash parts left off, a dirty rag in the back seat with some gloves and hair net. There service department needs some drastic changes to compete with Selma and Clawson. I would not recommend this dealership to my worst enemy. read more