I had the opportunity to visit Hometown Comics as a customer after a friend of a friend asked for a ride to work in Greenfield. I wouldn't have made the trip otherwise because the store is a good half an hour drive from me and I don't visit stores I haven't had recommended to me by good friends. That said, I'm glad that I took the (minimal) risk!
The size of the store is comfortable - it's not huge but it isn't small either and, most importantly for me, it doesn't feel claustrophobic. I am not a wheelchair user myself but I am friends with wheelchair users and am confident that they would find the main thoroughfares to be wide enough for their chairs. The comics would definitely be accessible and the gaming area in the back but I am hesitant to guarantee that the side aisles would be accessible. I found some of them to be narrower than I would have liked.
It is also very well lit and clean. The shelves don't look cluttered and there's not really a risk of accidentally knocking over a display if you turn too quickly.
The first time that I visited I was pleasantly surprised to find that among their merchandise there was also some Pride pendants available for purchase. Pride merchandise isn't something I expect to find in a comic or gaming store and it was made better by the fact that it wasn't just the typical rainbow sticker or pendant. They had a variety of clearly (and correctly!) labeled Pride pendants that included sexual orientations (bi, pan, and ace) and gender identities (transgender, nonbinary, and genderqueer). There was even a poylamory pendant!
I found that the staff were courteous and helpful. They do the whole greet and ask if you're looking for anything routine but if you tell them that you're just looking around they give you space. They weren't pushy or anything like that. In my three visits to the store there was only one time that I asked a question that I got an unsatisfactory answer for in return but, in all honesty, comics weren't that staff members forte and I'm new to comics myself so my question wasn't as clear cut as it could have been.
Now I haven't spent an evening gaming at the store; I've been there a handful of times to pick up a comic or a set of dice because I happened to be in the area. That being said, I was impressed with what I saw of their gaming space. It was well lit and clean but most importantly it was roomy. From what I could see there was space to pull out your chair without smacking the gamer sitting behind you at the next table. There also appeared to be a separate area for miniatures.
I can't speak for the restrooms if there are any. I haven't inquired about them or used them so I can't say if they even exist or if they're clean and spacious either - let alone equipped for parents with smaller children.
On the topic of children, I felt comfortable having my elementary aged son with me in the store. There wasn't any kind of decoration or displays that resulted in me having to answer awkward questions in public - no (or minimal/not at eye level for a small child) mostly naked women on display via wall scrolls, posters, or figurines, small or large.
The vast majority of other customers I saw in the store were guys around my age or high school aged boys. I was never there for an event or at peak time either so I don't think I got a good look at the normal user base.
Overall I think it's worth the stop if you're in the area. I've recommended it to a friend or two and I'll be back - even if it's not on a regular basis. read more