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    Homesense

    3.0 (2 reviews)
    Open • 9:30 am - 9:30 pm

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    1 year ago

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    Arhaus

    Arhaus

    3.1(20 reviews)
    0.2 mi
    •$$$

    Beautiful furniture... HORRENDOUS CUSTOMER SERVICE AND DELIVERY SERVICES…read more.. The level of inattention to detail and lack of quality control displayed throughout this process is astonishing. Bringing the wrong side of a sectional that needed replaced due to quality control issue after MONTHS of delays truly defies understanding and logic. I expect much higher standards of customer service and quality assurance. I ordered my couch in August, it is now November and I still do not have a fulfilled order. Will not be purchasing from this company ever again.

    Arhaus has great furniture but their ability to deliver that furniture and do what they say is…read morelacking greatly. As such they make promises they can't keep which results in a horrible customer experience. I ordered furniture in March 2024 with a promised delivery date of May 20th. I planned and scheduled this well in advance to assure I had furniture after closing on my new home on May 17th. In plenty of time for my housewarming dinner party scheduled for 6/2. While I did receive some of the furniture, I am still waiting on my dining table. After the 5/20 date was missed I was told it would be here by end of May. I called end of May and was told early June. Obviously I had to cancel my party. Then when June came around I was told it would be first week of July. Then a glimmer of hope .....I received a call around June 7 from my salesperson (Diane) stating the table was unloading and I should have it within a week or so. As such I reschedule my party for 6/29. After all this , a week later I find out that even though the table is here it cannot be delivered to the shipper for another two weeks due to current truckloads being full!. Come on guys.....this is ridiculous. I find it hard to believe you cannot get one table on the next truck after all my previous delays. Horrible customer service! Once again I am canceling my dinner party thanks to Arhaus taking no accountability for doing what they promised. I have called 3 times this week with no one being able to make what they promised happen. Obviously I will never purchase from them again and I am unable to give a good recommendation to family and friends. Improve your delivery logistics , do what you promise, or at least compensate the customer for their aggravation and loses.

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    Hobby Lobby

    Hobby Lobby

    3.2(33 reviews)
    0.6 mi
    •$

    Not a great experience on my first visit to a Hobby Lobby. I was on a mission to get in and out…read more Felt like walking into a Home Depot except Home Depot at least has a handy app to tell you what aisle something is on. On a positive note, I did need to stop by the fabrics section with a question. This person admitted to me they weren't great on the given topic but showed me some fabrics in case I wanted to look. Polite and she walked me over instead of just pointing. That's good. I walked around for a bit looking for the next two things I needed. Not an employee in sight to ask. I finally decided to just buy the things I had in hand. They had a single register open and one open for returns. There were about 20 people in front of me and the line was moving very slowly. What I didn't understand, two gentleman employees were standing in front of the register area, not making eye contact with anyone, and just stood there. One had a bunch of tags around his neck so he looked like some sort of manager. He slinked away, then would slink back. Never make eye contact, didn't open a new lane, then he'd shuffle back off. Took forever just to check out. Based on that experience today, I'll likely stick to ordering off Amazon and just being patient. Not impressed.

    Hobby Lobby is amazing! I went to get Valentine stickers, bought bath towel sets, Christmas candy…read morefor gifts, drawer organizer, and other items. I wish they had a store in Newport News area.

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    Hobby Lobby - Storefront

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    Homesense - homedecor - Updated October 2026

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