My fiancé and I came to Short Pump to do an unofficial registry run for our wedding. We loved our…read moretime at Crate & Barrel. They had the most inspiring and beautiful stuff. While things are on the pricier side, they are stunning. They also have a cool sale section you can look at. This store is two levels. Upstairs is a lot of bigger furniture, while downstairs is more smaller home good items. The furniture makes me wish I was an interior designer with an endless budget. They do offer true registry appointments, but we more so wanted to casually look around. We found a lot of things we loved and put on our wedding registry. The staff was also extremely kind and asked us if they could help with anything a few times. I highly recommend coming here.

The order process was easy and pickup was easy. The best furniture given to our daughter she said…read morefor the baby nursery. All parts were there and easily assembled. Packaging was excellent.

customer service was great I didn't feel overly pressured to make a decision but was very grateful…read morefor the discounts offered to me and I will definitely be back to purchase a new piece for my home

This has been my experience: I found a recliner to purchase…read moreat Home Makers Furniture on Bell Creek Road in Mechanicsville. It was about $4K with a $400 after manufacturers warranty plan. The sales manager, Jeff Funk, had me initial in 3 places, and then sign a receipt that stated "if you cancel the order, we keep a 20% restocking fee". He reviewed this fee AFTER I SIGNED EVERYTHING. I heard him imply that this was if I cancelled the order after receiving it if it was not as expected. I asked when the expected delivery would be. He said "2-6 weeks, but most likely 2 weeks." My husband and I are seniors on fixed incomes. I told him this and that it was a huge purchase for us. I found we needed the money for medical reasons and called 7 days later to cancel. He said "You signed a contract so we will refund all but 20%" and " I just received the recliner and have to now pay to keep it in storage". I was very upset and attempted to negotiate 10%. This offer was shot down within 24 hours. I have reported this to the BBB and to my bank who are assisting. This unethical practice violates Section 59.1-200 of the Virginia Consumer Protection Act , Section 16(a) reads: 16. Failing to disclose all conditions, charges, or fees relating to: a. The return of goods for refund, exchange, or credit. Such disclosure shall be by means of a sign attached to the goods, or placed in a conspicuous public area of the premises of the supplier, so as to be readily noticeable and readable by the person obtaining the goods from the supplier. I therefore cannot recommend this company. Buyer beware of non-clear disclosure. NOWHERE IS THIS POSTED IN THEIR STORE, NOR WAS I SHOWN THIS IN WRITING MAKING IT CLEAR TO ME WHAT THE STIPULATIONS WERE BEFORE SIGNING THIS CONTRACT SALES RECEIPT. ***UPDATE JULY 2025*** My credit card co. accepted my dispute and refunded my money, keeping 10% as I requested. Additionally, I was receiving several calls a day from this sales person, finally leaving a detailed message that my bank requested I call him back to settle. When checking with my bank/CC co., they advised me that they told this man to not continue to call me but to work with the bank only. I blocked his calls. Not smart for a smaller business chain to operate in this way. You treat one customer poorly, you lose hundreds more. Out of curiosity, I deep dived further into this brand of sofa. Walmart was selling the exact model--for $2,000 less.

We bought many furnishings from Ethan Allen in the past and had not been to a design store in…read moreyears. Frankly, the style was getting to look like something out of Grandma's home. We were pleasantly surprised when we recently made some more purchases. We were drawn to the quality of the craftsmanship and the very reasonable prices. What was really nice was how modern Ethan Allen has become. Kudos to the furniture designers and this store's decorating team. Also nice was the no pressure sales team. Unlike most furniture stores where a salesperson "stalks" you while you browse the store, this team introduces themselves and allows you to walk around and shop freely. How refreshing not to have in-your-face sales pitches. We will be coming here for more furniture and accessories in the future!

Amazing customer service. I acquired an old Ethan Allen bed, may be about 20 years old, which was…read moremissing a barrel nut on one of the pencil posts. I called Ethan Allen and they were able to help me hunt down the right piece and had it ready for me to pick up within days. Also want to mention that the bed is in such great shape after two decades of use. Worth it to invest in quality furniture!

Rhonda did a good job helping me and my grandson looking for mattresses, she took time to show us…read morethe different options.

I stumbled upon the Richmond store while visiting from out of town. My son was moving into a new…read moreapartment and I wanted to gift him a new sofa and chair. Rhonda was beyond helpful, without being pushy. She found me a chair on clearance and special ordered a sofa and kitchen island with chairs. She also arranged delivery and assembly. Pleasant lady in a nice store! Jody wilbert

Ordered a mattress from here. Salesman was good, nice. Told me that our mattress came with a free…read morebed frame, only to not receive it when everything else was delivered. Called back here and they said it was nothing they could do. Told me it's $299 for a barebones ass bed frame that was supposed to be free. Ended up getting a cheap one off Amazon

My boyfriend came In to buy a mattress and was treated like crap. The man who came up to him acted…read morerudely towards him, telling him it wasn't the place to hang out and that if he wasn't serious he shouldn't be in there based off the way he was dressed and looked, I'm assuming. More than likely he makes way more money than this man ever has, and in no instance was it ok to be treated that way, especially considering we where looking to spend a great deal amount of money today. Shouldn't judge people based off the way they look and if that's how your company acts, we want no part of it.

It's the start of a new year, and we're once again resolving to declutter and to get an…read moreorganization system going. Whether you're looking to keep your pantry uniform in bins, redo your home or even get drawer organizer, then this is the right place! Have you seen Sparkling Joy with Marie Kondo and Get Organized with the Home Edit? They inspired me to start a systematic for my home and there's nowhere quite like The Container Store. Come prepared with measurements and know what you're looking for. What I did was measure out my entire bathroom drawer and cut out a piece of paper that fits my drawer and brought it with me at the store and use that as a mat while I played around to see what trays fits my drawer and how I want it customized. This saves me time and money (from not overbuying and having to return). Since it's the beginning of the year, ELFA is having a 30% off sale. The store will always have sales at different parts of the year, but I saw some sales going on now. The employees here are nice and so helpful. I wanted to buy a large bin that was out of stock in the store and the cashier helped me order it and it can even be shipped for free at my house or I can choose to do store pickup. I know some products may be a bit pricer than other store competitors, but I feel like the quality of the items you're getting and the variety of shapes and sizes they offer is worth checking out.

Bright open store. Friendly staff. Easy to find everything. Easy to check out. Lots of parking.read more

Great Store.... lots of items in there for both the home and patio. Very reasonable price, and…read moremuch to choose from. It gives you a "Down Home" feeling when you walk in with the decor and incense smell which I remember years ago when I would visit home during Christmas. Very pleasant Sales Associates and they are eager to wait on you..... Check it out when you are in the neighborhood.... I am sure you will find something you will want to take home with you.... I know I did.

I've ordered some adirondack chairs online from P&H after seeing some that a friend owned, but have…read morenever actually been in the store until today. Lots of cool stuff for the yard -- wind chimes, flags, decorative lights. A lot of it has a "country" feel to it (which is not to my taste), but not all of it does. I don't see myself coming to P&H often, but when I want to decorate my outdoor space, I'd come back for some unique options.

This Dollar Tree is rude to its white customers and disabled white customers. The cashier,…read moreKurtrell, told me out loud so the store manager, and all of the customers could hear that he lied to me about the Dollar Tree not accepting EBT/SNAP cards because he didn't know how to process them and his customer check out line was long and he didn't want to hold it up. So I had to pay for items unnecessarily. The manager, James did not apologize. I am on Hospice with end stage heart failure so I am on disability and a limited income. The stress of the situation certainly didn't help my heart function either. But all people no matter what color should be treated with kindness, empathy, and with respect. This Dollar Tree does not hold those values. I will never shop there again and I'm sure they're glad. When you're in customer service that's your job to take care of customers and treat them with respect as long as they are respectful to you, which I was and always am. I discourage anyone from shopping there. One should promote a business who treats anyone disrespectful. Customers are their lifeline and they should treat them as such. I have called corporate several times, but have not received a phone call back. It starts at the top; if the Dollar Tree corporate doesn't care how their customers are treated, nor the Dollar Tree managers care how they customers are treated, then their associates won't care they treat customers. If I could give -5 stars, I would.

I came in here recently looking for Christmas cards and wrapping paper and was surprised that they…read morehad a lot in stock (less than 5 days before Christmas). This location is very nice and organized and the employees are helpful. I was able to find what I needed plus much more. They also had like 3 registers open which is unheard of for dollar tree.