I along with my mother usually shop at homegoods either at the Beacon Mall location or this Kingstowne location.
My experience today at this location was horrible. I shopped at the Beacon mall location first & picked up curtains, with other things, but unfortunately they only had 2 panels. The cashier there was very helpful and told me to check them out at the Kingstowne location. Since I opened the Tjxrewards card, I received 10% discount. she told me that since we didn't have more of the curtains that I needed & if I find them at the Kingstowne location I should ask the manager on duty there and he/she can honor the 10% off coupon and give you the discounted price. So I went there, found the curtains I needed & went ahead to pay and told the cashier there the whole story. She went to ask the manager, ERIC about the 10% discount. He didn't honor it and told me, in a very rude manner that he can't and won't honor the new tjx reward 10% discount. I still made my purchase and went back to the Beacon Mall HOmegoods and fortunately the same cashier was still on duty. She saw me and I told her what had happened. She was surprised that during the holiday season they didn't honor the 10% discount. she called the manager on duty there, GINGER, & the manager within a split second told her to return the curtains & re-ring the purchase with the 10% discount. I really appreciated their gesture and the courtesy. The manager herself was quite surprised at this.
At the end, Its not about the 10%, it was more about the way to deal with your customers with respect and courtesy to keep bringing them back to shop.
Kingstowne Homegoods needs a better manager. read more