I originally planned to use a separate company for the insurance side and hire my own contractor,…read moresince restoration companies can be notorious for subpar work. After tons of research and 10 interviews, Coast to Coast was the obvious choice. Their in-house insurance specialist/project manager setup is a well-oiled machine. Casey blew me away with his experience and professionalism and handled insurance flawlessly. Bolo was an excellent PM, with quick communication throughout the project. I'm very particular about quality, and whenever I raised a concern, it was addressed quickly and properly. Minimal surprises, flexible throughout, and genuinely easy to work with. I'd absolutely use Coast to Coast again for their insurance expertise, reputation, and service.

David and Casey were the absolute best. I had called several companies to get my bathroom restored…read moreand by far Coast to Coast Restoration has been the most professional, punctual, and most thorough out of all of them. Casey gave me a rundown of what needed to be completed and even caught some things others didn't which was absolutely crucial. He also handled my insurance company so I could get enough coverage for the work that needed to be done. The insurance was very resistant, but they finally caved thanks to Casey. David was the absolute best in overseeing my bathroom restoration. He communicates in a timely manner and is very thorough with his work. I was told I would need my vanity replaced but I wanted to keep the old vanity top. David went out of his way to find the exact dimensions so that there would be no fuss. There was trouble when I ordered the vanity from home depot, but David was able to find the exact same vanity for a similar price and really came through for us. He is also a very friendly and personable individual. I highly recommend working with David. Overall everyone in Coast to Coast Restoration was excellent to work with and though I hope nothing like this ever happens again, I will only be calling them if anything ever happens in the future.

Kyle at Suncoast Restoration was absolutely amazing! We had a kitchen flood that turned into a…read moredownstairs remodel and he was awesome to work with and very trustworthy. At times his team could be short staffed so the project took longer than expected, but we were definitely happy with the outcome. He also worked hard with our insurance company so that we didn't have to be the intermediary. These guys know what they are doing and more importantly, want to do the right thing. I'd venture to say Kyle started as a contractor and left as a friend.

We hired SunCoast Restoration in 2025 for mitigation and restoration following water damage…read more The mitigation portion of the project went smoothly and was completed without issue. Unfortunately, our experience with the restoration phase was much more challenging. From an administrative standpoint, we received a final restoration invoice that did not properly reflect payments we had already made and included materials we had purchased ourselves. We notified SunCoast of these issues immediately, provided receipts and documentation the same day, and were told the invoice would be revised. Despite multiple follow-ups, we did not receive a corrected invoice or meaningful communication for nearly two months. Instead, a mechanic's lien was filed against our home based on the uncorrected invoice. After filing a complaint with the BBB and notifying SunCoast that we intended to pursue the issue further if it remained in place, we finally received a corrected invoice. We promptly mailed payment, and the lien was subsequently released. We also experienced workmanship concerns during the restoration process, including loose fixtures, electric work and finish details that required additional attention after project completion. By the end of the project, we were exhausted by the ongoing billing and communication issues and chose to address some remaining items through another contractor rather than continue working through SunCoast. In addition, we experienced a gas leak after returning home. The workers had moved our gas dryer and did not properly secure the gas line but put the dryer back in its place. We had not been informed of any concerns regarding the gas connection or that there were precautions we should take before turning the gas back on. We ran laundry overnight and woke up to the smell of gas. We notified them and they took full responsibility. Fortunately, no one was injured. While some aspects of the final restoration turned out well, the combination of billing errors, prolonged communication gaps, the filing of a lien during an unresolved billing dispute, workmanship concerns, and the gas safety issue made this an unnecessarily stressful experience. My advice to anyone considering this company would be to carefully review all invoices, maintain thorough records of payments and communications, and inspect completed work closely before making final payment.

Omar & Moy were great to work with. They were extremely communicative and did an amazing job.read more

Remember what good customer service felt like? Sit down, because I'm about to remind you…read more Between November and March I had three different remediation companies in my home. Two were forgettable. Express Dry was not. Let's start with the basics: they showed up 15 minutes EARLY. I didn't know that was still a thing. From the first call to the final walkthrough, communication was consistent and clear, no chasing anyone down, no vague timelines, no "someone will be there between 8am and never." Before anything else, their first responder, Christian, did a quick health survey -- asthma, allergies, immune compromised household members? They came prepared. That meant a lot to our family and honestly set the tone for everything that followed. The crew arrived that afternoon, introduced themselves, walked through their scope for the day, and then proceeded to professionally protect every floor, wall, and personal item in sight before getting to work. They worked in 100-degree heat, in a garage tent with industrial drying fans blasting, and stayed until 7pm on a Friday night. On a FRIDAY. These people have my respect forever. Each evening you get a full inventory and walkthrough of the day's work plus what's coming next. PMs arrived every afternoon to check progress. I'm convinced they swept up every last speck of dust before they left, the house was cleaner than before they arrived. Shout out to Christian, Omar, and the rest of the crew whose names I absolutely should have written down -- I'm sorry, you all deserved better from me. Meticulous. Professional. Health-conscious. Hard-working. And genuinely good humans. No affiliation. Nothing in it for me. Excellent companies and employees deserve to be recognized, especially in today's service landscape. If you're dealing with water damage, a flood, a slow leak, whatever it is call Express Dry. You'll be very happy you did. ---- 3/23/26 Update 1 - Johnny just left, he was checking on the project, friendly professional, and guess what he also showed up 15 minutes EARLY. I'm telling you you're not going to find a better company. ---- 3/25/26 Update 2 - Salvador just left, he was making sure we hit 15% dryness across the project before packing up the dryers and HEPA filters. He also arrived EARLY, excellent communication, called to make sure timing was okay. He was friendly, respectful and informative and asked if there were any questions and advised next steps. I opted to leave their tents up so the next reconstruction phase of the project didn't get dust everywhere. Would definitely recommend this team!

Command Restoration was great to work with. The team was responsive, professional, and made the…read morewhole process much easier than expected. They communicated clearly, showed up when they said they would, and did a great job from start to finish. I'd definitely recommend them to anyone needing restoration work.

We had a bathroom wall and cabinet rebuilt due to water damage. Command Restoration did a great…read morejob. All trades who worked on it were very friendly and respectful of our home. Work was completed on time. Owner cares about his company's reputation and ensures customers have a good experience. Would hire again.

Excellent customer service and a kind and personable staff! We had a flood and they made the…read moreprocess of getting our new kitchen smooth. I especially enjoyed working with David - he was knowledgeable, invested in delivering quality construction and was creative and collaborative throughout the process. Mary was also great to work with too. If you are looking for a trustworthy and friendly company for your remodel, this is your company.

5 stars! I was looking for a company to help me reconstruct a master bathroom. I found C2C on Yelp…read moreand saw all of their high reviews. They were right- C2C is a great company! As soon as they stepped in, they calmed a stressful situation, and I felt assured that it was going to work out. Starting from thorough consultation by Mary, great communication, planning, and PM support from David, and fantastic reconstruction skills by Martin- they were excellent, helpful, patient, and knowledgeable. I now have a gorgeous bathroom remodel and would recommend them! Thank you C2C for turning an old bathroom into a relaxing beautiful space!

We had a great experience working with Aaron at ECR. We were recommended them by our water damage…read moremitigation company and ECR was excellent through the entire process. They worked with our insurance company and was very communicative with us on what the status was with insurance as well as the construction. I would certainly work with ECR again on future projects.

My family and I are Jesus Christ followers and our Lord has provided for us our entire lives…read moreallowing us to overcome some of the largest storms we've ever battled. I wouldn't characterize the sudden burst of water that flowed from our kids' toilet as a storm, but it was an unexpected happenstance that upended our lives for almost three months. Ironically, my wife and I had been contemplating restoring our outdated bathrooms, but I had explained to my wife that we needed to wait until the home interest rates plummeted, so that we could refinance our home in order to remodel our bathrooms. God Is Good All The Time and we know He heard us, but I wouldn't have fathomed that us getting new bathrooms would have occurred this way. We are so thankful to God that He allowed Aaron McFadden, Freddy and his team, and Element Construction and Restoration to be the main contractor that were responsible for the beautiful bathrooms, new flooring, and restoration of the damage that occurred from the water damage. Our home was built in the 1970s, so it's antiquated and prone to have issues such as water leaks and other problems associated with owning an older room. Unfortunately, this is our third time having some type of water issue. We've had a slab leak, a leak from our water heater, and this most recent iteration, a sudden burst of water from our kids' toilet. When this most recent episode transpired, I was a veteran of handling the basics of having to deal with a water leak such as reaching out to my insurance, contacting a plumber, and ensuring mitigation assisted with our situation. What I wasn't experienced about was construction and restoration of three bathrooms, part of our downstairs ceiling, affected walls, and our downstairs flooring. Praise God our go to plumbing company, All American Plumbing, recommended a small business and North County construction contractor named Element Construction and Restoration. The owner of the company and Aaron are family, so it's a family-run business based out of Oceanside. They have work all over San Diego, so they provide service around San Diego County. Full disclosure, I'd rate Element Construction and Restoration 4.5 stars because we did have some delays as a result of wrong materials ordered, but I would give Aaron, Freddy (one of the subcontractors Aaron uses), and Freddy's team 5 stars based on the impressive workmanship, diligence, and how everything that was restored turned out. Writing about their work doesn't do it justice, so please look at the pictures of the project. It truly was a blessing to work with Aaron. He's a friendly dude, has a positive disposition, was overly communicative in a good way, and he was completely transparent about everything including being apologetic for some issues that came up during the project. From the start of the work where Aaron came out to measure things to our final inspection where he scrutinized the work that was done, he was professional and knowledgeable about what we were going to embark on. What I also appreciated about Aaron was keeping my adjuster in the loop and updated about anything that came up from our project. One of the things I want to upgrade in our home is our kitchen, but I'm not looking for God to put us through another storm. If you're in the market for construction, restoration, or renovation of your home, I highly recommend Aaron and Element Construction and Restoration.

This is our second restoration experience with Christian Carmona and the rest of the American…read moreResponse team and both times we have been impressed with Christian's expertise, professionalism and what I like to call a personalized approach! Christian takes the time to arrive at a clear determination of what's needed, then follows through with the other crafts to ensure both timely and high quality results!! Christian and American Response is our "go to" for water damage restoration and related services. They have my highest recommendation!

American response team was actually referred to us by our plumber and they did an exceptional job…read more We were very fortunate to have them on our side as they were able to help us navigate the insurance claim process and get us what we were entitled to. Our water heater leaked, and it affected our kitchen cabinets, the flooring and some drywall. I don't think we would've been able to do this without them.

Flood Solutions Inc. was highly recommended by my plumber, and they exceeded expectations. I truly…read moreappreciate their professionalism, expertise, and responsiveness throughout the process. What stood out most was their honesty and willingness to educate me on how to handle the damage myself, rather than pushing unnecessary services.

Flood Solutions was sent to my home after a flood due to a slab leak. Joey, the owner was…read moreawesome. He has a crew of guys that are all professionals in their particular part of the repair and restoration process. They each did their jobs well and cleaned up the area before they left for the day. Joey communicated with me each day by text to inform me of what was next. I recommend Flood Solutions!

My HOA called 1M out due to a plumbing leak in the ceiling of the condo beneath me. There was no…read morewater at all in my unit.they tore up a wall of bathroom tile, 1/3 of my floor, took my toilet out, and cut off my shower head. The HOA gave them permission to talk to me but they didn't give me their inspection report for weeks. They were very prompt in giving me an $11,000 repair bill, way before the inspection report. When I asked why they tore out my flooring, they said I had asbestos under my floor. I asked for a lab report to confirm this because my flooring was recently installed and that asbestos adhesive was banned in the 1990's. They ignored me and didn't provide proof. Their own inspection report also checked no under asbestos or mold. Then they told me my clay tile was buckling. I have luxury vinyl plank flooring, not clay tile. Then they told me remediation was done and they were going back to write a repair estimate. They then decided to remove all my flooring. Then they told the HOA that I demanded they take my flooring out. That is a complete lie. I have many emails asking them why they took out my flooring. I took them to small claims court and lost because the HOA approved everything. But the judge did say the demolition was excessive. He just couldn't judge in my favor because the HOA approved it. Their job is to remediate not diagnose the source of leak. In court they even said "we aren't plumbers." A licensed plumber diagnosed the leak under my bathtub. None of my flooring or walls showed any water damage at all. They necessarily demolished my bathroom and I had to pay $13,000 to repair it. Beware, don't let them do anything without a specific reason or your permission. Or you could end up replacing a bathroom that had no problems at all. Like I said even their inspection report said no mold or asbestos.but they tore up my bathroom anyway and came up with a number of inaccurate excuses as to why. Not only did they get paid by the HOA for unnecessary demolition, they were hoping to get paid to put my bathroom back in order. I paid someone else. Editing to add something regarding 1Ms response. I never received any report showing 99% meter readings from ceiling to floor! I guess 1M just lies. If there was 99.9% meter moisture readings that is severe and walls would have been falling down. There was no damage at all to studs or any of the walls. Imm attaching a photo after the leak was discovered. There is no severe damage! Just like when 1M lied to the HOA and said I asked to have the floors removed. I never wanted any demolition. No leak was found in my bathroom at all, it was under the tub. I attached 1Ms inspection report that clearly shows no mold, no asbestos no abatement. All these other reasons justifying it came weeks later in emails. Plus I was there in my bathroom there was no water at all in my bathroom. My plumber agreed! If there was 99% saturation in my bathroom, the leak magically repaired itself. Because the only repair required was a drain pipe under my tub that had no impact at all in my bathroom. Be careful with any company that does both demolition and repairs. They are highly incentivized to demolish unnecessarily to make more money on repairs.

Totally overpriced and couldn't even get the details of my quote right. Found another tiler for…read moreHALF the price on the same repairs. Do NOT recommend

When we were told that we might have white mildew and/or black mold in our attic, we knew that some…read morerestoration companies will "find" mold or mildew even if it's not there. Our search for an honest company led us to West Coast, and we hoped the reviews were true. The good news is, West Coast is as honest as it gets. Askia came out and looked around the attic while I watched from the ladder. First, he showed me that the supposed mildew was some sort of harmless sandy clay-ish material. And the supposed black mold was just "lumber mold", an industry term for "stain fungi"--the common dark streaks in lumber that originate at the sawmill or in the forest, don't weaken the lumber, and are not indications of moisture. Who knew? Well, Askia knew. And he actually spent time convincing me that we didn't need their services. So do I recommend them to you? You betcha! An honest company is a joy to find.

They showed up for a site visit on the same day I listed the project in Yelp. They were able to do…read morethe work right away. When they were done, the owner reviewed the photos and made the staff come back and clean it one more time to remove the remaining black stains. I was satisfied with the remediation work and the additional follow through. The restoration portion of the work was led by another person and that scope of work and estimate wasn't as smooth. It was the same company but different people running the job like it was a separate company. I ended up hiring another contractor that I had worked with me before.