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Naperville, IL

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Home Improvements USA

3.2 (13 reviews)
Closed • 8:00 am - 2:00 pm

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HONEST REVIEW. WOULD NOT RECOMMEND THIS COMPANY. First time using Home Improvements USA. Was connected with them through Angi's List. Their sales rep John Broich was very good on the first visit. Sane when he came out for the second visit and this is when I decided to move forward with this company. I liked their roof shingle product they offered (brand of shingle is Malarkey) and thought it was very innovative. Even though John told me they would be 6-8 weeks out from starting the roof replacement project, they actually started within about 4 weeks. This is when the problems started. I received a phone call on a Friday morning from their main office advising me they would like to come out the next Monday to start AND complete the project within the same day. Their sales rep also advised me this should only take 1 day. I thought this was a bit of short notice but considering I did not need to be home, I told them this was ok. Their office rep also told me that he was surprised that someone did not call me sooner to confirm the start date and should have done this. When the next Monday came around, I then received a call confirming the workers were on their way and should arrive in about 1 hour. I then received another call about 30-60 minutes later telling me their truck broke down and they would have to reschedule. I told them I was already not liking this back and forth but if they needed to reschedule then fine, since again, I did not need to be home. About an hour later, I received another phone call saying that they got another truck and would still make it out today. I told them to only come out if they could still get the roof done in 1 day since a couple of hours had now been lost at this point. They insisted on still coming out that day. They arrived and got to work. When their sales rep first came out, I asked about a couple of extra things I wanted to have done and their Sales rep said it would be no problem at all. When their office rep called the Friday before I asked him to confirm the requested extras were known about and on the work order. He seem to have no idea what I was talking and even said those are things that they don't normally do. This is now the 2nd time of miscommunication, first time being the scheduling issue. He said he would talk with the sale rep and the owner of the company and get this straightened out. When the work was being done, I came home at lunch to check on the progress. To my surprise the owner of the company was there watching over everything. I then asked the owner for an update on the progress. While we were talking he made no mention of the few extra things I requested. Again, I advised him what their sales rep agreed to but, this tells me that their office rep did not communicate properly with the owner about the extra requests. The owner guaranteed me that the extra requests would be included and taken care of. At the end of the day, they did finish the roof replacement but they did do any of the extra requests. I contacted back to the owner and he advised that the foreman on the job had an emergency and had to leave early. When the last worker was wrapping up for the day, he told me someone would be by within 1 hour to pickup the trailer they parked in the driveway that they collected all of the debris and garbage in so it would not be in the driveway overnight. No one came to pick it up that night. That was miscommunication #3. Please see attached picture for full/ REMAINING REVIEW. I can not recommend this company due to multiple times of miscommunication. The overall pricing was also seemingly good at first but not worth it after all of the troubles, miscommunications, and cleanup I had to do. But, I would recommend the shingle product itself. I'm sure there are other companies that install the Malarkey shingle product. I have attached pictures of this project. I'm giving 2 out of 5 stars which equals a D. A passing grade sure but, not a good grade.

Amy R.

I throughly appreciated working with Home Improvements for the installation of our new roof. Not only did we need a new roof, but we also needed to add venting. Our installer was able to identify the venting problem for us, and we are so thankful he did. We received a new roof, proper ventilation, a new chimney and are very pleased with the results. For quality and complete work, I would recommend Home Improvements without hesitation.

There should have been a down spout tunneled to the house here

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3 years ago

Did not show up and stop answering my calls and messages. Very bad don't work with them not reliable

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5 years ago

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5 years ago

They did a great job and cleaned everything up before they left. I highly recommend Home Improvement USA!

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Steve T.

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Everlast Exteriors of Illinois - New Roof, Siding, Soffits Fascia, Gutters and Windows.

Everlast Exteriors of Illinois

(27 reviews)

Everlast roofing has done a fantastic job repairing our roof after hail storm damage…read more They diligently worked with our insurance company to make sure our damage was covered and the pricing was fair. The job was done in one day and the quality was superb. They cleaned up so well, you couldn't even tell they had just spent the entire day replacing our roof and skylights. We are very satisfied with the complete job and they get a five star plus rating from us! Services: Gutter

We chose Mike with Everlast over several other vendors due to quality and Mike's reputation for…read moregreat customer service. We started the process in early January and were told the windows would not be ready until perhaps early March, but were pleasantly surprised when Mike said they were ready early. We would have had them the first week of February had it not been for the famous below 0 degree temperatures in the area that week. We had them installed the second week of February instead. Pros: -Received and had windows installed earlier than anticipated. -Took 2.5 days for all of our 27 windows and back glass door replacement. Due to cold temperatures, they worked one at a time so the house wouldn't get too cold. -was honest and fair on pricing and received referral bonus up front. -Mike always answered our calls with questions promptly and personally would come by to inspect and/or help facilitate letting his vendors in if needed. -You could tell the difference in drafts in the corrected areas from inside day 1. No further drafts and they look great! Cons: -4-5 months after installation and 3 of our 27 windows have leaks. We alerted Mike to this and he sent his worker to take a look - they said it was due to the trim on the outside that they didn't replace. Before installation, they indicated that it is not part of their services to replace. However, they didn't tell us before or during that our trims were so old that they would leak - we would have replaced them prior to the new windows if we knew this. We asked if we needed to replace them before and they said no. One of the windows that is leaking does not even have trim on it. When they came out to resolve, they added caulk around the trim and bent flashing for us for the front windows. The flashing should have been installed in the initial installation to prevent leaks. We are not able to get it installed until the new trim pieces are up... Even though they did not inform us about possible leaks, they should have removed the trim and put a water barrier in place before installation and before new trim was able to be installed. -Mike and his installers have a bit of an issue with taking accountability for issues. We were disappointed when his installers broke the interior of a window upon installation - it was safe to use, and they put cardboard over it, but the resolution took 20 seconds and Mike's installers insist it was somehow the manufacturer's fault. It took weeks for us to have this corrected, even though, again, resolution took 20 seconds. -While in the process of service correction for said window, the manufacturer was inflexible on timing and was scheduling more than a week out. Mike's response was that it isn't in his hands. No apology for the inconvenience of the broken window or the inflexibility of his vendor. -The manufacturing vendor cancelled day of (1 hour before). Reschedule availability wasn't until 10 days later. -The caulking the install team did had bubbles and cracks in some windows and just didn't look like a professional did it. When we told Mike of this issue, he said caulking is an "art" and his people are really just installers and don't need to be perfect at caulking. We personally feel that if installing windows is 100% of their jobs, caulking would be part of that job and they should look 100% well done. We had to redo some of it right off the bat. -Every issue that came up, Mike would just say he hoped we could focus on the positive aspects of the experience. It felt very dismissive. -They left aluminum scraps scattered across the backyard where our young children play. Cleanup in the back specifically was just not done to standards. We referred him to my mother's windows and they generally did okay, but did break one of her personal stained glass art by not being careful. No compensation or resolution was offered, minus an apology. We appreciated his team's work and like the products in general, but there is definitely room for improvement in the customer service department and potentially the product itself with the leaks. Considering part of his selling point was 100% satisfaction, we were left disappointed in that aspect.

Naperville Windows & Doors - looks amazing!!

Naperville Windows & Doors

(31 reviews)

Great workmanship. Very professional and was able to replace the trim work as well which the other…read morecompanies weren't willing to do. Very reasonable pricing.

Our 30 year old, builders grade patio door was in dire need of replacement so we started doing…read moreresearch and receiving quotes from various vendors. Naperville Windows and Doors stuck out immediately to me with quick communication via email and phone, along with free in-person consultation. There were no gimmicks, no games, no pressure to purchase, and a full out the door price (no pun intended) with no additional fees that would come later. Other people I spoke with tried to put some pressure on me with timelines and costs, but I don't do business with places like that. Don and Sandy were great and easy to work with, timelines were exactly what they mentioned, and the day of install couldn't have gone more perfectly. Jereen came by and did an incredible job on the install, with beautiful trim finishing around the interior / exterior and sealing everything up beautifully. The work was also completed in about 5 hours which was very speedy and efficient. The pricing was right in our budget and extremely competitive with all other vendors we spoke with, but the level of customer service exceeded everyone else by far. We'll continue to do business with them for all of our door / window needs in the future, looking forward to working with them again! Best, Charlie

Scientific Home Services

Scientific Home Services

(157 reviews)

We recently had almost all the windows in our house replaced by the team at Scientific Home…read moreServices, and we couldn't be happier with the results. Not only do the new windows look sleek and modern, but the entire process was top-notch from start to finish. What really stood out to us was their honesty. While other companies tried to sell us on full-frame replacements, SHS actually advised us to go with insert replacements. They pointed out that our house has high-density older wood framing that was worth preserving. Following their advice preserved the character and strength of our home while saving us a significant amount of money. Their communication was excellent throughout the project, and the installation crew was fantastic: punctual, respectful, and meticulous about keeping the worksite clean. On top of that, their guarantee is rock-solid. I feel completely confident that this was a lifelong investment and that they will stand by their work if anything ever comes up down the road. If you're looking for high-quality window replacement with an honest team you can trust, highly recommend Scientific Home Services.

We found this company from review, knowing nothing about them, and were very happy that we did so…read morewe want to pay it forward and let you know that they were great. They came through in every way and were far less expensive than the company our neighbors were using so we are happy that we found them. We were impressed with everything--from their salespeople to their installers. We hope we don't need more windows, but if we do we know who we will call!

Opal Exteriors - James Hardie Siding w/ Arctic White finish.

Opal Exteriors

(53 reviews)

After a very unfortunate situation with another company pressuring me to sign and being dishonest…read moreon a few items I was very hesitant to meet with other vendors to get my windows and sliding door replaced. However, I had recently moved into my new home and knew I needed to get these items updated before winter hit- especially the sliding door. All these items were the original windows and door from when the house was built. After researching and seeing the outstanding reviews for Opal, I decided to give them a call. I shared with Jose, the onsite project consultant, my prior experience and he made sure from start to finish I was informed and comfortable. I couldn't have asked for best customer service or transparency. Once I made the decision to move forward, Opal exceed every expectation from the ongoing communication breaking down the steps in my project timeline to the quick response from Katie with any questions. This company welcomes questions and offers ongoing support that's unbeatable. I strongly recommend you go with Opal Enterprises. I have never had such a stress-free home improvement project in my life! Trust me- you won't regret your decision to work with the wonderful team at Opal!

We used Opal to change out the front door. Jesse, our sales rep, was very helpful with selections…read moreand being upfront and honest on timeline from order to installation. Ty Ybarra kept in contact via email on scheduling. The install team was very conscientious on keeping everything clean, finished in a few hours. Bottom line - quality product and quality installation. We would recommend Opal to anyone.

Ultimate View Windows - Veteran Owned Business

Ultimate View Windows

(21 reviews)

I was looking for a reputable window company to replace our old leaky windows and during my…read moreresearch ran across Ultimate View Windows. I have to tell you I could not have made a better choice. Tom came out and gave me an estimate and did not apply any pressure and gave me a very reasonable price along with financing options. Tom scheduled to have his guy come out and give me a final measuring and about 3-4 weeks later they came out and installed them. The install was done way beyond my expectations. The installers were very professional and cleaned the work area very well. Again I was very satified and would highly recommend them for anyone looking for a window company that they can trust.

Ultimate View Windows exceeded all my expectations! From the initial consultation to the final…read moreinstallation, their team was professional, knowledgeable, and incredibly detail-oriented. They took the time to answer all of my questions and made sure everything was done perfectly. The installation crew was punctual, respectful of my home, and cleaned up thoroughly after the job was completed. The quality of the windows is outstanding -- they look amazing and have already made a noticeable difference in energy efficiency and noise reduction. If you're looking for reliable service, top-quality products, and a team that truly cares about customer satisfaction, I highly recommend Ultimate View Windows. I couldn't be happier with the results!

Home Improvements USA - windowsinstallation - Updated October 2026

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