A bait & switch operation, not a business you can trust! Dishonest, sleazy way of doing business…read morewith & total lack of integrity & accountability! I paid in full at a "discounted" price that I was offered, for a "custom" piece of furniture only for them to try & charge me more 3 weeks later! I paid the extra $121 under duress & at that point, they turned around & refused to deliver & refunded my money. I believe they finally refused it to me bc they realized that they wouldn't be able to get me to pay even more than the $121 extra they managed to gouge out of me! I reported them to Consumer Protection but they can't be held accountable legally bc they refunded my money. As a result, I will take my business elsewhere for the other furniture I need to purchase in the future & I suggest anyone reading this do the same.

The Outlet store was exceptional - I've never been more impressed... After purchasing a rocking…read morechair for my mom, we were so happy by the quality and comfort of the rocking chair and the outstanding customer service provided by Ray, Sara, and Roberto... We highly recommend this talented team and are grateful for their excellent service... Thank you!!!

On 11/20/2025, my friend, Dr. JACQUI T. FIGUEROA and I visited the Bartow Raymond and Flanigan…read morestore in the Bronx, looking for a good mattress. We were greeted by representative, FITZROY TAYLOR. He was very professional, polite, informative, knowledgeable and patient with my questions on the purple mattress bed that I was interested in. For me it was not the cost, it was the comfort that I was sold on and convinced. So far, I am happy with my purchase. Thank you Mr. TAYLOR.

I purchased furniture for my Terrace from this store, Ducean Bembridge was my salesperson i never…read moremet him we did everything on the phone he was excellent made sure I was comfortable with my purchase i had a minor issue when the furniture was delivered and the store manager Aurelio hand of my situation promptly and was very professional I absolutely recommend this store and these two people to help you

I haven't bought any furniture from here so this review is based strictly on the floor presentation…read moreand customer service. Tony is a great salesman that really knows how to connect with customers and give honest opinions about quality and longevity of furniture. He also helps you navigate the Showroom according to your budget and style. I had fun speaking with him and him allowing us to have space to roam around to check sets out ourselves without trying to sell us every piece of furniture. Bob's furniture shows you the total set price and individual pieces' price which was a much better set up than neighboring furniture stores that try to convince you to buy sets than pieces for "greater savings." The furniture store while overwhelming with the amount of furniture inside had a certain organization to it that allowed you to feel the difference between quality sets and more pricey sets. It's great they offer customers hot coffee, powder creamer, several different candy, cookies, and ice cream. The bathrooms were clean inside the building as well. I definitely recommend if you want to shop without hassle and being pressured every minute. I'll update if I decide to buy any furniture so I can speak about quality vs price.

Sell better furniture. I bought 2 "leather" recliners so I thought. Within weeks the material was…read morepeeling and discolored. I would not ever shop there again. Their keyword is DISCOUNT.

I purchased a couch and chair from the Ashley store in New Rochelle. The salesman offered me an…read moreoption to get a protection plan. I wasn't interested. He wrote up the sale and told me that he threw the protection plan in for free. I didn't question it because it had a 00 cost on the receipt. When I got home I reviewed the bill and realized he had actually added the plan to the cost and overcharged me the extra $200. I called and he tried to tell me the furniture was more money than was listed on the price tags. When I told him that was ludicrous, he said he'd have the charges reversed. A month later, it's still on my bill. Beware of this store! Check your receipt carefully!Don't shop here!

Ashley furniture is the worst store especially the one in New Rochelle.We went to the store and saw…read morewhat we like. We received something different went back to the store and spoke with the supervisor which was no help.. Ashley Furniture refused to correct their mistake. They are the worst store to shop. PEOPLE really need to boycott their store..

I would highly recommend coming here to visit Eric if you have some old antique furniture or wooden…read moreitem which needs to be restored, repaired, and brought back to life. He is a master of his craft, and this is an art form that is all but disappearing since everything is being made by machines nowadays. He does it all by hand with a keen eye and experience. He's a very friendly guy who welcomed us and was easy to talk with. He gave us a history of his business, how he came about to doing this, and showed us some the items he was restoring. He does a wonderful job, and his work speaks for itself. It's such an old school type of shop and we loved his stories, along with chatting about business in general.

Helpful, honest, professional! I called seeking advice on how to dispose of furniture. Eric spoke…read moreto me for 20 minutes, generously giving me suggestions, even though he was not going to restore any of the pieces for me right now! Will definitely use when I need to restore something.!

Service and concern for customers is probably better if you're about to dump a lot of money on…read morefurniture - we're talking five figures here. But for smaller sales - this might not be the place. I wanted to update my bedroom with a few new pieces. Came with measurements and a floor plan and my designer came up with a really creative way to set up my room. Sounds great - right? It was, until when the furniture was delivered, I discovered my designer had ordered the wrong size dresser/chest unit. It fits in my room but not in the way I thought it could be arranged. I called the store immediately, the designer came to the phone but offered no apologies, no options. It's a custom piece, of course, so I can't return it. But I am deeply disappointed and will not use this particular Ethan Allen again. Buying furniture should be fun - and for the price, their customers should be thrilled with how the room turns out. I can't dump tens of thousands on furniture right now - there will be plenty of business for them over time.

Ordered custom furniture for a new home that was being completed. Unfortunately there was an…read moreexplosion in the home just prior to purchasing it and I was forced to postpone the delivery of my furniture order (had nothing occurred the order would have been able to be delivered on time). This is where Ethan Allen customer service fell apart. Other vendors gladly agreed to hold my orders for many months with no issues due to the unusual unforeseen circumstances Ethan Allen refused to extend the time of holding my furniture frequently citing the terms of the contract that I had signed and that it "wasn't their fault". They wanted to force me to pay outrageous storage fees and to pay for the furniture in full, site unseen. I was forced to secure a unit at a storage facility near the property and have the furniture delivered there. This is still an expense, but much cheaper option than what Ethan Allen was going to charge me for storage. They even had the nerve to not deliver the complete order to the storage facility. They had to make a 2nd delivery to the unit a week later with the missing items. The storage unit is near my new home but is a 200 mile round trip from where I am temporarily living. So I had to travel a total of 400 miles because of their negligence with the delivery. Manager Barbara and salesperson Deborah were absolutely abominable and have zero compassion or customer service skills. I realize what occurred fell outside the parameters of their precious contract, but this was a very unique and unusual situation which required them looking past all that to help out a customer. Shame on Ethan Allen. They represent themselves as a high end store...when you are purchasing. Once the purchase has been finalized their true colors shine through. ** I live in Congers NY. Not sure why is says san francisco.

I would give zero stars if possible! A few years ago I was…read morecritically ill and had to sell my home and leave NY to go live with a relative. The majority of the contents of my home was delivered to Consign It On Main. Within six months when I was able to take a road trip I visited the store to check on the progress of them selling my furniture. Well to my dismay they couldn't find an inventory of my possessions, or a record of what was sold. I didn't see any pieces on the floor that were mine. I was speechless and too weak to follow through with any legal action. Shame on them for taking advantage of someone who was extremely ill.

This company does not care about its customers, it's obvious from the attitude of its workers at…read morethe canal street station !especially the lady on the day shift selling tickets !​