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    Home Evolution

    2.5 (2 reviews)
    Open 10:00 am - 6:00 pm

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    Canvas + Loft Furniture - A woman relaxing on the Soletren sofa.

    Canvas + Loft Furniture

    (15 reviews)

    $$

    I ordered a brand new couch that was discontinued but I was told they could still order it new, my…read moremother ordered the exact same one and it took 8 weeks to be delivered. Mine was apparently ready immediately which was weird. When it arrived there were very obviously used felt pads with someone else's dirt on them and I was told by the delivery guys that this piece wasn't factory sealed it was shrink wrapped and sold to me as a new couch when it was used. Additionally it was all wonky and the arm rest made a clicking sound and the cushions didn't line up. I raised these concerns immediately with the delivery guys and was told to keep it as a loaner and talk to the store to find a solution. There are a lot of features I like about the couch that I couldn't find in another one so after numerous discussions with the owner Andy I agreed for them to repair it and if I was happy with it then they would give me a 10% discount as it is still obviously a used and damaged piece. Also in conversation here I learned that their supposed worry free warranty that I purchased doesn't cover any structural components it's just for stains. Again misleading and not what I was sold on. I have since decided that I don't want their warranty as it wasn't what I was told it was and this entire process of them fixing it has been less than desirable as I had to follow up multiple times to get anything done. It has now been 4 weeks since the final repair. I have spoke to at least 5 different people at this store about the refund on multiple occasions and had to explain this story 15 times yet I STILL have not received the refund I was promised. How many people do I have to speak to for this to be resolved when they have all called and told me that they will get it dealt with and follow up. Not one of them has followed up. I am a business owner myself and it is VERY simple to process a refund. There are no excuses at this point and I suppose I will have to file a dispute with my credit card company since they are clearly incapable of resolving an issue as they promised.

    We were on the hunt for new living room furniture that is comfortable at a reasonable price, I saw…read moreFE on a FB ad and started checking them out. We went way down south as no other stores could compare price wise so I used the chat to inquire about a specific piece at 6:30 AM and was shocked to get a phone call from SHIBU to help answer my questions. We made plans to connect with him in store on the weekend. He was went above and beyond for us measuring, explain the fabric, reviewing the warranty and anything else we asked. We bought a beautiful couch, it was delivered with white glove service by 2 very professional men who took care and attention to delivery and installation. Then after a day we both realized we had made a mistake and it was too big for our space, so I called SHIBU, he told us to come in and we spent over an hour with him and other FE staff to find the perfect sized couch to meet our needs. I would definitely recommend him and FE, excellent prices and CS!

    Home Evolution - furniture - Updated May 2026

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