I ordered a brand new couch that was discontinued but I was told they could still order it new, my…read moremother ordered the exact same one and it took 8 weeks to be delivered. Mine was apparently ready immediately which was weird. When it arrived there were very obviously used felt pads with someone else's dirt on them and I was told by the delivery guys that this piece wasn't factory sealed it was shrink wrapped and sold to me as a new couch when it was used. Additionally it was all wonky and the arm rest made a clicking sound and the cushions didn't line up. I raised these concerns immediately with the delivery guys and was told to keep it as a loaner and talk to the store to find a solution. There are a lot of features I like about the couch that I couldn't find in another one so after numerous discussions with the owner Andy I agreed for them to repair it and if I was happy with it then they would give me a 10% discount as it is still obviously a used and damaged piece. Also in conversation here I learned that their supposed worry free warranty that I purchased doesn't cover any structural components it's just for stains. Again misleading and not what I was sold on. I have since decided that I don't want their warranty as it wasn't what I was told it was and this entire process of them fixing it has been less than desirable as I had to follow up multiple times to get anything done. It has now been 4 weeks since the final repair. I have spoke to at least 5 different people at this store about the refund on multiple occasions and had to explain this story 15 times yet I STILL have not received the refund I was promised. How many people do I have to speak to for this to be resolved when they have all called and told me that they will get it dealt with and follow up. Not one of them has followed up. I am a business owner myself and it is VERY simple to process a refund. There are no excuses at this point and I suppose I will have to file a dispute with my credit card company since they are clearly incapable of resolving an issue as they promised.

We were on the hunt for new living room furniture that is comfortable at a reasonable price, I saw…read moreFE on a FB ad and started checking them out. We went way down south as no other stores could compare price wise so I used the chat to inquire about a specific piece at 6:30 AM and was shocked to get a phone call from SHIBU to help answer my questions. We made plans to connect with him in store on the weekend. He was went above and beyond for us measuring, explain the fabric, reviewing the warranty and anything else we asked. We bought a beautiful couch, it was delivered with white glove service by 2 very professional men who took care and attention to delivery and installation. Then after a day we both realized we had made a mistake and it was too big for our space, so I called SHIBU, he told us to come in and we spent over an hour with him and other FE staff to find the perfect sized couch to meet our needs. I would definitely recommend him and FE, excellent prices and CS!

Great service and products. Never had an issue with service or delivery as per review I read by…read moresomeone else. The showroom is inviting and products are of high quality.

There was consistent poor communication and poor service. The last email was "picked up and gone"…read more No thank you for our business. There was no help in terms of getting the custom table we ordered delivered. We arranged for it to be picked up and the response was that it was a two man job. We didn't feel it was our responsibility to load an item we had spent so much money on. The table was late but I had to initiate contact with this store every time regarding arrival. There's too many great stores in Calgary to tolerate poor service.

We are return customers, and over the years we have purchased from Ambers numerous pieces of…read morefurniture (including a dining room set). Just recently, we purchased a kitchen set, and we are very happy with the quality of it compared to other furniture in most other stores. When we went in, we were taken around the store and shown a wide variety of quality sets at various price ranges, by both Glenn and E.J.. We eventually decided on a set that we know will last for many years. I should mention as well that on another occasion one of the legs on one of our dining room chairs from a set we purchased from Ambers probably 25 years ago, broke off at the base of the chair. E.J. repaired it for us (all good and sturdy) and did not charge us for the repair. Both my wife and I appreciated the excellent sales service by all involved and know that when we buy from Ambers we will have something that will look great for years to come (and is also Canadian made).

We have bought a number of pieces of wood furniture from Ambers over the years and always been…read moreextremely satisfied with the quality and price. Other family members have also purchased furniture here and are very satisfied with their purchases. The furniture holds up very well and seems to last forever. The customer service I received has also been extraordinarily good as well. I had one instance where through my own fault, I caused some damage, and they were quite helpful to repair it as good as new. I think the current location has been there for at least 35 years which speaks well for the selection, service and value they have provided over time and give them a 5-Star rating.

I purchased a bed from Bracko Brothers in December 2014 and it arrived January 2015. We chose the…read morestain colour and I was impressed with the quality. Solid oak bed, very sturdy, and got to choose the height of the headboard and footboard too. Chose the taller of both. This is a queen bed and the headboard is 58", while the footboard is 40" high. I have now had the bed for 7 months and have not had any issues with it. It is the first custom bed I have purchased - and it didn't cost much more than some of the beds we looked at in other stores that didn't have custom options but would still have to wait several weeks to get in.

This family owned store is a real gem in a city this size!…read more How many furniture stores do you call that the owners answer the phone? None of...press1, press 2, etc. for this department or that department'. When I first contacted the store, Lou Bracko said 'come in Rae and I will work with you'. And he did. We are very pleased with our new furniture and area rug. Even though the chairs were custom made, they arrived several weeks ahead of the scheduled delivery time. An all around great experience!

We have used these guys a few times. Zero issues. I bought a large living room sectional off them…read morewith power recliners, they came on time, delivered and set up and they were less than 3 other stores with similar sets. I also bought a bedroom suite from them and had no problems, arrived on time delivered and set up perfectly I recommend them.

Gabriel at Fair Deal was extremely helpful and see nice to deal with:) We love the new furniture…read moreand it looks great in our new place. They were all very helpful and we will definately be back in the near future to make another purchase

Well that was a surprisingly pleasant experience. From the showroom in Calgary (Jesse) to the…read moreexcellent delivery guys (Kel and AJ) that was our easiest furniture shop to date. Just gave our measurements, saw what they had, made a choice (screaming deal) and we're set. Purchased Saturday, delivered Wednesday. Very different from the Brick/ Leon's etc. high pressure sales attack. Good work everyone, thanks!

It has been six months since we bought a new bedroom suite. We are so pleased with this purchase…read more Not inexpensive but we believe we received excellent value. We went to the Airdrie location even though we live in NW Calgary. The service, pricing and delivery of our order was excellent. We have no hesitation recommending this store. Hope the helps P and L

Haven't been here in a long time. Loved the location. Full of amazing products. Flags, clothes,…read moresigns, beautiful wood items-tables, (dining, office, coffee, end tables) Wood shop in the back weatherizing the products for Alberta climate. The staff was excited to show us around and tell us about the BIG SALE on. (Before they come back with more) truly love what they had to show. Worth a look!

This is a gorgeous store. The staff is friendly and professional. We absolutely love this store and…read morethe beautiful things for sale. We have been in multiple times, over years now and have purchased a number of items for a psychology clinic. We've found David to be professional, helpful and easy to work with.

Nice selection and superior customer service from Heidi. We are very happy so far, and haven't yet…read morereceived our order.

Great staff , amazing furniture & fabric selections specializing in medium to high end price…read morepoints. I went in for the first time this week, and was helped thoroughly by one of their Interior Designers. She gave me the full tour, gave me their vendor list for browsing for product from home. I will be back to order furniture, fabric and for some general design help too!