PLEASE READ BEFORE ORDERING FURNITURE!
I have always been a big fan of Crate and Barrel - I love the style and lay out of the store and have been always very pleased with any of the smaller items I have purchased there (sheets, bowls, glasses etc).
It was for this reason that I ordered a beautiful table and 4 chairs (Taverna). Purchasing it was no problem, everyone was very helpful and we were very excited for the delivery date 3 weeks from placing the order.
When the table was delivered it was without the materials to put it together. Upon further investifation we found that one of the table legs was completely wrong (wrong colour, size and did not fit on the table fittings itself). We called Crate and Barrel to voice our concerns and they put it all on our file, promising to call us back. Two days went by and we had to call back, speaking to a different person and tell them the whole story again. They wanted to order us another table (which would take another three weeks to deliver). We said that I preferred simply taking one out of the warehouse here in Calgary to see if any of the legs match up and get it actually put together. We were then told that we had to wait for someone else to call us and make an appointment to come and fix it. We waited another two days before having to call Crate and Barrel AGAIN to book an appointment, speaking to someone else who was not familiar with our case.
At this point we are very frustrated - you would think that spending close to $3000 on a table would guarantee (at the very least) a complete and matching table delivered on time. We have been informed that in order to return it we will have to wait ANOTHER three weeks for it to get picked up - meaning we have a disassembled table and chairs scattered all over our house for almost an entire month without ever getting to use it.
We have been offered no compensation, coupons or even apologies for the mix up. I am very dissapointed with Crate and Barrel customer service and delivery processes and I have heard similar stories from friends/relatives who have gone through Crate and Barrel.
I do hope that this is a one time occurrence and people reading this have better luck, but this whole experience has made a lifetime Crate and Barrel boycotter out of me. read more