Disappointed that this store doesn't offer restrooms for its customers. I arrived needing to "take care of business" and then planned a leisurely perusal of the furniture, looking for one specific item but possibly interested in others. I asked about using the restroom and was told (nicely) that I needed to go to one of the nearby businesses and use their facilities. So instead I did a 5 minute fast walk and departed to go do other errands at businesses that provide a restroom, wondering what items of interest I might have overlooked in my quick scan. C'est la vie. read more

I don't usually write reviews because I understand it's hard to run a business these days, but I have had enough and I NEED to speak up and let others know how this place run its business. This place discriminates and takes advantage of my family because of their limited English and lack of knowledge of the consumer law. This situation happened on 9/23/2018 around 3:50 PM, My parents found two beautiful vase that is for sale for $49 and $89, so my parents took it to the counter and ask one of the sales representatives to see if there's any discount on these two items, the sales representative said yes, then she changed and wrote the new price onto the price tag of each item to be 45$ and 81$ because she said these two item has been here over a week already so that's the lowest price we can do. Then my parents and the sales representative both agreed on the price, and just when my parents about to pay, a lady came out of the office and told us that we can not buy the item. I stepped in and asked why not? The lady said we are not selling these items to you with the discounts if you want to buy it you have to pay the regular price because these two item goes out quick probably in like two days so we can sell a lot higher. I said that we have already discussed and agreed on the price also the item has been here for over a week like the other sales representative said and you can not just dishonor the price because you think you can sell it to someone else higher tomorrow. She then said that the items only been here for two days (which makes no sense to me) and she that will not sell these items to us unless we pay the price before the other sales representative has changed. I know the laws, I know that what they did was injustices. The point of this review is not because we didn't get the item, we were going to buy the items anyways even if they told us that there's no discount on these two items in the beginning. What am mad about is that this is how us Asian American gets treated in America, just because we are Asian and we are supposed to be rich and have to pay more or the regular price on the item that the other race can get the same item cheaper. THIS PLACE DOES NOT HONOR THEIR PRICE AND TO THEIR CUSTOMERS. So, please avoid this store as far as possible, they do profiling. They will not sell you with discounts if you have limited English or lack of knowledge of consumer laws or being an ASIAN. AVOID THIS PLACE! I DO NOT RECOMMEND THIS PLACE. read more

Over priced. Older furniture. Too eclectic. I Only received one hello and not a single asked may I help you. I lingered at the jewelry counter waiting to be helped then wondered through the store. The employees were too busy gossiping amongst themselves to help a young customer with brown skin. I'd rather buy ikea than shop here. I'm new to town and have a huge loft to fill. They just missed out on my business. read more

When I was moving into my first apartment, I knew I didn't want a bunch of gross Ikea furniture made of particle board and glue that will just fall apart, but I also couldn't afford to spend the kind of money a regular furniture store asks. I ended up going to all of the Home Consignment Center in Marin, Campbell, and Mountain View. I went to at least one of those 3 stores every single weekend for a couple months to furnish my apartment. I am so in love with this store. I found A LOT of traditional furniture, which is my style 100%, that I would never have found anywhere else. The prices are great, not even more expensive than Ikea in most cases yet you are getting heirloom quality furniture. Almost every single pieces of furniture that I bought for my apartment ended up coming from the home consignment center including the bed frame, bedside table, mirror, book shelf, entertainment cabinet, 2 dressers, coffee table, and even art for my wall! I wouldn't say the staff was super friendly at any of the locations, but they did seem to know their business and that's really all that matters. You go there to buy furniture, not for hugs. I saw customers come in and try to undercut their already inexpensive prices, trying to bargain like they are at a flea market; in those cases, it was the customers being rude, not the staff. Any time I know someone who is looking for furniture, I recommend they check these stores out, especially if they have a traditional style. read more

Ok I have had it with this place and after deleting my first bad experience because they had improved on me being helped as opposed to everyone having ignored me, I must now once again be critical if my treatment by one of the staff. My other half had been looking at the yelliw furniture pieces on the right of the counter for many weeks and after pne final look I decided to buy it for him plus a table. I just got my 5000 dolar tax return and wanted to buy it for him on Valentines day. The blond lady with the glasses was very nice and ran my card but surprisingly it was denied because she ran it as a credit. I had turbo tax put it ob their card with visa logo to make it easier but they said it is run as a debit. I believe she tried again but made the same mistake as a credit rather than a debit. Embarassed I went to the car and verified there indeed was plenty of money and went back inside. The lady who helped menoriginally was elsewhere but the blond lady with short hair said she knew about the situation and would be right with us. Perfect that was polite and so I explained what happened and she did not want to run it as a debit. She said the machine was smart enough to determine if it is debit or credit. I explained I work for the government and the money is there and could she run it as a debot. She refused and that is her right I guess but what was extremely offensive is she said she did not want it coming back on them referring if it was sold and obviously there being fraud with the card. These people constantly judge me even though I am the one who buys stuff for my partner with cash and mostly debit. No matter how much money I have which I just hapoen to do, my oartners family owns iconic restaurants in the bay area. We are simple people who enjoy shopping, however, I dress nice when I gonin but am still and no doubt always will be treated badly by certain employees and their discriminatory acts because I happen to be a personnof color. I truly believe this and it is terrible with so much hate in the world, the employees still dare to judge me. Perhaps it is not my color as much as the fact I am gay! I respect peoples rights as I hope they respect mine bit these employees have crossed the line many tomes and now it is time to confront them once and for all by letting people know. Thank you read more

Was excited to check this place out. I am looking for decent couch at a decent price. Was VERY disappointed in this place. Bonded leather sofas for 999.99! Seriously????? You can get brand new bonded leather sofas on sale for less than $500 from a store w/a guarantee! This place is so OVER priced. This is used stuff....don't waste your time! read more

I drove from my office in downtown San Jose to the Campbell Home Consignment Center store. I was hoping to purchase an entertainment center or at least a table to accommodate my 42" flat screen and the cable box and DVD player. I initially walked through the store casually looking around. As I completed my tour, I saw 3 men sitting on the side of the store eating lunch. I interrupted their lunch and asked a question which they politely answered and I was directed to the front of the store for assistance. As I approached the front counter, I saw one lady on her cell phone behind the desk, and two women at a register talking and laughing. There was one customer ahead of me who was eventually assisted by the woman on the cell phone. I stood nearby the customer and sales clerk for more than 10 minutes while the two women at the registered continued to talk and laugh. Not once did the 3 sales clerks acknowledge me. I felt I was being ignored so I began making my way to the exit. Prior to reaching the exit, I heard a customer tell the clerks at the front counter that I had been waiting a long time and was now leaving. The two women who had been laughing called to me to come back so they could help me. I told them that they had ignored me for more than 10 minutes and that I would go somewhere else to spend my money. I further added that "good customer service goes a long way, and it was not at the Home Consignment Center." What's is disappointing is that I have been a customer of Home Consignment Center throughout California for more than 8 years and have never encountered anything like this. This experience has left a lasting impression on me and I will never revisit the Campbell store. I don't know what the problem was today, but no customer should tolerate being ignored when they are square in front of a store clerk. People work too hard to earn their money and when they spend it, they should be treated with respect and fairly. By the way, Ethan Allen got my money today and I was treated with with "First Class customer service." I purchase a beautiful entertainment center and a dining room set. read more

Nice clean store, but no one asked if we needed help. Reasonable prices, but not much selection. I've been to other locations before and they have had a much better selection of furniture/decor. Not very impressed with this place...probably won't be back. read more

Rude and cranky employees. Not bargin priced at all. I saw many used items WAAY over priced. I found a wall plaque that I was interested in. There were a bunch of these same type of plaques scattered around the store. There were several different subjects. But they were NEW items still packed in a container. Not used on consignment. And I thought they were slightly over priced. But I found one I liked. I politely asked the lady since there were several of the exact same items in the store, if that price was negotiable. They would negotiate when I bought items at the El Paseo Store several years ago. She rudely snapped "NO, ... we sell it for what it's marked." Since I wanted it I went ahead and bought it. The total price with tax was $25.04. I handed her two twenties and reached in my pocket for change. I wanted to avoid 96 cents in coins in my pocket. I had three pennies in my pocket. No more. So as I handed her the pennies, I said how about $25.03? Is that OK? She quickly handed the pennies back, almost slapping them in my hand and smart mouthed said, "NO, ... we have to account for every penny." There isn't a decent merchant anywhere who wouldn't let a penny or two slide to please a customer. Most places even have penny trays at the cashiers station NOT here This was ONE cent!! Obviously It's not the one cent that I cared about. But the rude impolite attitude I can do without. Maybe this is a different management style than El Paseo. I bought several items from that store before they closed. But No bargains at this store. And rude smart mouthed employees to boot. I'll probably never return to that store. read more

I am IMPRESSED! When my wife and I decided to sell our furniture, we called the Home Consignment Center. I cannot believe the professionalism, attentiveness and efficiency of the staff. My overall experience could not have been more pleasant during our preparation. Then, we began wandering the floor of the center. The breadth and quality of everything the sell is impressive! The pieces they choose are top-notch and well suited for the prices posted. Thanks HCC! Kevin read more

It's really fun to walk through here every couple months just to see what they have. We got a brand-new looking leather sofa and a solid wood coffee table and had them delivered for only $75 total. This place is definitely worth checking out if you are looking for furniture or home decor. read more

I have had a very good experience in consigning with Jessica. She came out, reviewed the things that I had to consign, and we agreed on getting the over to the shop. Everything went very smoothly. I have bought jewelry from Victoria at the Consignment store too and really enjoy going there to look at all of the baubles regularly. In contrast to another reviewer, I would say that the prices are relatively low. For example, I had couches that I paid $4000 that are on sale for $699 there. Those couches are Bernhardt, about 8 years old and rarely used. They are literally in mint condition. I can't imagine anyone thinking that's not a deal! read more

Stef and I love this place. It's that sweet spot between ghetto fabulous and Pottery Barn. In other words, most of us. It's nice furniture that's had a previous life (sort of like your partner) that's in great shape. We've picked up a few pieces for our home there. The prices are usually haggleable and the staff is great. $700 for the same funky sectional that I'd pay $3000 for at La-Z-Boy without the greasy salesman? It's all win! read more

Very poor customer service, prices so unrealistic. They sell a lot of new pieces and up the price way high. I was going to purchase a table and chairs until a friend said look on the internet and you can buy it brand new as well and pay half the price. She was right found it for $999 with free delivery. The consignment place was selling for $1800 as well as scratches! And of course no delivery. Also the custumer sevice women are so snippy. read more

I have taken a large quantity of Jewelry that i don't use anymore and the Home Consignment Center has sold a great deal of it. Once it's sold a check just arrives in the mail. It's so easy to make an appointment to review your jewelry and it's all done professionally, so you can see each line item and the price that was assigned. Everyone there is very friendly and aspires to ensure you get a fair amount for your unused jewelry. I also bought a couch there and the price was so reasonable and they have the help to load your car or arrange for dellivery. read more

I've been buying and selling items at the Home Consignment Store for several years. Recently they underwent new management and I love this place even more now! I regularly visit the Campbell and Mt. View sites. I have consigned both furniture and jewelry and have been very happy with the results both the short time it took to sell and how easy it is! I've also made purchases which still adorn my home. I get many compliments on the items I've purchased including an opal, garnet ring which is a conversation piece at gatherings. Highly recommend that you stop in their many locations. They each have unique items. Happy shopping and selling! read more

Ann is very helpful and gives excellent customer service. This place is a hidden gem and I'm so excited to share in this review. The furniture, art and jewelry are exceptional. They let you place items on hold and give you an option to take it home for a test drive! Also they offer delivery for an inexpensive price. This place is a gem and they don't pressure you to buy. Excellent, 5 stars all the way! read more

This is the place where quality high-end used stuffs looks for new owner. If your eyes hurts when you see "garage-sale quality" items, this is the place for you. Clean and bright store. Most important to me, there is no weird or disgusting "old stuff being stacked up for years" smell as I enter the building, because their items turn around so quickly. read more

Shopping here is fun and the selection is great. This store is awesome! So many items to choose from at great prices. The helpful and friendly staff made the process for buying furniture so easy. They moved from the El Paseo shopping center to the new location at 930 W. Hamilton Ave (right behind the Safeway gas station). The new store is bigger and has more of a selection and better parking. read more

Even though I see a number of negative comments, I am a positive one! I have never had a negative experience at this store. The staff is always pleasant and answers my questions. I do not find any rude behavior at all. They have a pretty good selection of merchandise, which of course changes on a regular basis and their jewelry selection is fantastic! They also have some unique pieces you do not find at other stores. I like that!! read more

Love this place! Yes, it is a jumble of stuff- not a mess! It's the "greenest" way to shop as most of the furniture is gently used. The new furniture is also very reasonable!! I have also traded back furniture I don't want anymore- exchanged for some beautiful "finds!" Thank you HCC!!! read more

I LOVE this place!! I always shopped at the Home Consignment when it was in El Paseo and now that they have moved to Campbell, I LOVE the new store even better! Its bigger, has lots of windows, therefore more light. I can see even the little items much better. I have consigned here and everything about the process was as advertised and on my contract. They priced the items fairly, split the sale with me 50/50 and I got a check within 30 days of it selling. The checks go out automatically. They explained that they don't call when items sell, but I am free to call at any time to find out the status of my things. They carry new items as well as used items and the inventory seems to change daily. Its like a treasure hunt. If I can't find what I am looking for, I know to come back in a few days and check again. The people there are always ready to help with suggestions too. Most of my home has been furnished from this store and I would never buy retail again. I am a home consignor for life. read more

Such an amazing place! I discovered Home Consignment Center (home and jewelry) in 2006 and have done business with them as seller and/or buyer dozens of times since. I've always had a great experience. Each visit is like a new adventure because the inventory is constantly changing. Some of my favorite pieces and best deals once graced their sales floor. Advice: If you see something you like, ask them to put it on hold. I learned this the hard way one day when I returned the very next afternoon to purchase a stunning "solid wood" armoire I had seen, and, poof, discovered it sold shortly after I left the previous day. Jessica, Veronica and staff are professional, knowledgeable, personable and over-the-top helpful. Their inventory and payment system are so efficient in ten years there hasn't been even one blip on the radar. Thank you, HCC, for not charging admission! read more

I had furniture from Los Gatos Porch and Ethan Allen that I needed to sell. I called and asked if I could bring in and was told that they needed a photo sent via email only and at least 48 hours to approve. I said that I had a van for the day and asked if I could send pic via an iPhone. Evidently, that was to future forward for the incrediably unaccomadating woman on the phone. They have rules that apparently are inflexible and put the customer last that are important to follow. What a joke. My furniture is nicer than 98% of the kitchy crap they have on the floor. I wont even stop by to visit anymore! read more

I've been here many times and it seems the quality is lower each time. It's not really a consignment store any more. There were so many new items of low quality like fake black leather sofas, cheaply made sofas and bunches if other stuff. Maybe it's a good place for jewelry since pawn shops are out of fashion. I would say maybe 10% of what's in the store is worthwhile. read more

Recently I had a need to consign some furniture, so I reached out to the Home Consignment Center in Campbell. I spoke to Dakini and Jessica. Both of these ladies spent a good deal of time, both assisting me in sending pictures, and explaining how the process works. I was extremely pleased and I often feel customer service does not exist. I was wrong !! I was pleasantly surprised ! I would give these two ladies 10 stars, if that was a possibility. I will recommend Home Consignment Center to anyone I know that needs their service. read more

This place is a mess. Lots of stuff just thrown all over the place where you can't even walk. But the upside is there is LOTS of stuff. So you'll probably find something. You'll just get a headache when you go. read more

Lots of brand new junk imported from China and Vietnam mixed in with a lot of beat up staging furniture and the occasional something interesting. Tons of junk in here. 50% commission on consignments and intensely low-ball pricing if you're a seller. Just not a great place to go. read more

Sellers beware. I have sold twice here and suffered quintessential bait and switch on an agreed upon and co signed sale price only to get a phone call two days later informing me that "the manager doesn't believe we can sell at the agreed upon price we agreed upon WHEN I CAME TO YOUR HOME, INSPECTED AND AGREED ON A PRICE!" And the delta was not a few dollars it was almost $600! Craigslist is still the best way to sell used furniture. When I called back the manager would never return my call. only the original agent. It's a shame because had they quoted a lower number originally when the "professional" inspector came to my home i would have opted to post on Craigslist and made more money. I don't have the means or time to haul big furniture back and forth from my house to the store. What a sham. read more

I was blown away by how expensive this place was!! I am in the market for some furniture items and was referred here by a friend. What actually bothered me the most was not the inflated prices, but the attitudes of the sales people. Not one person greeted me or asked what I was looking for and there were at least 5 ladies 'working,' but actually having a nice chat. I would rather spend my money in a place that offers customer service. read more

Be very careful before consigning your belongings. If you choose to do so with this company, keep a record of names and contacts, estimates, pricing - all through the process. Get a card from everyone you talk to. Make notes of everything they say. We were previewed by someone, items were picked up by moving men and then half of the items were returned by the moving men after someone else decided against our items at the store. Bottom line? You're going to get taken and loose precious money and time and be left with a headache and a searing disappointment in your fellowman. Unfortunately, I learned the hard way. read more

I've visited this store twice and each time I've been very disappointed and somewhat stunned at their lack of customer service. Yesterday, I waited at the counter for five minutes while several employees were talking with each other right in front of me. They saw me standing there but made no effort to engage me. When one finally approached me she asked me what I wanted. How about, "Welcome to Home Consignment! How can I help you? Management definitely needs to think about additional customer service training for these ladies. read more

I have purchased a number of items from this store. I have always been treated well. My go to lady is Linda. She has always been a delight to work with. read more

I used Home Consignment Center to sell some of my mother's rosewood furniture. They were professional and communicated well. I would definitely recommend them as well as use them again if needed read more

Since this store opened, I have furnished, and refurnished, my primary home, my business office and waiting room, and two vacation homes. Every time I enter the store I have a great experience, lots to see and very friendly staff. I don't always find what I am looking for, but I am always glad I made the trip from Morgan Hill to take a look around. It's always a treasure hunt, and the prices are usually very fair for the quality. read more

The process has been very easy and the selling prices absolutely fair. I have received my checks in the mail within a reasonable time. I would definitely use the again. read more

Great place to buy and sell furniture, nice people to work with!

Wow! I consigned a piece of furniture here ( fireplace mantle ) and all seemed well. I went in today and did not see it so I went to the desk to ask if it had sold and the poor sales girl was puzzled. She said it still shows available in the system but let me ask the manager. She soon returned and as I watched her try to get the manager to come talk to me, I almost felt sorry for her because she was getting nowhere with this new manager. I guess the manager let someone take it on a TEST DRIVE but no paperwork was found on it. I have taken items on test drives myself and always have to leave credit card info. when you do so. Is this person special or related to the manager? The manager told the sales girl that she gave this unknown customer a couple extra days on the test drive. I have been in this store several times the past month and I never see this manager and now that she is finally there she will not come out of the backroom to address this with me. This store is going downhill. I will never bring anything else here. Big surprise, I called back today and the manager was already gone. Third time this week, wow, she has really nice hours getting there after 11am and leaving at 3pm. Poor employees................ read more

I recently moved into a home with my wife and was looking for a good place to buy furniture. Rather than driving all the way to the old mountain view location, i decided to check out this new home consignment store to get a few things to fill up our new home. Not only was i surprised by the immense space of the brightly decorated building, i was able to explore and find euphoric furniture and paintings at a good price. The vast quantity of items, ranging from vintage jewelry and eclectic antiques, was a bit intimidating to my wife and i, but was gladly helped and directed by staff members to the desired pieces my wife and i were searching for. Felt lost when we first walked in, but was thankful to see how friendly and welcoming the staff were. They were more than ready and eager to find the pieces we eventually purchased. Will definitely be back to search for more treasures! read more

High quality items. Supportive staff. Great delivery subcontractors who have been with the consignment center for years. Half my house has been furnished from the consignment center. read more