I was so excited to try this place after reading so many great reviews, which made our experience…read moreeven more disappointing.
When we arrived, we were seated immediately, which was a great start. The restaurant was busy, but no busier than many other places we've visited. After being seated, however, we waited... and waited... and waited for someone to even acknowledge us. Nothing.
During that time, we watched our server attend to several other tables, clear dishes, grab items, and process payments. We also noticed two employees standing near the register. One of them looked over at our table multiple times, so it was obvious they knew we were there. Still, no one came over to greet us or let us know someone would be with us shortly.
As we looked around, we realized we were the only Asian family in the restaurant. Whether intentional or not, it left us feeling overlooked, uncomfortable, and wondering if we were being treated differently. It was an awful feeling.
Eventually, our server came to our table but never apologized for the long wait or acknowledged that we'd been sitting there unattended. By then, the experience had already left a bad impression. I was there with my husband and our three boys, and it was difficult trying to explain why we seemed to be the only table being ignored.
Will we come back? NO
I'm sure this restaurant has plenty of customers and won't miss one family, but every guest deserves to feel welcomed and valued. A simple greeting or apology would have gone a long way.
As for the food, it was good. But good food alone doesn't make up for poor service or for making guests feel like they don't belong. Dining out is about the entire experience, and unfortunately, ours was overwhelmingly disappointing.
I'm typically a very generous tipper because I appreciate good service. However, when a restaurant makes my family feel out of place and overlooked, it's hard to justify leaving anything. Respect and hospitality should be extended to every customer.