I purchase most of the things from here because many buy raw food so they are very fresh. My dog…read moreenjoys the variety of raw food and cooked food. My dog became an International Champion from their self-dog bath. Nicole knows a lot about nutrition. Bridgett is clear and nice when you get to know her. Their pale yellow shampoo at the self bath and coconut oil helped my dog's skin improve (due to hormone imbalance), it may come and go or gone but their mild shampoo works far better than my show line shampoo. My dog has not had skin issue for over 6 months :) I'm pleased with this store.

This review is just for Nicole- she is wonderful, welcoming and well informed about various issues…read morerelated to dogs. Initially I was appreciating a $12 self wash section for dogs but soon realized that the store is unique and loved everything about it. Thankyou Nicole - love your store because of YOU! I can say that all store owners can learn some customer service etiquette from you.

Kinny and her colleagues do an amazing job with our fur babies. Sugar Plum used to be scared of…read moregrooming. Kinny's patience and talent built a trusting relationship to groom her perfectly every time.

Ive been shopping at this petsmart for almost 2 years. As of recently they have not been good at…read morecustomer service. S particular man who is somehow management came to help get crickets and couldn't complete the task. Then came in later in the day with a possible new costumer and waited a while by the birds and no one in site. I finally decided to wait in line to ask for help up front while he chit chatted the whole time with the cashier behind her station and said he could not help with the birds. We came in about 8:15 and they closed at 9. We knew which one we wanted. He looked at me along with the cashier like I was stupid and was very sarcastic about not being able to help. Called another pets mart and they said if we were there they would have gladly helped us. So we will be taking our bussiness there.

Went for the first time on my puppy's second birthday and the staff was so sweet. They were so…read morepatient with Sophie who was really shy and helpful!! Their treats are adorable!!!

What a fun treat and grooming boutique! I have been seeing these places pop up around town and…read morealways wanted to go check them out, so I finally did! Just like you would imagine from the outside, this store on the inside is full of goodies. Baked goods, chew toys, stuffies, food and more adorn the walls and tables within. I decided to bring my dogs a treat this evening, so we will see what they think!

The whole staff is so helpful with any question you might have from products to dog discipline!…read more The store is clean with a nice area to bathe your own dogs. I have 2 Standard Poodles and she does an amazing job grooming them. They love coming to see her!

The staff at both the Colleyville and the Southlake location have been so helpful! The fact that…read moreyou can return food that your picky dogs won't eat is a lifesaver!

My 2 fur boys and I love the pet supplies plus. I always take my boys to get wash there. Crew who…read moreworks there are so friendly and they were making sure I'm getting enough help. They were also friendly to my boys. I love going there and take my boys to wash. You will save so much money and I believe it's better for the dog owner to wash their own dogs instead of having a stranger to groom your dog. You don't know what's behind the scene! I get to spend good quality time with my boys and they were happy to be cleaned and they are super fresh and they were play play play afterwards ,that makes me happy. I Support 100% local business. I love this self dog wash area they keep this place is so nice and clean. That makes me want to keep this place clean for after customer to use. I thank you so much for all these people that works here and keeping up the business. does.com chewy or Sam's Club or Walmart they can't do this kind of service. I used to wash my boys in my house one of the sink. They make so much mess ,and if you were going to take the boys to the groomers that's gonna cost so much money. If you do it yourself and you know what kind of shampoo you can use and spend a quality time on taking care of your fur babies . They have a value punch card for 5 dog wash. I will recommend that if you have more than one pet to wash. My dogs and I love to go there. It is becoming our customs after wash I get my fur babies some treats.

Glen at store 4318 went above and beyond to help me. I had an authorship order that did not process…read moredue to failed payment. I reached out to corporate because my order showed to still be processing a month later and the buttons to cancel were disabled. Corporate was no help at all. I called the local store and was blessed because I got Glen. Glen is one of the best retail employees I have ever engaged with. He did all he could to resolve the issue. Ended up it was corporate who needed to intervene. So then, Glen gave me 10% off so my pups could get their food. BTW - Bella and Bandit (the pups) said to give Glen a raise. You don't want to lose a great employee who, despite the system being difficult, was super positive and proactive to help us. Seriously- he deserves a raise. He's amazing. Keep Glen happy!!!!

Nice pet store. They have a pair of chinchillas in here. Very cute! They also have a really cute…read moreparrot and about 7-8 various birds in the center section. I saw a lot of beautiful tropical fish. I always loved the beta fish and they also have those in several colors. It's a good store and of course has a variety of leashes and collars. You can find everything you need here!

Huge shoutout to Magolina! Every time we come in she just so happens to be working, and for the…read moremost part running the floor by herself. Noticed this morning other customers were getting impatient, but she did amazing managing her tasks and keeping up with the customers! Thank you Magolina, keep up the amazing work!!

The guys there were incredibly helpful and their little helper Ash is absolutely beautiful! I was…read morelooking for a birthday cake/treat for my dog. One of the guys who worked there asked what exactly I was looking for and he pointed to the gelato and the cupcake that was in the freezer section. The other guy helped me with a bone to give my dog. They both gave me some good suggestions and I ended up buying the gelato, a little cupcake, a cheese stick and a bone. I wish there was one of these closer to me, but if I'm ever in the area again, I'll definitely come by to get treats for my Bella.

Wonderful service and selection of dog food, toys, and accessories!…read more I stopped by Bark Avenue for my dog's birthday, and everyone was so incredibly friendly and helpful! They showed us their selection of birthday treats. My dog loved their homemade peanut butter cupcakes! As we checked out, they gave us some free treats for her birthday. So sweet of them! Can't wait to come back!

I've boarded my dog at Elite Suites Pet Resort in Southlake for years, and some visits have been…read moremarred by careless mistakes and unacceptable rudeness. On so many pick-ups, the staff either under-portions or over-portions my dog's food--despite clear written instructions--only to shrug it off with, "We're human; we make mistakes." That excuse wears thin when, most recently, I was missing an entire bag of food at pick-up. When I was not happy about the attendant telling me there was no more food left, I insisted the attendant double-check, she felt I was being demeaning so she reacted in a very rude manner with unacceptable behavior: stormed off and did not say anything, then coming back with the missing bag of food, tossing the bag abruptly into my hands--and then flipping me off on her way back to the kennel. I asked for her name, but was stonewalled. The manager later claimed that Elite Suites "does not condone" such behavior but refused to take any corrective action, insisting the same employee remain on staff. I cannot, in good faith, recommend a facility where mistakes are tolerated as "no big deal," and blatant disrespect from employees is brushed under the rug. If you care about consistent, respectful care for your pet and clear accountability when things go wrong, look elsewhere. Elite Suites Southlake needs to seriously re-evaluate their training, quality control, and HR practices before earning even one more star. Given all of this I do not feel safe bringing my senior dog to Elite Suites in fear the staff will retaliate against my dog to spite me. No more trust left.

My pet was there for an over night stay. Trail run for a longer stay we had scheduled next week…read more They missed at least 2 feedings. We dropped off 4 individual bags of food, 2 for yesterday and 2 for today. We came home with 2 bags....they missed 2 feedings. Also my dogs is on very specifics meds. They gave meds incorrectly. She was 2 have had 2 pills yesterday at 6Pm. We left 4 pills in case we were late picking her up today. We came home with zero pills? They either gave her 4 pills yesterday. Or 2 today which they were not supposed to. We gave specific instructions meds had to be given at 6pm, we picked up at 4pm. They were busy, but no excuse, I would never leave my pet here again.

So. Why one star?…read moreWell, I am a big customer service person. I came into your store kind of in a hurry. I won't lie, but I was the only customer. I picked up my 100 dollar bag of dog food and also some antlers at 39.00 bucks and proceeded to the cash register. While I stood there the person who should be ringing me up continued to talk on her phone and act like she was stocking the cold items. Right next to me while I'm waiting at the register. It isn't something I would ever do. Get better. Treat your customers better. Make sure they know they are a priority.

I've gone into their stores and every experience has been nothing but amazing! They always have all…read morethe right answers to all my questions. They're very educated in their products they carry! Today especially on Saturday 5/10/25 the evening shift. Stephanie and Jake helped me and Stephanie was outstanding in helping me with knowledge on my cats food. Thank you!