They regularly have my cat's food in stock. The employees always greet me with a smile.read more

Great staff, very helpful! Good prices and service!…read moreI love that this store is in my neighborhood! So convenient!!!

Ridiculous! Hours say the grooming dept closes at 9. Called at 650 to see if I could bring my dog…read morein to get a simple nail trim and was told the groomer was leaving for the night. Brandy the manager was less than helpful, then had the nerve to ask if I wanted to book an appt. No maam because I guess yall can close shop when yall want.

I had my dog's groomed here, both have been groomed multiple times at other businesses and received…read morenothing but positivity. I picked them up and there was an additional charge for handling that was not communicated to me. When we got home we noticed multiple cuts on one of ours dogs(that they did not mentioned to us) and he still had dirt on him. Would not recommend grooming at this location.

2/22/25: Stopped by with my dog to pick up some wet dog food. I was passing the by fish area and…read moreJ.B. asked if he could help me. I told him that I was looking at the cichlids. He said that he was one of the dog trainers, and we got to talking about dogs, cichlids and fish tanks. He was very genuine and friendly. He made me feel like a valued customer, and as if we had know each other for years. Great shopping experience, and a great time. This location is pretty clean and organized, and there was plenty of parking outside.

Staff was not friendly and helpful. I felt that value was off. The place wasn't well kept. I don't…read morerecommend at all for pet needs.​

I arrived at Pet Supermarket right at 7:57 not realizing they were closing early due to COVID-19…read more Their hours via Google still reflect 9AM to 9PM, the young girl working the closing shift was taking what seemed like a personal call on her cellphone. She proceeded to look me dead in the eye and lock the doors. I couldn't believe it, we are in the middle of a pandemic with a failing economy. You would think they would be welcoming customers, especially after being without a job during the month long closures. The parking lot is deserted as always, this location was never very popular and on its way to closing it's doors already. Maybe it's time to reevaluate your staff before you are forced to close your doors forever. P.S. I would have been in and out with-in 5 minutes.

So they got a shipment of fish with ich. unfortunately new associate was inexperienced and dumped…read morethe fish with water in tanks. I had purchased a pearl gourami from there. So i didnt catch that it had caught ich. Wiped out some of the weaker small fish and 3 gourami in my tank. I called the location and advise them thet there is ich in their tanks. Managers were aware and they had treated all fish tanks. They also told me they are making sure that all new fish are treated on arrival. Diana told me that they will make things right for me wednesday. I am impressed they owned up to a mistake that was not solely theirs.

Great customer service and always has a variety of brands of food. Love the 15 percent off discount.read more

This store will find every excuse under the sun to not accept a return, buried under some Corporate…read morestructure comments about their franchise ownership model. Do not shop at any pet supplies plus. PSP, enjoy the last dollars you'll ever extort from our family.

I like coming to a small pet store, even though the prices are a little bit higher than other…read moreplaces. I usually like the customer service and that they have the kind of kitty litter that I like to get for my cats. However, the last couple of visits have not been great. Things have been the incorrect price and although the last time after a little bit of discussion, the employee that was on duty adjusted the price and realized that it was their mistake that they marked things wrong and did not do the price change like they were supposed to. Today was a different experience. I grabbed the kitty litter from where there was a full stack and it was clearly marked 11.49 for that litter. I ring it up and it comes up 1299. I tell the employee hey this is the wrong price. It's 1149 on the aisle. She comes back and tells me she can't see where it is marked that. I take her over to the aisle and show her the full stack of seven or eight bags of kitty litter with the sign under it. This says 1149. She says oh this says for something else. And I ask OK well as a customer how am I supposed to know that? It says litter 1149 right under the stack of litter that has always been 1149. So she says mistakes happen and doesn't offer an apology or to do anything about it but instead kind of argues with me and gives me attitude. I inform her that that is just not really good customer service and that as a customer, I am purchasing something that's listed as a certain price and that's what I expect it to be and if there is a mistake I understand that but acknowledge the mistake and don't try and blame me as the customer and that I should just be OK with something being $1.50 more than what it's priced at on the aisle. So I ended up having to pay more for it just so I can get the litter and leave because I have to get back to work. It is really ridiculous How bad customer service is now. ..Especially when things are priced wrong. The economy is bad for everyone and it's just unacceptable to treat customers like crap because you feel like they don't have other options or you don't care about your job or whatever it is. There are other options and I can go to other places. I chose to come to this one because I like going to a smaller store, but I will just go to Petsmart.

I hope corperate takes a closer look at this location and fixes the culture here. I end up having…read moreto drive miles in another direction to get food for my dogs cause they're so unfriendly at this location. It's an all white staff, has been for years, and none of them want to help you if you're ethnic. Every other spot I've been to is great, the most friendly staff, but this location is horrid. It's been like this for years now. You are only welcome there if you're white. Today I had a really rude large white lady with black hair snap at me for asking questions about my dogs snacks. She had total attitude from start to finish like I had bothered her whole day or something. Then, when I went to check out (cause apparently they removed the counters so employees could spend more time helping customers ironically HAHAHAHAHA) I asked for a bag and she snapped "we have none sorry" with this evil smirk on her face..... it's crazy how different literally ALL THE OTHER SPOTS ARE except this ONE. They need to recycle their entire staff and management and make a point to diversify, this neighborhood is becoming predominantly colored people, it's not right to have a location like this that promotes racial profiling and such grotesque behavior. ***UPDATE*** I have spoken to Sharon W directly myself and she was completely defensive and biased to the entire situation. So people know, most owners use AI to respond to us, this is just some blanket comment the "owner" left to cover their tracks. This company has gotten so big they do not care anymore about the culture of their stores or maintaining good customer service. This was really disappointing how corporate decided to handle this. I am wearing my meta glasses everytime I walk in now and hope I can catch this on film and blast this place.

They are absolutely amazing here! I have been taking my dogs and cats here for years. They are…read moreabsolutely amazing, caring loving they have boarded my animals cared for my animals for years. I will never take my dogs anywhere else.

I've been a faithful customer, but I am considering leaving. Extra charge for using a credit card,…read moreclosed on Monday, but they can't figure out how to state that on their website, asks for a tip for approximately 5 minutes of nail clip. They don't answer the phone; you must leave a message. This place was so helpful when we started going to them, but it seems to have changed management.

Through our years of living here in Sachse we have worked with the animal shelter and animal…read morecontrol a few times. It has always been a good experience, very professional but kind as well. Their first priority is the animals, where it should be. This morning my dog passed and I did not know what to do. I was here alone after a recent back surgery and did not know what to do. I emailed the animal shelter early this morning and got a quick response. They helped me take care of everything while the family was away and were incredibly compassionate and professional. I cannot say enough good things about this shelter and animal control.

PLEASE READ!....I adopted a kitten from the Sachse Animal Shelter..the staff assured me that the…read morekitten should not have feline leukemia and that is was rare ..i trusted in the staff and brought the kitten home to a cat that is a year old to play with. The kitten was diagnosed with feline leukemia and was euthanized. The 1 year old cat contracted the leukemia from the kitten...I will lose 2 kitties over feline leukemia...Yes I learned a valuable lesson..My point is if you are looking to adopt a kitten or cat from this shelter get the kitten or cat checked 1st before taking the kitten or cat home... For anyone who has adopted a cat or kitten at the same time as myself your kitten or cat is at RISK...Adoption took place July 27, 2014...Feline Leukemia is highly contagious...please have your pet checked

This review is more so to spread the word about New Beginnings Cat Rescue where you can adopt a cat…read moreon Saturdays from 12-4 rather than Petsmart itself. NBCR is separate organization that fosters/ offers cats for adoption that just partners with Petsmart to showcase some of the available cats. I was able to adopt my first cat here with great joy! Everyone was super helpful and friendly with every step of the process, providing all the needed information and helping me feel more confident about pet ownership. Cai is thriving in her new home! :) When you adopt a cat you get a handy booklet full of coupons you can use at Petsmart to save money on supplies.

The employees kicked us and another group out before we could check out when we were in the store…read morebefore 9pm, but let another group finish shopping and check out after they made us leave??? Guess my dogs will have to starve because I couldn't get there well before they closed due to my work schedule. I will never come here again and I was a frequent shopper. The workers constantly have an attitude and deflect that on their customers.

Just got started back up in the hobby after being out since 2011. Previously I was a reef keeper…read morefrom 2007 to 2011 and gave it up for a move. Got my tank started with recommendations from knowledgable folks here. Bought some PNS Deepcycle to get started and just started with their Margarita Mix and Pods.

Went in because I was looking to start my own tank. No one came and said a word to us for over 10…read moremins. Walked right past us multiple times and didn't say a word. They only acknowledged their regulars. By the time the lady FINALLY asked us what we needed, she couldn't even answer our questions because she kept stopping to talk to her regulars. Really made us feel unwelcome and like we were interrupting her social time. Additionally, we pointed out one tank where one of the fish was being incessantly bullied and another tank with a dead fish, and all she goes is "hmm yep looks like it" and then walks back to the front and continues talking to her regulars. Absolutely no help and her lack of concern for the fish conditions makes me wary about purchasing anything from there. Ended up going to another store that had incredible service and I now have a wonderful set up. Would NOT recommend this place and certainly wouldn't ever spend a dime here out of principle.