I've gone back and fourth on if I should write a review... over all I'm disappointed. This place is…read moreexpensive, but it's close and they seem friendly, so if the cut was good, I'd deal. I booked an appointment to take my first dog in, explained what I wanted and they said "no problem, we'll ask you again upon drop off ". When taking him to his appointment I reiterated what I wanted. My husband had to pick him up, it didn't occur to me to make sure he knew to double check the cut was right. When they got home, I realized they only took 1/2 inch off instead of taking him down to a 1/2 inch, so his hair was way too long. I called about a week later (confirmed it was too long to, was trying to just live with it). I mentioned it when making an appointment for another dog hoping that giving them more business but letting them know the mix up would encourage them to fix it. He's itty bitty so an extra inch+ makes a huge difference, and he's missing teeth so he's a messy eater. I also mentioned it when taking dog #2 in... nothing. No offer to fix it, no discount, out $150 before the tip on two yorkies. Pretty disappointed, had they offered to correct the link, we'd keep going, because both boys came back happy, I just won't pay 20% over what we had been at the vet and gamble having to do it so soon again.

Got my pup back with the right cut, no rash, no irritation, over all very happy with Milo's cut and…read moreservice

Superior service, large pupp friendly and by far the best pet store! highly recommended!read more

I am so disappointed of my experience here. I was so upset on the day i picked up my little man…read morethat I had to wait to write this review. Brandy was my groomer. She greeted me by informing me that my dog's appointment was not until 10:30 a.m., plus there were four other dogs ahead of him. The time was 9:45 a.m. I smiled and said, "I am aware of his appointment time, but I need to check him in before 10:30 or I will not be able to honor the appointment." She got up to check him in, because he had to have his vacinnations verified. I received the call to pick him up around 2:00 p.m. His cut was horrific, and I did not noticed he smelled until we got him into the car. His coat was uneven. It appeared he was cut without a bath. It didn't even appear that the hair from his cut was combed out. I will never bring him back here again. I remember when this place had standards. I brought my baby here for the first time one and a half years ago and the person who cut him was new. The first cut was free because she was in training. I thought she did a superb job with him, but after she took pictures to submit to her trainer, she gave me a call to bring him back in at no charge to do a redo. Unfortunately, I moved from the area shortly after and that groomer is no longer there. I was told when I booked that Brandy was experienced and had a skill for cutting Golden Doodles. This cut will be her last on him. He was cut unevenly, stinked, and looked at hot mess. I paid over $89 for this mess, plus I tipped her. Save your money.

I really like this location. The customer service was very friendly and helpful. The store was…read moreclean and everything was very easy to find with no difficulties. The prices were reasonable and there was some free doggies treats at checkout!

Customer service is awful. First time going to the store to…read morebuy a fish for my daughter - employee told me that the fish would die because the tank we have isn't good enough (1.5gallon) that we've kept our Beta fish in for years with no problems. Ended up leaving with nothing. Second time going to this location the same thing happened as I was getting a Beta fish. I asked the employee about a filter for our tank and all she proceeded to tell me is how my fish would die in a 1.5 gallon tank - I never asked her about the fish. Only the filters. It was the same employee both times and honestly her attitude is beyond rude. We bought the fish anyway and have had no problems. Will not return to this location.

Jessica, the manager here is amazing! Went above and beyond for us after our bag of food had been…read moreinfested from another location. We will keep coming back, thank you SO much for making today easy!

I went to this location on Saturday stood around in the fish department for over an hour before I…read moregave up waiting for help with the fish the customer service lady said she would send someone over I finally left figured they were just to busy. Came back on Sunday same thing can't get help in the fish department that said again we send someone over 35 minutes later I am now looking for a different pet store since they don't seem interested in selling fish at the Terrell location worst experience ever

Upper paw is truly the best pet shop in Dallas. So helpful and so nice. Support local businesses!!!!read more

Best dog food supplier I'll never switch up! Thanks for always having good prices. 10/10 outstandingread more

I arrived at Pet Supermarket right at 7:57 not realizing they were closing early due to COVID-19…read more Their hours via Google still reflect 9AM to 9PM, the young girl working the closing shift was taking what seemed like a personal call on her cellphone. She proceeded to look me dead in the eye and lock the doors. I couldn't believe it, we are in the middle of a pandemic with a failing economy. You would think they would be welcoming customers, especially after being without a job during the month long closures. The parking lot is deserted as always, this location was never very popular and on its way to closing it's doors already. Maybe it's time to reevaluate your staff before you are forced to close your doors forever. P.S. I would have been in and out with-in 5 minutes.

So they got a shipment of fish with ich. unfortunately new associate was inexperienced and dumped…read morethe fish with water in tanks. I had purchased a pearl gourami from there. So i didnt catch that it had caught ich. Wiped out some of the weaker small fish and 3 gourami in my tank. I called the location and advise them thet there is ich in their tanks. Managers were aware and they had treated all fish tanks. They also told me they are making sure that all new fish are treated on arrival. Diana told me that they will make things right for me wednesday. I am impressed they owned up to a mistake that was not solely theirs.

This family-owned pet store is absolutely amazing! They went above and beyond when I brought in my…read morenew foster dog who needed a bath -- they even treated her to a bacon-flavored ice cream and helped me pick out the perfect collar and leash. Their kindness and support for fosters and rescues truly stand out. It's clear they care deeply about the animals and their community. I'll definitely be supporting them and recommending them to everyone I know!

We moved to Anna two years ago and been taking our dog for a self bath every other week since…read more Everyone is always kind, friendly and helpful. We have seen them expand into doggie daycare and so happy to see the growth but they have not changed their customer service. They have provided dog training referrals and just general kindness every time we come. Thank you for meeting our pet's needs here in Anna.

Aidan helped my find a spray to keep my cats out of our plants. Thank you for being so…read moreknowledgeable and kind! What a sweet young man!

They did an amazing job on Einstein our Yorkie son. I think it was Kayla. She was so nice and she…read moreknew that he is a spoiled baby. They took good care of him. He looks so clean and handsome. A nice touch on his handkerchief. We will bring him back for sure. We will recommend you guys to our friends and family. She also said he was such a good boy.